Comfort Master, Inc.

Excellent service

Excellent service by your technicianOn Time courteous and very professional

From start to finish, Comfort Master did a wonderful job with the installation of two *** replacement systemsThe estimate process was clearly written and very competitiveThe installers were on time, very communicative, and very respectful of my property while they were workingBoth systems were installed and explained to me before they leftThe office followed up with a phone call the next day to ensure all was done to my satisfaction, which it was! I would highly recommend this company to anyone looking for a new HVAC

*** *** and his partner *** recently installed our new Trane air conditioning/heating system The first thing they did was to introduce themselves & to verify that they were at the correct address
Before beginning the installation they covered our carpet with plasticThen they installed the new a/c unit in our attic and a heat pump in our side yard After the equipment install *** explained the features of our new thermostat My husband & I are very pleased with our new Trane system We highly recommend Comfort Master Heating and Air, Incand their employees *** and ***

*** did a great job checking out our ACHe called when he was enroute and arrived on timeHe introduced himself to me and got right to workHe was friendly and also very professional dealing with meThe whole company has been a pleasure to deal with.We plan to stay with them as long as they will have us!

*** as always is very through, professional and looks out for me as a customer as well as his companyThe office is very easy to work with and set up appointmentsThey understand my needs and schedule as a contractorMany thanks to all involved at Comfort Master

Service Technician arrived on time and called minsbefore to let us know he was on the way

*** called before he came, was on time, and took his time to do the maintenance checkI was very pleased with his efforts

Very smart and hard workersThey did everything you could ask for and did the complete system replacement in one day with training on how the system works and how to use the high tech thermostatIf I need heating and air work in the future, I will definitely call these guysThey did a very professional job and service and the only reason I would leave a review is because they deserve itThe Johnston County inspector will find no problems as I have already gone over every thing they removed and installedGreat job done
*** was willing to stay as long as needed to insure we knew what they had to offerPerformed a complete heat loss analysisGave us many optionsWe changed our minds several times and he was more than willing to stay longer and help us feel comfortable with what system we decided onJust like all the other workers that installed the systemJust a great team of people, doing their jobs well and not trying to take short cutsNone at all
Many thanks
*** ***

Schedules maintenance done perfectly on time and thorough

Our AC system's first maintenance was handled very professionally The technician not only spent time inspecting the system but also took an hour to set up the airflow in each room so the house temperature would be more uniform

*** Jcalled prior to arrival Arrival was within the time frame given This was just a maintenance call (thank God), but he was here in spite of the icey and cold weather Very knowlegable, answered all my questions Respectful to my property Quick service I\'ve always had a good experience with this company and their employees Thank you for another job well done

We selected Comfort Master to replace/upgrade our first floor unit in One big reason was *** *** is very knowledge about the Trane product that Comfort Master offered, as was IHe provide the detailed information that I was looking for, and answered all my question thoroughlyHe provide multiple options and configurations for us to choose from, and could explain why one was a better fit to match our needs*** is very customer orientedWould I use *** & Comfort Master againI did, days ago (24Aug17) when we replaced and upgraded our 2nd floor systemThanks *** for your time and knowledge

Mr*** and his helper installed our new Trane air conditionerThey worked very hard and were very professional in their dutyThey were courteous and left everything cleanI'm grateful to Comfort Master for sending their best installers

Prompt on time service call Found no reportable issues

Great service *** makes it very easy to understand and assisted us in improving the system with a touch of Freon Thank you

Our new HVAC was promptly installedThere were some questions, and *** ** went out of his way to answer all questions and get good solutions for usI greatly appreciated all of his help and would certainly recommend Comfort Master and *** * to any one needing a recommendation

I watched *** and his assistant install the Heating and A/C unit at my neighbor's houseIt was the most thorough and professional work I have ever seen servicemen perform I knew I wanted him to do mine After getting prices and evaluating companies, we chose Comfort Master Heating because of *** and his assistantAlso, they had the best price on the *** unit we wanted (by a good amount)We received the same conscientious care that our neighbors receivedI thoroughly went over the install and everything was better than I expectedThey even painted the gas pipe so it wouldn't rustMy other neighbor who had a recent install - his gas pipe didn't get painted and the rust is staining his unit My wife and I couldn't be happier with the unit or care we receivedWe highly recommend the company

*** came to do my annual winter cheand was very friendly and helpfulhe answered all of my questions and was very efficient

We had a great experience with Comfort Master Heating and AirOur home is years old and it was time to replace our old furnaces and unitsWe contacted Comfort Master and *** *** came out to assess our needsHe provided quality feedback and responded to questions promptly via email and phoneHe was very professional and personableIt did take a little time for actual installation, but our need was in the heat of summer when having air conditioning is in high demandFortunately, we had one unit that was operational and we were able to manage until our installation day*** and *** were our two service technicians and they were fantastic! They arrived on time to our home and worked diligently for two days (one day per unit)The first day was hot, but they perseveredThe second day was toughThey were up in the attic for hours in sweltering temperaturesThey did not disappointAll members of the Comfort Master team***, *** and *** were kind, respectful, and extremely hardworkingWe are now enjoying comfortable temperatures with our new Trane units! We are very thankful for such a nice experience