Community Tax LLC

We sincerely apologize that you are unsatisfied with the agreement we reached We would like to clarify that the guarantee you are referring to was a Service Guarantee and not a Satisfaction Guarantee After investigating your case, should we have found that there was no resolution that we could assist you with, or no outstanding balances owed, we would issue a full refund of the investigation fee However, your investigation was completed in full, and our team did present you with a recommended phase two plan for resolving your tax issuesWhile you decided not to move forward with the recommended plan at this time, we did provide you with the results of your investigation, and are happy to assist you if you decide to move forward in the futureThe service agreement that was signed before proceeding with your investigation does outline this informationAs a courtesy, we issued a partial refund back of $Again, we apologize for any misunderstanding or inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From:omar [redacted] [mailto: [redacted] @outlook.com]Sent:Friday, March 03, 7:AMTo:Revdex.com Info Subject:RE: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] Im very satisfied I got my money back thank you so much!!!!!! Sincerely, [redacted]

completely satisfied with the resultseveryone was very helpful and polite I would recommend to friends and family, Thank you, CTR your a life saver!

Hello Kim Your and tax returns are scheduled to be filed today, 5/22/We still have not received the signed tax returnWe will re-email this to you today for signatureAdditionally, an extension form was already filed for your return, so there is no penalty for filing after the April deadlinePlease reach out to our Customer Satisfaction team at 773-577-for more details, and to help resolve any issuesThank you,Community Tax

Community Tax Relief is an awesome organizationI owed the [redacted] over $40,in back taxesI was at a very hard place in my life and had several hardships leading up to the owing of back taxesI had initially inquired to Community Tax Relief after doing an Internet searchI talked to a customer service person but told them I could not afford the feesI was contacted by the owner of Community Tax Relief and told me he personally wanted to help me after reading my caseThey were there every step of the way working with the [redacted] and helping me in what seemed like a hopeless situationI would absolutely recommend Community Tax Relief's services to everybodyThey were friendly, they kept me informed throughout the long processThey explained all of the paper work and next steps through the process

I was in a big fix with the IRS of a quarter of a million and did not know where to turn, after calling several companies I found Community TaxThe man I talked to made me feel as they knew what they where doing and gave me a few days to think about itHe told me what was going to happen as far as what they would try to doRemember we are dealing with the IRS! I was told what it would cost and did not have the funds to pay it allThey arranged payments for me that I could afford but made it tight on my now budgetBut I felt it was worth itThe man signed me up and took my depositThen came the many phone calls for info and paperworkI felt as if I was doing all the work, but gave them everything they asked forThen the waiting game beginsI was told it could take up to a year for the IRSI don't know what all was done behind the scenes as you don't see that It took right at a year for my decision from the IRS and they accepted the offer All in all I am satisfied with the team and the companyThey all did what they said they would and I do believe that they gave their all to my caseI am grateful for their service and the outcomeAll people that I dealt with seemed concerned and connected with the case and all were pleasantThey responded when I had questions and returned emails and phone callsI reached a real person when calling and not one of those machinesIf I left a voice mail depending on the time of day I was returned the call that day or the very next day I would recommend this company to others, but as stated above be prepared to do some leg and paperwork to get it goingThank you Community Tax!

Community Tax Relief helped me immeasurably, and they did so where others had failed They continue to work on my behalf in an accounting capacity, and I cannot say enough about the quality of their work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Adrienne ***

My name is [redacted] I was dealing with Community tax for yearsDuring those years they worked on my behalf and saved me $250,Yes that's right $250,I was elated and couldn't believe that they achieved what they said they would do I had years of back taxes they had to file to begin withThen updated me constantly on what I needed to provide them so they could do their job...along with unending negotiations with the state franchise and the federal govtI ended up paying $for my federal taxes and $20,for the stateThey also got me on a $payment plan with the state I can't tell you how grateful I am to the professionals that helped me out of this horrible situation I got myself intoAlong the way I felt that we had all become friendsI have recommended them to a friend of mineAnyone else that finds themselves in this situation don't hesitate to call this companyI sometimes can't believe my good fortune after living with the worry for so many yearsI am a new person and now pay my taxes as they have advised I live in [redacted] and took a chance with this company in [redacted] hoping they knew [redacted] laws and low and beholdIM A WINNER...thank you everyone at Community Tax [redacted]

This company did a real good job for me

What an AWESOME experience!!!My first return call from Community Tax came from one of it's owners - who at the time was on vacation with his family!! I have never known a company who's founders are so commited to thier company that they are willing to return a phone call, simply because I sent an email stating that I was upset that no one had called me back, not to consider it months BEFORE I ever sent them a dimeI am really glad in retrospect that the first call I made to Community Tax was less than appealing (because of the [redacted] INCORRECT rating of this company ) because I really put them to the test, thinking they would fail like the othersI needed to be absolutely sure that whoever helped me could be trusted with literally “everything†we have, and I could trust they would have our best interests at heartWhen I called Community Tax I had already started trying to get help from other so-called tax companies and the companies that I contacted turned out to be a joke! Two of those companies had AAA ratings with [redacted] They just wanted money…for what I am still not sure, they wanted money upfront and banking information before we ever got started on the taxesCommunity Tax has been a blessing! I cannot Thank this staff enough for their honesty, integrity and diligence for our significant tax debt situationIt has been a blessing to know that they were taking care of a very stressful situation and I could give them what they needed and not have to worry about itI knew it would be done correctly and in our best interestThis company had a team put in over a month's worth of work before we ever discussed payment for thier services, which are very reasonable especially considering all that they had to do for usThe constant contact with the team working our case was so refreshingThey sent us updates whenever there was progress made and sometimes they just called to check on my husband and I to see if there was anything we needed or had questions aboutI do not know a single company that does that! Communtiy Tax employees take GREAT PRIDE in thier work and thier ability to get the customer the best resolution possibleTax debt and dealing with the IRS can be stifelling, but thanks the people of Community Tax, I was able to resolve our issues without having to deal with the IRS anymore! They took care of everything, AND saved us thousands of dollars in the process!! THANK YOU COMMUNITY TAX!!!

Community Tax has prepared my taxes twiceEach time they were professional, timely, and communicativeI highly recommend them and will continue to use them in the future!

Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Contact Name and Title: [redacted] ***, Manager Contact Phone: XXXXXXXXXX Contact Email: ***@communitytax.com Given that every individual client's tax situation is unique, Community Tax has a two phase approach for addressing taxpayer's liabilities in order to avoid any confusion or making promisesWe first investigate the specific nature of the tax liability and conduct a financial analysis in order to determine what IRS program the tax payer best qualifies forOnce the investigation is complete, our team conducts a Case Review with the client where they review the tax liability information and explain the negotiation strategy with the associated costThe Negotiation cost is predicated on the investigation results as some strategies are more complex than othersOur client then has the option to continue with our negotiation service and accept the cost, or they may decide not to proceed with our service, and are provided with a free do-it-yourself guide to help them handle the problem independentlyIt is during the negotiation phase that our team requests documentation validating income and expense data for the proposal submissionShould a client's income situation change during our process, our team will recalibrate their resolution strategy accordingly, in compliance of IRS eligibility requirements We have conducted a thorough review of Ms ***'s case including listening to recorded calls between the customer and our representativesThere are some inaccuracies in her reportThe initial enrollment call took place as outlined on 1/21/and Ms [redacted] offered to make a first payment of $by Friday so we can start (Friday is 1/23/15)Further, the Payment Authorization form sent and signed by Ms [redacted] outlined the weekly payment dates and amountsAlthough Ms [redacted] noticed and changed the banking information, she had not noticed the payment schedule also outlined for her review and approvalMs [redacted] spoke with [redacted] on 1/23/and authorized us to reattempt the payment which ran successfullyWhile our representative indicated that the investigation can be complete in as soon as days, the investigation results are typically not released until the investigation fee has been paidMs***'s final investigation payment was 2/20/ While [redacted] did discuss the Offer in Compromise, he did not set completion time frames during the 1/callDuring the 2/conversation with [redacted] , he explained that usually settlements take up to a year, however we have been seeing them complete in as little as monthsAdditionally, Ms***'s follow up conversation with [redacted] on 2/provided further clarification on the Offer in Compromise process: that the IRS does take 6-months to review a proposal, and they may or may not request updated documentationMs ***'s situation is complex and a full explanation that her present income situation is short-term was not fully disclosed until her conversation with [redacted] on 2/Our post-enrollment Welcome Call is designed to capture any information that may have been missed during enrollment and case reviewCommunity Tax was in the process of reassessing the strategy at the time of cancellation and her file was set for no further payments to take place until a determination was madeUnlike many companies, we do not require payment of our fees in full upfront nor do we apply finance chargesWe will always ensure that a client is protected from enforcement action, however, a lengthy payment plan can result in a longer resolution time frame, which should be reasonably expected by the customerIn this interval our team is gathering necessary documents, preparing the proposal, and waiting for newly filed tax returns to be processed and assessed We have spoken with Ms [redacted] and reviewed the information with her in detailShe acknowledged that while she noticed the different bank information, she did not notice the outlined payment scheduleShe had believed she was clear regarding the nature of her income change earlier in the process, but may have been mistakenWe have discussed continuing her case at a discount, however her financial situation does not allow itIn accordance with our commitment to providing excellent customer service, we have agreed to a refund of fees and will be providing her with a Do-it-Yourself packet to assist her in addressing her tax liabilities

I used Community Tax for my [redacted] tax lien and found them to be very knowledgeable and prompt in keeping me informed during the processTheir pricing was reasonable and they were able to save me in excess of $80,I would recommend them in a heart beat

It was the best phone call I ever made they took very good care of me and my problem .If you have a tax problem give Tax Relief a call you will be glad you did .They will take care of you.Thanks Tax Relief

Ms [redacted] has been working with Dan ***, the Director of Customer Relations here at Community Tax since March of Mr [redacted] has completed additional work that was not billed for- such as amending Ms [redacted] ’ returnThe amended return will result in a reduction of [redacted] balance, however, the [redacted] does take time to process older tax returnsDan discussed the current wage garnishment that the [redacted] has in place and Ms [redacted] agreed to keep it in place while the [redacted] worked on processing the amended returnThe return was sent to the [redacted] for processing on March On April 28, we contacted the [redacted] to check on status of filed return and were asked by the [redacted] to give it at least more weeksOn May 6th, Ms [redacted] requested for information on submitting the forms required to set up an Installment Agreement; she informed MrDan [redacted] that she would be filing these forms on her ownDan also informed the client that he was scheduled to follow up with the [redacted] at the end of May to determine where they were at in processing the amended returnMs [redacted] emailed Mr [redacted] informing him that the IA forms had been submittedThere has been constant communication from Mr [redacted] with Ms [redacted] and there was no indication of dissatisfaction or concerns

Writing to give my review for CTR and their staff I was in debt for over 32k with thre [redacted] The team settlement was I am very happy that they were able to help me out with the wage levy and everything else I believe the company rating should go up from a C to a A I would recommend them to anyone I know who might be having any concerns, issues or problems with their taxes I thank you all for all your help [redacted] ***

Hello De [redacted] ,We are sorry for any confusion that occurred in phase one of the process with Community TaxWe'd really like to talk to you to resolve the issueWe are happy to discuss refund options, and would like to explain the process to you in more detailSomeone from our Customer Satisfaction team will reach out to you todayYou can also give us a call at [redacted] Thank you,

I have been a client of Community Taxes for while here, I don't recall how long the years could be 2yrnevertheless I have tried several suppose to tax resolve places when my wife was living and they never did anything and continued to charge us money The Lord blessed me to come in contact with a rep, or something one day I don't recall if they called or I didI had made up mind before I started talking to him that I wasn't interested however, before he finished I was ready to sign because before he called I was having some issues, but when he finished I felt betterI signed up with Community Taxes and everything that they had promised was true, I knew I wasn't the only customer, but when the got through with me I felt I was, everyone was very generous, they solved the problem, the first time and I messed up the agreement with [redacted] the first time, call CT the blessed, meThey are number 1, second to none, I would recommend Community Taxes to any and everyoneThey are professional,warm, and all the good things, they have you on hold long, they will call you back if needed and they will explain and make sure that you have understanding, They are#

Community Tax has spoken with the client on 6/20/and addressed her concerns We have come to an agreement to correct the issues with the Tax Return, and offered streamlined communication moving forwardThe client has agreed to proceed with Community Tax's services