Community Tax LLC

Community Tax LLC has been a life saver for our family Long story short the [redacted] was really coming down hard on me after the economy downturn, closing my business, laying off workers/friends and losing everything I had called several companies that advertise on the radio and TV and couldn't get clear answers to a plan that would work for me that was affordable I went on the internet and found Community Tax LLC; made the call and found them to be up front (what I was looking for, not smoke and mirrors) and honest to the penny! They have worked with me for the past months and now we are nearing a happy end to long hard journey! Without them I would be living under a bridge in a cardboard box If you want honest results call them! If you believe that a company can get you a settlement with the greatest collect agency in the history of mankind for pennies on the dollar, good luck! [redacted] **

Community Tax was contracted to run a Currently Non Collectible IRS Resolution for the clientWe completed this resolution in July of We have confirmed that the client is still in this resolution with IRS, and is currently safe from collective actionCommunity tax has tried to communicate with the client over the phone multiple times to clear up any confusion or misunderstanding The client has abruptly ended the call on each occasion, and not allowed us to help or explain Additionally, we would like to request a copy of the letter the client allegedly received from IRS regarding one of our employeesIf this can be presented, we are happy to re-evaluate the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, William [redacted]

We spoke with the client, Ms [redacted] , this morning and were able to resolve the issue She had received a correspondence from IRS that she is faxing over to us today, and we are moving forward with her caseThis issue is actively being handled, and we respectfully request the complaint be marked as resolved Thank you,Lauren ***Community Tax

Would like to take this opportunity to express extreme satisfaction, and sincere gratitude to CTR, for all their efforts in obtaining a most welcomed resolution to a overburdened tax liability After expending considerable search time, CTR was selected based on their uncomplicated, and informative website, as well as for other candid reviews online Throughout the entire process, which spanned several months, CTR personnel were pleasantly proactive, and continuously knowledgeable CTR's focused efforts was ultimately responsible for the reduction of a 21K+ federal tax burden, down to an anxiety relieving nominal $settlement A most sincere thank you to all the CTR people responsible for this successful outcome

Hi Mark,We want to address these concerns, and do everything we can to resolve them and move forwardWe've recently sent you several emails and left a few voicemails, but have been unable to reach youCan you please reach out to our Customer Satisfaction Representative at ###-###-####.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint # [redacted] Community Tax LLC has agreed to refund $ of their original feeI agree with their response I am happy with their willingness and desire to ensure that I was 100% completely satisfied I can whole heartedly recommend Community Tax LLC to other people [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Mr*** ‘s case was opened 4/24/15. Community Tax contracted with Mr*** for tax preparation for 2010, 2013, and and an *** installment agreement to cover his back tax balances. Mr***’s returns were filed by 8/4/15. On 8/5/we called *** and set up an installment
agreement to repay the back tax balances. On 8/14/we received a confirmation letter that the installment agreement was accepted by ***. With the acceptance of the agreement Community Tax had completed the work outlined in the contractOn February 22, Taxpayer sent in a letter from *** stating that *** would be terminating the installment agreement because the terms of the agreement were not met. The letter did not elaborate on what specific terms of the installment agreement were not met, but it was likely either (1) monthly payments were not made timely, (2) a new balance accrued on the account, or (3) an *** error caused the default. I attempted to contact Mr*** several times by phone and email from 3/29/to 3/31/to address these issues and work out a suitable resolution but my calls and emails were not returned. I am still available by phone or email if Mr*** would like to discuss the case further

Hello De***,We are sorry for any confusion that occurred in phase one of the process with Community TaxWe'd really like to talk to you to resolve the issueWe are happy to discuss refund options, and would like to explain the process to you in more detailSomeone from our Customer Satisfaction team will reach out to you todayYou can also give us a call at ***. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have contacted me by email and worked out a satisfactory resolution with meI am entirely happy with the resolution and thank you very much for assisting me.
Sincerely,
*** ***

*** *** ("Client") enrolled with Community
Tax for the preparation of tax returns for through on April 21, 2015;
days after the filing deadline. An extension was filed by ClientCommunity Tax sent Client a tax
preparation organizer for each tax year to be completed by
Client in order
to obtain the information necessary for preparing accurate returns. This
information was returned to Community Tax on August 25, 2015. On September
23, 2015, Community Tax mailed the through tax returns to
the client to review and sign. Client returned the necessary signature
pages on October 7, 2015. Community Tax filed the return on October
12, and the through returns on October 24, 2015. Client had balances on each of the tax returns because not enough tax was being withheld from Client’s W-wages.The tax return was assessed
an $penalty for failing to pre-pay the tax due and for the late payment
of the tax as the payment was due on April 15, regardless of the whether
the tax return was on extension or not. The client was going to owe
this $penalty no matter who prepared the returns after April 15,
2015.I spoke with Mr
*** on 12/3/15. His biggest concerns were being shuffled between
several different tax preparers, having to resend documents he had already sent
in, and lack of responsiveness when he requested copies of his W-forms
back. Mr*** and I agreed to a refund of $to compensate for these
issues with return preparation. Mr*** agreed to withdraw his Revdex.com
complaint

Hello Scott,We sincerely apologize for the poor experience you've had thus far, and we want to everything in our power to make things rightWe have been trying to reach you via phone and email for the last few daysCan you please reach out to us at ###-###-#### at your
earliest convenience?We look forward to speaking with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Community Tax has responded to Ms***’ concernsWe’ve submitted an amended return which will lower her tax liabilityMs*** has agreed to keeping the levy in place, while the IRS is processing the return that has been submittedMs*** is satisfied with our response and we ask that
this complaint be closed

We have spoken with Ms*** and come to an agreement to close her file, and provide a partial refundThe situation has been resolved. Thank you!

Hi ***,We apologize for any misunderstanding or miscommunicationWe'd like to discuss your case with you in more detailSomeone from our Customer Satisfaction team tried to reach out to you yesterdayCan you please give us a call back at *** to resolve the issues?Thank you

Complaint:
I am rejecting this response because: I was lied toI have the letter from the IRS that Former employee sent to themI would like a complete refund because I was misledThis was a complete misrepresentation of services and I still owe the IRSI am going to pay them directly with the refund I received back from Community Tax
Sincerely,
*** ***

Community Tax reached out and spoke to Mr*** today and we discussed his concerns. Community Tax made several offers for partial refund. Community Tax's only requirement for a refund agreement is to cover the cost of tax return preparation which was completed without issue.
Community Tax remains willing to work out an agreement with Mr*** for the remainder of fees in the interest of settling the issue