Community Tax LLC

Hi Barbara, We apologize for any miscommunication or confusion surrounding the case with Community TaxThe $initial fee paid was the investigation feeThe initial tax investigation allows us to pull information from the IRS, such as years that need to be filed and total balances owed, and then
have an attorney take this information and draft a resolution strategy that is specific to your case. On 12/you spoke to your Case Analyst Rene and agreed to the resolution plan we had drafted for your caseThis plan included tax preparation and and IRS resolutionOn 12/9/a payment agreement to Community Tax was set up and we began the process of completing your tax returns. These returns need to be filed first before we can submit a resolution to the IRS. We have reached out several times to request your tax documents, and an appointment with your tax preparer was completed 1/10/to assist in preparing the your returns. So we have been working on the caseWe would like the chance to speak to you and resolve this issue as soon as possibleCan you please reach out to our Customer Satisfaction department at 773-577-2938? Thank you,Community Tax Customer Satisfaction Team

Mr***,I'd like to initially address that fees paid to Community Tax to-date total $4,400. Not $6,400. Community Tax is actively working on your caseWe have a pending resolution with IRS, and a successful resolution with the State. We can often not
prevent the State or IRS taxing authorities from sending these letters, but we can get ahead of any collection actions - and we did in your caseYou were NOT garnished by the State, nor have you been garnished by the IRS at this point. Your case is on track for a very successful resolution that will not only protect you from collections, but provide some reduction and relief from the IRS balance. Additionally, the amended return was done as a courtesy at no charge to expedite your case, and it was completed within hours. Thee seems to be quite a bit of confusion surrounding your case, and we have tried to call you to clear this up several times in the last two weeksWe'd like to have a conversation about your case to clear up the confusion, and ease your concerns. Please reach out to us directly at 773-***.Thank you

Ms*** was contacted via email on 5/The email included a Refund Agreement that needed to be signed, dated and sent back for her refund to be processedThe signed Refund Agreement was received from Ms*** on 5/She has been refunded for services not rendered

We spoke to Mr. [redacted] on April 12, answered all of his questions and provided him with the information he requested on his case. We agreed to refund the investigation fees and that refund was processed that same day. The complaint was addressed satisfactorily and should be closed out.

We're reached out to Ms. [redacted] to address her concerns. We are committed to making sure all of our clients receive courteous and professional assistance. Her account has been fully refunded as well.

Hello De[redacted],We are sorry for any confusion that occurred in phase one of the process with Community Tax. We'd really like to talk to you to resolve the issue. We are happy to discuss refund options, and would like to explain the process to you in more detail. Someone from our Customer...

Satisfaction team will reach out to you today. You can also give us a call at [redacted]. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Community Tax has spoken with the client on 6/20/17 and addressed her concerns.  We have come to an agreement to correct the issues with the 2016 Tax Return, and offered streamlined communication moving forward. The client has agreed to proceed with Community Tax's services.

Ms. [redacted] and Community Tax agreed to a partial refund of her fees paid to Community Tax.  Ms. [redacted] acknowledged agreement in her prior response. She stated that she “agreed to the terms above.”    Community Tax considers this complaint resolved.

We spoke to Mr. [redacted] on Wednesday 10/18. He spoke to the director of Client Servicing, and we went through his case thoroughly and carefully. A plan was constructed for how his case will be brought to conclusion moving forward, and Mr. [redacted] approved this plan. All concerns were addressed, and we...

are moving forward with a resolution.We would appreciate if this complaint was marked as resolved. Thank you,Lauren [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint # [redacted].  Community Tax LLC has agreed to refund $ 1300.00 of their original fee. I agree with their response I am happy with their willingness and desire to ensure that I was 100% completely satisfied.  I can whole heartedly recommend Community Tax LLC to other people.  [redacted]

[redacted], Community Tax's Director of Client Relations, spoke to Mr. [redacted] on 4/26/16.  Mr. [redacted] agreed to move forward with [redacted] as his practitioner and to continue resolution services with Community Tax.  Mr. [redacted] told [redacted] he would inform the Revdex.com that...

his case has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
William [redacted]

Hi Darryl,I am so sorry you've had a poor experience. Someone from our Customer Satisfaction department will be reaching out to you via phone today to help resolve the issue. You can also give us a call directly at ###-###-####. Thank you,Community Tax

We spoke to Mr. [redacted] this morning and were able to address all of his concerns, and come to a resolution.  We are moving forward with the case expeditiously, and plan to reach the desired resolution. Thank you.

Community Tax was contracted to run a Currently Non Collectible IRS Resolution for the client. We completed this resolution in July of 2016. We have confirmed that the client is still in this resolution with IRS, and is currently safe from collective action. Community tax has tried to communicate with the client over the phone multiple times to clear up any confusion or misunderstanding.  The client has abruptly ended the call on each occasion, and not allowed us to help or explain.  Additionally, we would like to request a copy of the letter the client allegedly received from IRS regarding one of our employees. If this can be presented, we are happy to re-evaluate the case.

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@communitytax.com
We have spoken to Mr. [redacted], regarding his complaint. The investigation is designed to determine if there are prior tax balances, what...

actions such as Audits and advanced collections are pending with the taxing authority,confirm any filing requirements of tax returns,and we complete a financial analysis should a negotiation with the taxing authority be necessary. Each of these elements of the investigation was completed and the results were presented to Mr. [redacted]. While there are circumstances where we may make a reasonable estimate of tax balances on un-filed tax returns, the nature of Mr. [redacted]'s case does not allow for a reasonably accurate estimated tax balance. It would be irresponsible to provide such an estimate. Mr. [redacted] agreed with this assessment and the nature if the dispute is the Value of our Investigation fee itself. We have agreed to a discount on his future services and Mr. [redacted] has indicated he considers the issue resolved and he is moving forward with Community Tax.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Community Tax and feel like we have come to a fair settlement and I am continuing to use their services.

As has been stated in previous replies, as well as emailed to you,  an investigation was completed in full per the contract that was signed by you, the client, upon signing up with Community Tax. All work contracted for was completed in full, and we are more than happy to provide the results of your investigation again. As a courtesy, you were refunded a portion of the investigation fee.  In the interest of resolving the issue at hand, we are prepared to offer an additional $100 back.  Again, a full refund will not be granted.Please let us know if you would like to accept the additional $100 refund, and someone from our Compliance department will reach out to you by phone.