Complete Exteriors

I saw on their website that they give a $discount if you order Dirt bikesI was going to ship them both to one locations, however I decided to call them and ask if I get the discount if both bikes are shipped to different locationsI spoke with Bob and he said yes, however I had to place the order over the phoneAfter placing my order he asked to send him a copy of credit card and drivers license which I didI asked Bob if I will get an email confirmation with my order informationOnce again he said yes After days I still did not receive any order confirmationCalled them, asked for Bob but spoke to Chris who said I will not receive any confirmation because it was a phone orderBob never called me back so I called again and finally got himHe said email confirmation is on it's way but he never sent itI called again to inquire about my order (not sure who I spoke to this time) and they asked for an order numberI told him I have no information regarding my order because I never received a receipt nor any confirmationThey finally sent me a tracking number for one bike that didn't provide any information regarding the destination...unbelievable I decided to check my credit card account and saw that they charged me the full price without the $discount and still no order confirmation with itemized purchased receipt Once again I call them and now spoke to Joe (I believe he gave me a fake name because he paused after I ask him) I explained to him that Bob took my order by phone to insure I get $discountHe said that was a mistake and that I will be charged full priceI asked him 'Do I have to pay for Bobs mistake?" He said "Yes basically you do" So now they will not pickup my calls and decided to email them againIn my message I asked Bill (the manager) if there was any way we can resolved this issue other than cancelling my order? Maybe throw in a Peewee chest protector ($item)He said no and cancelled my order Do not trust these people.They will lie to youI had to go as far as cancelling my credit card because they had a copy.The only time anyone was courteous was when I was placing an orderAfter that everyone was extremely rudeThis is an internet based business so they probably do a lot of volume sales and can care less about their customersThis bad review will join dozens of others Ultimately they did me a favor.I used tboltusa.com/ to get my bikesThey were pure gentlemen and I save $I also received my order confirmation with an itemized receipt

Purchased a Hummer Go-Kart, Motobuys notified the next day that it has shipped Trucking company called me days later and delivered to my door No Damage and all parts were received This Kart has only hours on it so far with no problems Starts right up, runs great, all lights and accessories worked right out of the Box Taking your time prepping and assembling this Kart is real critical on how dependable your Kart will run and stay together Also most people do not take the time for proper motor breperiod Product is what I have expected and the Dealer was fast with shipping and delivery Very Pleased!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is inadequate and untruthful I have a service shop that will vouch for everything that I reported Regards, [redacted] ***

MSO title is in the mail NOW! Customer should receive it any day now

Revdex.com:I have received the papers I wanted and the product was awesome now I am very happy I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI consider this complaint to be fully resolved Regards, [redacted]

This customer complaint is absolutely FALSE We have the live chat recorded from this customer as proof The company that this customer requested a price match from does not include shipping in there price quote online Our web site includes shipping When you factor in the other companies price with there shipping cost that they add in after the item is put in that companies shopping cart, our price is less cost then the other company.This customer was rude, nasty to our staff and refused to simply click on page of the other companies web site where it shows them the real cost of the item They kept badgering our staff until we refused to respond with them any further This customer has NOT purchased anything from us This complaint is completely without any merit whatsover

Customer refuses to allow us or the factory to assist him We have repeatedly requested a conference call with us and the factory GM and customer simply refuses to do this We suspect because this is simply a buyers remorse issue rather than anything actually wrong with the UTV It appears customer does not wish to resolve issue by refusing to allow us and the factory to assist them We still await a chance to speak with the customerIf customer wants to return the unit he can do so After he speaks with us in a conference call

The only reason why paypal denied my claim is because they do not cover anything that has a motorUnder their policy protectionSo motobuys shields under this policySecondI assemble what ever needed to assemble on the dune buggyBut I wont modified or retrofit anything on something brand newThis company will not stand by its junkie productMotobuys is not there for customers all they wanna make that sale and then disregard any problems that arisePoor customer service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have read this complaint Unless a customer is verbally abusive to our staff we never hang up on anyone All our ATV's come with a clearly written parts replacement warranty All the customer needs to do is diagnose the problem themselves, with there mechanic or call our tech support for assistance The warranty policy is a large blue tab that reads "Warranty Click Here" which is found on every products listing page We will be very happy to assist them with parts and tech support Customer can call us toll free at [redacted] or contact via e-mail at [redacted]

Here is the tracking # for his parts that should be going out today [redacted] *** [redacted] He put in a parts reqest form on 9-3-at 4:45pm so we got in the next day and have talked to him at least twice on the phone to help him with what to do He is very stubborn, abusive and foul mouthed The bike he purchased is an xlint model Since customer is not a mechanic he should take it to a mechanic that knows what to dohe does not know what to do The bike does leak oil Most likely the customer or dellivery truck may have leaned the bike on its side which can allow small amount of oil to drip out Our web site clearly states the customer must do the PDI on the bike when it arrives The issues he is claiming are part of the PDI set-upAgain his parts have been shipped

You are the seller and you sold me a product that doesn't work I should not have to spend all of my free time attempting to repair a defective brand new product I already have a substantial amount of personal time invested in this This is totally unacceptable I want to return the product

The free gifts will be mailed to the customer via USPS. Due to high holiday sales several of the FREE gift items were on backorder and have now been filled. All any customer has to do for parts is go to: [redacted] which is the simple... parts request form. All the customer has to do is submit this simple form and his parts will be sent out. Customer has never done this . We are an Online company and all these details are clearly posted on our web site. Thanks Motobuys

Customer ordered a stroke SSR mini bike that was sold out Customer was informed of this at time of purchase and has been refunded in full as he requested

Customer e-signed the terms and conditions of sale agreement This can found at http://www.motobuys.com/shipping-info.html / Please read the attached document If the customer needs any futher assistance with getting his scooter running he can contact us at ###-###-#### / If customer needs parts you can order them at http://www.motobuys.com/part-request-form.html The full factory warranty customer agreed to is clearly posted on the items listing page which clearly states that the unit unit comes with a factory parts replacement warranty If the customer has a bad ignition switch as he claims, all he has to do is order a new one free of charge

TellThe free gifts will be mailed to the customer via USPSDue to high holiday sales several of the FREE gift items were on backorder and have now been filled All any customer has to do for parts is go to: [redacted] which is the simple parts request form All the customer has to do is submit this simple form and his parts will be sent out Customer has never done this We are an Online company and all these details are clearly posted on our web site Thanks Motobuys us why here

We do not understand this customers complaint? The unit was shipped and delivered and signed for by customer on 12/22/ Attached is the Proof of delivery and the customers order If customer has any other question they are welcome to contact us at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will keep this response as short as possible and have attached two documents for the review of the Revdex.com The first outlines the misrepresentation of the weight capacity of the product as ackowledged by the Manufacturer, SSR I did highlight a couple of key spots of our correspondence with them, but I feel it is vest if the Revdex.com reads it start to finish The second document is a small sampling of other customers' reviews of Motobuys I have attached this just to show how they truly handle their so called important customers In their response they claim that we were told "several" times that the weight limit had nothing to do with the performance of the bike First of all, it does, as per SSR and any person with even the tiniest bit of mechanical knowledge Secondly, I had ONE conversation regarding their misrepresentation of the bike's weight capacity wherein the gentleman I spoke to was rude, condescending and actually raised his voice to me when I attempted to explain what I had been told by SSR.For them to claim that the bike was misused is absolutely absurd...it did not run long enough to be misused! Each time the clutch burned out it was within one to two brief riding sessions and as you can see in our correspondence with SSR we contacted them each time it happened The only exception to that is the first time it happened That time we contacted Motobuys Or attempted to We had to resort to a harassing number of phone calls and emails to their [redacted] department as well as service department to get any help from them During one of our early conversations with their service department we were told that they were swamped because they were getting an enormous unmber of calls from customers with similar issues so we were not the only ones they took advantage of.As far as their claim that the bike specs were changed since our purchase in "2014" I can clearly see that they are trying to make it sound like an older purchase than it is I purchased the bike on Black Friday in November of The bike was not received for approximately three weeks Upon arrival we found it had a broken gas tank and missing/wrong hardware After several trips to get hardware and repairing the gas tank ourselves we gave it to our son for Christmas which was the first day the bike was ridden The bike broke the following day When I purchased this bike it was a pre-order as it was a new model that SSR came out with (atleast that's how Motobuys advertised it) so they are obviosly fabricating the story that the specs were changed after the fact The only changes they could possibly be referring to is when SSR contacted them after realizing the mistake they made and told them to fix their website You will see this in our correspondence with SSR.I simply want this company to accept the wrong they did and refund us the purchase amount as we deserve We are not the only ones they have wronged and I'm sure will not be the last.Please feel free to contact me with any questions.Sincerely, [redacted] ###-###-#### [redacted] Regards, [redacted]

I am and rarely place comments good or bad I spent two months researching Chinese motorcycle retailers reviewing comments, experiences, Revdex.com, any info I could gather So many considerations like how it would run, how long it would last but my biggest concern was would I get the bike I ordered color, all there, damaged in shipment Finally decided to go with Motobuys.com because they had very little bad reviews Called and spoke with Sam he took the time to answer my questions without any issues I called back about a week later (Wednesday) asked for Sam and made the order via credit card, a Green Hawk Enduro 250cc Asked if I would get a receipt and Sam told me shortly, as soon as the finance department could process the sale, asked how long before I received the bike Sam said 5-days (I thought that would be nice but expected 2-weeks from reading so many reviews and complaints from a lot of retailers) He said the freight would be by trucking company with liftgate and would be to my home at no charge I received my receipt and confirmation via email in about hours, the carrier called me on Friday to see if Monday at 1:would be ok to make the delivery and I agreed The driver called me at about am and wanted to know if he could come about 11:00, I agreed Once near my house the driver called and asked if I had a truck and could I meet him in a parking lot down the road from me because he may not easily get down my road, I agreed and we met The driver was very helpful and we opened the box so I could check it for damage and missing items The metal crate was wrapped very well with shrink wrap and then wrapped with cardboard and had no damage to packaging or the bike or parts It was however missing the green tank covers, front fender, headlamp assembly, exhaust cover, front axle nut and small nuts I took photos of the bike on the truck, of the truck and of my truck with the crated bike on it I called Motobuys at that point and explained about the missing parts and Sam was not in at that time but the person I spoke with said the photos would be great and to put together a list and email it to them When I got home I put together the list and called again and Sam was there and said send the list to him I took him at his word and emailed the parts list and the serial number for the MSO on Tuesday and hoped for the best I received the parts at my door the following Tuesday right down to the small nuts, wrapped very well, correct color no damage The assembly was not that much and was relatively easy, the hardest is lifting the front enough to set the center frame on a short stool, 12" best to make the wheel assembly easier (actually enjoyed the assembly) The bike started easily and runs fine Bottom line, Sam said I would get my confirmation shortly and I received it in hours He said I would receive the bike in 5-days and I received it in days He said the freight would be included and I received no surprise from the carrier He couldn't give me a time on the parts since they would have to come from the warehouse, but I received them in days This has been an exceptional experience, the Motobuys sales team was very professional and courteous I would purchase from them again in an instant Thanks, Wes Z

The free gifts will be mailed to the customer via USPS. Due to high holiday sales several of the FREE gift items were on backorder and have now been filled. All any customer has to do for parts is go to: [redacted] which is the... simple parts request form. All the customer has to do is submit this simple form and his parts will be sent out. Customer has never done this . We are an Online company and all these details are clearly posted on our web site. Thanks Motobuys