Complete Exteriors

The mso was mailed to customer on 3/18/16 via USPS .

I saw on their website that they give a $75 discount if you order 2 Dirt bikes. I was going to ship them both to one locations, however I decided to call them and ask if I get the discount if both bikes are shipped to different locations. I spoke with Bob and he said yes, however I had to place the order over the phone. After placing my order he asked to send him a copy of credit card and drivers license which I did. I asked Bob if I will get an email confirmation with my order information. Once again he said yes.
After 4 days I still did not receive any order confirmation. Called them, asked for Bob but spoke to Chris who said I will not receive any confirmation because it was a phone order. Bob never called me back so I called again and finally got him. He said email confirmation is on it's way but he never sent it. I called again to inquire about my order (not sure who I spoke to this time) and they asked for an order number. I told him I have no information regarding my order because I never received a receipt nor any confirmation. They finally sent me a tracking number for one bike that didn't provide any information regarding the destination...unbelievable...
I decided to check my credit card account and saw that they charged me the full price without the $75 discount and still no order confirmation with itemized purchased receipt.
Once again I call them and now spoke to Joe (I believe he gave me a fake name because he paused after I ask him) I explained to him that Bob took my order by phone to insure I get $75 discount. He said that was a mistake and that I will be charged full price. I asked him 'Do I have to pay for Bobs mistake?" He said "Yes basically you do".
So now they will not pickup my calls and decided to email them again. In my message I asked Bill (the manager) if there was any way we can resolved this issue other than cancelling my order? Maybe throw in a Peewee chest protector ($60 item). He said no and cancelled my order.
Do not trust these people.They will lie to you. I had to go as far as cancelling my credit card because they had a copy.The only time anyone was courteous was when I was placing an order. After that everyone was extremely rude. This is an internet based business so they probably do a lot of volume sales and can care less about their customers. This bad review will join dozens of others.
Ultimately they did me a favor.I used tboltusa.com/ to get my bikes. They were pure gentlemen and I save $150. I also received my order confirmation with an itemized receipt.

This complaint is untrue.  #1 the warranty & support is direct thru the factory.  In the box with the delivery is all there contact info.  He can also call them at 702-889-1741 X1 for support.  We have been in business for 35 years and we NEVER EVER refuse to respond to anyone.  The units warranty is handled by the factory that it shipped from.

Purchased a Hummer 200 Go-Kart, Motobuys notified the next day that it has shipped. Trucking company called me 5 days later and delivered to my door. No Damage and all parts were received. This Kart has only 5 hours on it so far with no problems. Starts right up, runs great, all lights and accessories worked right out of the Box. Taking your time prepping and assembling this Kart is real critical on how dependable your Kart will run and stay together. Also most people do not take the time for proper motor break-in period. Product is what I have expected and the Dealer was fast with shipping and delivery. Very Pleased!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Just like any dealer,  if you buy a car or motorcycle,  if there is an issue the the buyer takes the unit back to a service center for service.  In this case we have exhausted all options for this customer.  The issue here is that this customer is not a mechanic and needs assistance to setup the unit.  We have provided an easy and clear path to do this for the customer that is 30 minutes from there location.  We have provided an hour of free labor as well and the parts will be supplied free of charge as well.  The service center will provide those parts if any are needed at the service center.  The warranty policy on these units is parts replacement only.  We are already going way beyond the warranty policy to assist this customer.   Thanks Bill /

The only reason why paypal denied my claim is because they do not cover anything that has a motor. Under their policy protection. So motobuys shields under this policy. Second. I assemble what ever needed to assemble on the dune buggy. But I wont modified or retrofit anything on something brand new. This company will not stand by its junkie product. Motobuys is not there for customers all they wanna make that sale and then disregard any problems that arise. Poor customer service

This customer complaint is false.  Attachment # 1 shows the product listing page of the motorcycle he ordered.  Attachment # 2 is the photo of this bike customer received. Attachment # 2 is a photo sent to us by this customer showing that this is the exact same bike.  We did send...

customer this exact model with upgraded larger wheels that sells on our site for $975, $50 more than he paid us for this bike at no extra charge.  Customer was told that if wants the smaller cheaper wheels that he can mail back the more expensive larger wheels and we would replace them with the cheaper smaller ones. Also note that this customer attempted a chargeback with [redacted] and after [redacted] complete review of this case, closed the case in our favor based on the fact customer did indeed receive exactly what was ordered and found no merit to his complaint. At Motobuys we strive to provide great products and top notch customer service. we are sorry we could satisfy this one customer. We hope that this customer enjoys his dirt bike for many years to come.

This information is new to me.  My has spoken with the company several times and this is the first time receiving information that the title was mailed on 2/24/16 (which we indeed did not receive) and my son is adamant that he has not been told that a duplicate had to be ordered.  I guess we are at their mercy and will just have to wait but this is surely not a good way to do business.  I am frustrated that they have my money and we should be able to use the product that I paid for.

This complaint is 100% false.  This customer has been sent the title 2 times in May and June of 2016.  And 2 times he has lost them.  The factory will no longer send this customer any more legal titles free of charge.  The customer was informed of this and never made payment for...

the cost of a third duplicate title.  I spoke with this customer over a month ago and informed him of this with no response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will keep this response as short as possible and have attached two documents for the review of the Revdex.com.  The first outlines the misrepresentation of the weight capacity of the product as ackowledged by the Manufacturer, SSR.  I did highlight a couple of key spots of our correspondence with them, but I feel it is vest if the Revdex.com reads it start to finish.  The second document is a small sampling of other customers' reviews of Motobuys.  I have attached this just to show how they truly handle their so called important customers.  In their response they claim that we were told "several" times that the weight limit had nothing to do with the performance of the bike.  First of all, it does, as per SSR and any person with even the tiniest bit of mechanical knowledge.  Secondly, I had ONE conversation regarding their misrepresentation of the bike's weight capacity wherein the gentleman I spoke to was rude, condescending and actually raised his voice to me when I attempted to explain what I had been told by SSR.For them to claim that the bike was misused is absolutely absurd...it did not run long enough to be misused!  Each time the clutch burned out it was within one to two brief riding sessions and as you can see in our correspondence with SSR we contacted them each time it happened.  The only exception to that is the first time it happened.  That time we contacted Motobuys.  Or attempted to.  We had to resort to a harassing number of phone calls and emails to their [redacted] department as well as service department to get any help from them.  During one of our early conversations with their service department we were told that they were swamped because they were getting an enormous unmber of calls from customers with similar issues so we were not the only ones they took advantage of.As far as their claim that the bike specs were changed since our purchase in "2014".  I can clearly see that they are trying to make it sound like an older purchase than it is.  I purchased the bike on Black Friday in November of 2014.  The bike was not received for approximately three weeks.  Upon arrival we found it had a broken gas tank and missing/wrong hardware.  After several trips to get hardware and repairing the gas tank ourselves we gave it to our son for Christmas which was the first day the bike was ridden.  The bike broke the following day.  When I purchased this bike it was a pre-order as it was a new model that SSR came out with (atleast that's how Motobuys advertised it) so they are obviosly fabricating the story that the specs were changed after the fact.  The only changes they could possibly be referring to is when SSR contacted them after realizing the mistake they made and told them to fix their website.  You will see this in our correspondence with SSR.I simply want this company to accept the wrong they did and refund us the purchase amount as we deserve.  We are not the only ones they have wronged and I'm sure will not be the last.Please feel free to contact me with any questions.Sincerely,[redacted]###-###-####[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I know for a fact that I didn't put the incorrect motor oil in it because it clearly states in the provided documentation not to add/change the motor oil until the unit has been driven for 300 miles. I did check the oil level, that is all. I also, in no way misdiagnosed the mechanical problems with the unit. I told tech support (their mechanic) over the phone what the unit was doing (blowing smoke and oil) and the person "[redacted] from tech support told me what repairs needed to be made and which parts I should order. So if anyone misdiagnosed the problem it was him. I am not a mechanic. I also performed all the setup procedures properly and in accordance with the terms and conditions that they mentioned (copy and pasted) in their response. I was perfectly comfortable assembling the ATV when it arrived. But that has absolutely nothing to do with the mechanical problem that I found with the motor. As I stated in my initial complaint, the ATV ARRIVED INOPERABLE! If the customer is solely responsible for ordering parts/repairing any mechanical problems that might be wrong with the unit when it arrives, what would happen if it arrived missing half of the engine? Would I be responsible for ordering and installing a new motor? This makes no sense, and the fact that whomever responded to my complaint from Motobuys lied about my comments and about me "misdiagnosing" the problem speaks volumes to the integrity and professionalism at MOTOBUYS. They were stand offish and rude on the phone and now they are lying to cover their agenda. Unbelievable. As a business owner myself I would NEVER handle any situation with a customer this way, I would see that there are extenuating circumstances (arrived inoperable) and make the situation right ASAP to insure the longevity of my company and my company's good name.  
Regards,
[redacted]

Customer e-signed the terms and conditions of sale agreement.  This can found at http://www.motobuys.com/shipping-info.html  / Please read the attached document.  If the customer needs any futher assistance with getting his scooter running he can contact us at ###-###-#### / If customer needs parts you can order them at  http://www.motobuys.com/part-request-form.html  
 
The full factory warranty customer agreed to is clearly posted on the items listing page which clearly states that the unit unit comes with a factory parts replacement warranty.  If the customer has a bad ignition switch as he claims, all he has to do is order a new one free of charge.

Sorry to hear that customer has had an issue.  The unit unit comes with a factory warranty.  The unit ships direct from the factory. The warranty is handled by the factory direct.They can be reached by e-mail at http://www.scooterx.biz/en/content/2-warranty-infoWarranty = 30 day parts...

replacement warranty and life time technical support. The factory will provide replacement parts and provide tech support.  The warranty reads as follows and is posted on our web site:ScooterX's 30 day bumper to bumper Warranty ScooterX's 30 day Warranty covers any part on the scooter, go kart, gas skateboard that is factory defective or manufacture defect. Meaning if something is mechanically wrong with your product we will take care of it by sending out replacement parts. If something comes broken or missing from package we will send a new part to you immediately. The warranty covers anything that is wrong or goes wrong withing 30 days of purchase date. How do we handle the warranty? - If you have a technical issue such as engine wont start, brakes dont work, etc.. we suggest reading our tech support page or watching our tech support videos. If you still have issues with your product after reading the tech support page you can call 702-889-1741 ex 2. This is our tech support line open mon-fri 8am to 4pm pacific standard time. - If you have a broken or damaged part please fill out the warranty form and we will send you a new replacement part. Click here to file warranty claim online                   Return Policy

Customer refuses to allow us or the factory to assist him.  We have repeatedly requested a conference call with us and the factory GM and customer simply refuses to do this.  We suspect because this is simply a buyers remorse issue rather than anything actually wrong with the UTV.  It appears customer does not wish to resolve issue by refusing to allow us and the factory to assist them . We still await a chance to speak with the customer. If customer wants to return the unit he can do so.  After he speaks with us in a conference call.

I am not getting a full refund from the company. They are...

charging me $10 for gloves and goggles..which I did not ask for. Also told them to go ahead and ship it because they said it would be here by the end of next week. The guy Bob who responded to my email asked if I wanted it sent and I told him yes and then I got a response telling me it wasn't being sent after he asked me if I wanted it sent. I have never in my life seen a company act like this. I have the emails to prove all this also I was NEVER sent an email about the go kart being on back order...that's a lie! That's why I contacted the Revdex.com...no one would communicate with me and now they are acting childish because I contacted the Revdex.com. I want a FULL refund! I don't want gloves or goggles that I have to send back...I did not order goggles and gloves. I am being charged for something I didn't not order. If I wanted gloves and goggles I think I would want them to come with the go kart. This is being done to inconvenience me.

MSO title is in the mail NOW!  Customer should receive it any day now.

Customer e-signed the terms and conditions of sale agreement.  This can found at http://www.motobuys.com/shipping-info.html  / Please read the attached document.  If the customer needs any futher assistance with getting his scooter running he can contact us at ###-###-####...

I had a great experience buying my son a dirt bike and I will be back for a go kart when he is older. Great customer service as well. I had a technical question and their tecnician helped me thorugh it.

This customer complaint is absolutely FALSE.  We have the live chat recorded from this customer as proof.  The company that this customer requested a price match from does not include shipping in there price quote online.  Our web site includes shipping.  When you factor in...

the other companies price with there shipping cost that they add in after the item is put in that companies shopping cart, our price is less cost then the other company.This customer was rude, nasty to our staff and refused to simply click on page 2 of the other companies web site where it shows them the real cost of the item.  They kept badgering our staff until we refused to respond with them any further.  This customer has NOT purchased anything from us.  This complaint is completely without any merit whatsover.