Complete Exteriors

This customer purchased a Go Kart and was given the complete terms and conditions of purchase which clearly includes what the customer is required to do for assembly when they get it. We also clearly state that if a customer is not able to do the assembly, adjustments and mountings that the
unit can be shipped to a mechanic near themThis unit required those kinds of adjustmentsThis included simply drilling out a mounting hole to fit a screwThis customer did not have the skills to do the assembly and refused to have a mechanic assist them. We provide full time tech support, and a parts dept. This customer was obstinate and refused to accept assitance from us in any way per the warranty policyOur customer service team spoke with on at least occasions. Our tech supportThis customer then filed a chargeback claim with Pay Pal. After complete review of the case, *** *** denied the claim as they found we did indeed attempt to support this customer and that we did do all that was requiredCustomer satisfaction is our # goalWe strive to provide our customers with the highest level of customer service and support we canWe have sold many thousands of vehicles online and it is not always possible to please 100% of everyone everytime If you visit www.motobuys.com You will find hundreds of positive reviews left by our customersWe are sorry we could not make this customer happy, but we certainly did try. Thanks for taking the time to read our rebuttal

We are disappointed that our efforts did not meet her expectationsAs we sell thousands of units per year we try hard to provide stellar customer service to allMotobuys is confident that our longstanding commitment to satisfy our customers will stand on it's own meritsCustomers claim that our
tech support is not reachable is 100% FALSE! We have a toll free number *** and hour voice mail as well. Customer called us and mis-dianosed the issue on the vehicle if it still blows smokeWe dont know what the this customer did at sor if he used the correct oilAt purchase customer agreed to terms and conditions of sale agreement It clearly states: (Terms & Conditions I have read and understand the Motobuys Incterms and conditions of sale policy, manufacturers' warranty policies and product return policyBy clicking "Submit Order", I agree to all the terms and conditions set forth in these policies)Under the terms and conditions agreement its reads: (You are responsible for performing the set-up/"PDI" that a dealer would normally performi.e.- installing rear view mirrors, setting up and connecting the battery, checking tightness of all screws, checking and securing all electrical connections, nuts, bolts, changing oil, etcItems such as lose hardware and parts damaged from loose hardware and components are not covered under warrantyIt is advisable to use a thread locking agent such as Loctite on all hardware to help prevent loose of hardwareOccasionally, on some units, it may be necessary to perform other routine checks/adjustments, such as adjusting the setting of the idle speed and fuel/air mixture screws on the carburetor, Mounting and checking tires or rims, cleaning of the carburetor, checking to ensure wires are connected properly, clutch adjustments, adjusting chain slack and alignment(if applicable), in order to achieve optimum performance from your vehicleWe will gladly assist you with any additional technical questions you may have.IF YOU ARE NOT COMFORTABLE ASSEMBLING A GAS MOPED, MOTORCYCLE, SCOOTER, ATV, DIRT BIKE, OR ANY GAS OPERATED PRODUCT, WE SUGGEST YOU HAVE A LOCAL MECHANIC ASSEMBLE AND PREP IT FOR YOUWe can ship your new unit directly to a local shop for you.Since you are buying online or via phone order, warehouse direct you are likely saving over half the price of buying from a retail dealership, you will need to perform the final PDI assembly (as stated above)This can take generally 30-minutes or more to perform depending on your vehicle and skill levelWhile we will gladly assist you with any technical support, we will not accept returns on your unit if you cannot perform these functions yourself and/or refuse to let a professional mechanic shop do it for youBy placing an order with Motobuys you agree to these terms as a part of your purchase.LABOR TO REPAIR UNIT OR REPLACE PARTS: Motobuys does not pay or reimburse any labor cost under any circumstances.The Factory Parts Warranty covers any manufacture defect part that are not damaged or broken while ridingThe Factory warranty covers motor parts for to Months depending on model, (or unless an extended warranty is purchased) from the date of purchase, the factory warranty only covers motor and electric parts and the parts must be sent in for replacement as required by the factoryThe warranty does NOT cover wear and tear parts, initial setup costs OR LABORThe buyer must diagnose any issues and you can call our tech support assist you to diagnose the problemParts for replacement must be shipped back and the new part will then be shipped to you.Motobuys offers for sale extended parts warranties on most models of vehicles we sellYour parts warranty will be extended by the length of time you select and purchaseAll extended warranties are non-refundable after purchaseYou cannot buy an extended warranty after the you have received your vehicle.If you ever need assistance with assembly please do not hesitate to call us! M-F 9-PST at (*** ***.)The complete warranty can be found on the products listing page , click on the blue tab that reads "WARRTANY CLICK HERE"If customer feels there is an engine issue, (which is extremely rare) he is welcome to send in the engine to be checked by the factory and if there is an issue with they will repair or replace it under the warranty policy. Again this is all covered CLEARLY in the Terms and condition Sale agreement customer agreed to at purchase

This customers claim is 100% false. please read the customers parts request form where he clearly states that he broke the bike parts himself(underlined). We have offered to sell him the parts he broke at a discount. Motobuys has attempted to assist this customer and many times have told him to take the unit to a repair shop as this customer does not seem to have he skills to work on the bikeCustomer has refused to do that. THE EVIDENCE below clearly shows that this customers claim is 100% by his own admission in the exhibit below
(*** *** Address 1: *** *** *** ** *** *** *** *** **
Vehicle Model #: *** 5Vehicle Vin #: ***
Part RequestDate: May 2, 2014Purchase Date: 04/17/yhst-***-7885Name:
*** *** Address 1: *** *** St.Address 2: Ste***City: OrangeState: CAZip: ***Phone: ###-###-####Email: ***Vehicle
Brand: ***Vehicle Model #: *** 5Vehicle Vin #: ***dometer:
Issue Description: I first purchased the moped with the impression that thebig bore kit will be installed, turns out not to be the caseTo make a longstory short, after I installed the kit, it seems that I did not bolt downthe install properly and it broke apart damaging the cylinder side cover andthe cylinder head itselfSo now I am seeking the 72cc big bore kit cylinderhead and the side cylinder coverThe moped is currently running with theolder 49cc cylinder and bodyPlease considered that I was left side trackedwithout a telephone call for an inspection during delivery and that I am nota rich man and the money that I have since acquired to pay for the moped ison my head to repayI thank you for your time in the matter and God speed.Amen.Images: Part 1: 1- cylinder side cover: circular is shape Part 2: 1-72cc cylinderhead assembly Part 3: )
If the customer would like any further assistance he is welcome to contact us anytime

I requested an invoice through paypal times for the duplicate, along with follow up emails asking when they can send the MSOThat is FOUR responsesWhy will you not send it with a tracking number? send me the invoiceWhy will you not provide me with a bill of sale?

This response is again false. Please see attached documents that proves they did indeed receive the title. These documents are # a fax cover letter asking us to sign an odometer statement and document # is the actual statement, in order to verify with the statement they first have to have the title in hand We faxed this document back to the Florida DMV This issue has been resolved now and we have times mailed titles to this customer

The item was on backorder. The did come into stock today. We have sent e-mails to customer informing them of this. However since they are so unhappy, we have simply issued a full refund today to the customer today

1. The report is 100% falseCustomer is simply making up issues on the unit and there is nothing wrong with it. Yesterday we asked him to do a conference call with us to resolve whatever issues he claims he has with Motobuys and the factory general manager from ***. He
refused to do this and makes excuses and statements to create an issue that does not exist2. The customer refuses to allow us to assist him. The General Manager of the factory (***) wants to do a conference call with this customer to find a resolution to issues that customer claimsCustomer refuses to talk with us to resolve issues, mainly we believe because there really is nothing wrong with the unitCustomer did not setup the unit correctly and did not remove the factory installed speed limiter per his prior emailHis complaint was the unit was to slowHe then after removing the speed limiter complained this unit (which is designed for kids) only did 30mphThat is correct for childrens safetyThe customers complaint is simply an issue of buys remorse. We have sold many many of this exact same machine with ZERO issues. The customer is making up issues to return a perfectly good UTV after using it now for many months. The unit is designed for kids and is geared to go around 30mph. This is exactly what the customer claimed in his 2nd e-mails to us. That is the only thing wrong with the unit according to the customer in his last e-mail to us(please keep in mind that this all can easily be resolved with phone call that customer refuses to have with us) If the customer would simply talk with us we would explain that we can send him a sprocket that will allow the unit to go faster. PROBLEM SOLVED! However this customer does not want the problem to be solvedCustomer will not talk with us simply because he knows that nothing is wrong with the unit and these claims he is making will be exposed. So instead of talking with us to resolve the issues, customer simply filed this report

The company's "response" of no responsibility is typical of themHowever, nowhere in the "term & conditions" is it declared that I am responsible for accepting a product that doesn't workThere is a specific list of items that I was required to assemble - an ignition switch is not in the "terms & conditions"

This customer complaint is absolutely FALSE. We have the live chat recorded from this customer as proof. The company that this customer requested a price match from does not include shipping in there price quote online. Our web site includes shipping. When you factor in the
other companies price with there shipping cost that they add in after the item is put in that companies shopping cart, our price is less cost then the other company.This customer was rude, nasty to our staff and refused to simply click on page of the other companies web site where it shows them the real cost of the item. They kept badgering our staff until we refused to respond with them any further. This customer has NOT purchased anything from us. This complaint is completely without any merit whatsover

This customers comments are not correct The products listing reads as follows: Kicker 79cc Gas Powered Go KartFast Free Shipping! Free Gloves & Goggles! Oversize Tires - Mini Youth Size - Fully Automatic Transmission - Adjustable Seat - Disc Brakes - Speed Limiter Controls This can be found at: http://www.kartquest.com/go-bowen-gas-go-kart.html Customer did get the gloves & Goggles We only charged $ for $worth of product So when the customer says they did not order them, that is not true as you can see by the listing. Thanks Bill J

This complaint from *** *** *** is 100% false. Please see the items listing page (attached) that clearly states the the big bore kit as an option. Also please read down to the bottom of the page where it clearly states "Engine big bore kits will NOT come installed" . This
customer does not have the skills to install this unit. Our tech support and parts manager have spent hours with on the phone with this customer. He tryed to install the kit himself and broke the head and parts. He was told many times to take the kit to a professional but he refused to do that IN REGARDs to the color please see attachment # 2, this is the customer online order that he placed. On it you can clearly see he ordered color choices, black or silver and he got one of those. Motobuys has sold hundreds of this exact same model and never had any complaints about these issues with any customers before. The attached evidence speaks for itself. The customer will need to take his moped to a professional scooter to repair shop to assist him with problems he did to the unit himself. If we can be of any further assistance the customer can contact us

This complaint is 100% false! The customer purchased a unit that comes with a day warranty in 2014. It is an entry priced $pocket Dirt Bike. The customers claim that we mis advertised the item 100% false. You can confirm this with the national Service Manager at SSR
(***) at ###-###-#### directly that this claim is false. The customer has burned out clutches. These parts were supplied to the customer free of charge. As the factory will confirm (***) the rider weight has zero to do with burning out a clutchIt is opinion of our techs that some other type of mis-use has occurred on this mini bike for it to have burned out clutches. We have sold hundreds of this exact same model and there has not been one customer other than this customer that filed any complaints on this unitThe bike model was changed by the factory in Feburary by the factory. At that point, with the new model, the factory specs changed. This customer is using the new specs as a basis for this claim.This customer purchased this vehicle in 2014! The model and specs were different on the modelThis has been completely explained to this customer many many times. However the customer does not want accept this fact. We have provided all the support we can for this customerWe have parts available for this model that customer can purchase at : www.motobuys.com.We deeply value our customers relationship with us and are committed to providing you with the highest level of service simply becauseour customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with us at ***@motobuys.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is inadequate and untruthful I have a service shop that will vouch for everything that I reported.
Regards,
*** *** ***

This was mailed to customer on 3/10/to *** ***
*** *** **
*** ** ***US United StatesVia USPS

Customers MSO and bill of sale were mailed to customers billing address on 2/24/Customer now claims they did not get it. Per customers request and our direct contact with them on 3/7/16, they were clearly informed that we ordered a duplicate MSO from the factory for themThe titles are
generated by the factory, not us. They were also informed that on 3/7/that it takes to weeks to get a title. As soon as we receive the dupilcate they requested it will be mailed to them

Sorry to hear that customer has had an issue. The unit unit comes with a factory warranty. The unit ships direct from the factoryThe warranty is handled by the factory direct.They can be reached by e-mail at http://www.scooterx.biz/en/content/2-warranty-info
align="left">Warranty = day parts replacement warranty and life time technical supportThe factory will provide replacement parts and provide tech support. The warranty reads as follows and is posted on our web site:

On 11/- My husband purchased an electronic Go Kart for our children (from Santa) from MotoBuys He received a confirmation email, and no other notification (none, not even a "this product is on back order"
The week of 12/- My husband called to find out where the Go Kart was He were told the Go Kart was at the warehouse and they would contact us with a shipping number when it shipped (within hrs)
On 12/- I called, as we still had not received any communication from MotoBuys or anyone else on the Go Kart The gentleman I spoke to sounded astonished the Go Kart had not been received yet I was told the Go Kart was sent to the warehouse on 11/and off the listing for MotoBuys
On 12/- We finally received the Go Kart in a severely damaged state On the R&L Carriers bill of lading, it was shipped from California on 12/(it doesn't take days to make it from California to Tennessee)
I cannot believe that we received NO communications from MotoBuys or anyone else as to the progress of the shipment, not even that it was out of stock or delayed in any manner None, period Worst experience I've ever had with an online retailer
12/- I called again and spoke with Joe He seemed unconcerned that it took over days to receive the Electric Go Kart His "story" changed multiple times while I was on the phone with him From stating he wasn't sure if the Go Kart had been on back order or not, to then stating it had been on back order and they weren't received until 12/which is why it shipped on that day from the manufacturer (not a warehouse)He only changed what he said after I noted the Go Kart shipped on 12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am not getting a full refund from the companyThey are charging
me $for gloves and goggles..which I did not ask forAlso told them to go ahead and ship it because they said it would be here by the end of next weekThe guy Bob who responded to my email asked if I wanted it sent and I told him yes and then I got a response telling me it wasn't being sent after he asked me if I wanted it sentI have never in my life seen a company act like thisI have the emails to prove all this also I was NEVER sent an email about the go kart being on back order...that's a lie! That's why I contacted the Revdex.com...no one would communicate with me and now they are acting childish because I contacted the Revdex.comI want a FULL refund! I don't want gloves or goggles that I have to send back...I did not order goggles and glovesI am being charged for something I didn't not orderIf I wanted gloves and goggles I think I would want them to come with the go kartThis is being done to inconvenience me

The title and bill of sale was mailed out to this customer 4/3/to *** *** *** *** *** *** ** *** *** ** *** via USPS