Complete Exteriors

THANKS FOR INQUIRY BUT HERE IT IS 3/1/AND STIIL HAVE NOT RECIEVED ITM MARINO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response from the business is not acceptable because their ethic practice is still deceiving and misleadingFirst of all I did not receive a call for delivery so that I may inspect the product before actually completing transactionAnd they did state that this process was important to their delivery processTo be honest I properly would not have accepted the vehicle in the condition that it was in, the 49cc label opposed to the 72cc that I upgraded to, the wrong color I firstly chosen, the alignment of the speedometer were off slightly, the gas tank's alignment was hanging over to the left side too much, it looked awfulAfter all I have since been incurred with numerous occasions of headaches and heartaches, in pain and suffering because of this unfortunate mishapNot to mention all the time that this business has spent avoiding me, and many excuses for not honoring their business code of ethic, the tickets and fees from this terrible business purchaseSo currently the moped is functional on the 49cc motor, and it is true that the 72cc kit is no longer operable from interchanging the cylinder heads without new bolts that they did not include in their kit, because from replacing the camshaft gear, the bolts tend to lessen is strength and its ability to hold in place so therefore they should of provided the three new bolts needed for the installationAnd it is true that the cylinder head and its cam came loose and now is not functional
In conclusion, I will be happy if the business can offset the incurred ticket and fees with the DMV, replace the broken 72cc kit with a new kit, with new cam bolts so that I can install properly and I can just forget about the pain and suffering I have under gone and we will just make a note of experience in good practice, thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of the item description that states in title that it is CALIF LegalI did order a different item however the company canceled the order.This company has no customer service at all.They sent me an email stating the order was sent then at 1:36am *** set an email that he canceled my order and to purchase from somebody else
Regards,*** ***

Tell
The free gifts will be mailed to the customer via USPSDue to high holiday sales several of the FREE gift items were on backorder and have now been filled. All any customer has to do for parts is go to: *** which is the simple parts request form. All the customer has to do is submit this simple form and his parts will be sent out. Customer has never done this . We are an Online company and all these details are clearly posted on our web site.
Thanks
Motobuys
us why here

thank you for your prompt response, if u would have emailed me back I wouldn't have to go through thisI did submit a pets request but if you didn't get it I just got done filling and submitting another oneEmail me that you have recieved and that the parts and the gear are being shipped at which point I will add a retraction to this complaint

I purchased a BMS Ranch Pony in July from motobuys After reading several reviews, I was skeptical about the product and the service provided by motobuys After pricing the Polaris Ranger, I decided I would take a chance and see if the reviews I read were true
I spoke with a gentleman named Bill, who came across as "Gruff" and not too friendly; however after speaking with him via email and telephone several times, I got the feeling that he is just not a joking kind of guy He always responded promptly to my inquiries and was very knowledgeable about the Ranch Pony I ordered the machine on a Thursday and was told the following day that it was already scheduled to be placed on car carrier and transported I RECEIVED THE MACHINE WITHIN BUSINESS DAYS! It was in great shape as promised and was entirely turn-key Two days later, I received a package with my free battery charger and the next week I received my MCO I don't understand how these other reviewers say they waited for months for their MCO All in all, the ordering process and delivery of the goods were exceptional A+
The Ranch Pony thus far seems to be a great value for the money It came fully equipped with every option available I did have to install the roof and windshield myself, but that literally took minutes The machine has good power, looks great, and seems to be put together well I guess time will tell if it holds up in the long run, but thus far I am more that pleased
I would recommend both motobuys and the BMS Ranch Pony to friends and family and will do business with them again in the future

It is now march the 26th and I have still not received any of my paperworkSo no they have not mailed it nor did they mailed it march 18th as this Bill person stated

While the involvement of a certified mechanic would be highly welcome step towards the resolution of the issue, the merchant still hasn’t addressed the fact that the defective parts were never sent to begin with. More importantly, I have also asked if the merchant would cover the costs associated with the time and transportation of the vehicle to and from the suggested location. Still awaiting an answer Thanks,

This customer purchased a Go Kart and was given the complete terms and conditions of purchase which clearly includes what the customer is required to do for assembly when they get it. We also clearly state that if a customer is not able to do the assembly, adjustments
and mountings that the unit can be shipped to a mechanic near themThis unit required those kinds of adjustmentsThis included simply drilling out a mounting hole to fit a screwThis customer did not have the skills to do the assembly and refused to have a mechanic assist them. We provide full time tech support, and a parts dept. This customer was obstinate and refused to accept assitance from us in any way per the warranty policyOur customer service team spoke with on at least occasions. Our tech supportThis customer then filed a chargeback claim with Pay Pal. After complete review of the case, *** *** denied the claim as they found we did indeed attempt to support this customer and that we did do all that was requiredCustomer satisfaction is our # goalWe strive to provide our customers with the highest level of customer service and support we canWe have sold many thousands of vehicles online and it is not always possible to please 100% of everyone everytime If you visit www.motobuys.com You will find hundreds of positive reviews left by our customersWe are sorry we could not make this customer happy, but we certainly did try. Thanks for taking the time to read our rebuttal

We are not sure of what the customers issue is here?   Clearly stated on the items listing page it states "EPA Approved Legal in 49 States: This unit is not legal in California."  We are sorry if the customer is confused.  However the customer today 12/17 purchased a different...

and larger model from us which we have promptly shipped out to them.  If the customer has any more questions that are welcome to contact us anytime . The product can be found at  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will keep this response as short as possible and have attached two documents for the review of the Revdex.com.  The first outlines the misrepresentation of the weight capacity of the product as ackowledged by the Manufacturer, SSR.  I did highlight a couple of key spots of our correspondence with them, but I feel it is vest if the Revdex.com reads it start to finish.  The second document is a small sampling of other customers' reviews of Motobuys.  I have attached this just to show how they truly handle their so called important customers.  In their response they claim that we were told "several" times that the weight limit had nothing to do with the performance of the bike.  First of all, it does, as per SSR and any person with even the tiniest bit of mechanical knowledge.  Secondly, I had ONE conversation regarding their misrepresentation of the bike's weight capacity wherein the gentleman I spoke to was rude, condescending and actually raised his voice to me when I attempted to explain what I had been told by SSR.For them to claim that the bike was misused is absolutely absurd...it did not run long enough to be misused!  Each time the clutch burned out it was within one to two brief riding sessions and as you can see in our correspondence with SSR we contacted them each time it happened.  The only exception to that is the first time it happened.  That time we contacted Motobuys.  Or attempted to.  We had to resort to a harassing number of phone calls and emails to their [redacted] department as well as service department to get any help from them.  During one of our early conversations with their service department we were told that they were swamped because they were getting an enormous unmber of calls from customers with similar issues so we were not the only ones they took advantage of.As far as their claim that the bike specs were changed since our purchase in "2014".  I can clearly see that they are trying to make it sound like an older purchase than it is.  I purchased the bike on Black Friday in November of 2014.  The bike was not received for approximately three weeks.  Upon arrival we found it had a broken gas tank and missing/wrong hardware.  After several trips to get hardware and repairing the gas tank ourselves we gave it to our son for Christmas which was the first day the bike was ridden.  The bike broke the following day.  When I purchased this bike it was a pre-order as it was a new model that SSR came out with (atleast that's how Motobuys advertised it) so they are obviosly fabricating the story that the specs were changed after the fact.  The only changes they could possibly be referring to is when SSR contacted them after realizing the mistake they made and told them to fix their website.  You will see this in our correspondence with SSR.I simply want this company to accept the wrong they did and refund us the purchase amount as we deserve.  We are not the only ones they have wronged and I'm sure will not be the last.Please feel free to contact me with any questions.Sincerely,[redacted]###-###-####[redacted]
Regards,
[redacted]

Revdex.com:I have received the papers I wanted and the product was awesome now I am very happy.
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint to be fully resolved.
Regards,
[redacted]

Customer e-signed the terms and conditions of sale agreement.  This can found at http://www.motobuys.com/shipping-info.html  / Please read the attached document.  If the customer needs any futher assistance with getting his scooter running he can contact us at ###-###-####

The...

company's "response" of no responsibility is typical of them. However, nowhere in the "term & conditions" is it declared that I am responsible for accepting a product that doesn't work. There is a specific list of items that I was required to assemble - an ignition switch is not in the "terms & conditions".

We do not understand this customers complaint?  The unit was shipped and delivered and signed for by customer on 12/22/14.  Attached is the Proof of delivery and the customers order.  If customer has any other question they are welcome to contact us at ###-###-####.

It was mailed to the customer on 2/13/17 at the delivery address of the scooter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is inadequate and untruthful.  I have a service shop that will vouch for everything that I reported. 
Regards,
[redacted]

TellThe free gifts will be mailed to the customer via USPS. Due to high holiday sales several of the FREE gift items were on backorder and have now been filled.  All any customer has to do for parts is go to:  [redacted]    which is the simple parts request form.   All the customer has to do is submit this simple form and his parts will be sent out.  Customer has never done this .  We are an Online company and all these details are clearly posted on our web site.   Thanks Motobuys us why here...

Customer e-signed the terms and conditions of sale agreement.  This can found at http://www.motobuys.com/shipping-info.html  / Please read the attached document.  If the customer needs any futher assistance with getting his scooter running he can contact us at ###-###-#### / If customer needs parts you can order them at  http://www.motobuys.com/part-request-form.html    The full factory warranty customer agreed to is clearly posted on the items listing page which clearly states that the unit unit comes with a factory parts replacement warranty.  If the customer has a bad ignition switch as he claims, all he has to do is order a new one free of charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]