Conair Corporation

We replaced the coffeemaker for the consumer in January of A letter with return postage has been sent to the consumer to return the unit she has along with the purchase receipt for a refund

[redacted] was contacted today by telephone and was advised that we ae sending a replacement appliance to her When received she will call us so that we can arrage to have [redacted] retrieve her appliance from her When it is received by Cuidinart the multi cooker will be evaluated by Cuisinart's Engineering Department

Please be advised that Cuisinart's Customer Service Staff tried with great effort to resolve this matter with [redacted] following the company's protocol Cuisinart will refund MrCarlson $$ When the refund check is received from our Finance Department it will be forwarded to [redacted]

Complaint: [redacted] I am rejecting this response because I returned Madelyn Sola call three times asking she return my callI could have purchases the same type waffle maker from one of Cuisinart competitors for a lot less moneyBut, I choses to purchases the Cuisinart model The complaint involves a $waffle maker, which was made in China and probably cost less than $to make Conair Corporation needs to just replace the waffle maker and stop wasting everyone’s time Conair Corporation needs to just replace the waffle maker and stop wasting everyone’s time Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I have yet to receive the replacement blow dryerSincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me They actually did contact me further and replaced the entire unit I just set it up last night and all is in order Please note that part of my complaint was the inordinate amount of time they took to get back to me, the fact that I had to file the complaint repeatedly from the website and that when they asked me a question, they never acknowledged my response or took it to the next step,I do have to add though, that I think it is absurd that they do not offer replacement parts for a REMOVABLE, inexpensive part of a machine I now have an extra machine that works just fine, but only one water tank to use with them Wouldn't it be easier and more cost effective to have replacement parts available for PURCHASE, But, I guess their strategy is to force the consumer to buy an entirely new item Which I would have, but not from themThank you for your effort on my behalf I am certain that is why I received such a generous offer from Conair
Sincerely,
*** ***

Complaint: ***
I
am rejecting this response because: I have already sent back the coffee maker to where I sent the first broken one at, *** *** *** ** *** *** *** *** ** ***, on December 2, However, the letter from *** *** was addressed to me on December 8, by which the coffee maker would arrive in *** ** *** did not leave her phone number nor e-mail address for me to contact her directly, as to where I send the scanned copies of my paid *** receipt, purchase information, etcI would like for Ms*** to provide her direct contact information and wish to resolve this matter immediately Please see attached itemsP.S A full refund will be fine, I just do not wish to continue dragging this on any further
Sincerely,*** ***

Complaint* ***
I am rejecting this response because:
When the company twice refused to
cover the cost of the third unit I purchased a competitor's product as a replacement instead of spending more money on the warranty processes for this one.
Also, after researching these problems more, I believe the unit is unsafe and the company has communicated that they cannot tell me my new unit will not have these issues and I will not be in the same situation again in a few monthsAs such, this does not solve the long term problem for me
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Note that I would prefer to wait until I receive the replacement before closing the case
Sincerely,
*** ***

On May 9, 2016, *** *** reported to Conair's Customer Service Representative that the coils from her hair dryer were emitted burning her daughter's neck, shoulders and *** ***'s feet. She advised our representative that there was no medical attention sought. On May 12,
our Claim Representative Joy B*** sent our questionnaire form and return postage to the consumer to return the hair dryer to us for our replacement and evaluation by our Engineering Department. To date the subject hair dryer and completed form have not been received. The information that *** *** now provides the Revdex.com that she had two hospital visits and has lost wages was not provided to our Customer Service representative. If our Engineering Department finds that the appliance has failed we will be requesting the consumer to submit photographs of her injury as well as copies of all medical reports and billsAfter we receive the hair dryer it will be submitted to our Engineering Department who will conduct a non-destructive inspection and examination of the appliance. When we are in receipt of their findings we will contact *** ***. This procedure is our protocol for handling this matter

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me UPDATE: As of 4/9/I have received the requested replacement knife
Sincerely,
***

Complaint: ***
I am rejecting this response because: the advertised service of refill of the cartridge was falseI
relied on the advertising in good faithThe company changed their protocol at great expense to their consumersThe machine is useless work the CO The cost they now want is prohibitive and not according to the advertising on the box and cartridgeI want refilled cartridges as advertised or a refund of the purchase price of the original product and the extra cartridge I purchased.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not receive a
$waive of fee and never was told that and have not heard back from the company after I spent all day calling them and being put on hold for over hour waiting to speak to a supervisor who said they would call me back and never didI am looking for a refund or store credit of $for shipping the broken coffee maker backThey should receive the broken coffee maker on 4/My whole kitchen is full of *** products and if this is how their customer service is I am truly disappointed, their products should not be breaking in less than months let alone have the consumer pay for it to be fixed when it just stops working
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me as long as they follow through with a replacement in a timely manner Please don't close this complaint until I acknowledge receipt of the replacement Thanks.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long it is in the...

amount of the full refund I am requesting in my complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]y

We replaced the coffeemaker for the consumer in January of 2014.  A letter with return postage has been sent to the consumer to return the unit she has along with the purchase receipt for a refund.

Mr. [redacted] was denied a replacement as his unit was purchased from an unauthorized dealer.  We did not sell the griddler to this dealer and/or its predecessor.  We will forward return postage to him to return the griddler for a one time replacement.

I have contacted Mr. [redacted] this morning, he will visit the Cuisinart Website to choose a different replacement model coffee maker that he wishes to receive since we no longer have the model DCC-1100BW.  When we are in receipt of his choice, a replacement coffee maker will be sent to him.

We have forwarded return postage to Miss [redacted]o return the beverage maker, accessories & refill cartridges along with her purchase receipts.  When these items are received we will issue our refund check to her.