Conair Corporation

Review: Husband purchased a $100 Coffee Pot from [redacted] in December 2014. Product has a 3 year warranty. Model Number : [redacted] Color : Black Serial Number : [redacted] Item began malfunctioning first part of July 2015. The auto-brew timer only works half the time, it doesn't complete a full brew cycle and stops at half a pot, and of course the signal doesn't beep because it's malfunctioned and not brewed a full pot. Timer is set properly, and then a malfunction cancels the timer function somewhere through the night. Contacted Conair on July 24 and advised to clean unit, etc. which I had already done by instructions in the manual. After several emails later, on August 20th they offered a replacement to be sent and indicated a call tag would be issued for my broken unit. Then they changed their mind and emailed me on August 20 indicating that I would have to pay for shipping to get the unit to them and also pay to have the new unit shipped to me. I emailed them back bringing the contradictory statements to their attention and I have not heard from them in over a month. I emailed them once again on September 27 advising them that I haven't heard from them in over a month and am making a report to the Revdex.com. I have since purchased a Hamilton Beach Brew Station pot that seems to work great and as it is supposed to!Desired Settlement: I would like a check in the amount of $99.99 which is what I paid for the Cuisinart unit from [redacted].

Business

Response:

We have contacted Miss [redacted] via electronic communication to advise her we are engaging [redacted] to retrieve her coffee maker at our expense. When the coffee maker and a copy of the purchase receipt are received we will issue a refund to her as she has asked.

Review: In Fall of 2014 I was using a [redacted] that caught on fire in the wiring. I was burned on the leg as the wire was running by my thigh. I was told to send my blow dryer to them and they would mail me a new one. I have yet to receive. I've contated customer service no less than five times. Each call I was told a driver inquiry was issued and hey had not heard back. I called again on 1/31 and talked to [redacted] in management. She assured me she would file a driver follow up has it hadn't been requested on my previous four calls which were not all logged. I was to hear back the following week. I called agin today. She would not take my call so I dealt with another agent who said she is saying it can take 4-6 weeks for driver inquiries. Although on 1/31/15 she assured me she would be handling and calling me within a few days. I feel I have given them ample time 4-5 months to replace the defective product.Desired Settlement: I would now like a replacement or full refund for this product.

Business

Response:

We have spoken to [redacted] today and have ordered a replacement hair dryr for her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I have yet to receive the replacement blow dryer. Sincerely, [redacted]

Review: The worst customer service ever !!!! I have replaced a product three times and still have had issues, I attempted to call customer service, and was greeted terribly-rudely! With such poor customer service and cheaply made products I don't see how the company stays in business.Desired Settlement: I want a new Facial steamer!

Business

Response:

I have personally contacted Mr. [redacted] to discuss this matter. We will be forwarding return postage to him to submit the Facial Steamer for our evaluation and replacement. I have provided him with my contact information.

Review: I purchased Conair hair product thru [redacted].com and about 4 months of usage, I had problem with the product and eventually it stopped working. I called their customer service and was informed that the product has 1 year product guarantee. So I was instructed to return the broken item with a check for shipping cost for replacement and was told that it will take 2-3 weeks to process and I should receive a replacement within a month. For the next 3 months, I had to call them for the status almost every other week even when I provided my contact information in the letter that I sent with my return because their website doesn't provide much option or convenience for customers to follow up. First three calls, the customer service rep kept telling me that my claim has not been sent to the corporate office and they will expedite my claim. Even worse, every time I called after that, the customer service rep just repeated the same "phrases" that they can not provide any more detail than just telling me that "It has been sent to the corporate office and they don't have access to any more information" and "I will hear from the corporate office within next 2-3 weeks" which I never received. Waiting for any responses and getting frustrated, I had to file new claim at their website repeating myself. After 4 months of no response, I received an email saying that some letter was sent to me explaining the situation. I clearly stated my contact information (email, phone number, address) where I can be reached and Conair sent the letter to the wrong address. During all of these, I was never contacted for any question. And of course I was not able to receive it. Even worse, the letter was telling me to make another purchase because the one that I purchased was counterfeit. Even now after my response back to them, there is no follow up which I kind of doubt that I will receive.Desired Settlement: Being such a big company and been in business for long time, I don't quite understand that Conair has such a horrible customer service. It looks like that their customer service center is just a office taking phone calls and rely messages, like a 3rd party vendor. They should just have some recording set up to play "YOUR CLAIM HAS BEEN SENT TO THE CORPORATE OFFICE"I may just be one unlucky customer hoping their service will improve some way so others would enjoy their product. Thank you.

Business

Response:

Dear Miss [redacted],

We have reviewed the complaint of Miss [redacted] and believe that the basis of her complaint is her dissatisfaction with our Customer Service for which we are very sorry.

Please be advised that she returned a Babyliss Flat Iron to us advising that the appliance no longer became hot. She claimed that her flat iron was still under warranty. Along with the appliance and a copy of her purchase receipt from [redacted], she submitted her check for shipping and handling of the replacement unit she wanted. Upon receipt of her appliance it was determined that it was a "counterfeit unit". She requested that her replacement appliance be shipped to a [redacted] address in [redacted]) which was the address printed on the check she submitted. She ultimately claimed she did not receive our letter.

Unfortunately, Conair Corporation has received many counterfeit unites from consumers. It is our policy to inform the consumer that the unit is counterfeit and offer them to opportunity to purchase an authentic Babyliss unit for a reduced amount. Many of our customers have chosen to accept out offer. We have attached a copy of our letter to Miss [redacted] dated August, 8 2013.

If you have any further questions, please advise.

Sincerely,

Review: On Sept 16th I sent my product back under warranty per the request of the customer service rep I spoke with on the 16th. I was instructed to include a check in th amount of $5 for them to send me a completely new unit due to limited warranty. I noticed approx two weeks later my check had been cashed but heard absolutely nothing back. The only thing I knew for sure was that my unit had arrived since I was tracking my unit since it was shipped [redacted]. A month goes by and I never received my new unit or any communication about a new unit or even my old one. I called on October 19th. Per my communication with them they said my new unit was on back order and they had absolutely no idea when they'd be getting them in, that someone would call me back with a better date on when they would be in or with information regarding a replacement product that would be comparable. I first received that return call on October 22nd! They provided me the model number in which I looked up and told them I would have to get back to them as the product was not even close to what I personally wanted for my replacement product. I called back on October 23rd to find out if they possibly had a different color. During this conversation I was told they had a different color but that they couldn't compare it to my old unit because my old unit model wasn't in their system. That told me my unit wasn't on backorder. Since I had been lied to AND the fact that they cashed my check for shipping to send my new unit to me but never actually sent me a new unit. If I had never called I would have had absolutely no idea that I was never going receive a new unit. How is a customer supposed to know their product is on "backorder" if they ar cashing checks but not proving ANY communication. It should have been on Conair to call me to tell me they no longer carry that unit that they would need to send me a comparable one. I currently want a refund for my initial purchase less than 2 yrs ago, shipping to send the broken unit back, and my $5 that they took without shipping a replacement unit. I do not want a Conair product ever again. They are ceniving thieves with terrible customer service and communication and products that don't last. I refuse to take a replacement product only to have the possibility to go through this again!Desired Settlement: Refund of my:

1. Initial cost (retail value approx $69, as I don't have my original receipt, but I know I paid around $69. I didn't ever expect my unit to go bad at less than two years since my [redacted] unit lasted 10 YEARS!)

2. Reimbursement of my shipping costs to send my unit back to Conair via [redacted] since I never received a replacement $24

3. Reimbursement of my $5 for shipping costs of my replacement unit that I never received.

Business

Response:

A refund check will be ordered for the consumer, when received it will be mailed to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long it is in the amount of the full refund I am requesting in my complaint.

Sincerely,

Review: I paid $200.00 for a Multicooker sold through [redacted] for[redacted]. Approximately 2 years later, the liner of this vessel started to peel and bubble. The health issue comes from the fact that I don't want this substance in my food.I have tried for sometime now to go online and get a replacement part. I called [redacted] today, and the woman told me that the unit is out of warranty, and EVEN THOUGH THE SAME UNITS ARE BEING SOLD TODAY she could not sell me a replacement part. I would have to buy a new unit for another $200.00. She also would not say whether or not this issue had been solved. If you go online to [redacted], you can see that other consumers have had the same problem. [redacted] is more than aware of this products shortcomings, but instead of allowing me to buy a replacement part (there is nothing wrong with the heating element of the unit, only the liner)they give me the run around. I know that Revdex.com can't do anything for company stupidity and the fact that I will not only never buy a [redacted] product again, but will tell others not to as well.Desired Settlement: I want a written apology and acknowledgement that they know their product is defective. I want to be assured that any replacement I get is guaranteed to be an improved model and that the bubbling and flaking of the inside liner has been solved. If they cannot replace the liner, then they can replace the whole unit at their cost.

Business

Response:

[redacted] was contacted today by telephone and was advised that we ae sending a replacement appliance to her. When received she will call us so that we can arrage to have [redacted] retrieve her appliance from her. When it is received by Cuidinart the multi cooker will be evaluated by Cuisinart's Engineering Department.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I want to thank everyone at Revdex.com who made this possible. You have truly made a positive difference in my situation, as I was unable to get a satisfactory resolution to my problem on my own. Thank you for your wonderful service and all the hard work you do to protect consumers like me. I could not have received this kind of service with any other agency.

Sincerely,

Review: I purchased an [redacted] espresso maker with a 5 year warranty in December 2012. Within 3 mo. I had to send it back because the steamer quit working. It was replaced within 10 days. 3 mo. Later the steamer quit again. This time it took 3 weeks to replace. 4 mo. later the on and off button broke. I was told that they were "expressing" a machine. I called on Nov. 17th and I didn't recieve the new one until Dec. 19th. During this time, I called and sent 3 formal letters. I received 1 response that didn't address my concerns. It stated "your machine has been sent." It broke the first day. The on and off button didn't work. I called on Dec 24, 2013 and talked to a floor manager who promised that she was sending a new one "1 day air". She said that the latest it would be sent was Friday, Dec 27, 2013. I still haven't received a new one. The biggest problem is that I cannot get connected to anyone with authority. I've researched online and can't figure out how communicate with someone that can do something about my situation. I called on New Year's Eve. The girl told me her computer wouldn't process my request and I would need to call back so I could connect with another customer service agent. She said she couldn't transfer me to a manager or any authority. She filled out a form for a manager to call me within 24 hours. I called back and got a message that they were closed for the New Years Holiday. I called this morning at 11:00am and received the same run around. They confirmed that my machine had not even been mailed yet!Desired Settlement: I would like them to refund my money including shipping. I don't want to deal with this company ever again! I will not buy another Cuisinart product!

Business

Response:

Website Complaint Response:

Our records indicate that Miss [redacted] after receiving four replacement expresso machines from us was issued a refund in the amount of $138.71 on January 22, 2014. Please advise if you have any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes, they did replace my machine multiple times, because it was a lemon! I was reembursed after contact was made by the Revdex.com. Thank you for do this on my behalf.

Sincerely,

Review: I have the GS100 steamer and it is my 2nd one. The first one started leaking at the base after a year and I threw it out and bought a new one. Now a year later this one is leaking at the handle and when you go to steam with it, hot water drips on your hand and clothes. I did all of the care for it and walked through it with their customer service, but since it is over a year old I was told "sorry, there is nothing we can do for you, would you like us to locate where you can buy another one?" Really?!!! Not only is this product dangerous with the hot water leak, Conair has terrible customer service. I will be looking for a steamer by another manufacturer.

Desired Settlement: If they have a fix for these faulty steamers I would like mine replaced.

Business

Response:

Business Response /* (1000, 5, 2013/05/02) */

Contact Name and Title: [redacted], Claims Manage

Contact Phone: XXX-XXX-XXXX, X9l83

Contact Email: [redacted]@conair.com

Mr. [redacted] was contacted this morning and was advised that an upgraded model garment steamer was being sent to him. When he is in receipt of the replacement, he is to call the undersigned and a United Parcel Call Tag will be issued to retrieve the subject unit from him.

Review: I purchased for my daughter who just graduated cosmetology school, what was said to be one of the best hair clipper/trimmer on the market. It is a [redacted], which cost $200.00. At some point, the adapter to that model was misplaced or picked up by someone at the salon. So, a replacement adapter is needed. Looked everywhere on the internet, as well as called the manufacturer. Manufacturer states they do not sell adapters separately. How can a business that produces a costly item for sale, not have replacement adapters. They stated they have be blades, etc for that model, but NO adapter. $200.00 is alot of money to spend for anyone, let alone a up and coming stylist. This is not right, it needs to be told to all people researching for a hair clipper/trimmer, not to buy a [redacted] because they don't stand behind what they sell and offer replacement parts.Desired Settlement: If [redacted] does not stand behind their products as far as replacement parts, a replacement of the [redacted] would be in order. It is the only fair thing, you can't use an expensive item if it is not chargeable.

Business

Response:

We contacted [redacted] on August 6, 2014 and advised her that we would locate an adapter and forward one to her. She is to call the undersigned if she does not receive it.

Conair Corporation

Stamford, CT.

Review: cuisinart [redacted] leaks water from under side, after 5 months the top lid spring lock broke'.. then only after about a year and a half, and now' just out of warranty!!!!!!!, and after a year and a half how do they expect me to find the receipt' how about the box' I still have that...... it must have sat on the store shelf over a year before we received it has a house warming gift' it was purchased brand new. bad design for such a costly coffee maker and Cuisinart was not much help either when we called to have it fixed, I called several months earlier to get the problem fixed but was told to call back because there system was down for maintenance and they could not access the system for the return, so now when I had the chance to call back they tell me that they do not fix, only replace or discount. so they only offered me a discount on a new one because it was now out of warranty, I spent sooo much on this one only and used it very little to now have water leaking all over my counter, table, chairs and floor'? its very dangerous because the water is leaking by the electrical heater at the bottom, and its not like this problem is not known when I looked on line about it I noticed a lot of people were complaining about the same issues and things that happen to mind, they should fix it or replace it, knowing they have design flaws and issues with this product. I am very unhappy with cusinarts lack of support and help with such a dangerous product defect.Desired Settlement: cuisinart [redacted] repair or replacement of our defective product.

Business

Response:

A letter and return postage is being sent to the consumer on this date. We ask that she return the coffee maker to us for our evaluation. When our Engineering Department has completed their testing of the appliance we will advise her of our findings. If the unit is found to be defective a replacement coffee maker will be sent to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,