Sign in

Conair Corporation

Sharing is caring! Have something to share about Conair Corporation? Use RevDex to write a review
Reviews Conair Corporation

Conair Corporation Reviews (110)

Refund was enterd on 1/03/2014. It takes about 2 weeks after it has been entered.thank you,[redacted]

THIS COMPLAINT WAS HANDELED DIRECTLY WITH CONSUMER.

Dear Revdex.com,
 
Please be advised that we have shipped a replacement GMT900R to consumer on 11/14/2015 on order #[redacted]. 
If he has any further questions, he can contact our Customer Service Office at 1-800-326-6247 and refer to the above...

mentioned order number. 
Thank you,
Dunia A[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this...

complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  Still an explanation for the time taken to process the refund not provided. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will replace dryer at no charge. Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will contact consumer directly to resolve this complaint.

Thank you,

My response to the complaint was that we spoke directly to Ms. [redacted]. She did not want to send her defective unit back to us so therefore we could not replace it. Due to the type of item she has, we have strict guidelines on how we handle these replacements. I apologize if Ms. [redacted] is not satisfied with my response. Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.No they have not resolved with me. A manager never contacted me to resolve anything. They told me to send them a ck for shipping in the amount of five dollars and I would receive a new flat iron then the Representative went against her written word saying it was up to me whether or not to send the damaged iron but they would send in good faith this one time send me a new one after my ck was received and the iron sent to me never happened. The representative never had a manager contact me nor was I given a name to contact to discuss how this representative went back on her word as the email clearly reads once payment was received a new iron would be sent out thereafter. I even called and spoke to a make representative who confirmed there was no need to send the damaged item to just mail the check for shipping and that's exactly what I did. Also she stated she was mailing my ck back after several months of having received I have yet to ever receive back from her or conair. I do not call this customer service nor has this case ever been rectified. I have the email in which she tried to distort the truth and the real email she received because I have the original one sent and carbon copied to myself. Totally unprofessional.

Regards,

I would like to thank your for your help and support. I received an e mail from Conair on 11/16/2015 claiming that they just shipped the unit. I received the unit on 11/18/2015 and my issue is resolved. [redacted]

Regards,

Review: I purchased a Conair hairdryer ([redacted]) about 4 months ago. I used it daily for 1-2 minutes. On 1/3/16, it caught fire with 1 inch flames emitting from the unit. If my hair had not been so wet, my hair would have caught fire. I had to run outside with it to extinguish the flame. I do not want someone else to have same experience and be injured. I have called Conair Customer Service on 1/3/16 (rep=Genesis), 1/12/16 (rep=Kenteyah), 1/19/16 (rep=Lizbeth) and spent approx 1.5h on phone or on hold; I still have had no resolution on a refund and the promise of a Conair representative contacting me within 2-3 business days has not happened either. One would think that a product that catches fire in a customer's home inches from the customer's face would garner some kind of reaction from Conair Corporate, but apparently Conair is not overly concerned about customer safety or property damage.Desired Settlement: The Customer Service representatives all wanted to send a replacement unit, which I refused as I never want another Conair product in my home again. I would like a refund. I bought the unit at [redacted] along with groceries; I do not have the receipt from approximately 4 months ago.

Business

Response:

WE ISSUE CONSUMER A REFUND AS PER REQUEST. THE REFUND NUMBER IS #[redacted] WE CALLED CONSUMER AND LEFT WORD THAT SHE WILL RECEIVE A REFUND AS PER REQUEST. THANK YOU,SUSAN B[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Despite having called Conair three times during the month of January and spent quite a bit of time giving the details of the hair drier fire and having been promised a return call on those three occasions, I have never had any return call from anyone at Conair. It is disturbing how little Conair cares about customer safety. Also, it is not explained exactly how I am supposed to collect this refund.

Regards,

Business

Response:

WE ISSUED CONSUMER A REFUND # [redacted] AND CONSUMER WANTED TO KNOW HOW SHE WOULD RECEIVE THE REFUND. WE CALLED CONSUMER AND TOLD HER IT WAS ISSUED AND IT TAKES 6-8 WEEKS BEFORE ITS RECEIVED. THANK YOU,SUSAN B[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

It seems that Conair is only interested in satisfying the Revdex.com requirements. In all the communications that I have had, both by telephone and email, there clearly is no concern regarding Consumer Safety. This unit caught FIRE with shooting flames while I used it on luckily very wet hair. In my multiple experiences with Conair, promises were made for communication that were never fulfilled. If this had occurred with one of my two daughters, and harm had come to them, Conair would have been dealing with a law suit, and I am not a litigious person by nature. I wil never buy a Conair product again, and I am spreading the word about the poor product performance and poor customer performance that is Conair. Shame on you Conair! You are way too lackadaisical about safety issues.

Regards,

Review: Problem: cutting assembly shaft housing cracked, so that liquid seeped through onto the motor base.

Called Conair Corp. on Nov. 4, 2015. Was advised to send the motor base and the entire blender assembly, without lid. Service confirmation # [redacted]

Package was sent to Conair, [redacted] on Nov. 5. Memo dated 11/13/2015 stated that there was a repair/shipping charge of $26.25. Repair request # [redacted]. By phone, I authorized payment per [redacted] card.

On 12/4/2015 unit was shipped, with order # [redacted] on the packing slip. Packet control: [redacted] Only the motor base was in the box.

Called the Customer Service number on the packing slip and reported the shortage. On 12/16/2015 a package was shipped, supposedly to contain the entire blender unit. Order # [redacted] and packet control: [redacted] on the packing slip. But only the glass jar was included.

Upon receipt of this second (defective) package on 12/21/2015, we called the Customer Service number and reported the shortage. After two packages, we still have not received (1) the Rubber Gasket, (2) the Cutting Assembly, and (3) the Collar, all of which are necessary for the blender. Representative advised me that those would not be shipped until after January 1, 2016, because they come from a different location and service is interrupted for the Christmas holidays.

Wrote to CEO of Conair. In late December received a very nice phone call from a representative of corporate office, with due apologies, etc.

No action followed.

On January 25, called Customer Service. Carissa said there was a “corporate hold” on the proceedings. She would check on it and call us back the next day. There was no follow-up phone call or other message.

Called Customer Service on February 4. Jamie could offer no explanation of where the order is or why it has not shipped. After considerable time searching, he returned to say that a new order is being created. I am dubious.

Business

Response:

A new order was entered on 2/04/2016 and shipped [redacted] It was delivered on 2/09/2016 at 4:29 PM and Left at: [redacted]

Review: I originally purchased the Cuisinart Chef Convection Oven from [redacted].This product has a 3 year warranty thru Cuisinart. I contacted Cuisinart about a month ago with a complaint that the cord on the product (Model [redacted]) over heats. I had 3 different electricians come out to my home because I originally thought it was my outlet. All 3 electricians stated the same, if it was my outlet the breaker would have shut off the electricity. It is in fact the plug for this product that is not heavy enough to handle 1875 wattage. It does not have a 3 prong plug. I was told by Cuisinart that they would replace the product and if I continue to have issues, they would of coarse help me because of the 3 yr warranty. I received the replacement a few days ago and the buttons on the replacement are wrong ( 1. speed convection button and 1. dual cook ) both buttons are speed convection. The plug is the same as the last one as over heats especially when using the oven at 425 degrees. I explained to the Representative that I do not want to continue to replace the product I just want to return it because it is unsafe and I have warned by 3 professionals that a fire could start from the plug over heating. Cuisinart is unwilling to refund my moneyDesired Settlement: I would like a refund for this product because it is a fire hazard and unsafe. Purchased on 12.11.14 purchase price $170.59a check can be mailed to my residence of :[redacted]They of coarse have my information since they just sent out a replacement

Business

Response:

see attached

Consumer

Response:

Review: [redacted]

I am only able to open 1 of the 4 pages. Also, since the response is handwritten it is very hard to read. I believe it states that I should receive a check within 4-6 weeks. I feel that once I receive said check in the amount of 170.59 I will then close the case.

Regards,

Review: I contact Conair on 12/9 on the cuisinart cookware I have 2 of the pans the food sticks to onto the non stick surface and one of the stockpots does not lay flat on the cook top I was told there is a lifetime warranty all I need to do is on the email they sent me Ref#[redacted] that I attached pictures of the bottom of the pan and the history I indicated the pans were never in the dishwasher always hand washed and no abrasive scrubbing. I did as requested and another email came on 12/11 asking the same thing I complied again on 12/14 asked for the same thing I complied received another email asking for the same thing. I am getting a run a round from themDesired Settlement: I would like them to comply with there warranty and replace the two pans and one pot that is defective I'm done with the emails

Business

Response:

see attached

Consumer

Response:

Thank you for your follow up. The company reached out to me and will send me replacement cookware. I thank you for your assistance in getting this resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I returned a defective shaver which I purchased April 2015 under their warranty service. I included a $5 check for processing and replacement shaver. Conair cashed my check 7/31/15. I called in mid-August since I had not received the replacement and a customer service rep told me replacement was mailed from Arizona on 8/10. A week later, I called again. A different rep told me it was mailed 8/13/15 and I should have it by the week of 8/24. I called again today, 8/25 because I still have not received it and a 3rd rep told me it really hasn't been mailed and he would need to elevate it to "corporate" to find out what is really going on. He said I should have a response in 2-3 days, but could not tell me if/when I'd receive a new shaver. I have been lied to twice, my check was cashed, and I still have no replacement.Desired Settlement: I want a replacement shaver mailed immediately or a refund of my purchase price AND the $5 I sent for the warranty service.

Business

Response:

The replacement unit consumer is requesting ([redacted]) is on back order as of this time. I will send consumer a replacement unit as soon as it comes back in stock.

Business

Response:

The unit was on back order. It shipped 9/28/2015 via [redacted] next day air and was delivered 9/29/2015 at 10:19 AM. The tracking number is [redacted]

Review: On 7/13/14 I called Conair Customer Service at 800 726 6247 to file a claim against a defective Converter/Adapter that I used in Italy malfunctioning and ruining my wife's Hair T3 Micro Tourmaline Flat Iron Model No. 73506.

I was told that I would be contacted, I received a call from Conair and was advised to fill out a Customer Incident Questionnaire and mail the adapter and iron to a address on label.

The items were delivered on 7/23/14 at 9:19pm [redacted] Tracking [redacted].

On 7/30/14 I called Conair to check on the progress spoke to [redacted] she couldn't find the claim so she sent an inquiry to the Corporate dept. She stated that they would contact me within 3 days.

On 8/2/14 spoke to [redacted] still couldn't find the claim he then spoke to a supervisor [redacted] she found it and [redacted] claimed she was sending an inquiry to corporate I should be contacted in 3 days.

On 8/5/14 spoke to [redacted] and [redacted] they were surprised no one contacted me again the sent an inquiry to Corporate.

8/8/14 Spoke to [redacted] again he apologized and stated there was nothing he could do except send another inquiry to Corporate I asked if there was a number form Corporate and he stated that the one I called was the only one, I checked the Revdex.com and found another number [redacted] I called and was told that [redacted] was the one to speak to.

Once I spoke to [redacted] she asked for the name on the letter that I received which was [redacted] she told me was going to call her and have her call me right of way an hour later I called [redacted] back to let her know that I had not received the call she said she was calling [redacted] again.

A few minutes later [redacted] called and said she had sent an inquiry to the right department and should have an answer for me hopefully by the end of the day, I told her that I hoped to get an answer by Monday 8/11/14 otherwise I would file a complaint with the Revdex.com and that is what I am doing now nothing was done.

8/11/14 Received call from [redacted] stating that engineers said the iron was rated 30W and converter is designed for 50w-1875w, it should not be used for this appliance. On the Conair website when I inquired about the converter there is no mention of this as you can see if you use the link.

http://www.conair.com/travel-smart-all-in-one-adapter-combo-unit-p-850-55_90_98.... />
It should have been disclosed even so, that means the hair flat iron was rated lower than the adapter it should not have ruined the appliance it should not have worked at all.

Called [redacted] to find out the progress, she stated they would refund me for the adapter but not the hair flat iron she said she was sending me an email with a explanation from the Engineer.

This was my response:

On the box that the adapter came in ( I still have it) it states under adapter & converter combo, Plug your appliance rated up to 1875W into converter and select the correct foreign outlet plug. Plug it into foreign wall outlet.

The key word there is UP TO 1875W that is why I purchased this converter it didn't say 50W to 1875W, yes looking at the picture if the adapter you sent me it says load: 50 - 1875W, but I went based what was written on the box.

I feel that the warning should have been on the box so I feel that Conair owes me a new T3 Micro.

As far as the light I was talking about I am sending you a picture of the adapter that clearly shows that if green light is on it is 230V, if off 110V.

As you can see on the picture if it is 110V it has the circle with the line through it, if it's 230V it shines so please ask your engineer why would that be stamped on the unit.

8/14 received an email from [redacted] stating that I should have read the instructions so they will not replace my wife's hair flat iron only the adapter.

That is why I am filing this complaint, I feel they owe me a t3 micro hair flat iron.

I purchased this item based on their advertising which stated on the box Plug your appliance rated up to 1875W into converter and select the correct foreign outlet plug, it should have said 50W - 1875W.

Travel Smart® All-In-One Adapter Combo Unit

model: TS253AD



? 2 modes: adapter only or adapter/converter combo

? For use with U.S. appliances (110/120V) overseas; converts foreign electricity (220/240V) to 110/120V

? Easy-to-use all-in-one adapter and converter combo unit fits electrical outlets in most commonly visited countries

? Built-in surge protector keeps your electrical appliances safe from spikes in foreign electricityDesired Settlement: Replacement or reimbursement for T3 Micro Flat Iron

Business

Response:

We acknowledge receipt of your letter of August 15, 2014 addressed to [redacted] of Conair Corporation, East Windsor, NJ. The claim is being handled by [redacted] Claims Administrator of Conair Corporation, Stamford, CT

[redacted] spoke with [redacted] on July 16, 2014 at which time he stated that his wife used her T3 Flat Iron with a Travel Smart Converter while in Italy. She advised him the T3 contains electronic components. Our Instruction Booklet which accompanies the converter/adaptor appliance warns against using any appliance with electronic components. He argued that our converter damaged the T3 flat iron. She then advised him that we would be willing to test both units. Upon receipt of the units they were tested by our Engineering Department. The converter was found to be operating normally and as designed. The T3 unit was found to be inoperable. The T3 flat iron is rated 30 Watts and did not fall within our product rating of 51-1875 Watts. It failed due to its wattage not being within our specifications and had electronics that do not allow it to operate on converted voltage.

It was'further determined by [redacted] by locating the Instruction Booklet for the T3 on the internet - that the T3 is designed for use in the USA and Canada only. The consumer was sent copies of the converter/adapter box, product Instruction Booklet and the Instruction Booklet for the T3 flat iron which confirms our statements. A refund in the amount of $50.00 for the converter/adaptor is being processed and will be sent to [redacted] along with the T3 flat iron that he has requested be returned to him.

Review: I purchased a Conair product from [redacted].com and after several months of use the product became defective, the battery no longer held a charge and the product was unusable.

I contacted Conair and went through the proper process to return the product for a replacement. I paid the shipping to return the product and also enclosed a check for the shipping cost to return the new product to me.

After 2 months of waiting I noticed my check for return shipping had been cashed by Conair but I still hadn't received the new product. I called their customer service, provided my account number, and was told the product was on backorder and would be shipped by the end of that month. The product did not arrive.

Two months later I called again and was told that the backorder would be delayed a further three months. I was also told that no replacement product was available and the company could not issue me a refund.

I have purchased the product, paid for two rounds of shipping, and yet have gone over 6 months without having a working product.Desired Settlement: My desired outcome is a replacement product of the same or newer model, as well as a refund of all shipping charges paid as a result of returning the product to the manufacturer.

If this is not possible, the only acceptable outcome to me is a full refund of the purchase price of the product as well as all shipping charges related to returning the product for exchange.

Business

Response:

A unit was sent to the consumer on November 14, 2015. I have relayed this information by telephone to Mr. [redacted] and have given him my contact information if he has any further questions.

Review: I have made contact with this company once by phone and three times by email. the once by phone,she was very rude did not care. I told her what happened with the unit it got and the back of it melted a little. Very concerning. The emails came three times. the first two said they would get back to me in 48 hours. Both came and gone. No one made contact with me. Each email came with a ticket number. The last ticket number was [redacted]. No one had the curtasey to contact me by email or phone. This unit was only purchased not even a year. I do not have the unit as it had to be thrown away as it melted. This unit is and was so very dangerious. I am just glad I did not get hurt. The Model number was as follows. [redacted]. It was not plugged in, as when it melted.Desired Settlement: I would like this unit to be replaced. Again,this unit should have not done what it has done. I hope I am the only person to contact you about this situation. I do hope it meaning the units will not need to be recalled. If the unit can't be replaced. Then I will have to see whats next with this issue. I do hope this matter can be resolved in some matter.

Business

Response:

An electronic communication has been sent to Mr. [redacted] advising him that we are sorry to hear that he has discarded his hair clipper. It is our protocol to obtain the appliance from the consumer prior to replacing it. We have offered to replace the hair clipper if Mr. [redacted] submits a copy of the purchase reeipt.

Consumer

Response:

I did receive Mail concerning my situation with there product. They said as stated about a recipt I have no recipe as it was six months ago. This problem with this unit will happen again as I do find it hard to believe this problem was just my insodent. They do not want to work with because no recip. I will take this to my next step. I made contact with my laser [redacted] of [redacted]. I am sorry this has had to come to this.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: This is in regards to a Cuisinart EM-200 which had failed. This was the second unit we had, as the first also failed. That unit was returned and replaced by the store where it had been purchased. I spoke to [redacted] in customer service in December, who was very nice, and had me try a few things. After following her instructions, she indicated that the unit was defective, and would send a new one out and I would have it within ten days. She provided me with a service notice # and the address on where to send the old unit.

I followed up on January 13th, to check on the status of the new unit. I was told the item was not in stock, and on backorder, and to continue waiting. I asked how long to wait, and I was told he did not know. I asked to speak to a supervisor, and I spoke to [redacted] I indicated the information provided to me was not sufficient to resolve the issue. I asked if I have to wait one day, or five years? She did not know. I asked if I could be proved a voucher to exchange locally, with a unit in one of their resellers stores. I was told no. I then asked for her supervisor, [redacted] She started to give me his address, but I said I wanted his phone number. She said “He does not have a phone number”. I asked for his email address. I told her this was a lie, that I was certain [redacted] had both an email address and phone number. I told her there is a difference of his “not having” these, and her not being allowed to provide them to me.

Left a message with [redacted], who does have a phone number after all!Desired Settlement: We either want a replacement now or refund. It is very poor to offer to replace a faulty unit with a new one, without being able to tell us when this will occur.

Business

Response:

Please see attached: a new unit was shipped January 14, 2014 and declined via [redacted] on January 16, 2014 at 5:30PM.

Check fields!

Write a review of Conair Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Conair Corporation Rating

Overall satisfaction rating

Description: Manufacturers & Producers

Address: 150 Milford Road, East Windsor, New Jersey, United States, 08520

Phone:

Show more...

Web:

This website was reported to be associated with Conair Corporation.



Add contact information for Conair Corporation

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated