Concept Marketing Groups

CMG has distribution agreements and has printed brochures for both locations.CMG will provide new brochures, per customer agreement by July 15, or provide a refund

CMG has in in contact with the customer- and has resolved the issue.The charge was for a renewal, and a notice was previous sent per the agreement.However, CMG in order to resolve the issue- has now cancelled the service, and has issued/mailed a refund per customer request

I am rejecting this response because: I have had no response with CMG via e-mail or phone

Initial Business Response / [redacted] (1000, 8, 2015/10/02) */ Refund check was issued per request on Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/02) */

CMG will have sales Repcontact customer and resolve issue

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ CMG has sent the refund requested to customer on Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/10/30) */

I am rejecting this response because: I have not received any contact from Concept Marketing Group nor have they provided any servicesI just want a full refund since nothing was provided from CMG

CMG will have customer service contact this customer and resolve the issue

Initial Business Response / [redacted] (1000, 8, 2016/03/08) */ CMG spoke to customer on 3.8.16- and will provide the refund requested The matter is now resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/03/18) */

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Customer acknowledges agreement and payment authorization CMG currently providing all services purchased Agreement is binding upon both parties during initial months Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/15) */ Hello [redacted] , I apologize that I did not respond by 10/as we have had major PC server problems in our office for over a week and have been overwhelmed by themCMG has done nothing to resolve our issue so I want to reopen this and will write a formal responseI also wanted to talk to you and see if I should tell them in my online response that I am going to the MN Department of Commerce and possibly the Federal Trade Commission next if this is not resolvedI definitely intend to do that if I don't get a full refund promptlyThey promised to charge my account only half the annual balance and did notThey charged the whole annual balance and ignored my pleas for about weeksThis is not a company I want to do business withPlease help me continue this complaint to a real resolution from CMG Thanks, Collin Collin [redacted] President HandyPro Professional Handyman Service [redacted] Minneapolis, MN [redacted] office [redacted] @handypro.com Final Business Response / [redacted] (4000, 17, 2015/11/04) */ CMG has communicated with customer regarding this issue previouslyCMG had both a written agreement and a clear voice recording authorizing the charge that was originally processed, and is complying with all other provisions of the agreement, which is binding on both sides- per agreement provisions

The account manager from this account has spoken with Ms ***, a number of times Each conversation elevates to unprofessional language from Ms *** We want to ensure all of our customers are happy and satidfied as well as understand the contract and payment terms when they sign a contractMs [redacted] agreed to a month contract, with the 1st months at $450, and the next months billed monthly at $ We tried to explain to Ms [redacted] when she called about the agreement she had with us We are not offering a refund, please refer to #on the contract: “This agreement will renew automatically, with email notification and monthly reoccurring payments, unless cancelled/revoked in writing by either party days prior to its conclusion, or with day notice thereafter.” We cancelled her contract with the verbal request she made immediately rather than enforcing the day rule If there is anything else we can do to assist Ms [redacted] we would I have attached a copy of the completed project we mailed on her behalf

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Brochure printing has been done- and distribution will begin prior to Thanksgiving CMG will fulfill all its responsibilities of the agreements Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/02) */

We followed up with our customer, and are in the process of publishing the promotion We have in good faith handled this issue, and believe the issue has been handled

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ full refund requested issued by CMG on Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ CMG has printed and delivered the brochures in question- and [redacted] ad was present in all CMG has honored all aspects of the agreement in question Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a contract in writing from them that the brochures would be delivered to the [redacted] restaurant and given out to each customerI have been to that restaurant several times throughout the past year and never received any brochuresI have talk to different managers at the [redacted] and they have never seen these brochures and never heard of themThe most recent manager I talk to said the owner would never distribute advertising at his restaurantConcept Marketing group has been aware of this since last December and have done nothing to but give me excusesI want my $refundedI have also filed a complaint with the MN Attorney General Final Business Response / [redacted] (1000, 11, 2015/11/17) */ CMG is meeting with the [redacted] owner this week (he has been out of town) to resolve brochure information updates and any distribution issues CMG expects new, updated brochures to begin distribution by Dec1st Final Consumer Response / [redacted] (3000, 13, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) CMG knew about this issue back in December of and has not returned my calls for much of the year.I paid for advertising for the period of Oct- OctI did not receive what I paid forI want my money backI don't have the time to check on them to see if there doing there job I paid them forThis company is the worst for responding to issues.It's now Nov and I have filed complaints with Revdex.com and the Attorney General of MN and their finally going respondI find this unacceptableI no longer want to use their servicesI'm using another method of advertisingAll I want is my money back

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ CMG has a signed agreement with Tobies to provide the brochures for distribution CMG has already been in contact with the customer to resolve concerns in question Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent email on 19th to Bonnie saying I was not comfortable with the transaction from the 18th after to speaking with Greg20th Greg called I explained that I wanted to be refunded the and was not interested in doing marketing with CMGSent emails on the 25th, 28thMy bank is aware of transaction and there is a case number for thisI did not put ad or give them information to put ad in marketing material.They are not responding to emails and have not voided or refunded my transaction

We work with any client to provide a satisfactory experience ***s [redacted] has been a customer with us for years The first year at the yearly price the second at the renewal amount of $ The contract that was signed states: “This agreement will renew automatically, with email notification and monthly reoccurring payments, unless cancelled/revoked in writing by either party days prior to its conclusion, or with day notice thereafter.” We have discontinued the monthly billing for ***s This communication thru the Revdex.com was our only communication into this concern

CMG has been in touch with this customer; issued a partial refund and resolved the matter

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ requested refund has been issued on 9/10/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) After many unreturned calls and unanswered voicemails I heard back from the companyThey said they had already sent a check out and this was on Friday 9/11/Today is Thursday 9/17/and I have not received a check Also in their email there was no statement regarding the complaints, apologizing for misleading us, breaking the contract, or essentially taking our moneyI assume because a refund is supposedly being issued that they are aware that they are in the wrong but I am concenerned for other companiesEmail below "Good Afternoon, [redacted] Thanks for your email.My apologies if I missed your callYou might want to communicate with Ms Carvn as a refund check has been mailed to her officeObviously this completes all matters between us Thanks for your past business Rae" Final Consumer Response / [redacted] (2000, 10, 2015/09/29) */

I am rejecting this response because:We signed a contract with them in February 4th and have never heard from them sincePlease se attached contractNo one ever contacted us for approving a proof and we contacted [redacted] 's and they said they don't do business with them and never have