Condron Homes

*** On your first visit the trouble code that was stored in your cars computer directed us to replace your sensor with instruction from Toyota North America (We have these instructions in writing from Toyota NA)The cost for that service was $plus taxAt that time a safety inspection was performed and it was recommended that the front brake pads be replaced as they were measured at 3mm in addition the front calipers were ceased and not sliding correctly on their pinsNo pressure was placed on [redacted] to spend $for this repairShe could have called someone for a second opinion or called a family member for their opinion or came back at another time for the repairThe check engine light came on a second time and when the car was returned to the dealer the recommendation from Toyota NA through a service bulletin states that if the car returns for this condition there is an improved wiring harness availableToyota NA warranty for this item is years or 36k milesMrsLuongo's Toyota Avalon is 4-years out of warranty and she does not currently have an extended warranty that she could have purchased to cover her after the factory warranty was overNo bill was "inflated" and I welcome you to compare our prices with other Certified Toyota dealersYou will see our prices are more than competitive.The repair for the wiring harness was $with tax$was refunded to you for the first repair that ultimately did not stop your check engine light from coming on even though this is the course of action that was recommended to us by Toyota NAThe car was not made with a defective wiring harnessThe wiring harness lasted for almost years without needing a repairWiring harness go through constant vibration, flexing, exposure to heat and cold, water, ice and road salt can take a toll on the wiring harnessNothing underhanded was done at DCH Freehold ToyotaWe follow the warranty procedure that is giving to us by Toyota NAIf you are not happy with the warranty process that is set forth by the manufacturer, I suggest you speak to someone at the Toyota North America office [redacted] name along with her husband is on all of her service recordsThe dealer has no knowledge that someone is deceased unless we are made aware by the clientWe are sorry to here her husband is deceased and will remove his name from the service records if that is what [redacted] wishesThe dealer will provide a name and phone number for a contact at the NY Region if you would like to discuss your displeasure with the manufactures warranty

Thank you for your commentsI have spoken to our service manager and we will be happy to inspect the car again for you with zero diagnostic charge to youWe are not willing to give you a new motor as you requestedI have been told your car is still operating and the technician suspects it may be burning oil at a fast rateIf you like we can have you meet with the tech to discussI was also told they already checked for leaks and found nothingPlease let me know when you would like to schedule an appointment and I will make sure to get you in asapThanks, Anthony

Revdex.com,I have attached emails including the communications I have had with the complainant about the issue that serves as my response Thank you, [redacted]

Thank you for your emailIf there was an issue after you took your car for the final repair and brought it back to us we would have liked to see if there was something wrong and correct itI'm not sure why you brought it to another shop after taking it home from Freehold ToyotaWe just had a customer driving a car that had very high miles and her brake cable snappedIt does happen on older high miles carsI'm not sure why you don't think it could happen but we did not break itYour repairs were needed and justified and you paid for themWe are not offering a reimbursement for the services you receivedI'm sorry you feel you were treated poorly

Complaint: [redacted] I am rejecting this response because: What a pack of liars we have here? Can you put Ludwick, his boss (who said the part price changed in the last hr) and Tom (the technician) in your office and I will stop by, can all of them say they haven't lied to me that they never touched this part? Just to escape from their responsibility, all of them conveniently lied to meAnd when I brought up the new bolts and nuts part, you are changing your stand.Coming to your claim "The noise the customer is complaining about is from the exhaust resonator, an interior portion of the exhaust that is not accessibleWe could not damage this even intentionally since there is no access to inside the pipe.", does it even make sense to you? Let me give you an exampleYou dropped a camera and outside body is perfectly fine but internal mirror is brokenCan you say "I never had access to the mirror so I could not damage it even intentionally"? The technician could have mis-handled the pipe and the internal part could have brokenYou haven't answered to my question about the part (Tensioner Belt Assy) you guys said is brokenWhat is the guarantee that you didn't break it and charging me for your mistake? I said yes to fix it without even thinking you guys can fabricate things like thisI trusted you for my service needs and yOu did everything to break that trust.This proves that all your advertisements about the Toyota-trained technicians, complete peace of mind to the customer is complete trash talkYou are just another shady business out there Regards, [redacted] ***

[redacted] Thanks you for your emailI just spoke to our service manager Bob H [redacted] who provided me with your service recordsYou have no history of ever complaining about this part of your car being faulty and we never attempted to repair it until you brought it in on October 11th You have had the car since 3/04/and brought it in for service five times 06/07/14-5k oil service, 09/05/14-10k service, 12/16/2014-15k oil service, 04/04/15-20k oil service, 10/24/oil serviceNever once in the two and a half years since you purchased this car have you brought it in and complained that your power locks on your passenger side do not workWhen our technician inspected your car they found the door seal had been opened and the actuator was disconnectedThe original estimate that you signed was $I would be happy to help and reduce the bill to $I'm aware that you verbally abused my employees and used swear words in front of other customersI'm not happy about that and I wish you would please treat everyone with respect and do not "name call"We are very easy to deal with and are happy to help our customers resolve issuesWe treat our customers with respect and we expect the same from our customersThank you, Anthony C [redacted] General ManagerDCH Freehold Toyota

Complaint: [redacted] I am rejecting this response because:1- After the treatment I have got from the DCH dealer, I couldn't go back and go through another bad experience for misleading, you guys could have charged me a fortune if for some reasons get back to you again, I don't want even drive by your location.2- I provide a bill or receipt from a different mechanic shop where I went to for finishing up your job, and he is able & willing to give a full report if it is needed.3- Where is the old shifting cable you had replaced, nobody give me nothing or show it to me ?4- I paid you the cost, but I never agreed to what is on the bill, I never signed anything to grant your work at all, I only had to pay you and take my car Regards, [redacted] ?

[redacted] ? ? ? ? ? ? ? ? ? ? ? ? Thank you for your emailI'm trying to locate your deal information so I can speak with our motor vehicle clerkI don't see anything under your last nameIs it in a different name? Did you purchase it from the DCH Freehold Toyota location in Freehold NJ? We do not have a Dawn working in our MV departmentWe have other locations in North Brunswick, Wappingers Falls and MamaroneckPlease let me knowIf its my location I will get to the bottom of this asap but I think you have the wrong location

Complaint: [redacted] I am rejecting this response because:We just spoke with the bank moments ago and they do not have an account for [redacted] They claim they have never received any paper work or contract from Toyota regarding ***'s purchaseShe spoke directly with the division that deals with auto loans and the person from the bank searched for her account times over and could not not find any information Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I appreciate your help with this matter, I am willing to bring the vehicle in to you and get a loaner vehicle while you inspect the carHowever I have never see road debris like this on any vehicle ever before, I have had many different cars over the past years, they never chipped like this, also road debris would not be on the trunk of the car, I could understand if it was tiny chips on the hood, winshield, or even the roof of the car, but it is large chunks of paint chipping and it is also on the trunkAlso if it was road debris why is there no chips at all on my winshield or any glass on the car at all Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am only rejecting the response because you haven't told me if you are going to take care of the problem or notI do not expect you guys to paint the whole car, the paint is chipping on the trunk, roof , and parts of the hoodThe service manager there took pictures of the car and the parts that are chipping Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: First, Toyota NA did not inspect my car The local dealership inspected my car using their dealership mechanics As proof, pictures were shown to them as to the navigation failing It even failed when I brought the car in and they saw it with their own eyes Freehold Toyota's tech told his service manager to replace the navigation unit I did not Since the new unit was replaced, it is worse Now it not only loses contacts as before, but it reboots itselfThe car was purchased at another dealership but both dealerships are owned by DCH--one in Freehold and one in New Brunswick Even though I did not get the car in Freehold, any Toyota dealership can service their Toyotas that are under warranty Apple did do diagnostics on my phone several times and there is nothing wrong with my phone The problem is intermittent which means occurring at irregular intervals not continuous or steadyI even spoke to Entunes which runs the software for the navigation system and they know of such problems and the representative told me that it is the 'head' and it should be replaced and it is not the phone Let Toyota or Revdex.com call Entunes and verify the problem Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was informed by DCH that my payments would decrease so I'm confused if I'm paying more for the extended warranty why wouldn't my payments decrease AS far as name calling it is a fact that I contacted DCH Toyota Oct and I was told to fax them the letter of intent to cancel I have the confirmation of that faxed latter and spoke to JP on that date as well which is what he told me to do I have purchased several vehicles from DCH and never had a bad experience which is why I went back to themThis experience has been poorly managed by DCH, it's sale person who never returned calls after the sale of the car and Mr P who did tell me inOct he would take care of it I'm sorry to say that in my opinion the definition of someone of misrepresenting what they intend to do is in fact someone who is not telling the truth hence lying I'm am not in the habit insulting anyone especially a customer Or a business which I'm sure has many trustworthy people working for them Unfortunately, I can not include the two employees I have been dealing with ACtually , up until March I never had anything but decent regard of Pete except for his lack of return calls I would like to understand why it should take a complaint to do the right thing and please help me to understand why the payments do not retro back to Oct when this was no fault of mine I would appreciate this matter to be resolved Thank you [redacted]

Complaint: [redacted] The business response is being rejected because:I am rejecting this response because again, [redacted] is repeating things that I already have heardI filed the complaint because I am not satisfied with their previous responses, which is still the caseThey have still refused to acknowledge a number of thingsFor their magnesium chloride argument to be valid, the garage floor not the driveway or the sidewalk would be falling apartI have also swept an entire pile of concrete off the driveway that has deteriorated (picture attached) and if this was a factor, then the entire city of Spokane would constantly be having this same issue with the top layer of their concrete flaking off and needing replacementThe binder that was given to my wife during the walk through does contain a piece of paper that says not to use de-icerIt also contains a piece of paper that says it is safe to use if used correctlySo the information we were given contradicts itself, which is why we deemed it was safe to use a product that is safe on concreteThe FAQ for the product says that as long as the concrete is more than a year old, the product is safe to use per its specificationsI used the product to its specifications, and the concrete was over a year old at the time of useAs a further measure, I took more time out of my day to call the company of the product and talked to them and they said that their product would not cause the damage we are seeing and it is a defect of the concreteThe temperature they claimed they poured it during was not the actual temperature that day in my zip code according to recordTwo concrete professionals, that are independent of [redacted] ’s payroll assessed our damage and determined that the concrete was defective and poured in too low of temperatures which resulted in the damage we are seeingThey said that sometimes, after years of application, de-ice products can cause little craters in concrete but would not cause the damage we are seeing with the concrete decomposing before our eyesI used this product once in December, did not use it again per their request, and the concrete is still deteriorating and breaks with the touch of a fingertipThe top layer of concrete is gone for most of my driveway now and the rocky layer underneath is now exposed and an eye sore.I trust the opinion of the two independent representatives as they were both the same opinionI have also had real estate professionals that are very familiar with homes in and around Spokane and they said that they have lived here for decades, and always used de-ice products as well as their clients and they have never seen the concrete damage that we haveSo if it was the de-ice product – why is this not a widespread issue in Spokane? Because it wasn’t the de-ice product, it was the concreteI will not be accepting any responses less than my driveway and sidewalk being completely ripped out and replaced with an appropriate mix of concrete, during appropriate temperatures, and the work being completed on the weekend as I cannot continue to take time away from my job for this issue since I have already had to do so for multiple independent assessments, emails, and phone callsOr being compensated the amount of the estimate I received to hire an independent professional of my choice to do so Sincerely, Mark W***

To whom it may concern, please attach the following to complaint [redacted] as the home owners response. please let me... know if there is anything I need to do. There was a pre-written response that said “I am rejecting the response because:” then I wrote the following 1. The builder offering to rip out the driveway only, and not the sidewalk and leave me with the cost of replacement is not an acceptable solution because the issue is as a result of their poor workmanship and refusal to abide by their warranty. 2. I had an independent concrete contractor come assess the damage because I tried to call [redacted] 's concrete person directly multiple times with no response and they did not come to the house at a time that I was notified so I could be present to ask questions. I showed the independent contractor the Truck Ticket and although it shows sealant he said there is no evidence on the concrete itself that it was sealed. 3. I used weatherunderground and put in my zip code of 99022 on October 19, 2016 and the average temperature for the day was 45 degrees, not 57 that [redacted] claims. I pointed this out to them in a previous correspondence for which they did not acknowledge that point. The independent contractor said at that temperature it is likely that the concrete froze before it completely set, which was evidenced by the state of my driveway. 4. The magnesium chloride the city uses is not a valid consideration because we do not park on the sidewalk leading to the front door or the driveway, so the chemicals drip off our cars onto the garage floor - which is not falling apart. 5. I used a product that is deemed safe on concrete, on ALL the concrete on my property including the public sidewalk that runs around the corner of my lot. Only the concrete that was poured by [redacted] on Octoer 19, 2016 is having this issue, not all the concrete so that doesn't seem to be a valid excuse for their poor workmanship. 2 of the 3 concrete assessments resulted in the same finding – that the concrete is defective. The 1 that didn’t result in this was the concrete person for [redacted] . Clearly this is a lack of them wanting to take accountability and spend the money to fix an issue that they created. Mark Waski [redacted] @comcast.net

Thank you for bringing this to my attentionI will find speak to our service manager and find out why the noise was not checked outWhen a deal is made with our sales team for complementary oil service the sales team provides our customer with a "we owe" formSince giving out free service is not something we typically do, we tell the customer to bring that form into service so it can be verifiedI will have my service manager contact you after I speak with him so he can make it up to you and try to restore your faith in our service teamYou can also contact me at [redacted] for any future concerns.Thank you,Anthony C [redacted] General ManagerDCH Freehold Toyota

Work performed on this customers vehicle was to repair an oil consumption issue which involves rebuilding the lower half of the engine replacing the piston rings, pistons, rod bearings and some other componentsIt was also recommended and approved to rebuild the upper half of the engine, this involves removing the intake and exhaust valves, cleaning all valve surfaces and replacing valve sealsTo complete this work we do have to disconnect the exhaust pipe, this explains the new boltsThe exhaust pipe and other exhaust components are not removed from the vehicle, just nuts and bolts are removedThe noise the customer is complaining about is from the exhaust resonator, an interior portion of the exhaust that is not accessibleWe could not damage this even intentionally since there is no access to inside the pipe The initial price the customer was quoted was accurate at the time, however there was a price change that was extended to the customerI am not aware of the new pricing existing for the length of time the customer is referencingWe realize the customer has spent a substantial amount of money with us and our offer to the customer is we will replace the part with no labor charges. Thank you, Anthony C [redacted] General ManagerDCH Freehold Toyota [redacted] or George T [redacted] Service Director [redacted] ***

I don't really understand why *** cannot fix for you but I think we need to begin by having a master technician look at the carI can have you deal with our service manager George exclusivelyWhen can you come down for our team to examine your car?

Complaint: ***
I am rejecting this response because:
What a pack of liars we have here? Can you put Ludwick, his boss (who said the part price changed in the last hr) and Tom (the technician) in your office and I will stop by, can all of them say they haven't lied to me that they never touched this part? Just to escape from their responsibility, all of them conveniently lied to meAnd when I brought up the new bolts and nuts part, you are changing your stand.Coming to your claim "The noise the customer is complaining about is from the exhaust resonator, an interior portion of the exhaust that is not accessibleWe could not damage this even intentionally since there is no access to inside the pipe.", does it even make sense to you? Let me give you an exampleYou dropped a camera and outside body is perfectly fine but internal mirror is brokenCan you say "I never had access to the mirror so I could not damage it even intentionally"? The technician could have mis-handled the pipe and the internal part could have broken. You haven't answered to my question about the part (Tensioner Belt Assy) you guys said is brokenWhat is the guarantee that you didn't break it and charging me for your mistake? I said yes to fix it without even thinking you guys can fabricate things like thisI trusted you for my service needs and yOu did everything to break that trust.This proves that all your advertisements about the Toyota-trained technicians, complete peace of mind to the customer is complete trash talkYou are just another shady business out there
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was informed by DCH that my payments would decrease so I'm confused if I'm paying more for the extended warranty why wouldn't my payments decrease AS far as name calling it is a fact that I contacted DCH Toyota Oct and I was told to fax them the letter of intent to cancel I have the confirmation of that faxed latter and spoke to JP on that date as well which is what he told me to do I have purchased several vehicles from DCH and never had a bad experience which is why I went back to themThis experience has been poorly managed by DCH, it's sale person who never returned calls after the sale of the car and Mr P who did tell me inOct he would take care of it I'm sorry to say that in my opinion the definition of someone of misrepresenting what they intend to do is in fact someone who is not telling the truth hence lying I'm am not in the habit insulting anyone especially a customer Or a business which I'm sure has many trustworthy people working for them Unfortunately, I can not include the two employees I have been dealing with ACtually , up until March I never had anything but decent regard of Pete except for his lack of return calls I would like to understand why it should take a complaint to do the right thing and please help me to understand why the payments do not retro back to Oct when this was no fault of mine I would appreciate this matter to be resolved
Thank you
*** ***