Condron Homes

Thanks for your emailI can tell you that repainting your entire car is not going to happen but I will be happy to speak to the manufacturer on your behalfI have not heard of this issue before so I will speak to my service Manager to get all the facts before I call Toyota North AmericaWhat park
of the car has the "chips"? ThanksAnthony C***General ManagerDCH Freehold Toyota ***

Complaint: ***
I am rejecting this response because: I am only rejecting the response because you haven't told me if you are going to take care of the problem or notI do not expect you guys to paint the whole car, the paint is chipping on the trunk, roof , and parts of the hoodThe service manager there took pictures of the car and the parts that are chipping
Regards,
*** ***

Thank you for your commentsI have spoken to our service manager and we will be happy to inspect the car again for you with zero diagnostic charge to youWe are not willing to give you a new motor as you requestedI have been told your car is still operating and the technician suspects it may be
burning oil at a fast rateIf you like we can have you meet with the tech to discussI was also told they already checked for leaks and found nothingPlease let me know when you would like to schedule an appointment and I will make sure to get you in asap.? Thanks,? Anthony

Work performed on this customers vehicle was to repair an oil consumption issue which involves rebuilding the lower half of the engine replacing the piston rings, pistons, rod bearings and some other componentsIt was also recommended and approved to rebuild the upper half of the engine, this
involves removing the intake and exhaust valves, cleaning all valve surfaces and replacing valve sealsTo complete this work we do have to disconnect the exhaust pipe, this explains the new boltsThe exhaust pipe and other exhaust components are not removed from the vehicle, just nuts and bolts are removedThe noise the customer is complaining about is from the exhaust resonator, an interior portion of the exhaust that is not accessibleWe could not damage this even intentionally since there is no access to inside the pipe The initial price the customer was quoted was accurate at the time, however there was a price change that was extended to the customerI am not aware of the new pricing existing for the length of time the customer is referencingWe realize the customer has spent a substantial amount of money with us and our offer to the customer is we will replace the part with no labor charges.? ? Thank you,? Anthony C***General ManagerDCH Freehold Toyota*** ***? or? ? George T***Service Director*** *** ***

Thank you for bringing this to my attentionI will find speak to our service manager and find out why the noise was not checked outWhen a deal is made with our sales team for complementary oil service the sales team provides our customer with a "we owe" formSince giving out free service is not
something we typically do, we tell the customer to bring that form into service so it can be verifiedI will have my service manager contact you after I speak with him so he can make it up to you and try to restore your faith in our service teamYou can also contact me at *** for any future concerns.Thank you,Anthony C***General ManagerDCH Freehold Toyota

Thank you for your responseAs I already said Toyota North America makes the call on what can be done to assist your concernsToyota replaced your item as a one time good will and they will not replace it againThe dealer can only do what Toyota North America allows under the warrantyAny further issues must be taken up with Toyota North AmericaIf they say they will replace it then we will do what they allowIt has been brought to them and denied for a second replacementFreehold Toyota has done all we can working with Toyota North America and found no fault in your radio unit

***? ? ? ? ? ? ? ? On your first visit the trouble code that was stored in your cars computer directed us to replace your sensor with instruction from Toyota North America (We have these instructions in writing from Toyota NA)The cost for that service was
$plus taxAt that time a safety? inspection was performed and it was recommended that the front brake pads? be replaced as they were measured at 3mm? in addition? the front calipers were ceased and not sliding correctly on their pinsNo pressure was placed on *** *** to spend $for this repairShe could have called someone for a second opinion or called a family member for their opinion or came back at another time for the repairThe check engine light came on a second time and when the car was returned to the dealer the recommendation from Toyota NA through a service bulletin states that if the car returns for this condition there is an improved wiring harness availableToyota NA warranty for this item is years or 36k milesMrsLuongo's Toyota Avalon is 4-years out of warranty and she does not currently have an extended warranty that she could have purchased to cover her after the factory warranty? was overNo bill was "inflated" and I welcome you to compare our prices with other Certified Toyota dealersYou will see our prices are more than competitive.The repair for the wiring harness was $with tax$was refunded to you for the first repair that ultimately did not stop your check engine light from coming on even though this is the course of action that was recommended to us by Toyota NAThe car was not made with a defective wiring harnessThe wiring harness lasted for almost years without needing a repairWiring harness go through constant vibration, flexing, exposure to heat and cold, water, ice and road salt can take a toll on the wiring harnessNothing underhanded was done at DCH Freehold ToyotaWe follow the warranty procedure that is giving to us by Toyota NAIf you are not happy with the warranty process that is? set forth by the? manufacturer, I suggest you speak to someone at the Toyota North America office*** *** name along with her husband is on all of her service recordsThe dealer has no knowledge that someone is deceased unless we are made aware by the clientWe are sorry to here her husband is deceased and will remove his name from the service records if that is what *** *** wishes.? The dealer will provide a name and phone number for a contact at the NY Region if you would like to discuss your displeasure with the manufactures warranty? ? ? ? ? ? ?

[redacted]                       Thanks you for your email. I just spoke to our service manager Bob H[redacted] who provided me with your service records. You have no history of ever...

complaining about this part of your car being faulty and we never attempted to repair it until you brought it in on October 11th 2016. You have had the car since 3/04/14 and brought it in for service five times 06/07/14-5k oil service, 09/05/14-10k service, 12/16/2014-15k oil service, 04/04/15-20k oil service, 10/24/15 oil service. Never once in the two and a half years since you purchased this car have you brought it in and complained that your power locks on your passenger side do not work. When our technician inspected your car they found the door seal had been opened and the actuator was disconnected. The original estimate that you signed was $169. I would be happy to help and reduce the bill to $100.00. I'm aware that you verbally abused my employees and used swear words in front of other customers. I'm not happy about that and I wish you would please treat everyone with respect and do not "name call". We are very easy to deal with and are happy to help our customers resolve issues. We treat our customers with respect and we expect the same from our customers. Thank you, Anthony C[redacted]General ManagerDCH Freehold Toyota

Thank you for your response. As I already said Toyota North America makes the call on what can be done to assist your concerns. Toyota replaced your item as a one time good will and they will not replace it again. The dealer can only do what Toyota North America allows under the warranty. Any further issues must be taken up with Toyota North America. If they say they will replace it then we will do what they allow. It has been brought to them and denied for a second replacement. Freehold Toyota has done all we can working with Toyota North America and found no fault in your radio unit.

Complaint: [redacted]
I am rejecting this response because: First, Toyota NA did not inspect my car.  The local dealership inspected my car using their dealership mechanics.  As proof, pictures were shown to them as to the navigation failing.  It even failed when I brought the car in and they saw it with their own eyes.  Freehold Toyota's tech told his service manager to replace the navigation unit.  I did not.  Since the new unit was replaced, it is worse.  Now it not only loses contacts as before, but it reboots itself. The car was purchased at another dealership but both dealerships are owned by DCH--one in Freehold and one in New Brunswick.  Even though I did not get the car in Freehold, any Toyota dealership can service their Toyotas that are under warranty.  Apple did do diagnostics on my phone several times and there is nothing wrong with my phone.  The problem is intermittent which means occurring at irregular intervals not continuous or steady. I even spoke to Entunes which runs the software for the navigation system and they know of such problems and the representative told me that it is the 'head' and it should be replaced and it is not the phone.  Let Toyota or Revdex.com call Entunes and verify the problem.
Regards,
[redacted]

Revdex.com,I have attached 2 emails including the communications I have had with the complainant about the issue that serves as my response.   Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:
    I appreciate your help with this matter, I am willing to bring the vehicle in to you and get a loaner vehicle while you inspect the car. However I have never see road debris like this on any vehicle ever before, I have had many different cars over the past 40 years, they never chipped like this, also road debris would not be on the trunk of the car, I could understand if it was tiny chips on the hood, winshield, or even the roof of the car, but it is large chunks of paint chipping and it is also on the trunk. Also if it was road debris why is there no chips at all on my winshield or any glass on the car at all.
Regards,[redacted]

Thanks for your email. I can tell you that repainting your entire car is not going to happen but I will be happy to speak to the manufacturer on your behalf. I have not heard of this issue before so I will speak to my service Manager to get all the facts before I call Toyota North America. What park...

of the car has the "chips"? ThanksAnthony C[redacted]General ManagerDCH Freehold Toyota [redacted]

[redacted]        On your first visit the trouble code that was stored in your cars computer directed us to replace your 02 sensor with instruction from Toyota North America (We have these instructions in writing from Toyota NA). The cost for that service was...

$567.00 plus tax. At that time a safety inspection was performed and it was recommended that the front brake pads be replaced as they were measured at 3mm in addition the front calipers were ceased and not sliding correctly on their pins. No pressure was placed on [redacted] to spend $417 for this repair. She could have called someone for a second opinion or called a family member for their opinion or came back at another time for the repair. The check engine light came on a second time and when the car was returned to the dealer the recommendation from Toyota NA through a service bulletin states that if the car returns for this condition there is an improved wiring harness available. Toyota NA warranty for this item is 3 years or 36k miles. Mrs. Luongo's 2008 Toyota Avalon is 4-5 years out of warranty and she does not currently have an extended warranty that she could have purchased to cover her after the factory warranty was over. No bill was "inflated" and I welcome you to compare our prices with other Certified Toyota dealers. You will see our prices are more than competitive.The repair for the wiring harness was $2150.67 with tax. $577 was refunded to you for the first repair that ultimately did not stop your check engine light from coming on even though this is the course of action that was recommended to us by Toyota NA. The car was not made with a defective wiring harness. The wiring harness lasted for almost 8 years without needing a repair. Wiring harness go through constant vibration, flexing, exposure to heat and cold, water, ice and road salt can take a toll on the wiring harness. Nothing underhanded was done at DCH Freehold Toyota. We follow the warranty procedure that is giving to us by Toyota NA. If you are not happy with the warranty process that is set forth by the manufacturer, I suggest you speak to someone at the Toyota North America office. [redacted] name along with her husband is on all of her service records. The dealer has no knowledge that someone is deceased unless we are made aware by the client. We are sorry to here her husband is deceased and will remove his name from the service records if that is what [redacted] wishes. The dealer will provide a name and phone number for a contact at the NY Region if you would like to discuss your displeasure with the manufactures warranty.

Complaint: [redacted]
I am rejecting this response because: I was informed by DCH that my payments would decrease so I'm confused if I'm paying more for the extended warranty why wouldn't my payments decrease.  AS far as name calling it is a fact that I contacted DCH Toyota Oct 17 and I was told to fax them the letter of intent to cancel.  I have the confirmation of that faxed latter and spoke to JP on that date as well which is what he told me to do.   I have purchased several vehicles from DCH and never had a bad experience which is why I went back to them. This experience has been poorly managed by DCH, it's sale person who never returned calls after the sale of the car and Mr P who did tell me inOct he would take care of it.  I'm sorry to say that in my opinion the definition of someone of misrepresenting what they intend to do is in fact someone who is not telling the truth hence lying.  I'm am not in the habit insulting anyone especially a customer Or a business which I'm sure has many trustworthy people working for them.  Unfortunately, I can not include the two employees I have been dealing with.  ACtually , up until March 24 I never had anything but decent regard of Pete except for his lack of return calls.  I would like to understand why it should take a complaint to do the right thing and please help me to understand why the payments do not retro back to Oct when this was no fault of mine.  I would appreciate this matter to be resolved
Thank you 
[redacted]

Thank you for your comments. I have spoken to our service manager and we will be happy to inspect the car again for you with zero diagnostic charge to you. We are not willing to give you a new motor as you requested. I have been told your car is still operating and the technician suspects it may be...

burning oil at a fast rate. If you like we can have you meet with the tech to discuss. I was also told they already checked for leaks and found nothing. Please let me know when you would like to schedule an appointment and I will make sure to get you in asap. Thanks, Anthony

Thank you for your email. If there was an issue after you took your car for the final repair and brought it back to us we would have liked to see if there was something wrong and correct it. I'm not sure why you brought it to another shop after taking it home from Freehold Toyota. We just had a...

customer driving a car that had very high miles and her brake cable snapped. It does happen on older high miles cars. I'm not sure why you don't think it could happen but we did not break it. Your repairs were needed and justified and you paid for them. We are not offering a reimbursement for the services you received. I'm sorry you feel you were treated poorly.

Toyota North America has inspected your car multiple times and found no fault. Your radio head unit was replaced because you insisted on Toyota replacing it even after they told you that there was nothing wrong with the unit (This was a one time good will gesture from Toyota...

North America). Toyota North America made the choice to decline your second request not the dealership. DCH Freehold Toyota does not control the manufacturer and cannot make them replace it for you. I suggest you return to where you purchased this car and speak to their service department. This car was not sold by DCH Freehold Toyota. We replaced the unit with a brand new one from Toyota and have the documents to prove that and the serial number was provided to you. Every other phone that was tested on your car worked. You should have your phone replaced and then try it with your car. Just because Apple told you they ran diagnostics on you phone it does not mean your phone is not the problem. Other iPhones worked fine on your car. There is nothing else DCH Freehold Toyota can do as we have involved Toyota North America and had your car inspected by them and they are the final word.

Complaint: [redacted]
I am rejecting this response because:We just spoke with the bank moments ago and they do not have an account for [redacted]. They claim they have never received any paper work or contract from Toyota regarding [redacted]'s purchase. She spoke directly with the division that deals with auto loans and the person from the bank searched for her account 3 times over and could not not find any information. 
Regards,
[redacted]

To whom it may concern, please attach the following to complaint [redacted] as the home owners response. please let me...

know if there is anything I need to do. There was a pre-written response that said “I am rejecting the response because:” then I wrote the following 1. The builder offering to rip out the driveway only, and not the sidewalk and leave me with the cost of replacement is not an acceptable solution because the issue is as a result of their poor workmanship and refusal to abide by their warranty. 2. I had an independent concrete contractor come assess the damage because I tried to call [redacted]'s concrete person directly multiple times with no response and they did not come to the house at a time that I was notified so I could be present to ask questions. I showed the independent contractor the Truck Ticket and although it shows sealant he said there is no evidence on the concrete itself that it was sealed. 3. I used weatherunderground and put in my zip code of 99022 on October 19, 2016 and the average temperature for the day was 45 degrees, not 57 that [redacted] claims. I pointed this out to them in a previous correspondence for which they did not acknowledge that point. The independent contractor said at that temperature it is likely that the concrete froze before it completely set, which was evidenced by the state of my driveway. 4. The magnesium chloride the city uses is not a valid consideration because we do not park on the sidewalk leading to the front door or the driveway, so the chemicals drip off our cars onto the garage floor - which is not falling apart. 5. I used a product that is deemed safe on concrete, on ALL the concrete on my property including the public sidewalk that runs around the corner of my lot. Only the concrete that was poured by [redacted] on Octoer 19, 2016 is having this issue, not all the concrete so that doesn't seem to be a valid excuse for their poor workmanship. 2 of the 3 concrete assessments resulted in the same finding – that the concrete is defective. The 1 that didn’t result in this was the concrete person for [redacted]. Clearly this is a lack of them wanting to take accountability and spend the money to fix an issue that they created.  Mark Waski [redacted]@comcast.net