CONSEG

Revdex.com:I am both relieved that I no longer have to be subjected to the ineptitude of the Saks Fifth Avenue store sales associates that I've had the misfortune of dealing with so far, and that I've managed to reach someone with common sense at Saks via the Revdex.com. However, I am a little disappointed that the person at Saks did not think it necessary to, at the very least, make the token gesture of reimbursing me for shipping to attempt to cover the immense frustration and unnecessarily time consuming ordeal I've been through to try to rectify the situation with Saks directly. Perhaps my strongly worded initial complaint was not strong enough.For the purpose of maintaining a fulsome record of the entire saga, I would like to mention the steps I took after I submitted my complaint through the Revdex.com:Sat Jul [redacted] 12:40pm: Called and asked to be put through to the women’s eveningwear manager. Went straight to voicemail so I left a message to call me back, but I at least got the extension number from the recording.Mon Jul [redacted] 11:15am: Tried to call the women’s eveningwear manager, again, but no answer.Mon Jul [redacted] 11:29am: After googling "how long does Saks keep CCTV", I found an article that listed the "asset protection team" as being in charge of CCTV. Called the operator to be transferred to the asset protection team and got through to someone who took down the details of my situation and promised to call back within the next few hours, but definitely by 1pm.Mon Jul [redacted] 2:19pm: Called the asset protection team to follow-up on the earlier call as I had not heard from the lady I spoke to. Was told that the lady I spoke to was looking into it with an investigator and would call me back.Mon Jul [redacted] 2:30pm: Received a call from the lady to let me know that there was NO CCTV FOOTAGE FOR THAT TRANSACTION so she would have to put me through to client services to deal with the situation. Transferred to client services who said the situation would have to be dealt with by the manager of the specific department so she would send her an email to call me back.<As an aside, I would like to add that the irony of it all, is that the article which featured the "asset protection team" was written in 2013 about upgrading Saks’ CCTV network to IP cameras with “pan-tilt-zoom cameras in areas where [we] may need to zoom in, like a register” which means that “even in the store, an AP associate can be sitting on the couch and pull up any camera in the store on their iPad”. If it has been this difficult for me to prove that I am not some common criminal trying to defraud a $5bn company of $500, then I am concerned for the technological toolkit Saks is relying on to protect itself against organized crime within the stores.>Mon Jul [redacted] 3:30pm: Women’s eveningwear manager finally calls me. She took down the details of both my receipts and said that she needed to reach out to client services to figure out how to take this forward and would call back in another hour or so.Mon Jul [redacted] 3:48pm: Women's eveningwear manager called back to say that she spoke with client services and she’s going to check with the original sales associate before arriving at a final decision and that she would ask the sales associate to call me tomorrow. As the manager is out on Tuesday, she said she would call me back when she is back at work on Wednesday.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, but only barely satisfactory, to me and the matter has been resolved.

We understand that the customer has concerns in regards to the cancellation of online order [redacted] for the Michael Kors satchel. Our office has extensively reviewed the issues that our customer has expressed to offer  a timely but accurate resolve. Currently the satchel is sold out on...

our website and from our stores in both the silver and gold color. Although the item was showing available at the time of purchase, our inventory depleted quickly due to high demand for this product and we were unable to fulfill remaining orders. Saks understands that this can be frustrating and sincerely apologizes for the inconvenience. The customer can be added to our wait list by providing her email address online. Should the item become available on our website, we would notify the customer. In the meantime we would like to extend an accommodation for the inconvenience caused by this matter in the form of a 20% credit off the next online purchase. The customer can refer back to the order [redacted] to redeem this offer

Tell us why here... We understand the customer’s concerns with regards to the return of Tory Burch Espadrilles from Saks order [redacted]. We have researched this matter and our findings are that a credit refund was processed on July [redacted] for $146.14 to the [redacted] account. Unfortunately Saks...

return policy does not credit the customer for shipping costs. As an accommodation we have requested that the $13.00 shipping charge be full credited to you. You should see the credit back to the [redacted] account within 5-7 business days.

The customer DID receive credit via the refund receipt attached. We again apologize to [redacted] for the timeframe in which she had to wait for her credit. Per Corporate request, a full refund was issued back towards [redacted]i’s Saks card on August *, 2016. We are more than happy to...

send the refund receipt to the customer if she would like. We respectfully view this matter to be resolved.

Tell us why here...  We understand our customer’s concerns in regards to the MILLY dress purchased with online order [redacted]. To offer a timely and accurate resolve, we have extensively reviewed this matter. The customer purchased the dress on September **, 2016. On October [redacted] we received...

the dress back at our distribution center as a return. After inspecting the return, we found the tags to have been removed and the dress worn and dirty. Further there was an odor and had been altered. In accordance with our return policy, we will gladly accept merchandise that is in saleable condition or deemed to be a manufacturer defect. The item was shipped back to the customer as it did not meet our return guidelines. Upon a second inspection, the same issues were found in addition to deodorant stains and tears. Based on data provided by our distribution center, we unfortunately will be unable to honor the customer’s request for a credit refund.

We understand our customer's continued concerns with regards to their online orders being cancelled. After careful review of the customer's account by our security department we found the customer had used several different promotion codes and their email and shipping addresses have been changed  to receive promotions for orders that were eligible for gift with purchase items. Unfortunately based on our findings, the customer has been blocked at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not let them wait. I am just wondering how could they wait for me to use the gift card. If the items were broken, it is reasonable for customer to let them send one more time or refund credit. However, saks did not do that and let the customer to buy their fault, their broken items. Obviously they are liar, cheater. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...  We understand the concerns of our customer and have extensively reviewed this matter in order to provide an accurate resolve. The customer purchased two items one of which was a Burberry scarf. The website is indicating this item to be a pre- order. For all promotional...

events, we do provide details of any merchandise that may be excluded. By clicking on the details link of the banner, Burberry is an excluded designer and further, pre-ordered items are also excluded. The customer was not charged at this time for the scarf until we can confirm it will be back in stock and ready for shipment. Based on our findings, we are unable to honor our customers' request to honor the SPENDMORE promotion.

When our customer purchased the MCM backpack, it was correctly charged at $792.The bag is currently sold at $396. Our system shows there may a few in our stores. If the customer is still wanting to purchased this bag, I ask that our customer contact our NYC store at ###-###-#### and they could send...

it to him, or locate it in one of our other locations.

We understand that our customer has additional concerns
regarding Off 5th order [redacted]. We have increased the Gift Card sent to the
customer to $50.00 as an accommodation and in addition, offered 20% off his
next purchase. Unfortunately because this was an Off 5th issue, the 20%
discount can only be applied to a new Off 5th online order. To redeem this
offer,  the customer can contact our
office and refer back to order [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand that our customer has concerns regarding the cancellation of online order [redacted]. We have extensively reviewed this matter in order to provide resolution for our customer. Our records indicate that a pair of fur lined moccasins were purchased with this order. The order was flagged...

for verification with our security department. This is a normal policy and is done solely for the protection of our customers. The security department uses several verification systems on their end to try and verify the customers' information. Unfortunately the information that was needed could not be verified. If the information cannot be verified, our security team reserves the right to cancel the order. We have located the moccasins online and they are available in the size previously ordered. Should the customer want to re-purchase, they would need only contact our office and we will be happy to honor the price from the previous order $142.80 and include free overnight delivery. The customer should refer back to order [redacted] to redeem this offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Since these shoes were purchased originally at our Bal Harbour store, my suggestion is that our customer send the shoes there for inspection and possible credit. We will reimburse our customer for her shipping fees.Please send the shoes and copy of receipt to: [redacted]...

[redacted]  [redacted]  [redacted]Once we receive the shoes, we will be in contact with our customer and the Revdex.com.

We understand that our customer has concerns in regards to the credit refund for the return of the jacket from order [redacted]. In understanding our customer's frustration, we have extensively reviewed the issue in order to offer a resolve. The customer purchased the jacket with Saks on...

February [redacted]. It is never the intention of Saks to deceive our customers' and we understand that returns are important. We do have our return policy outlined on our website and it is indicated that returns made past 30 days from the date of purchase are subject to the current selling price. Because we are a live website, pricing can change. The customer sent back the package from their local post office on March [redacted] and we received and processed the credit on April [redacted] for $134.19. As a onetime courtesy, we will extend an accommodation to the customer and further credit for the difference of $195.00 + tax and what has already been received. The credit should be back on the customer's card within 3-7 business days. For future orders, we have included verbiage from our return policy in regards to current selling price. Full-priced merchandise, with the exception of furs, watches and jewelry, presented after 30 days will be credited based on the current selling price.

Tell us why here...We understand our customer has concerns in regards to a cross body bag received with Off 5th order [redacted]. We have extensively researched this matter. The customer contacted our office to advise there was an issue with the packaging and the lining of the bag. We understand that...

returns are important and will be happy to accept returned merchandise within 30 days from the date of purchase if in saleable condition. Because the customer advised there may be issues with the bag, we have extended a courtesy to return the merchandise back for inspection. Unfortunately it was the customers' decision to have the bag shipped overseas and therefore we are unable to fully reimburse for return shipping costs. We can extend an accommodation in the form of a $40.00 credit to offset some of the cost. To redeem this offer, the customer would need only refer back to order [redacted]. Upon receipt of the returned merchandise, we will fully inspect the bag to determine any manufacturer defect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Capital one continues to harass me with phone calls, my bills have not been adjusted, lastly I haven't received any call from saks fifth avenue , I took their credit card, and had been using it to make purchases from their stores and make payments without late payment or missed any payment, as a valid customer I deserve the courtesy call from them to reassure me that I didn't do anything wrong like I have been accused and abused by capital one, I didn't enter into any business agreement with [redacted] when I applied for Saks credit card , I understand they gave the mean credit company,capital one  the right to manage their customers accounts, but I personally think they have the obligations to satisfy their old customers and protect them from this kind of abuse and harassment, after all I have their credit card before they handed over my account to capital one.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that the customer has concerns in regards to the Saks Fifth Avenue polo shirt purchased with two orders from our online store. We have extensively researched this matter to gather pertinent information from our partners to offer a timely but accurate resolve. We want to assure...

our customer that it is never our intention to depict information on our website that is not accurate. When brought to our attention, we immediately reached out to our buying team to have product information corrected. This was an isolated error and Saks understand that this type of issue can be frustrating. We are working with our partners who are responsible for merchandise placed on the website to be sure this type of error does not occur again. In understanding the [redacted] strike caused some service interruptions for our customers, [redacted] was responsible for shipping our packages. We did not want our customers’ to be further inconvenienced by long wait times to receive their packages. Should the customer want to return one or both of the shirts back to our facility, the customer may contact our office and refer back to the order number at which time we will waive any return fees and issue an RMA which will outline specifics on how to return the package.

We are sorry to hear about this but our customer must put through a dispute with her credit card company for the fraudulent charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My package was stolen off of my porch and it still hasn't been recovered. I am now out of money and I have no merchandise. As a consumer I'm penalized for someone stealing my merchandise. How is that even fair or legal for that matter?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]