CONSEG

We understand our customer's concerns in regards to not receiving their package. Our records indicate [redacted] delivered the package on December [redacted]. A signature required has to be requested at the time of purchase by the customer. If this option is not requested, it is dependent upon the [redacted]...

driver if they want to leave the package. We request the customer to check with neighbors, friends, family and around the perimeter of their home to determine if perhaps the package was left elsewhere. Currently our team is working to resolve this matter. Our security department will need to determine if they can locate the package or if we need to fully refund the customer. This process does take 3-5 business days. The customer is welcome to contact our corporate relations manager at [email protected] for further advice.

We understand that our customer has concerns in regards to the V-neck brush dress and issues with the zipper from Saks online order [redacted]. Our office has extensively researched this matter to address and resolve this matter. Our records indicate that the customer purchased this dress on...

May [redacted]. On August [redacted], we were contacted regarding an issue with the zipper. We recognize that returns are important and to ensure a positive shopping experience for all customers’, we will accept returned merchandise when presented in saleable condition unless deemed to be a manufacturer defect. When the dress was received, our return specialist inspected the zipper for any defect. Based on our findings, no defect was present and the item returned to our customer. We unfortunately are unable to accept and credit refund for normal wear and tear. At this time, we can extend an accommodation to offer compensation for a repair by the customer’s local tailor or dry cleaner in the amount of $40.00. To redeem this offer the customer would need only refer back to the order [redacted] and a receipt sent to our corporate relations advocate [redacted] indicating the repair was made. The credit would be applied back to the credit card within 5-7 business days

We have offered our customer what we feel is fair compensation for the issue. If our customer can present the store with any proof of purchase for the garments, we would be happy to accommodate for the amount of the receipts. Without proof of what was paid, our offer stands at the $750. As far as...

providing a gift card vs cash, we would be happy to issue either a bank check refund or cash for the garments (whichever the customer prefers). If our customer has the requested receipts, please provide to the Revdex.com and it will be handled quickly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is unacceptable. I have attached how my shoes came. I expect some sort of compensation than what is offered for inconvincing a customer. I now have to not only wait to get money back I already paid, I also have to wait even longer for my shoes and may not receive them when needed. The fact that this company is acting so nonchalant about a careless, distasteful mistake made on their end is baffling me. Nowhere on the planet should anyone order shoes, wait for them, and from such a "high end" company such as SAks pretends to be, should anyone recievd two different shoes in a box!! Not the same style nor size! This was a huge inconvenience for a paying customer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand our customer has concerns in regards to a credit refund for an online order not received. Our records indicate that we have processed a credit refund back to the customer’s [redacted] account for $1,324.13 on April **, 2017. If the customer does not see the credit he will have to contact...

[redacted] directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Saks Fifth Avenue follows all protocals in reviewing order, approving, then shipped order out.Customer can file Amex dispute if she wants to take action.

We apologize to our customer about the missing credit. We have issued a full credit today for the $460 item plus tax, total of $500.83. It will be on our customer's next  [redacted] statement.  The customer was mistaken with the amount that was mentioned. The difference is the sales tax...

on her shipping, when making the original purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand that the customer has remaining concerns in regards to the return of a skirt from Saks online order [redacted]. The customer’s return was received and a credit of $473.50 was returned to the American Express on September [redacted]. In understanding that the customer had to pay an additional $5.90 shipping fee to return the item, we have requested that credit to be issued back as well. The customer can expect to see the credit within 3-5 business days.

I apologize to our customer, but if she makes her return in the [redacted] store, all they are willing to give her is a store credit.  If that is OK then we will ask our client to take it to the General Office in the store. . If she would like to get her credit to the original form of tender, then she will have to send to our Corporate Offices in NY where we will do the return. I apologize for this inconvenience, but since our [redacted] store is closing they are not really processing any returns at this time. Please send to Saks Fifth Avenue, Corporate Customer Relations, [redacted] and enclose a copy of the receipt. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is hard to believe that Saks just  copied and pasted its past response. Saks obviously has no will to solve the issue.Saks took out the original Theory brand tag and put Saks tag with the wrong item information. I didn't even know that it was a wrong tag before Saks toldme. I thought that everything was done by mistake, so I expected Saks to apologize and fix the problem right away. But now, I believe it was not just amistake. Saks just doesn't want to give me a refund so it is making up stories.Saks knows that the tag on the dress is authentic and only Saks could put that tag on. But Saks is accusing me for forging and changing the tag to avoidrefund. Also, Saks claims that I told them that I received  a navy blouse which I didn't. Saks might have recorded the conversation between me and the customer service, so all it had to do is play that record to hear what I said. Or Saks could've contacted me to check if I returned a right item when Saks recieved it. But Saks didn't.I know Saks is a huge company with lots of resources and employees. On the contrary, I am only a single customer with little power. But I will never let Saks get away like this and I will do every single thing that I can do to protect my right.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...  We understand our customer has concerns in regards to a storage box for the Bottega Veneta bag purchased with our online store. In partnering with our distribution center and Saks stores, we have been told that this particular bag does not come with a vendor box....

Unfortunately we were unable to locate one directly from the vendor but would be happy to send the customer one of our Saks gift boxes for safe storage. If the customer would like for us to ship one out to her, she can contact our corporate relations manager [redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThank you for your response but 1) I wear some dresses for years and have never had zipper break on me before thus I don't agree that it does not have a defect and is a normal wear and tear; 2) If this was Nordstrom they would have taken the dress back with no questions asked. I live in Seattle and used to Nordstrom generous customer service; I hope they start caring Peserico brand as Saks just lost me as a customer; 3) I wore dress only 3 times because it is white and can easily be stained. I think that fixing a zipper is a good idea but it will not cost $40. I sew myself and know that taking the zipper out and then finding the appropriate length zipper plus putting in a new one will be a several hour process. Have you ever done it yourself? I think the right way would be for saks to fix the zipper free of charge or send me a new dress.  This is just a bad customer service, that's all I can say. Saks must be really struggling so that it turns the customers away that have legitimate product quality issues. Very sad experience.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received returned cosmetics with a letter stating they were 25% used, which was erroneous bc they were used 1x. Proof that Saks received the package. They never credited me for the return skirt. The package was sent via [redacted] and received. The tracking number is [redacted]. Why, I have inquired so many times about this and no one will take responsibility. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that the customer is concerned regarding
the cancellation of the Elizabeth and James dress from Saks order  [redacted]. We have extensively researched this
matter to understand the reason for the cancellation. Our records indicate that
when the order was placed, the dress was out...

of stock at our distribution
center. At the time, there was limited inventory in the size the customer had
purchased. Some of our Saks stores still had remaining stock and the order was
placed. When a store locator order is placed online, we do depict a disclaimer
indicating that the item will be shipped from a store and that the order may
cancel if that store no longer has inventory. Unfortunately the order did
cancel. From our review, we do show that the dress is currently back in stock
at our distribution center. We have confirmed with our partners that the size
12 in black is available for purchase and we would like to extend the customer
an accommodation to use the THANKYOU promotion for a 25% discount. The customer
would need only contact our office and refer back to order [redacted] to redeem
the offer. In addition, we will also extend free overnight delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please provide corporate numbers. The customer service members are not able to provide this number
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I believe that Saks is not telling the truth. I contacted Saks office in November and told them that I received a navy dress not a navy blouse. Also 30-day return policy does not apply when Saks shipsout a wrong item. I got a legal right to terminate the contract when the other party do not comply the contract e.g. shipping out a wrong item. Saks never showed me a favor regarding Saks’ return policy.Also, Saks is the one who changed the tag. I expected to receive the item with the Theory brand tag on it, but Saks took the Theory brand tag away and put Saks tag instead. Saks also made a hole while changing the tag. The tag that I received with the dress is an authentic Saks tag and Saks is the only one who can make and put that tag on it. But Saks claims that I forged the Saks tag somehow and put that tag on the dress. That claim is even asserting.  
Sincerely,
[redacted]

6/**/2015On behalf of Saks Fifth Avenue we sincerely apologize for the delay in posting [redacted]'s credit. [redacted] should expect the credit to post within 5 business days.Due to the delay in resolving this issue I have mailed a $25 gift card to [redacted], as a gesture of our sincerityThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]