Continental Finance Company

Mr. [redacted],Per the account notes, on January 25, 2016, you stated that you have reconsidered your request for the refund of the $35.00 due to a refund of the payment would result in a $35.00 balance on the account since you had already utilized this overpayment by making purchases with the...

card.  Therefore, no action is required as this situation has been resolved during the call on 1/25/16.   Sincerely,[redacted]Vice presidentCustomer Relations

Please see the attached response sent to Ms. [redacted] on 1/4/16.  We are unable to validate the information she had provided and, therefore, we cannot process the application.

This case was responded to via the CFPB.  Attached is the complaint and response.

Mr. [redacted],Our records indicate that your Surge MasterCard was opened on September 6,2015.  When you contacted our Activation Department on September 14, 2015, you were offered the opportunity to make your first payment over the phone to increase the available credit on your account. ...

Payments made via this avenue are processed through Western Union Speedpay and can be made using a debit/credit card or via ACH using your checking account number and routing number.  Our records indicate that you opted into making your first payment via this payment method; however, while you were providing our representative with your bank account information you unexpectedly disconnected the call.  Therefore, no payment was processed.   On October 5, 2015, you contacted the Customer Service Department to make a payment over the phone.  You were advised that there would be a fee imposed by Western Union in the amount of $10.95.  You stated that you did not agree with this fee and the representative stated that as a one-time courtesy they could lower the fee amount to $7.95.  You again stated that you did not agree with this amount and were asked to hold for a supervisor.  You then disconnected the call.  Please be advised that the offer to make a payment over the phone is within the regulations governing this account and no unethical or illegal business practices have occurred.Sincerely,
[redacted]Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
1) I do not have a verve mastercard and never had with this bank. 2) I was told directly by their customer service that the payment was rejected because they do not accept American Express. The payment did not ever process because their bank does not accept American Express. It could not have been due to a bad CVV2 because I linked the bank account to the payment not a card. Clearly this just a quick response and they didn't bother to even look at my account or their recorded conversations.  I was also never notified by them that the payment did not go through. When they called me about the payment I told them I made one on December 25th and they said oh okay I see the payment and that was that. I had to contact them when I realized almost 2 weeks later that the money never came out of my account. This bank simply did not do their job and allowed me to link a bank account they knew they did not accept and allowed me to process a payment from that account. The payment then rejected because they do not accept that bank. It has absolutely nothing to do with American Express or their card. American Express told me they never even received an attempt to withdraw the money and they had no rejections on their side. 
Regards,

Review: I had this card for less then a year. Paid on time except for when I was put in the hospital and put out of work because I was very sick. I tried repeatedly to call them and work something out to bring my payments down so I could pay off the balance and was told I could not do that and I had to pay the past due balance. I told them I could send them any documents they needed to prove I was hospitalized and out of work and they could of cared less about the situation. Now I have a collection agency calling which is fine. I know all in all I owe the debt but they are telling me I cant pay any less then $100 a month. I have a part time job because I am still sick. I have Multiple Sclerosis so I am somewhat limited at the moment for work. I offered the company that called $50 a month and I was told I could but I would still get collection calls. I am frustrated. They are the only company who has not worked with me when I got sick.Desired Settlement: I want to be able to settle this but on my financial terms. I cant do the $100 a month they are asking for, I told the rep that I could do $50 a month tops and she was insistent that the company said it was unacceptable.

Business

Response:

Our records indicate that your account was charged off on May 31, 2014 and sold to UDH, an outside debt buyer, on July 1, 2014. Upon sale of the debt, CFC discontinued collection efforts and cannot enter into payments arrangements. Any communication you may have had regarding a settlement was with the current owner and not CFC. Please contact UDH at [redacted] for payment arrangements.Sincerely,[redacted]

Review: On 2/25/15 I talked with a gentleman that worked for this company which I have a Verve Credit Card with. Due to my husband being laid off the past two months and 3 young children I was unable to make a payment for a couple months. During my call on 2/25/15 I explained my financial situation and also stated that I couldn't afford the total amount due of $305.00, but I was willing to make a reasonable payment to get the account in good standing for the month. I was told that if I paid $235.00 I would be in good standing and it would cover the past due amount. Nothing more was stated other than going through the payment. When looking at my credit card account online on 2/26/15 I saw that my payment of $235.00 was received and it showed that the balance due was $70.00 on 2/27/15. Today, on 2/27/15, I called the company back at 866-513-4614, I spoke with a man and explained my dilemma that I was under the impression that my bill was paid for the month and where did the $70.00 came from. He stated that it was the remaining $305.00 due on the account. I explained my conversation from 2/25/15, he seemed to understand and passed me along to [redacted], Ext [redacted] She explained that it didn't matter, I was still liable to pay the $70.00 and if not I would be issued a fee. I asked her to listen to the phone conversation to verify that at no point was I told that in 48hours I still owed $70.00. I made it clear on 2/25/15 that I did not have the full amount. [redacted] said she would listen to the tape and call me back today, stating she was in the office until 8:00pm EST. I called back at 5:00pm EST to check the status and was told [redacted] wasn't in the building. I called again at 7:49pm EST, knowing that she would soon be leaving, and I would have a fee charged. I was able to reach [redacted] and after stating "the woman you talked to is new to the company", I reminded her that I spoke to a man, not a woman. It was confirmed that I was never told nor was it insinuated that I would still owe $70.00 on the same billing period. He did state that he was bringing my account into the clear and the payment of $235.00 would cover my past due balace. At no time was I told that I was still responsible for the $70.00 within two days, along with another fee charge, when I clearly explained that I didn't have that money. After being told by [redacted] that it doesn't matter, I spoke with [redacted] who also explained that it doesn't matter that it was never made clear that I was not paying whole the billing period. He stated that I still owed $70.00 on 2/27/15 and would be charged a fee for not paying this, even though his employee told me that I was bringing my account out of the negative and into the clear for this month.Desired Settlement: I want the business honors the agreement made as was presented by the company and understood by myself, that $235.00 stands as my monthly payment for February 2015, with no fees, and a standard payment be issued for March 2015 going forward.

Business

Response:

Ms. [redacted],When you contacted our Customer Service Department, you were advised that you had a PAST DUE amount of $235.00 with a total required payment due of $305.00. By paying the $235.00, you satisfied the past due portion of your total required payment due; however, this did not satisfy, nor were you informed that it would satisfy, the total required payment due. Therefore, you currently have a payment due of $140.00, which is derived from the residual $70.00 payment due, the current $35.00 payment due and the $35.00 Late Fee. To avoid any further assessment of Late Fees, please remit your TOTAL REQUIRED payment due of $140.00 by the payment due date of March 27, 2015.[redacted]

Consumer

Response:

Review: CONTINENTAL FINANCE CO inquired into my TRANSUNION credit file on 05/03/2013 without my permission to do so. I do NOT have an account with them nor do I desire to open one at this time. They have ignored my repeated requests to delete their inquiry which is lowering my credit score and costing me money as a result. Please help me with this. Thanks so much!Desired Settlement: For CONTINENTAL FINANCE CO to delete their 05/03/2013 unauthorized inquiry from my TRANSUNION credit file and never reinsert it!

Business

Response:

[redacted],

Our records show that you have submitted this concern to several other agecnies and we have responded accordingly to those regulatory agencies. Please refer to the responses with the CFPB and the Pennsylvania Attorney General's office as our response to those cases adn our response to this concern remain unchanged.

Review: I am a cardholder with Continental Finance (Matrix Care). In February of 2014, I relocated from South Carolina to Indiana. When I called the company to change my billing address, they advised me that I had to send a fax into the corporate office , for security reasons, my new lease as proof of new residency. In addition to that, I lost my card and reported it lost and requested a new card. After weeks of repeatedly faxing this requested document, because they never updated their system, I called back to find out where my card was. When I verified the address with them, the system STILL had not been updated and they send the new card to my old address. I then had to cancel that card and request a new card to my current address. I never received the card. In addition to having to fight over and over again with these people, my monthly payment was still due and I would have to call in on my due date and incur a telephone payment charge because I wasn't able to access my account without an actual card. I never received a card, a billing statement and had no access to my account without having to call in to the office. On July 2014, I called the company one more time to see if I could get any resolve and it appeared the billing information STILL has not been updated. From February to July, and with numerous calls and faxes, it still wasn't changed. I decided to close my account with this company. I paid the amount due and requested a letter of confirmation be sent to my house. The customer service rep assured me he would make sure one was send out. I never received it. So after assuming my account was closed, I just received an email from continental finance that my "monthly statement was now available" which means my account is still open.Desired Settlement: I want to be assured that this account is closed. I want written confirmation to my CORRECT address that this account has been fulfilled and closed and no fees or charges (yearly membership fees, etc) will be charged to this account without my knowledge.

Business

Response:

[redacted]

Your account was closed, per your request, on July 22, 2014. On this date, a payment in full of $138.40 was processed to your account. Your account cycled on August 15, 2014 reflecting the payment and a zero balance owed. This is why you have received the notice that your statement was available for viewing. You have no further financial obligation on this account and we consider this matter to be closed.

Review: I contracted with this company to receive a Matrix Discover card. They have a peculiar account procedure that I have never encountered before and I cannot find any reference to it in their contract with me. I believe it may be illegal under federal law. When they post a payment they then wait 8 days before they add that payment to your account. For example, they show that my last payment of $35 was posted to my account on July 23, 2013. They have not applied that payment to my account and will not do so until July 31st, 8 days later. I have no idea what itic policy this is, nor what they are trying to accomplish. I don't believe they have the right to withhold a payment they admit they have received money for, and apply it to my account at their leisure.Desired Settlement: I want them to apply any payment from me to my account immediately upon posting of that payment. That is how every other credit card company in America handles it. I'm not asking for special treatment, just for this company to act in a legal manner as every other company of their kind operates.

Business

Response:

We are in receipt of your letter in which you have expressed concern over the payment hold policy. We welcome the opportunity to respond.

With respect to your concern over the payment hold policy, the Availability of Credit and Payment Holds is identified in the Agreement and provides the following:

Availability of Credit and Payment Holds. Generally, payments are credited to your Account on the date they are received. Depending on the payment amount and/or how long your Account has been opened, and if you have previously made a payment that was not to honored for any reason, such payment will not increase your credit availability until we are assured that the payment has not been dishonored. This payment hold will take up to seven (7) days. If you use a payment service provided by a third party to deliver your payment to us, that third party may charge you a fee for such service; such third party fees will not be billed to your Account. Credit to your Account may be delayed up to five (5) days if payment is (a) not received at the Payment Address or (b) not accompanied by the payment coupon portion of your Monthly Billing Statement. Delayed crediting may result in late fees and additional interest charges and fees being applied to your Card.

Regulation Z requires a creditor to credit a payment as of the date of receipt, except if a delay in crediting does not result in a charge. 12 C.F.R. §1026.10(a). “Date of receipt” is the date the payment reaches the creditor. Payment by check is received when the creditor gets it, not when the funds are collected. (CPB Official Staff Commentary §1026.10(a)(i).

If a charge is not imposed, a creditor may establish reasonable payment requirements. 12 C.F.R. §1026.10(b). Regulation Z does not require a creditor to post a payment to a consumer’s account on a particular date. 12 C.F.R. §1026.10(b)(1). Nor does it not require the credit line to be available on the date of receipt.

Accordingly, a creditor may refuse to increase the available funds for a reasonable period after payment receipt to ensure that the payment will not be returned. This is precisely what CFC did. No fees or interest were charged. Regulation Z permits this practice; the Agreement disclosed it.

We trust that our response to this matter will be met with your satisfaction. Should you have any further questions, please contact our Customer Service Department at 1-866-449-4514, Monday through Friday 7AM-10PM EST and Saturday 9AM-1PM.

Review: Sent a letter canceling this account on June 26th, per a phone ocnversation with their company. They have no other means of contact, no email and phone contact is haphazard at best. They renewed this card any way and are now dunning me for payment. Very simply put not going to pay $105 for a card that is not worth very much, serivce is atrocious and fees border on usury. As you can not get a straight answer when calling need to ahve this accoutn closed and no fees attached.

Product_Or_Service: credit cardDesired Settlement: DesiredSettlementID: Other (requires explanation)

Account must be clsoed per my letter and no fees should be charged to me. I paid on time when I had the card and now feel I should be treated fairly. No reason to continue making me pay for a card that I do not want and followed th eprocess to cancel.

Business

Response:

We have no record of any contact, verbal or written, from [redacted] since his submission of a Revdex.com complaint in December 2012 containing his allegation that he could not use his card. We had responded to that complaint with printouts of his usage of the card. No request for closure of the account was ever received. As a courtesy, I have closed his account and reversed the remaining balance. [redacted] has not futher financial obligation to us.

We trust that our response to this matter will be met with your satisfaction.

Consumer

Response:

Review: I strongly beleive that this credit card company is finding ways to scam money off of me. I check on my balances weekly and the money never adds up. you pay on your card befor payment is due and the money does not show up for eight days, why have a due date? furtherf more I paid twice one month then I had by bank do a stop pay on one of the checks and I was penalize for this today I call to check i'm in the negative when I should not be if i'm paying on time.Desired Settlement: for my money to be posted in a timely manner especially when they take it from my bank account. and then post it when they feel you are in the negative to get money that they should not be getting

Business

Response:

The attached was mailed today

Review: Discovered that an unauthorized payment of 67.39 was taken out of my checking about by Continental Finance on 5/26/2015, when my bill of 317.39 was paid in full on the 5/15/2015; which would have given me a zero balance. When I first called on 5/28/2015 at 9:00PM the gentleman stated he needed to get his manager because it appeared to be a system error. He places me on hold for a few brief moments then returns to state that he could not refund my money from the UNAUTHORIZED payment, stating that on 5/02/2015 that payment amount was authorized to be paid. I then asked to speak with his manager [redacted], who stated that he could not help refund what was taken including the overdraft fee I sustained due to their error. I was told to contact [redacted] the Customer Relation Manager in which I was unable to get in contact with him due to the run around I was given.Desired Settlement: I want the desired amount of $103.39 (67.39 and the 36 overdraft fee I sustained) refunded. Then I am closing my account.

Business

Response:

Ms. [redacted],We have researched your concern and find that on May 2, 2015 you had logged into your online account access and processed a payment of $67.39 with a post date of May 26, 2015. Additionally, on May 12, 2015, you logged into your online account access and processed a payment of $317.39 with a post date of May 15, 2015. When you contacted our Customer Service Department on May 28, 2015 and expressed concern over both payments posting to your account, stating that you had not authorized the payment of $67.39. You were advised that since this payment was processed online using your secure login information, the payment is considered to be valid. Your account had a credit balance of $55.39, which was utilized by 2 purchases made in June . Your account balance was $13.61; however, as a courtesy, 2 monthly maintenance fees were reversed, providing the account with a credit balance if $10.39. This amount was sent to you in the form of a refund check. Your account was closed, per your request, on June 11, 2015 and has a zero balance. Sincerely,

[redacted]Customer Relations

Review: For years now I have been attempting to receive accurate debt validation for an account that Continental Finance alleges I owe them for a past account. Their initial responses to my request for debt validation have been lacking, yet they refuse to provide me with at least the minimum information that I required to validate they they are able to collect on a debt they I indeed owe. Please help!Desired Settlement: Delete adverse tradeline from my credit report(s)

Business

Response:

You had submitted this same concern to the FDIC in 2009 and 2011. As indicated on the enclosed responses by the FDIC to each of those cases, CFC adequately responded to this concern and the cases were closed by the FDIC.

Your account was sold to [redacted] on 11/6/08 and CFC has made no attempt to collect this debt since the sale date.

We find that we have responded to your concerns and will close this matter.

Review: I have requested 3 times for this account to be closed, and yet it is still open. I have also requested that they stop charging me a monthly fee for an account that is no longer in use. IDesired Settlement: I would like the account closed and no additional monthly fee's charged, I would also like a credit for the past 2 months of charges.

Business

Response:

The account was closed, per your request, on December 16, 2013. Since you had closed the account within 60 days of the billing of your Annual Fee, you were provided a refund of this fee on December 17, 2013. With respect to your request for no further assessment of the Monthly Maintenance Fee, we regret that we are unable to honor this request. In your cardholder agreement under section 11 it states: We will charge a monthly account maintenance fee of $18.00 for your participation in your account. This fee will be charged each month beginning with your second billing statement. If your account is closed by you or us, we will continue to charge the account maintenance fee until you pay your outstanding balance in full.

We appreciate the time you have taken to write us and trust that our actions to resolve this matter meet with your satisfaction.

Because of this company I was able to get an unsecured credit line of $300 when I couldn't get anything anywhere else. I've only had to call their customer service twice in the year that I had this card. The only reason I have them a 6 is because it's a credit re-builder card. You get no rewards and no increase. Yes, there is a $12 fee monthly after 1 year but then they are taking a chance on you. I closed the card with no problems. I paid my card back on time, sometimes with only the minimum payment BUT this increased my credit score 64 points over the year I had the card. This allowed me to get better cards elsewhere with REWARDS!! Just be smart with your credit.

Review: I opened an account with I do not know I thought it was a Discover card this was April 16 of 2013. A couple of months later this account was closed by the credit card provider and I was given a different card from Master card. I this month April 16,2014 was charged $75.00 and $12.00 monthly unbeknownst to me. When I looked at my statement I payed this card off in full immediately this was on April 25,2014. It is April 30,2014 and this has not been credited to my account. The money was removed from my checking account on the 25th of April this is called an ACH and still has not been credited to my account and won't until the 3rd of May. I feel this is abusive. I can not even close this account because it will reflect on my credit profile negatively. So this problem must be addressed. This type of abuse must be stopped.Desired Settlement: I want this bank to stop taking so long to credit my account and I want my $87.00 back the original account was closed. I also want when I make a payment that it be credited the day that the money is taken from my bank account.

Business

Response:

[redacted]

Our records indicate that your payment of $373.00 was received on April 25, 2014. On April 30, 2014 you contacted our Customer Service Department regarding your inability to utilize the funds on your account. You were informed of the 7 day payemnt hold on the receipt of non-guaranteed funds. You stated that you would file a complaint against CFC due to this policy.

With respect to your concern over the payment hold policy, the Availability of Credit and Payment Holds is identified in the Agreement and provides the following:

Availability of Credit and Payment Holds. Generally, payments are credited to your Account on the date they are received. Depending on the payment amount and/or how long your Account has been opened, and if you have previously made a payment that was not to honored for any reason, such payment will not increase your credit availability until we are assured that the payment has not been dishonored. This payment hold will take up to seven (7) days. If you use a payment service provided by a third party to deliver your payment to us, that third party may charge you a fee for such service; such third party fees will not be billed to your Account. Credit to your Account may be delayed up to five (5) days if payment is (a) not received at the Payment Address or (b) not accompanied by the payment coupon portion of your Monthly Billing Statement. Delayed crediting may result in late fees and additional interest charges and fees being applied to your Card.

Regulation Z requires a creditor to credit a payment as of the date of receipt, except if a delay in crediting does not result in a charge. 12 C.F.R. §1026.10(a). “Date of receipt” is the date the payment reaches the creditor. Payment by check is received when the creditor gets it, not when the funds are collected. (CPB Official Staff Commentary §1026.10(a)(i).

If a charge is not imposed, a creditor may establish reasonable payment requirements. 12 C.F.R. §1026.10(b). Regulation Z does not require a creditor to post a payment to a consumer’s account on a particular date. 12 C.F.R. §1026.10(b)(1). Nor does it not require the credit line to be available on the date of receipt.

Accordingly, a creditor may refuse to increase the available funds for a reasonable period after payment receipt to ensure that the payment will not be returned. This is precisely what CFC did. No fees or interest were charged. Regulation Z permits this practice; the Agreement disclosed it.

We trust that our response to this matter will be met with your satisfaction. Should you have any further questions, please contact our Customer Service Department at [redacted] Monday through Friday 7AM-10PM EST and Saturday 9AM-1PM.

Consumer

Response:

Review: Good afternoon,I have only had this credit card for a short period of time and have been on time until recently. Even if I am current with my payment they call my work two and three times a day starting two days prior to due date and never leave a message. I have sent them letters and talked to them on the phone to please stop calling my place of employment but they continue. This is the first month I am late and they call constantly on my cell and at work. I just want the harrassment to stop. They have five different phone numbers they call you from.Here are two they call from the most.[redacted] is rediculous. They call at least 8 times every single day even if you have already talked to them.Thank you[redacted]Desired Settlement: I just want them to stop calling and send me everything in writing. I am tired of the undue harrassment. It is starting to cause me anxiety.

Business

Response:

[redacted]

Our records indicate that your replacement card was activated on 8/6/13. You had a $35 payment due on August 12, 2013. When no payment was received by 8/11/13, courtesy calls were made to you on 8/12/13. As indicated on the included call log, no contact was made with you on this date. Courtesy calls continued on 8/13/13 and 8/14/13 until the payment that you processed via the internet on 8/13/13 had posted during processing on 8/14/13. Our records further show your next payment due date was 9/12/13. Courtesy calls were made on 9/12/13 and during contact you indicated that you would be making a payment on 9/19/13. As a courtesy, your account was removed from the collection campaign. When no payment was received by 9/19/13, your account was entered into the collection campaign and calls began. The only contact made via the outbound calls was on 10/02/13 during which you stated you would not be making a payment at this time. Since contact was made with you on this date, no further collection efforts were made on this business day. On October 3, 2013, you contacted Customer Service and requested closure of the account. Please note that closure of an account does not relieve you of your financial obligation on the debt and will not surpress fees and finance charges. To date, we have not received a payment from you and you are now 60 days past due.

After receipt of your concern filed with the Revdex.com, your phone numbers were removed from the account records on 10/15/13 and no further collection efforts will be made via this avenue. Contrary to your allegation that you have been harassed, collection calls would begin no earlier than 8AM and would cease at 9PM, with no exception. Additionally, once contact was made with you on any of your contact numbers, your entire account file would be removed from the dialer for that business day. Each morning the dialer would review our account database and, if still reflected as past due, your account would be added for the call campaign for that business day. Should a consumer wish to opt out of phone communication, they have the option of supplying the creditor with a cease and desist request. Upon receipt of such request, your phone number(s) would immediately be removed from the account records. Based on the information contained in the enclosed call log, we do not consider the call volumes to be excessive, nor contrary to the Fair Debt Collection Practices Act (FDCPA). Therefore, we find no basis for your allegation that you have been harassed.

To avoid further assessment of late fees and negative reporting of this account to your credit file, please bring the account to a current status by satisfying the total required payment due listed on your next monthly billing statement.

We trust that our response to this matter will be met with your satisfaction.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Notice of Furnishing Negative Information. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report

Review: I was calling this company about a Master card account activation. They wanted my checking account routing ID and account numbers for an initial $35.00 payment scheduled for 10/06/2015. I refused to divulge such sensitive financial information. Is this a standard business procedure?

Business

Response:

Mr. [redacted],Our records indicate that your Surge MasterCard was opened on September 6,2015. When you contacted our Activation Department on September 14, 2015, you were offered the opportunity to make your first payment over the phone to increase the available credit on your account. Payments made via this avenue are processed through Western Union Speedpay and can be made using a debit/credit card or via ACH using your checking account number and routing number. Our records indicate that you opted into making your first payment via this payment method; however, while you were providing our representative with your bank account information you unexpectedly disconnected the call. Therefore, no payment was processed. On October 5, 2015, you contacted the Customer Service Department to make a payment over the phone. You were advised that there would be a fee imposed by Western Union in the amount of $10.95. You stated that you did not agree with this fee and the representative stated that as a one-time courtesy they could lower the fee amount to $7.95. You again stated that you did not agree with this amount and were asked to hold for a supervisor. You then disconnected the call. Please be advised that the offer to make a payment over the phone is within the regulations governing this account and no unethical or illegal business practices have occurred.Sincerely,

[redacted]Vice PresidentCustomer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: On 10/20/14 I was charge an annual fee on $75 that states for 11/14 thru 10/15. I sent a payment of $339.67 and they received this payment on 11/30/14. Included with this payment was a not stating the above, requesting that the annual fee that would not be used due to requesting the account be closed be returned to the account, giving the account a zero balance and the account closed. I contacted the company today and spoke with a lady by the name of Lena that advised the account would be closed, but there is a $62.50 balance that needs to be paid and if not paid will acquire fees. I was told that the annual fee would not be returned to me even though I will not be using the service, the card account was closed, for the time that the annual fee states it covers.Desired Settlement: I am requesting that the annual fee that will not be used, returned to the account, giving the account a zero balance and the account closed. I am also requesting a check for $75 for the time and mental anguish for having to file a complaint for services that will not return.

Business

Response:

Your account was closed, per your request, on December 5, 2014. Since the account was closed within 60 days of the billing of the Annual Fee, in accordance with the Terms & conditions of this card the fee has been reversed. You will be sent a refund of the $12.50 overpayment on the account within 10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as they follow through on the refund.