Continental Finance Company

Review: There are a couple issues:

First, my card was lost on 2/7/14 and used for several transactions:

Target $14.03

Target $43.77

Blue Moose $40.00

I have not been able to work with them to dispute these transactions. When I called I am told I should have called another number - one not published anywhere. They do not allow for online disputes and my statement is curiously missing the section that states my rights under the law and how to dispute the transactions.

Issue 2: I was charged an annual fee of $75.00 on 2/10/14, but do not wish to keep this account open. I called customer service on 2/19/14 and spoke with Caitlin to close the account, which she did, and refund the fee since it was within 30 days of being billed. At this point she because fuzzy about the process and would not confirm I would be getting that refunded. Then they played the transfer / hold game, in which no one picked up.

Issue 3: The bank charges a $4.25 fee to receive a paper statement. I opted for online statements but when I download that PDF statement, as noted above, it omits all the legal and regulatory information which one would find on a paper statement. I believe that should be required to provide this information to consumers. Furthermore, since my account is closed, I no longer access to any online information (and statements) and should be entitled to a free statement since they refuse to allow me online access.Desired Settlement: I would like the charges disputes, my annual fee refunded and free statement so I can monitor this.

Business

Response:

Our records indicate that we received a call from you on February 7, 2014 and stated that you had lost your wallet. You were provided with the phone number for Lost/Stolen. Our records further show that on this date a representative from the FDR Lost/Stolen department closed your account and established a new account number for you. According to the memos by the fraud representative, they state you had indicated there was no suspected fraud on your account. Therefore, when your new account number was established, the full balance form the former card was transferred. If you find that there are fraudulent charges on your account, please contact the Lost/Stolen Department at 800-556-5678 and they will send you an affidavit of fraud. Please complete the affidavit in full and send back to their office within the timeframe specified in their letter so that they may begin your dispute of these charges. Please note that CFC does not handle disputes of transactions or Lost/Stolen/fraud reports. This function is completed by FDR, our data processor.

With respect to your concern over the Annual Fee, we find that you cancelled your account within 60 days of the billing of this fee and your account has been provided a refund of the $75.00 Fee.

With respect to your concern over the omission of the dispute provisions, we find that the online account access provides our cardholders with a PDF version of the exact statement that would be mailed in paper form. Therefore, if you are experiencing any issues with the viewing of your statements in the appropriate format using Internet Explorer, please attempt to view using a different web browser, such as Firefox or Google Chrome. If you are having difficulty viewing through Firefox or Google Chrome, please try using Internet Explorer.

We trust that our response to the matter will be met with your satisfaction.

Consumer

Response:

Review: I have tried to reach this company regarding a payment made to my account. I made a 100 payment which was posted, and taken out of my bank but never credited to my card. I work during business hours and tried to call the customer service number but was left on hold too long. they have no email address available on their web site www.matrixcardinfo.com which makes in nearly impossible to get a hold of them. I have excellent credit w them and have never had a late payment I just want my payment credited to may account!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my payment credited to my account asap

Business

Response:

Our records indicate that your $100.00 online payment was posted on June 12, 2014, the date you processed the payment online. Therefore, we find no further action is required on this concern.

Consumer

Response:

Review: I scheduled a payment for $70 in June 2014 however apparently when I did I failed to click the 2nd submit button? (per their manager [redacted] when I called 7-8-2014) so the payment was not recieved. I recieve a phone call at work 7-8-2014 when I pick up the person explains they are from continental finance but I did not catch the name of the caller because I was not prepared for what happened next once he said where he was from I stated I get pain on thursday I am going to pay you thursday I am not behind the person does not say another word just hangs the phone up in my face. I was behind but honestly my mom had quadruple bypass 3 weeks ago and I thought I had made my payment was not aware there was an error. I call back to speak with a supervisor after holding for a while [redacted] came on he states I did not hit the second submit button and I was overdue he stated he would waive the late fee but I had to pay $140 by 7-26-14. I advised I cannot pay that amount this was a mistake can I schedule a payment arrangement to get this paid for without continuing build up of late fees. If I cannot pay $140 what makes you think I can continue to accrue late fees and expect for them to be paid. [redacted] states their is nothing they can do it is not company policy to make arrangements with customers. I told him apparently your company does not want their money that bad then if they cannot work with their customers especially when they are reaching out trying to do the right thing. He states that is just the way it is. I asked to speak to his boss after holding for a good while Ed gets on the phone who is supposedly [redacted]'s boss and I explain to him I get a very rude call at work and get hung up on then I find out my payment wasn't rcvd any other time I would check my bank acct but I was at work all day hospital all night so I cannot make $140 payment he states their is nothing he can do in 6 days when the account is past due I can then be offered a settlement. I told him I might as well just let it go on my credit I am telling you I cannot pay $140 how can I pay a settlement? I then stated and is it ok for your caller to hang up on me and be rude as this is not the first time I have gotten a nasty person? He states I will look into that. So I said well really if this is how you treat your customers that are trying to do right I am done with this company send it to my credit and it better not keep adding up because I am writing a statement of this conversation and who I spoke with. He states "why would you do that" I stated because this will come off of my credit I will get a lawyer but I am not paying anything more than what I owe now because I tried to do the right thing. He stated ok he will take my number off contact list. So I states what is your name and the person who originally called me and hung up. He states my name is Ed and I do not have any notes that someone called you. So I stated well you said you would address that how when you dont know who it is? He states I will open an investigation. I was like ok sure.Desired Settlement: A payment arrangement when I am trying to do the right thing and may retraining of their phone reps and managers. I am trying atleast instead of not doing anything.

Business

Response:

[redacted]

Our records indicate that you had a payment due of $35.00 due on May 26, 2014. Your payment of $35 was processed online on May 30, 2014. Since this payment was received after your payment due date, you were assessed a $35.00 Late Fee, in accordance with the Terms & Conditions of this account. Your next payment due date was June 26, 2014, with a total required payment due of $70.00. Since no payment was received, you were considered to be past due and assessed a $35.00 Late Fee. Your next payment due date is July 26, 2014, with a total required payment due of $170.00, derived from the current payment due of $35.00, the late fee of $35.00 and the past due amount of $70.00. On July 8, 2014, you were provided with a courtesy reversal of one $35.00 Late Fee. However, this does not relieve you of the obligation to make your total required payment due prior to your payment due date. We find that your account has been handled in accordance with the Terms & Conditions of the account and no error has been made in the calculation of the total required payment. Therefore, we regret that we cannot honor your request for a reduction of the total required payment.

To avoid any further assessment of fees and the negative reporting of this account to your credit file, please submit your payment of $140.00 prior to July 26, 2014. Payments can be made online, over the phone with a representative (a $10.95 Western Union Fee applies) or via postal mail to: Continental Finance Company, [redacted]

We trust that our response to this matter will be met with your satisfaction.

Sincerely,

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: I sent in a payment via overnight mail. It was signed for the next day but it has been almost a week and my account has not been credited. I was told that if I sent in a faxed copy of the money order receipt my account would be current. My account remains in a delinquent status and I am being charged interest.Desired Settlement: Billing adjustment

Business

Response:

Our records indicate that your charging privileges were revoked on October 14, 2014 after a large returned payment. You were required to replace the payment using guaranteed funds. On October 29, 2014 your $300 money order was received. Due to the requirement of further research to identify the account to which it needed to be applied, the payment was not posted until 11/2/14; however, the payment posting date was backdated to October 29, 2014 and you received a finance charge credit of $11.35. Please remember to place your full 16 digit account number on all payments to ensure proper/efficient posting. Since you satisfied the requirement of replacing your returned payment using guaranteed funds, we have reinstated your charging privileges.

Review: continental finance claims that a $60 check that I mailed to them for a payment was returned to me for an unexplained reason. they said that they dont have a reason right now why it was returned but its most likely an issue on my side. after contacting my bank, chase, the bank told me that continental finance actually deposited the check and it already posted to their account. I immediately fax them over all statements from my bank including the photos of the deposited check which was stamped on the back and endorsed by continental finance. in the meantime continental finance decided to charge me a $25 returned check fee for the one that they deposited. that $25 fee sent my account over the limit and the scam artists at continental finance then reported that towards all credit bureaus. I tried calling continental finance 6 times on 7/16/2015 and was hung up on every time!Desired Settlement: I want my account credited immediately with the returned check fee removed. I also want 3 letters mailed to me, 1 for each credit bureau, explaining that it was a mistake on their part and I was never over my limit.

Business

Response:

Mr. [redacted],Your $60.00 payment that was received on 6/4/15 via US Postal Mail was posted to your account with no issues. However, the $60.00 payment that you processed on 6/25/15 via the Internet payment option, as well as, the $70.00 payment from 6/10/15 and the $99.20 payment from 7/10/15, both processed online, were returned due to "unable to locate account". This would occur when you have miskeyed your bank account number online when processing a payment and failing to correct that account number prior to making additional payments via this avenue. Please review and update your bank account information online to avoid further returned payments.Sincereley,[redacted]Vice PresidentCustomer Relations

Consumer

Response:

Review: I applied for the Verve card in 2014, I didn't take the card at that moment, on 02/09/2015 I applied again it said I had a $50 deposit and thats what it was in 2014. I called trying to make the payment over the phone, they said I couldn't and that I needed to make the payment by WU or Moneygram, I said ok,, I went to money gram and paid the $50 + 10.95 to send the payment for a total of $60.95 on Friday May 1st 2015. After I sent payment I called and informed the rep I had sent the payment, she said they haven't received it and that once they did I would receive my card. On 5/6/2015 I called and asked if my card was mailed, they said that my card was not mailed and that the received my $50 deposit and that I have to pay a $500 deposit, I said that's not right, the email said $50 and the lady on 5/1/2015 confirmed that. I said I want the card or I want my $50 + the $10.95 for a total of $60.95 back since they was deceitful and changed the original terms. They refused to give me back my $10.65 and said they would only give me my $50. This company is extremely hard to deal with and is extremely deceitful with what they do.

Notification from Continental Finance about Your Credit Card Application

[redacted]) Add to contacts 2/10/15 Keep this message at the top of your inbox

To:

02/09/2015

Reference Number: [redacted]

Dear [redacted]

Thank you for applying for the Verve credit card issued by Mid America Bank & Trust Company and serviced by Continental Finance Company. Upon review of your credit card application, we regret that we are unable to open an account for you at this time for the following reason:

We have previously approved you for an account.

Our records indicate you have not funded the required security from your previously approved application.

DEPOSIT DUE TODAY*

$50.00

*This is a deposit, not a fee. Your deposit is fully refundable. Once your deposit is made, you will receive a Verve Credit Card with a $500 line of credit.

Please fund your security deposit by using one of the following methods listed below.

1. Western Union - Sending money is fast and easy with over 380,000 participating agent locations worldwide. Western Union is available at places such as supermarkets, check cashers and convenience stores.

Go to your nearest Western Union branch and use the following information:

Send To: Continental Deposit

Code City: CFCDeposit

State: DE

To properly credit your account, please include the last 4 digits of your social security # on the Account Number with Company line contained in Section 2 of the Western Union QuickCollect form.

To send money by phone, please call [redacted] and use the following information:

Send To: Continental Deposit

Code City: CFCDeposit

State: DE

Account Number: Last 4 digits of your social security number

Your deposit amount due: $50.00

2. MoneyGram - Money transfers are fast and easy when you use MoneyGram.

Go to your nearest MoneyGram branch and use the following information:

Receive Code: 9637

Company Paying: Continental Finance

City/State: Newark/DE

Account Number: Last 4 digits of your social security number

Your deposit amount due: $50.00

If you have any questions about your application please call us a[redacted] Monday - Friday 7:00am - 10:00pm and Saturday 9:00am - 1:00pm ET.

Sincerely,

Credit Officer

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, religion, national origin, sex, marital status, age (provided that the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income is derived from a public assistance program; or because the applicant has in good faith exercised his/her right under the Consumer Credit Protection Act. The federal agency that administers the compliance with this law concerning this creditor is the [redacted]Desired Settlement: I want my $50 back plus the $10.65 for a total of $60.95 since they changed the deposit after they received the $50 deposit.

Business

Response:

Our records indicate that Mr. [redacted] orignally applied for the Verve MasterCard on April 10, 2014. The response to the credit request was an approval for a secured MasterCard with the requirement of a $50 Security Deposit. The response that Mr. [redacted] had received indicated that the approval was valid for 30 days from the date of the response. Mr. [redacted] did not submit his $50 security deposit until May 4, 2015, 13 months after the original result date. Due to the lapse in time since his original response, it is required that a new bureau be pulled as a soft hit to his credit file, to ensure that he still qualified for the $50 Secured card. Upon review of Mr. [redacted]'s credit file in May 2015, it was found that, due to a significant change to his credit score since April 2014, he now qualified for a $500 Secured card. A $50 refund was sent to Mr. [redacted] with a letter advising of this change. We find that our actions taken regarding this application for credit is in accordance with the regulations surrounding the "Ability to Repay Act" no error was made in the change to his application results.

Consumer

Response:

Review: I closed my Matrix Discover card on Oct 22, 2013. On Nov 4, 2013 I got an email with a "payment due" message, asking me to pay the yearly $87 fee due in November. I called immediately and spoke to someone who told me she had no records of any closings and asked me if the person I spoke to transferred me to someone. I said that I spoke to one person who said the account was closed. She then told me she was going through her notes and to bear with her. After I told her I had RECORDED THE CALL IN OCTOBER, she SUDDENLY found a note saying "customer requested close account" on that date but that no follow up was made heh. Then she said she was transferring me and I waited on hold for 35 minutes after there was a pick up clicking sound from the other side and they shut the line on me. I called again then I was transferred again and this time someone picked up the line at 9:24am EST (her name was [redacted] or another spelling). I gave her the wrong date as Oct 21 instead of the 22 and she said she saw that note for Oct 21 but that it was never closed. I asked her again if it was the 21st and she said yes (so basically they lie if someone is on to them). She then repeated "I see you asked for it to be closed but no follow up was made" that the previous representative had said as well. Then she said she would remove the fees and that I would NOT be held responsible for it like it was a "gift". She said $17 was going to be removed today and the remaining $70 would be removed within the next 72 hours.I still don't trust a word they say and in case there are other people with similar problems like mine, I wanted to report it since this is FRAUD and I am sure there are people who will not pay attention and pay the amount due. I don't believe for a second this is an honest mistake, especially them confirming the wrong date for me calling ONLY after I told them I had had the call recorded. The reps are nice but I am sure this is part of their policy to try to bill the yearly fee and want to warn others.

Product_Or_Service: Matrix Discover CardDesired Settlement: DesiredSettlementID: Refund

Make sure my account is closed and if I get the same problem in a week or two, or receive a "no payment notice" with extra charges and have it reported to credit bureaus (my credit is impeccable with NEVER EVER A LATE PAYMENT OR NON-PAYMENT and if that is the case, I will sue the hell out of them for ruining my credit), I would like this as proof since I do NOT trust them whatsoever. Why would you tell someone your account is closed when it is not and then leave it a

Business

Response:

The account was closed on November 4, 2013. The fees have been removed from the account and you have no further financial obligation to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hopefully the account is closed as they claim it is but I can still log in to my account which shows an INCREASED credit limit with no mention of any closing while still showing a payment due date. However should any problems arise, this complaint should be proof enough that it was closed.

Review: I got a letter from the Continental Finance Company, LLC on the 14th of November stating that my account was in default. When I called the company they stated that I have not been making my minum payment. I have been making my payment on time according to what I was first told before or on the 28th of each month. They stated that since April I have had this issue. I was not aware of the issue until the 14th of November. They have been adding late charges since April. My credit limit is $300.00 and I have $235.00 in late charges on my account. Not only that they are gaining interest. I have been faithfully sending in my $35.00 payment each month since the beginning. They failed to notify me of this problem and have been adding the late charges without me being aware of them. I called to try to resolve the issue but they kept stating that they have a 25 day cycle. I don't know what that means. I am not happy that this has been handled this way. I do want to rectify the account and pay it off but they refuse to shut the account down or to help me out. I don't think that I have to pay the late charges that they have added to my account.Desired Settlement: I would like to have the late charges reversed and for them to let me pay for what is do which should be nothing as I have been making my payments on time every month.

Business

Response:

[redacted]

Our records show that you had a total payment due of $35 with a payment due date of April 22, 2013. Your payment was made on April 26, 2016 and you were considered past due. A Late Fee was assesed and your new total required payment was $60 with a payment due date of May 23, 2013. From May through November, you had made only $35 payments which was not satisfying your total required payment due each month. Our records further show that on December 2, 2013 you were provided a courtesy adjustment to your account to bring the total requried payment due back to $35. Therefore we find that this concern has been addressed and we trust that our response to this matter will be met with your satisfaction. As a matter of reference, please note that any month in which you do not make a payemnt on or before the payemtn due date will result in a Late Fee and increase to the required payment due for the next billing cycle. Please remember to always satisfy the total required payment due each billing cycle to avoid the further assessment of penalties and increases to the payment due amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Sometime in August 2014, someone opened a series of credit cards fraudulently under my name and social security number. Amongst these credit cards, the Verve credit card by Continental Finance has been by far the most annoying to resolve. The other three credit cards simply asked for a copy of the police report and promptly expunged the inquiries from my credit report. In November 2014, upon speaking to the customer service representative, I was told the account would be closed and I had nothing else to worry about. However, I continued to receive bills and letters from collection agencies regarding the debt. All the letters, including the first few bills which made me aware of the credit card, were mailed to my parents' address, which I hadn't lived in for over a year. This all took place while I was doing training for the Navy in San Antonio. In January 2015 I called once again and was informed I now had to send proof of my identity and current address, but was about to change duty stations, so I finally sent the fax in March of 2015. I called and was informed to wait a week, then another week, and two more weeks. A month later, I sent the fax again. Still no update from the customer service department which apparently has no direct contact with the corporate fraud department since they always made it clear that they were merely messengers with no information. In early May, I mailed and certified package with all the information and was confirmed to be received. Two weeks later, still no update. Eventually I faxed the information (which consisted of my ID, my military ID, a copy of the police report, a copy of my military orders, a copy of the USPS receipt with the tracking number for the hard copies and a copy of my lease) over to the customer service department, which then in turn personally sent it to the corporate offices to be reviewed. This was in late May 2015. Once again, I found myself calling every week only to be told to wait longer. It is now almost August, a year since the account was opened, and I have yet to receive any sort of answer other than "I don't know". There is an overdue account for various months as well as collection notices in my credit report which made it almost impossible and extremely expensive to purchase a car, as it has completely ruined my credit. They have done their worst (or best) to make the already terrible experience of identity theft even more annoying.Desired Settlement: I honestly just want everything and anything with Verve credit cards, Continental Finance and Mid-America banks out of my life for good. I want them out of my credit report, out of my mailbox, and out of my thoughts.

Business

Response:

After an investigation by our Fraud Department, we find that you have provided sufficient evidence to substantiate your allegation of Identity theft. As a result, this tradeline has been removed from your credit file with the three credit reporting agencies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have contact this company to explain I needed any information about a credit card they issued in my name to my Office address at [redacted] I never authorized the card I had a secretary that retrieved all mail and that was residing at my rental property at [redacted] for the last 1 years I have been living in with my ill father my business partner discovered several credit card in my name and the company name after the secretary quit we called each company and explained we needed there assistance so that we could file and press charges Continential Finance assured that they would help we have never heard from them or have never gotten any information we needed a copy of the application and signature on the application we need help and assistance we do not want this against me or my company the customer service agent advied me that they sent the card to my office after contacting them about the issue I started gettig letters from a collection company they never had the intentinons of helping me after they sent a credit card out to a high rise building anyone could have gotten this I need helpDesired Settlement: we need Applied bank to give a copy of the application, restore my credit , re- issue all stolen cards and send all documents to help press charges

Business

Response:

Please see the attached letter mailed to you on 10/22/13. Once the required documentation has been received, we will investigate your allegation fo identity theft.

Review: I have a credit card with this company that are closed out. I had my hours cut at work and I'm unable to make my payments to them each month due to my hours being cut and my other bills I have. I have not got anyone to help me with these bills. I don't know of any way to pay it.Desired Settlement: I would like this to be settled as paid in full. The amount is $389.89.

Business

Response:

[redacted]

We are in receipt of your letter regarding your request for your account to considered Settled in full. In an effort to ease your financial burden, we are prepared to settle your account balance of $434.63 as of the date of this letter, for $291.00 as long as you make this in either a lump sum or 3 payments of $97.00 each, using a guaranteed payment method such as Western Union Quick Collect, postal money order or cashier’s check. The payment schedule is listed below:

Payment Due date

$97.00 04-21-14

$97.00 05-05-14

$97.00 05-19-14

or

$291.00 04-21-14 (lump sum)

Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance noted above. In order to accept this offer, you must call 1-800-518-6145 today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you.

Please make the check payable to Continental Finance Company and mail the payment to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.

Best regards,

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: Statement of Review:

"Opened this card with $300.00 deposit. The money was paid from checking account at West Texas National Bank in Midland, TX. That account was closed on 4-10-13. Requested the deposit refund and after numerous attempts by phone with customer service have never received the $300.00. They say money was refunded 1-17-14 to the closed account. Bank says any money sent to a closed account would be returned to sender. Was last told that "corporate" had investigated and that the deposit had been refunded - period - the end. We have not received the $300.00 deposit regardless of what they are saying. They are just giving us the run around to avoid paying, or refunding the money."Desired Settlement: Statement of settlement:

"Return of $300.00 deposit."

Business

Response:

[redacted]

Per the included receipt, we refunded your $300.00 Security Deposit on January 17, 2014 back to your card ending in 2004. This receipt clearly indicates that the transaction was “settled” to your financial institution and, therefore, CFC no longer has the funds. If your account ending in 2004 is no longer open, please provide your financial institution with a copy of the included receipt so that they may research and locate the funds. Your financial institution has not returned the funds to CFC and is responsible for providing you with the refund of the $300.00. CFC cannot assist with this transaction because we have already sent the fund to your financial institution and they are withholding the funds.

Sincerely,

Consumer

Response:

Review: I closed my account in January due to a fraud charge and decided to not reopen the account due to the yearly fees. I obtained a letter from the company that charged fraudulant charges to my account and they returned the charges. Continental finance continued charging me after that date for late fees and monthly charges after my account was zeroed out. I have called every month, numerous times a month to have this taken care of. It has now been over 6 months and the account is still charging me and reporting negative on my credit report. I've spoken with managers who have stated it has been taken care of, including the most recent manager on 7/22 Mark Jones. I am trying to buy a home and this negative report has now prevented me from that. I've spent numerous hours on the phone with them in regards to this issue and everyone assures me it has been taken care of until I call back a week later and the charges are there again and they want to transfer me around and leave messages and no one ever returns my calls. The second issue started in June, I returned a product to Best Buy from a recall on a purchase I made on this card in January and Best Buy returned the amount to the closed account. I obtained all paperwork from best buy showing the time, amount, auth id, token id, original and return receipts showing it went back to that account. I faxed this information several times, I have all copies of the fax confirmations and whom they were sent to and each time the person stated I should receive my refund in 3-5 business days and 2 months later I have received nothing. I am very tired of dealing with these issues and need results.Desired Settlement: I would like for the billing issue to be resolved finally and updated to my credit report and to receive my refund.

Business

Response:

[redacted]

Our records indicate that Best Buy had posted the refund back to the card used for the original purchase. Since this account was considered to be a fraud account due to unauthorized transactions, the refund was never moved to your replacement card. On August 12, 2014, this issue was corrected and the $118.22 Best Buy credit was placed onto your replacement card. on the same date, a refund check in the amount of $118.22 was mailed to you at the address on file. Therefore, we find this matter has been resolved and requires no further review.

Review: I never activated a card I signed up for and canceled it within the 30 day period in November. Since then I've received statements of late fees. I've called numerous times to make sure the account was closed and every rep has told me it's taken care of. I called today and spoke to "[redacted]" 1/13/15 and he said I will receive a final statement and that the previous reps never fulfilled my request. I'm glad I cancelled this card and never opened it.. I can only imagine what an actual cardholder has to deal with by being a customer with this company. At the end of the call he told me he would be sending me more invitations to get the card again. This company is incompetent and predatory. Stay far away.

Product_Or_Service: Verve Credit CardDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want a written statement from someone showing if there was any damage done to my report that it's been corrected or a written statement stating it was not.

Business

Response:

Our records indicate that your account was closed, per your request, on January 6, 2015. On January 14, 2015 the balance was removed from the account, in accordance with the Terms of this account. Ttherefore, you have no further financial obligation to us.[redacted]

Consumer

Response:

Review: I made a payment to pay off my credit card in full, in doing so, I transposed 2 numbers in my account. For days on end, and still (a month and a half later) my payment shows as received. I had to personally make a call to the creditor to figure out, what had went wrong. When I first spoke to the representative, I was told it was returned due to insufficient funds. After speaking with my bank, I learned there was never a payment that was attempted to be made from the account. When I called back and spoke with another representative, I was told, that it had appeared I typed in the wrong account number. She also stated there was no note on the account, that a payment was returned due to insufficient funds and had no idea why I would have been told that. At this time, they will not accept any payments outside of a money order or western union. I don't understand why we couldn't just reprocess the payment over the phone. Especially since I have never made a late payment in the past and typically pay off my balance when I do make payments. My current statement says I owe $32 to pay off the card and that my last payment has been posted, even though it has not and is still not reflective in my available balance. I don't understand why a simple mistake has cost me late fees and fees to make a payment. As far as I am concerned, they are unwilling to work with you and help you for a simple mistake. And why I was lied to when I made the first call to fix this odd situation.Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like them to reverse late payment fees and to not report a late payment to my credit score. I don't understand why they couldn't have taken an immediate payment over the phone verses me having to pay an astronomical amount for western union or mail in a payment? When all I was trying to do, was pay off the credit card.

Business

Response:

Ms. [redacted],On May 14, 2015, we received a $366.22 payment via the Internet Payment option. This payment was returned by your financial institution with a return reason of “R03 No Account/Unable to Locate Account.” Payments that are retuned with this reason code are usually the result of a keying error when the account information was typed online or when an account number is used on which ACH transactions are not permitted. Due to the return of the first payment on your account, the account was reviewed and the charging privileges were revoked. Reinstatement of the charging privileges requires receipt of a payment, equal to or greater than the retuned payment. In order to expedite the release of the revoked charging status, we ask for payment in the form of guaranteed funds. On May 22, 2015, you contacted the Customer Service Department to inquire about the $366.22 payment since these funds had not been deducted from the bank account used for payment. You were advised of the return of this payment and stated that you would correct the bank account information online and would replace the returned payment. Although the returned payment was not fully replaced with the $337.00 payment received on June 16, 2015, we reviewed your concern and have reinstated your charging privileges and have provided you with a one-time courtesy refund of the $35.00 Late fee. Should you have any further questions regarding your account, please contact customer service at [redacted]Best regards, [redacted]

Review: I closed my account due to after a year of doing business with this credit card that was supposedly to help rebuild my credit started charging extra fees to my account without my permission. I called and argued this point with them and they were extremely rude so I told them to close my account. When they closed my account they took away my online login to my account to pay my bill at tat time I asked to be mailed monthly statements so I could pay my bills on time. May no statement June this year no statement. I called them to day June 6th to make a payment and they tell me they would you like me to mail you your statements I told the man yes I thought this was worked out 2 months ago. He informs me that I now owe $175.00 plus I have to pay $12.95 for payment by phone. I have been ripped off and this company is a disgrace to the human race. This company has not helped my credit at all.Desired Settlement: I want them to remove all late payments from my credit report. This company should be closed down for its unethical practices for charging fees inappropriately and not allowing customers to pay their bills online just because the account was closed and charging fees for making payments by phone because they will not mail out monthly statements as promised two moths ago.

Business

Response:

Please see the attached response mailed to Ms. [redacted] today.

Consumer

Response:

Review: Started with continental in May of 2015 at which time I paid a $125 dollar annual fee. On 6/30/2015, I found a withdrawal made from my [redacted] debit card for $61.05, when I called [redacted] I was told the transaction was made by Verve/continental finance, I did not authorize this transaction. I then contacted Verve and they claimed that I made the payment myself when I disputed that claim they directed me to contact my bank. I called [redacted] once again and was given the option to file a fraud claim at which time I agreed. Approximately 10 days later I received a letter letting me know that the transaction was reversed by continental finance and the credit has been applied to my account. On 9/16/2015 I made a [redacted] bill pay to continental finance for the amount of $200.00, upon checking on my continental web portal, I found that they only credited $35 out of the $200. I call customer service and we got [redacted] on a 3 way call for continental to confirm that it was indeed a $200 payment. This information was confirmed as accurate, even after the confirmation continental refuses to credit my account with the $200.00 they received from [redacted]. I then decided to close the account immediately.Desired Settlement: I would like to get the $200 dollars they received credited and the $125.00 annual service fee or a prorate of it returned to me.

Business

Response:

Ms. [redacted],Our records indicate that the $61.05 payment that posted to your account was made via the Internet payment option. This payment was processed after you had logged into your account using your secure login and password and had set up payments to be made to your Verve card. Therefore, any payment made via the Internet payment option must be considered as a valid payment since this payment method is Customer initiated and CFC had no participation in that payment. We find that this payment was returned as unauthorized. Furthermore, to address the $200.00 payment that was posted as a$35.00, we find that on September 16, 2015, this payment was corrected to the amount of $200.00. As a courtesy, we have provided your account with a prorated Annual Fee refund of $72.91.Sincerely,Vice PresidentCustomer Relations

Review: I was approved for Continental Finance Matrix Discover card April 2013.however, I have consistently faxed and mailed documentsand made several telephone calls to customer service, to prove the fact that I live at my address here in the State of [redacted] Yet, I have never received the credit card. I would love to be a customer of this company Continental Finance. I wish the Chief Executive Office, [redacted], AssistVice President of Continental Finance would please respond to my several letters that I have mailed her. I am sure being a customer of Continental Finance would be a excellent experience.Desired Settlement: never received the credit card that I was approved for April 2013, I sent several letters to [redacted] Assistant Vice President, advising [redacted] of the fact I was approved for a credit card with Continental Finance, I sincerely want to be a customer I know Continental Finance is a EXCELLENT OUTSTANDING COMPANY, I need a written response from Continental Finance. I was approved for a credit card but I have not received any responses from my request to send the credit card

Business

Response:

Our records indicate that [redacted] applied for the Matrix card on April 19, 2013. During the application process, the address of [redacted] was provided, along with the email address of [redacted] application was approved for a secured card requiring the funding of a $150.00 security deposit. [redacted] had requested that his address be changed. He was informed that once he funded the security deposit and his account was created we would complete the address change request. On June 13, 2013, [redacted] gave authorization to speak with his wife and it was requested he be approved for an unsecured credit card. Mrs. [redacted] was informed that due to our credit criteria, he could only be approved for a secured card. [redacted] did not fund the security deposit and no account was created. Unfortunately, due to new regulatory and insurance requirements, the financial institution that served as the issuer of our Matrix/Cerulean/Verve credit cards determined it was necessary to cease accepting credit card applications after June 27, 2013.

Review: One day without notice I received a new Mastercard from them with a letter stating they are replacing my Discover card with this new card. My old card had been deactivated. I had a $9 balance. I went to their website to make a payment as I have always done but, was unable to log in. I received an error stating my username/password was incorrect. I tried to create a new account knowing that I have a different card but another error stating that an account already existed. I called the technical support and had to give 5 points of verification. The tech could not help me and transferred me. For the next agent I had to repeat my 5 points of verification and that person could not help either. This went on for 6 transfers and 1.5 hours on the phone. I got frustrated and asked that my account be cancelled and have a paper bill sent to my house. I was assured the account was closed and told I had a $25 balance that would be sent to me in the mail. I did not receive a bill and started getting calls from them. I called them back and they said that I had $48 past due. I explained the situation and they again assured me that the account was closed and they verified my address and said again, they will send me a paper bill. The very next day, I got an alert that there has been a change in my credit scoring. I looked and they hit me with two delinquencies. I immediately called and asked that they be removed and was told I had to send a letter to the corporate office. The person I spoke with (Jennifer) did not have an address for me to send it to. This is absolutely unacceptable.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the delinquencies removed from my credit. I am more than willing to pay the amount of $25 that was explained to me on the phone when I receive a bill from them.

Business

Response:

[redacted]

To address your concern over receipt of a new MasterCard without prior notice, the attached letter was mailed to you on October 25, 2013 advising that your Matrix Discover card was converting to a Matrix MasterCard due to the sale of the portfolio. Your new MasterCard was mailed 7 days after the letter was mailed to you. Information was provided on how to set up your online access. Our records show that you called on November 15, 2013 and activated the MasterCard which was 8 days prior to the date on which you could begin using the MasterCard and the Discover card would be deactivated.

Our records further show that when your October 21, 2013 monthly billing statement was generated from your Discover card account, you had a balance of $4.95. Your required payment was $4.95 prior to November 15, 2013. When your November 21, 2013 monthly billing statement was generated from your Discover card, you had a balance of $30.75, which was derived from a $1.00 purchase on 11/3/13 at "The Mandate, Inc", a $9.95 purchase on 11/8/13 at "Mediapoint Capital", 2 $4.95 "Paper Statement Fees" billed on 11/21/13 and a $4.95 "Late Fee" since no payment was received prior to your November 15, 2013 due date. Your next payment due date was December 16, 2013, with a total payment due of $30.75. On November 22, 2013, your account balance of $30.75 was transferred from your Discover card to your MasterCard. We have no record of a call from you regarding your concern over online access until December 3, 2013. Our representative offered to stay on the line and walk you through the enrollment process; however, you stated that you wanted to close the account and you were transferred to the appropriate department. Your account was closed, per your request, on December 3, 2013. On December 21, 2013 your first MasterCard monthly billing statemnt was generated with a balance of $47.29, which was derived from the previous balance of $30.75, a $4.95 credit for the duplicate posting of the Paper Statement Fee on your November 21, 2013 statement, a $0.64 Finance Charge and a $20.85 Late Fee due to your failure to make a payment prior to your December 16, 2013 due date. Your next payment due date was January 15, 2014, with a total required payment due of $47.29. On December 26, 2013, our representative provided you with a courtesy refund of the $20.85 Late Fee. Therefore, you have an outstanding balance of $26.44. Please submit your payment in full prior to your payment due date of January 15, 2014 to avoid the assessment of a Late Fee and the negative reporting of your account to your credit file. Payments can be made online, with a representative using the Western union Speedpay option (a $10.95 Western Union fee applies) or by mail to: Continental Finance Company, Po Box 105125, Atlanta, GA 30348-5125 (please include your full 16 digit account number on your payment to ensure proper posting.)

With respect to your request to have the negative reporting removed from your credit file, we regret that we are unable to honor this request. We find that you failed to make your November 2013 and December 2013 payments and you were subsequently reported as 30 days delinquent. The Fair Credit Reporting Act dictates our responsibility as a furnisher of information to the consumer reporting agencies to provide accurate information. This account is being accurately reported to the credit bureau agencies and cannot be altered.

Review: This company has unethical practices as it relates to charges. I called & cancelled my account with them and on top of the interest charges the continue to charge an $18 per month "account maintenance fee" This is also not covered on the back of billing and does not line up with the information under the minimum payment warning. When I called I got the "company policy" answer but no one could tell me what an account maintenance fee was necessary on a closed account.Desired Settlement: Removal of the charges since the account was closed

Business

Response:

[redacted]

We are in receipt of your request to have your Continental Finance MasterCard be reviewed because of the Account Maintenance Fee.

In your cardholder agreement under section 11 it states: We will charge a monthly account maintenance fee of $18.00 for your participation in your account. This fee will be charged each month beginning with your second billing statement. If your account is closed by you or us, we will continue to charge the account maintenance fee until you pay your outstanding balance in full. we have attached a copy of your cardholder agreement for your reference.

Your account was closed, per your request, on January 2, 2014. your account balance, as of the date of this response, is $731.49. Please remit your payment using one of the following payment methods: Internet Payment Option, Western Union Speedpay option via phone with a representative, or by mail to: Continental Finance Company, Po Box 30311, Tampa, FL 33630-3311. Please include your full 16 digit MasterCard account number on your payment to ensure prompt posting.