Continental Finance Company

Review: 9/14 called and cancelled card per there requirements (never used card or made payment before the due date, was told card would be closed and all card fees(annual fee of 125) would be zeroed out with no balance due and account closed and would reflect withing 48-72hrs 9/16 was called and informed had payment due, informed agent account was closed, they verified and apologized 9/28 received statement in mail saying I was behind on payment and I must pay 98 by the 18th of Oct , I called and talked with agent, they said the account was closed and was default and in collections but I explained that the account was closed on the 14th she confirmed that I had indeed closed the account, but it was not zeroed out as was told, and that it would take 30days to do so and let me go, after she made the notesso I called and talked again with another agent after checking my notes, and she told me that if should take effect immediately in there system, and up to 48hrs for changes on my account login, but that there was no notes or changes other then the account was closed on the 14th, (first agent lied and said she zeroed account like the agent from the 14th) so this agent told she told me she would zero it out. I asked for a email confirmation but was told they cannot do that, but I would get a letter in the mail, but after being lied to by three other agents, I do not trust that the company will do what they say, and that they will running me around in circles so they can report me as negative on my credit report, I have read other reviews about this happening, and other negative remarks on this company which led me to close the account in the first placeDesired Settlement: for the account to be zeroed out and closed as requested, as there card agreement states

Business

Response:

Mr. [redacted],Our records indicate that your account was opened on August 18, 2015. On August 26, 2015, you contacted our Customer Service Department and activated the account. On September 14, 2015, you contacted the Customer Service Department to request closure of the account. In accordance with the Terms & Conditions of this account, closure within the first 30 days without usage of the card will result in a reversal of all fees and you will have no legal obligation on this debt. We further find that during closure of your account, the representative failed to deactivate your account. As a result, the account balance was not cleared and the next billing cycle occured on September 21, 2015 reflecting a past due balance. On September 29, 2015 the balance was removed from the account and you have no further finanical obligation to us. Additionally, since the card was never used for purchases, this tradeline was not reported to your credit file.Sincerely,[redacted]Vice PresidentCustomer Relations

Review: Hello,This year in February I had paid off my account balance andasked that my account be closed due to the high fees. Then in July I looked on my credit report only to find out my credit account was still open and they had charged me $120 in late fees and service fees. I had torn up the card so I do not remember my credit card number. I called their customer service and the man I talked to said they would refund me the $120 and close the account. Now today I went to check my credit report and I find that the account is still posted as open and that I am 60 days late of my $120 balance. I want this off my credit report by the end of the week. My name when I opened the account was [redacted]. I appreciate any help you can give me. Iam trying to f=improve my credit not make it worse. Thank you!Desired Settlement: DesiredSettlementID: Correction to a credit report I want the account removed from my credit report this week

Business

Response:

Our records indicate that on July 30, 2015 a Supervior closed the account and reversed the remaining balance. Your payment history has been updated to remove the negative reporting after payoff in February. This update will report to your credit file when the account cycles on September 17, 2015.

Review: I made 2 payments in January totalling $75, my due amount was $60 by January 28th. Both payment were made way before the due date (1/3 & 1/17);however, because the payment made on the 3rd was before their update for December was completed, it does not count towards my January payment, it is put towards my December payment. Now they are telling me I'm delinquent and that I now owe $105 by February 28th. I have tried to speak with everyone I can to no avail. They keep insisting that I have to pay $105 instead of the $35 that was originally due on Feb $28.This company is ripping people off with all kinds of fees and when I told them how am I suppose to know your refresh doesn't completed, I don't work for you. Their response was everybody knows that.I have asked them to close the account, but I refuse to pay them fees that I don't owen.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Want the account close and only to pay what I owe which they will have to tell me, since now with all these additional fees they keep charging I don't know what it is that I owe.

Business

Response:

[redacted]

We have reviewed your account and find that you did make a good faith effort to make a payment for the following billing cycle. We have provided your account with a refund of two $35.00 Late Fees. We have also adjusted your total payment due to $35.00, as a courtesy. Your account was closed, per your request, on February 6, 2014. in accordance with the Terms & Conditions of this account fees and finance charges will continue to be assessed until the balance has been paid in full. Your balance, as of the date of this response, is $305.66. Your next payment due date is March 28, 2014, with a total required payment due of $35.00. Payments can be made online, over the phone with our representatives using the Western Union Speedpay option (fee applies) or via mail to: Continental Finance Company, PO Box 105125, Atlanta, GA 30348-5125. Please include your full 16 digit MasterCard account number on your payment.

We trust that our response to this matter will be met with your satisfaction.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I made a settlement to pay off the Verve credit card because of excessive "fees". Since I made the "agreement" I have been getting 3 to 4 calls a day from card services. On some of the calls the caller hangs up when I answer. The calls have been all times of day the latest approx. 8pm.Desired Settlement: File harassment suit and cancel settlement.

Business

Response:

Mr. [redacted],Our records indicate that on June 9, 2015, you accepted an offer to settle your outstanding balance on your Verve card for just $365.72. The terms of this offer required that you make two equal payments of $182.86 on July 5, 2015 and August 5, 2015, respectively. The account remained in our system and was pulled into collection campaigns due to the account delinquency. Calls occurred between 8AM and 9PM local time and at no time did we make contact with you and attempt to call again on the same day. Therefore, the collection efforts were accordance with the FDCPA and no violations have been made. On June 24, 2015, you contacted our Customer Service Department regarding the collection efforts. Your phone number was removed from the account records and no furhter collection efforts have been made via this avenue. To date, we have not received your first settlement payment. To prevent the nullification of the offer, please make your full settlement offer payment of $365.72 by the final payment due date of August 5, 2015. Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance. Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Customer Relations This is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: I have a verve credit card and I signed up for the protection plan in Oct 2014. My account was in good standing. In Nov. the company (Continental finance) stated I was not signed up. at that time I signed up again and have done this again in Nov. and several times in Dec. I also did a three way call with a supervisor to the protection dept. I have never had paper work sent to me or have gotten signed up and now my account is past due and I am out of work and I signed up because I knew I could not pay in Nov because I had lost my job. The company has done nothing but call me and yell at me on the phone and be very disrespectful.

Product_Or_Service: master card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my account brought current and signed up for the protection plan

Business

Response:

Our records indicate that your account was opened on July 15, 2014 and during the application process you opted not to enroll into the Credit Protection Plan. On November 14, 2014, you contacted our Customer Service Department and stated that you were unemployed. You requested to enroll into the Credit Protection Plan at that time. When you contacted the Credit Protection Department, you did not state that you were already unemployed and requested to enroll into the program. They attempted to enroll the account, which was rejected since you failed to make your payment due of $35.00 prior to the payment due date of November 14, 2014. All subsequent attempts to enroll have rejected due to the account is not in good standing. Please be advised that enrollment into plan does not cover pre-existing conditions. Since your date of unemployment would be prior to your enrollment, and since the terms of the plan require that you are enrolled for 30 days prior to the date of unemployment, we regret that you are not eligible for protection since you werenot enrolled prior to your unemployment date. Once your account has bene brought to a current standing, you may enroll into the credit protection plan for any future covered events.

Review: ive paid 45 a month for 3 months and now they are saying I have 5 dollars credit and my payment is now 60 my payment is only 35 I have not used cc in 4 months I will not pay them cause they never drop balance and please have them remove off all credit reports ty james riniDesired Settlement: remove off credit reports

Business

Response:

[redacted],

Our records indicate that when your December 1, 2013 statement generated, you had an account balance of $131.70. During the next billing cycle you made a total of $567.42 in purchases and made a $35.00 payment. When your statement cycled on January 1, 2014, you were assessed the $18.00 Account Maintenance Fee, in accordance with the Terms & Conditions of this card, as well as, a total finance charge of $4.53. Your ending balance was $686.65, which exceeded your credit limit of $675. Therefore, you had no available credit for use. On January 5, 2014, you made a $35.00 payment, which provided an available credit of $23.35. You utilized $11.77 for a purchase and when your February 2, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.63 in Finance Charges. Your ending balance was $687.05, which exceeded your credit limit of $675. Therefore, you had no available credit for use. On February 5, 2014, you made a $35.00 payment, which provided an available credit of $22.15. You utilized $12.88 for a purchase and when your March 2, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $4.92 in Finance Charges. Your ending balance was $687.85, which exceeded your credit limit of $675. Therefore, you had no available credit for use. On March 26, 2014, you made a $35.00 payment, which provided an available credit of $22.15. No purchases were made during this billing cycle; however, when your April 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.45 in Finance Charges. Your ending balance was $676.30, which exceeded your credit limit of $675. Therefore, you had no available credit for use. On April 25, 2014, you made a $40.00 payment, which provided an available credit of $38.70. You utilized $25.57 for purchases and when your May 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.36 in Finance Charges. Your ending balance was $685.23, which exceeded your credit limit of $675. Therefore, you had no available credit for use. On May 23, 2014, you made a $45.00 payment, which provided an available credit of $34.77. No purchases were made during this billing cycle; however, when your June 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.55 in Finance Charges. Your ending balance was $663.78, which did not exceed your credit limit of $675. Therefore, you had an available credit of $11.22 for use. On June 19, 2014, you made a $45.00 payment, which provided an available credit of $56.22. No purchases were made during this billing cycle; however, when your July 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.16 in Finance Charges. Your ending balance was $641.94, which did not exceed your credit limit of $675. Therefore, you had an available credit of $33.06 for use. On July 30, 2014 you were assessed a $25.00 late Fee due to your payment not being received by the due date of July 28, 2014. On July 31, 2014, you made a $45.00 payment, which provided an available credit of $53.06 No purchases were made during this billing cycle; however, when your August 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee, your $25.00 Annual Fee and $5.31 in Finance Charges. Your ending balance was $670.25, which did not exceed your credit limit of $675. Therefore, you had an available credit of $4.75 for use. On August 4, 2014, you were granted a courtesy refund of the $25.00 Late Fee. You currently have an available credit of $29.75.

In Summary, we find no error has been made on your account. All fees and Finance Charges have been assessed in accordance with the Terms & Conditions of this card and your available credit has been properly calculated.

Sincerely,

Review: Continental finance has rocky mountain collections harrassing me from morning to night on a credit card bill I owe, if I had the money I would pay, I do not, but the harrassment continues, I am disabled, please stop the harrassment.

Product_Or_Service: credit cardDesired Settlement: DesiredSettlementID: Other (requires explanation)

Stop calling me morning to night, when I can pay I will.

Business

Response:

Our records indicate that this account was written off as bad debt on November 30, 2014 and was sold to UDH, an outside debt buyer, on December 30, 2014. Upon sale of the debt, CFC discontinued collection efforts. CFC cannot respond to, or assist with, any concern over the collection efforts made by the current owner of the debt. Please contact [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ever since Continental Finance has taken over my Matrix Card, they have made it impossible for me to submit payments. They keep telling me that I'm short by one number in my bank's routing information, but the same numbers are going to other companies and the payments are fine. I am building my credit back from a bankruptcy and I don't want these people to ruin my years of paying on time.

Product_Or_Service: Credit CardDesired Settlement: DesiredSettlementID: Not applicable

I want Continental Finance to take the payments on my card.

Business

Response:

Our records indicate that payments were being returned by your financial insitution due to unable to locate account. This is usually the result of a keying error when entering the account information via the E-Customer Service website. On May 19, 2015, our representative assisted you with making the corrections to the bank account information online and no further payments have returned due to this error.

Review: I missed a payment and was charged a late fee so the next month I doubled up on the payment, excluding the late fee. This company charged me another late fee for not paying the initial late fee.I was advised that the late fee was incorporated into my minimum balance and since I didn't pay it all I would keep getting charged late fee after late fee. I talked to a rep whom reversed the 2nd late fee, but it was taken off the acct balance and not my minimum payment. So I was then charged another late fee because the initial fee wasn't fully paid.I eventually close the card because I feel like this is a rip off. Come April 14th I was due for another payment so I called the company and asked if I doubled up on my payments would I get another late fee, I was advised I would, because now my minimum payment was $95, which included my payment for april and fees for being late. I ended up not making the payment for April because I could not afford to pay $95 which consisted of mostly fees. My min payment is normally $35 a month. I called in again mid April, trying to resolve the card but was told by the manager that they could not help me and that further late fees would be assessed. Here we are in May, and my minimum payment is $165. The $165 consists of 2 monthly payments of $35 and the rest are fees.My credit is being dinged and all I've tried to do is resolve the card but the company has some questionable billing practices. No payment arrangements can be made and late fees will continue to assess for not paying the initial late fee, which was incorporated into my minimum payment.Desired Settlement: I would like a refund of my late fees and I will to continue to pay my minimum payment as agreed. I also would like the Revdex.com to look into this company to see if their billing practices are legal. To charge a customer a late fee for not paying a late fee is ludicrous.

Business

Response:

[redacted],

Our records indicate that when your December 19, 2013 monthly billing statement generated, you had a payment due date of January 13, 2014, with a total required payment due of $35.00. Since no payment was received during the next billing cycle, you were assessed a $25.00 Late Fee, in accordance with the Terms & Conditions of this card. Your next payment due date was February 13, 2014, with a total required payment due of $95.00, derived from the current $35.00 due, the past due amount of $35.00 and the $25.00 Late Fee. This calculation of the total required payment due is ion accordance with the Terms & Conditions you accepted during the application process. On February 10,2 014, we received a $70.00 payment; however, since you failed to satisfy your total required payment due, you were considered to be past due and assessed a $35.00 Late Fee, in accordance with the Terms & Conditions of this account. Your next payment due date was March 16, 2014 with a total required payment due of $95.00, derived from the current $35.00 due, the past due amount of $25.00 and the $35.00 Late Fee. Our records further indicate that you were provided a courtesy refund of the $35.00 Late Fee. The refund of this fee will reduce your balance owed but does not reduce the total required payment due. When you made your $70.00 payment on March 13, 2014, you had failed to satisfy your total required payment due and was assessed a $35.00 Late Fee. Your next payment due date was April 13, 2014, with a total required payment due of $95.00, derived from the current $35.00 due, the past due amount of $25.00 and the $35.00 Late Fee. Since no payment was received during this billing cycle, you were assessed a $35.00 Late Fee. Your next payment due date was May 14, 2014, with a total required payment due of $165.00, derived from the current $35.00 due, the past due amount of $95.00 and the $35.00 Late Fee. Since you failed to make a payment by this payment due date, you were assessed a $35.00 Late Fee. Your current payment due date is June 13, 2014, with a total required payment due of $235.00. Please be advised that failure to satisfy this total required payment due by the payment due date will result in the assessment of additional Late penalties and the negative reporting of your account to the three credit reporting agencies. Please submit your payment of $235.00 using one of the following payment arrangements:

· Internet payment method (no processing fee associated with this payment method)

· Phone payment with Customer Service Representative (a $10.95 Western Union fee is associated with this payment method)

· Via USPS to the payment address of: Continental Finance Company, PO Box 105125, Atlanta, GA 30348-5125 (Please include full 16 digit account number on payment for proper posting)

In summary, we find that your account was handled in accordance with the Terms & Conditions of this account and no further action is required.

Sincerely,

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Consumer

Response:

I made numerous attempts to make payment arrangements only to be told that I would still be charged a late fee and that an arrangement could not be made. Out of all the credit cards I have, this is the only one that incorporates the late fee into the min payment due. I feel this is a rip off and I hope that your company reevaluates its Terms and Conditions and revise them to work in both the customer and the company's favor. If I am telling you I don't have $95 to pay all at once, what makes you think I have $200+? My credit card limit is only $400, yet my min payment is over $200?? That is ridiculous. I will continue to find other avenues to get my voice heard on behalf of the customer. Your company is a rip off.

Business

Response:

We regret that you are not satisfied with our previous response. However, as stated in the previous response, your account has been handled in accordance with the Terms & Conditions of this card. Those terms were required to be read and agreed upon during the applications process, which you completed. Additionally, these terms were provided to you in the cardholder agreement that you received with your card. And finally, the fee structure was disclosed during the activation process. Upon your verbal acceptance to those terms, your card was activated. Usage of the card acknowledges your acceptance to all Terms & Conditions of this account. However, we have reviewed your account and are pleased to announce that your account is eligible for a special settlement program. This program will allow you to pay just a portion of your current balance of $496.69, as of the date of this response, and result in you having no remaining financial obligation to us.

Here is all you have to do. Simply call us at [redacted] and tell us that you want to accept the settlement offer, and then make your payment(s) according to the schedule below, using a guaranteed payment method such as Western Union Quick Collect, postal money order or cashier’s check.

Payment Amount Payment Due Date

$124.00 06/18/14

$124.00 07/02/14

$124.00 07/16/14

Or lump sum

$372.00 06/18/14

Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance noted above. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you.

Please make the check payable to Continental Finance Company and mail the payment to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: signed up for a Discover credit card with a $300 limit and was originally approved. Was sent a bill for $35.,00 to activate this card and was told that the full amount of $300 would be on the card which never has happened

Have only received one bill in 3 months. Thought I lost the card and called to report it lost, then I found the card. Since I had just made a payment they said they would send a new card out on October 18. I have called a numbe3r of time

only to find out they never sent the card out and wont until I pay them $60 for the month of

September I paid them their $35.00 which I was told I owed and now they want another $60 and say there is only $29 of credit on the card. If this isn't a scam then what is?Desired Settlement: I want the new card they said they were going to send and I will make the $35.00 October payment. I also want the rest of the money they say I was approved for put on the card! I have contacted the company 3 times and have gotten

nowhere, they haven't sent a bill,. or a letter of explanation or the new card yet. Why should I pay for something I don't even have, They told me to destroy the old card after I found it. I don't even have a card!!!!!! Please do something about this to help me. Thank you very much [redacted]

Business

Response:

[redacted]

On June 23, 2013, your Continental Finance Matrix card was opened. You were approved for a $300.00 line of credit and, as stated on the application, the terms & conditions and in the cardmember agreement, you would be assessed a $75.00 Annual Fee. Therefore, when you called on July 1,2 013 to activate your credit card, you were advised that your available credit was $225.00. During the activation of the cards, our cardholders are offered the opportunity to make their first $35.00 required payment which opens up an additional $35.00 on the available credit, once the payment clears. You processed a $35.00 debit card payment on this date. Therefore, you had an available credit of $260.00. You then used the card for purchases during the July 2013 billing cycle totaling $119.81. Your account balance was $159.81, with an available credit of $140.19. During the August 2013 billing cycle, you used the card for purchases totaling $54.46, had finance charges of $4.74 and made a $35.00 payment. This brought your account balance to $183.98, with an available credit of $116.02. During your September 2013 billing cycle, you used the card for purchases totaling $90.37, had finance charges of $6.37 and was assessed a $25.00 late Fee since no payment was received prior to your due date of September 22, 2013. Your account balance was $305.72 with no available credit. Your next payment due date was October 23, 2013, with a total required payment due of $95.00. On September 29, 2013, you contacted our Lost/Stolen department and stated that you could not locate your credit card. The account was blocked and a new account number was assigned to you. Since the account was overlimit and delinquent, no credit card was mailed. During your October 2013 billing cycle, you had finance charges of $6.76. We received a $35.00 payment on September 28, 2013; however, this failed to satisfy your total required payment due of $95.00 and you were assessed a $35.00 late Fee. Your balance was $312.45, with no available credit. Since the account was still delinquent and overlimit, no replacement card was mailed. Your next payment due date is November 22,2 013, with a total required payment due of $130.00. To date, we have received a $35.00. You still must submit a payment of $95.00 to satisfy your total required payment due in order for the account to be considered current and a replacement card can be sent. Please remit your payment to: Continental Finance Company, Po Box 105125, Atlanta, GA, 30348-5125. Please include your full 16 digit account number on your payment. You may also make your payment online via matrixcardinfo.com or over the phone with one of our representatives. Failure to satisfy this required payment due will result in the assessment of a $35.00 Late Fee and the negative reporting of the account to your credit file. Additionally, no replacement card will be mailed until the account is current.

With respect to your statement that you have only received one bill for this account, our records show that you signed up through matrixcardinfo.com to receive electronic delivery of your statements. Each month, you are sent an email notification that you monthly billing statement is available for viewing online through your secure login.

In summary, we find no error in the handling of your account and trust that our response to this matter will be met with your satisfaction.

Consumer

Response:

Review: No idea why this company is displayed on my credit report as a "Promotional Inquiry". Never heard of this company and I'm not sure how they received my SSN. Also, why they have looked into my credit history. I NEVER gave my SSN to this company nor authorized them to access my credit history.

I have never heard of this company until today, 10/25/13.Desired Settlement: IMMEDIATELY stop using unauthorized information to access my credit. Please DELETE all information that you have, including my SSN.

Business

Response:

A promotional inquiry is a result of your information being purchased by one of our marketing vendors. You met certain criteria to be solicited for the CFC credit card. Promotional inquiries are soft hits to your credit file, not hard hits, which does not have any impact on your credit score. Promotional inquiries are submitted to credit reproting agencies with the criteria that we are looking for. If the credit reporting agencies believe you meet that criteria, they provide CFC with basic information. CFC does not receive your full credit file until you submit an application for credit. Therefore, CFC has not obtained and/or reviewed your actual credit file unless you applied for our card.

We have submitted your request to our marketing vendors to "opt-out" of future promotional offers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On the site they claim your payment will post to your account 3 - 5 business days. When you call in they tell you they hold your payment for 8 business days. The funds were taken out of my account via electronic check and immediately deposited into there account, yet they refuse to release funds. It is my understanding that if the funds have been released from your account they have to give you the credit.Desired Settlement: Apply my payment and give me open to purchase - waiting 8 days is OBSURD!

Business

Response:

With respect to your concern over the payment hold policy, the Availability of Credit and Payment Holds is identified in the Agreement and provides the following: Availability of Credit and Payment Holds. Generally, payments are credited to your Account on the date they are received. Depending on the payment amount and/or how long your Account has been opened, and if you have previously made a payment that was not to honored for any reason, such payment will not increase your credit availability until we are assured that the payment has not been dishonored. This payment hold will take up to seven (7) days. If you use a payment service provided by a third party to deliver your payment to us, that third party may charge you a fee for such service; such third party fees will not be billed to your Account. Credit to your Account may be delayed up to five (5) days if payment is (a) not received at the Payment Address or (b) not accompanied by the payment coupon portion of your Monthly Billing Statement. Delayed crediting may result in late fees and additional interest charges and fees being applied to your Card. Regulation Z requires a creditor to credit a payment as of the date of receipt, except if a delay in crediting does not result in a charge. 12 C.F.R. §1026.10(a). “Date of receipt” is the date the payment reaches the creditor. Payment by check is received when the creditor gets it, not when the funds are collected. (CPB Official Staff Commentary §1026.10(a)(i). If a charge is not imposed, a creditor may establish reasonable payment requirements. 12 C.F.R. §1026.10(b). Regulation Z does not require a creditor to post a payment to a consumer’s account on a particular date. 12 C.F.R. §1026.10(b)(1). Nor does it not require the credit line to be available on the date of receipt.Accordingly, a creditor may refuse to increase the available funds for a reasonable period after payment receipt to ensure that the payment will not be returned. This is precisely what CFC did. No fees or interest were charged. Regulation Z permits this practice; the Agreement disclosed it. We trust that our response to this matter will be met with your satisfaction. Should you have any further questions, please contact our Customer Service Department at [redacted] Monday through Friday 7AM-10PM EST and Saturday 9AM-1PM.Sincerely,[redacted]

Review: This company has shady business practices. I have tried multiple times to close my credit card with no success. I have gone through several supervisors to close this account. Every time I talked with them they say the account is closed but I keep receiving statements. Now they mailed me a new card and I need to activate it.Desired Settlement: I just want to close my account.

Business

Response:

[redacted]

Your account was closed, per your request, on December 4, 2013. The account has a zero balanace and you have no financial obligation to CFC.

We trust that our response to this matter will be met with your satisfaction.

Sincerely,

Review: I have a Matrix card with continental Finance and back in June when I mailed my payment slip and a check both with my account number on them. They applied the payment to my wife's account. This now shoed my account past due and once I was able to speak with someone and figure out what I neede to do which I folled said steps instructed to me by this company. It took over 3 weeks for them to correct this issue I was told I would not be charged any lete fee's or intrest due to there mistake and now this crooked company is constantly chraging me late fee's! I have contacted them several times about this and they tell me they correct the issue and remove the peneties and I turn around and they apply another late fee. This company is prcaticing crooked buisness and I am ready to cancel this card.You may contact me if you need more info on this!Desired Settlement: I want all late fees and finace charges removed from my account and my account brought to a current status! I do not want to find out that they tack on another late fee after this issue is resolved either so I can pay off this account and close it. I am done with this crooked company!

Business

Response:

On July 29, 2013, the account received a refund of the late fee and the payment history was updated to reflect a positive payment status due to the error of posting [redacted] payment to his spouse's account. No further action was required.

Review: I have the surge credit card from continental finance. The interest rates are really high 29.99% I was billed a 125.00 annual fee and received a low credit line. Also being billed for card security that I didn't sign up for. I always pay more than the minimum payment and should have a credit limit increase.Desired Settlement: I want a credit limit increase by 500.00 so my credit line will be $1000.00 and I want a partial refund on the annual fee because $125.00 is too high. If the business doesn't increase my credit limit within 30 days I will be closing my account out at the end of the year.

Business

Response:

Mr.

[redacted],Our

records indicate that you applied for the Surge MasterCard via the Internet.

During the application process, you were required to read and electronically

accept the Terms & Conditions of this card. The Terms & Conditions

clearly stated that there would be a $125.00 Annual Fee and that the initial

Credit Line would be $500.00. By the submission of the application for a credit

decision on June 27, 2015, you acknowledged that you accepted these Terms &

Conditions. In addition, you submitted 2 more applications on July 26, 2015 and

July 27, 2015, respectively, and had accepted the same Terms & Conditions

upon submission of both of those applications. We find that the initial

application had the requirement of submission of documentation to validate your

identity. The additional applications were declined due to previous submission

of an application within 90 days. On July 27, 2015, we received your

documentation, corrected your Date of Birth from 6/19/1978, as input on the application,

to 6/19/1986 per the Date of Birth on your Driver’s License. The application

was submitted for a credit decision and you were approved for the account. The

card was opened on July 31, 2015, at which time your MasterCard and cardholder

agreement were mailed. The Cardholder Agreement also discloses the fee

structure of the account, the initial credit line and the ability to apply for

a credit limit increase after 12 months. When you contact our Activation Department

on August 6, 2015, you were disclosed, via a recorded message, the fee

structure of the account and the initial credit line. You selected the prompt indicating

you accepted these terms and were transferred to a representative who again

went over the fee structure and credit line. Upon your verbal acceptance, the

card was activated. Therefore, we find that you were properly disclosed the fee

structure and the initial credit line of the account prior to the activation

and use of the card and therefore we cannot honor your request for a full or partial

refund of the Annual Fee. Per your request, the account was closed on November

9, 2015. Please advised that closure of the account does not relieve of your financial

obligation on this debt nor will it suppress that assessment of fees.Please

contact our Customer Service Department at [redacted] with any further account

questions.Sincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: TWO PAYMENTS OF $100 WERE WITHDRAWN FROM MY CHECKING ACCOUNT ON 9/25, AND 9/29, FUNDS WERE VERIFIED WITHDRAWN WITH CONTINENTAL FINANCE AND [redacted]. A REFUND OF $100 HAS STILL NOT BEEN ISSUED AND I'VE CALLED EVERY DAY SINCE 9/29 AS WELL AS MY CARD IS STILL REVOKED, I WOULD LIKE THIS ISSUE RESOLVED IMMEDIATELY

Business

Response:

Ms. [redacted],Our records indicate that on October 6, 2015 a refund was provided back to your bank account for the duplicate $100.00 payment that posted to your Surge MasterCard. Therefore, no further action is required.Sincerely,[redacted]Vice PresidentCustomer Relations

Review: We used two credit cards to place a hold on a camper we were purchasing, when the dealer refunded the money they mistakenly refunded the entire amount to one card, the card that only had a $400.00 limit. Continental Finance (Matrix) has been holding the money since then (May 2nd). I called to find out what they needed from me, and was told: a letter stating what the mistake was and how I wanted it refunded, which was faxed immediately on May 11th. I contacted the dealer to have the receipt faxed showing that they sent the money to (Matrix) Continental Finance, which was sent on the 13th. I waited the suggested 7 days and called again on the 21st, I spoke with [redacted] the supervisor on the floor. He told me that he would expedite the paperwork and let me know when I could expect resolution, generally within 7-10 days, which would be the following Tuesday.I contacted them again on Wednesday May 27th to find out what had happened to my update, where was my refund. They stated [redacted] wasn't available so I spoke to another supervisor, who told me that he would send it to customer relations, since it appeared that it had not been sent, and make a note on the account.Today is June 3rd, I called again, [redacted] was not in and another supervisor on the floor told me that he would send it to customer relations -- again! I don't know what else to do at this point. They will charge me another $12 monthly "fee" tomorrow and I'm sick and tired of paying their fee with no resolution in sight.Desired Settlement: DesiredSettlementID: Refund

I want my money refunded and my account closed without paying another monthly fee. I am done working with this company. They charge me $12 a month even though I have paid my balance in full and now they have held my money for a month, I have a credit of $1837.85 owed to me. I expect exactly that amount sent back before the end of June, preferably before the 15th which will have given them a month to correct the account.

Business

Response:

Ms. [redacted],Our records indicate that on May 5, 2015 your account was reviewed due to the posting of a credit in excess of your $400 credit limit. It was found that May 1, 2015 your account received a credit from [redacted] in the amount of $2218.56. A review of your account reflected only one purchase at that merchant for $318.56. Since it is against MasterCard regulations for a merchant to place a credit onto an account other than that used for the purchase, or an amount that is in excess of the original purchase, your account was revoked pending documentation from the merchant explaining the excessive credit. On May 6, 2015, you contacted our Customer Service Department and was advised what documentation was required in order to reinstate your charging privileges and for the refund of the credit balance on your account. On May 7, 2015, we received a letter from you explaining the credit; however, this did not satisfy the requirement of documentation from the merchant. On June 5, 2015, a Customer Service Manager contacted the merchant for clarification of the credit. After receiving the necessary verbal explanation, your charging privileges were reinstated and a request was sent to the Accounting Department for a refund to be sent to you for the credit balance. On June 5, 2015 a refund check in the amount of $1837.85 was sent to your address on file. Your account is still open for use. If you would like to close this account, please contact Customer Service at [redacted]We trust that our response to this matter will be met with your satisfaction.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This complaint concerns the "Verve" credit card issued by Continental Finance LLC. During the time I've held this credit card, almost each and every time I try to make an online payment on my balance, it's next to impossible to do so at their website. I've repeatedly called customer service, and while they are friendly and well-intentioned, they have been little to no help. Each time I type in my username and password, I receive an error message. As such, I chang my password per the directions on the site, and the same thing happens all over again. This has been going on now for at least the last 4-5 months. And while I have at times been able to sign in, it usually is the case that I'm unable to do so. All of this has led me to conclude, perhaps rightly perhaps wrongly, that this company has set up its service up so that customers have great difficulty making online payments. In this way, customers are late in making payments and their balance grows. No credit card company after all is interested in customers who consistently make their payments on time and pay off their balances each month. I would like an reimbursement of any late fees charged to my account.Desired Settlement: I would like a reimbursement of any late fees charged to my account and the requisite billing adjustment that would accompany doing so.

Business

Response:

Please see attached

Review: I have been dealing with this "sketchy" company for months. Unfortunately I didnt research online before joining them. However after bad experience I did research and found that they do some very shady things. Worst of all, after a year of paying their HIGH interest, they start adding an additional 12.00/mo to your bill and a 75.00 annual "service" fee. Once I saw this I called to cancel the card well before the year date. I had made EVERY SINGLE payment on time, been a very good customer. I was told I couldnt cancel til the final month. So I called back in early Dec, and was told it was cxl. However, the bill said different, so I called back near the end of the month, wasting my time again to make sure it was closed, told it was and that the 87.00 in fees were removed. STILL, 2 weeks later the charges are still on the account. I called AGAIN and was told, yeah they'll come off at some time. I told him I would not make my payment at the end of January, unless those charges were removed. I wasnt getting roped in to being told, well you paid on the account its still open. I was told by the rude clerk in no uncertain terms, " you better make the payment or we'll charge you more fees" basically threatening me, A CUSTOMER WHO HAS NEVER MISSED A PAYMENT OR BEEN LATE ON A PAYMENT WITH THEM" I am not paying them anything until I see these bogus charges are removed. I will never pay a credit card company a 12.00/mo "handling fee". That is ridiculous. Any decent c/c company would have seen the payment record and said we'll waive those fees, espeically since you are already paying our high interest. I need help, as I will NOT PAY these people a penny until those fees are removed and I have some sort of confirmation that no more of their bogus charges will be "mysteriously" added to the account, out of spite

Product_Or_Service: credit card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a letter/email from this company ( with a copy to the Revdex.com) stating that those fees have been removed, and no other fees will be added to the account, as long as all monthly payments are made

Business

Response:

[redacted]

As stated in the Terms & Conditions that you were required to read and electronically accept prior to the submission of your application for credit, there is an annual fee of $75.00 each year. In addition, there is a $12.00 Monthly Maintenance Fee that begins assessment upon reaching the 13th month. Since you had requested to close your account within 60 days of the Annual Fee Assessment on your anniversary date of January 1, 2014, the fee was removed from your account balance on January 16, 2014. You also received a courtesy reversal of one $12.00 Monthly Maintenance Fee. Please be advised that, in accordance with the Terms & Conditions of your account, this fee will be assessed each month until the balance has been paid in full. Your account balance, as of the date of this response, is $295.94. Please submit your payment via the Internet, the Western Union Speepday option with a rep over the phone, or by mail to: Continental Finance Company, Po Box 105125, Atlanta, GA 30348-5125. Please include your full 16 digit MasterCard account number on your payment to ensure prompt posting.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Consumer

Response:

Review: On September 7th 2015 I applied for the Surge card, I received correspondence via email requesting proof of identity. I was informed that the information could be faxed, emailed or mailed to them, so I chose the option to email. At that time September 7, 2015 I sent them a photo of my Drivers License, social security card,and an electric bill. I did not get any correspondence advising that those things had been received, so on September 15, 2015 I called and was told to wait 10 days. It has been well over 30 days and I still have not gotten a response so I called today October 12th at 9:09am I spoke to a representing at customer service which informed me that her supervisor stated for me to "give it until Friday and if no response to call back" I immediately asked to speak with him and was advised by him that the lady who does the processing has been slow. I informed him that they have had ample time to process my information and to get me his supervisor. Then Andrew; who stsated he was a manager, came to the line and stated that today is a holiday and that no one is there, I need answers now. I am furious and this should not be happened to me and this behavior has to be stopped.Desired Settlement: My application needs to be processed and as promised a card needs to be sent. IMMEDIATELY

Business

Response:

Ms. [redacted],Due to external issue with the email server, any emails sent to [redacted] prior to September 15, 2015 were not received. Please resubmit your documentation to this email account or via fax to 3[redacted]