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Continental Finance Company

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Reviews Continental Finance Company

Continental Finance Company Reviews (680)

Don't do business with this shoddy company! I needed a credit card for an unexpected trip. The first thing they do is bill you $125 processing fee. Then they ask for a payment that day. (You can tell them you are paying on the due date). So I get my statement. My payment is due on the 27th of the month. So I pay my July payment on July 25th, I pay my August payment on August 27th and then I make my September payment on September 3rd. So now I am ready to make my October payment by October 27th. I get an email on October 7th, telling me that my payment is past due and now I owe 105.00. WHAT??? I call them and I am told that because I paid on the September payment on the 2nds, it was processed as an extra August payment and so therefore I am late. So now I still owe September and I owe October and a $35 dollar late fee. She said if I would have paid on September 4th it would have been the September payment. She would not help me but got a supervisor. I got the same runaround and he said he will talk to corporate. So now, although I paid my payment early, I owe late fees, an extra month payment and they are turning me over to credit bureaus as a late pay. I am cutting this card up and paying these loan sharks off ASAP. Don't do business with them!!

Review: There is no way to contact this company without an account number, it is a credit card company and I'm trying to close out my account. Every time I call it prompts me that they are sending me to the customer assistance, then it just hangs up on me. Not to mention the outrageous fees and ARP, if you pay the minimum every mouth of 35 dollars only 8 dollars goes on the principal. I had this card since 2009 and the credit limit was only 450 dollars so I could start to build some credit. And I pay it every month since then, and still have 68 dollars left on it, the card was ripped up 3 years ago, and ever since I can't get a hold of them, since all my bills are payed online and I moved, you can do the math on how much they have took from me in fees and other charges, I'm sure it's in the thousands.. I have read over 100 of complaints online about this company and don't understand why nothing is done about these scam artist. I have a discover card and want to close out the account on the old one, but I can't get a hold of them. This is to me "Denial of Service", I want something done so I can close out this account. I put in a complaint about this, 2-3 years ago and nothing was done. Please help me with this issues, and I have tried every phone number under the sun and get the same message.Desired Settlement: With the contact information that I can talk directly to a person and get this resolved.

Business

Response:

[redacted]

Our records indicate that your account was closed, per your request, on June 21, 2012. We further show that you spoke with one of our Customer Service Representatives today, July 7, 2014, at 3:51PM EST to confirm that your account was closed.

Your account balance, as of the date of this response, is $33.57. Please note that closure of your account does not suppress the billing of fees. Therefore, when your account cycles on July 13, 2014, you will be billed for the $18.00 Account Maintenance, as well as, Finance Charges. To avoid further assessment of fees, please pay the remaining balance prior to July 12, 2014. Payments can be made online with no additional cost, over the phone using Western union Speedpay (a $10.95 Western union fee is applicable) or via the USPS to: Continental Finance Company, [redacted]. (please include the reference[redacted] on any check or money order payments.)

Sincerely,

[redacted]

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Notice of Furnishing Negative Information. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report

Review: On February 6, 2014, I called Matrix, and talked to a representative, about closing out my account because of the high interest charges they were charging. I asked the representative how much I had to pay to close out my account. The representative told me $70.00. Which I paid online. For the last few months a mediator has been calling me threatening to sue me for an absorbent amount of over $900.00 and court and attorney fees, because I could not cancel my card. I explained to them that when I closed that card out I was not using the card, it was just accumulating interest fees and other charges and all was owed at that time was $70.00 which I paid. I believe these individuals are very unethical in what they are trying to do.

Product_Or_Service: none

Account_Number: 7740Desired Settlement: DesiredSettlementID: No further contact by the busi

Stop calling me with their threats.

Business

Response:

Our records indicate that when you spoke with our representative on 2/4/14, you inquired about the amount past due on your account. You were advised that you had a past due balance of $70.00 and you made this payment. However, at no time were you advised that this was the remaining balance on the account. Since you failed to make any further payments, the account was written off as a bad debt on 5/31/14 and was sold to UDH, an outside debt buyer, on July 1, 2014. Upon sale of the debt, CFC discontinued collection efforts. Therefore, any concern you may have over the collection efforts or balance owed on this debt must be addresses with the current owner. Please contact [redacted]Sincerely,[redacted]Vice PresidentCustomer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Aside from the incessant phone calls, their customer services reps are the rudest I have ever come across.

I have had a Verve Mastercard for over a year. I received a letter that was even written in a rude, condescending manner. It stated that my charging privileges had been revoked because I had failed to comply with the terms of my masterCard Cardholder Agreement. I was told that I still had to pay the balance that the account was still subject to fees and that I was to destroy my card(s).

So what had happened? The payment that I made last month was returned by my bank. It doesn't matter why it was returned even if it was a bank error, CFC does not care.

Then the phone calls started about 10 times a day to both my home number and my work number.

I was able to login to my account and could see that they had reversed the payment and also added on the yearly fee, so now I was over the credit limit. I could not even make a payment, that option was now gone.

I received a second letter telling me that they had not received my payment and that It had to be made via Western Union or some such service.

When I called the Customer Care Specialists (Ha!), I asked why they don't remind their customers that their yearly service charge was coming up? "It's in the Cardholder agreement that you acknowledged", was the reply. What a crappy response. I said Amazon sends a reminder that your Prime membership is coming up for renewal why can't Continental Finance do the same? Apparently they are too busy harassing their customers by phone for other reasons.

I have read many, many complaints about this company and it is true, they are awful. Another thing that might help people make their payments on time, allow us to set up payments in advance online! If my payment is due on the 15th of the month, let me crete my payment with a date in the future, say a month in advance at least. Other companies can do this, why can't Continental Finance?

Review: Continental Finance took Matrix card over awhile back, and they changed their website about 2 months ago, and they sent me an email that the online payment function would be available when this change was occurring. I made the payment, and they got it. I make all my payments online, through their website. I have an excellent payment history with them, and carry a small balance because I don't have a car loan. I try to change my password each month, for security reasons.

When I tried to log in to the website to pay my bill in April, I had numerous difficulties in doing so. It kept saying that the site was down. I finally was able to log in to make my payment, but I had to do everything all over again. I never got any kind of email from them regarding my payment, and I go a weird call on my cell phone about some kind of fraud involving Mastercard. I did have difficulty using the card.

I got my bill from Continental Finance this past week; they got my payment for April; the next day, I got a letter stating that my card was being "revoked" and to destroy the card, that I "failed" to abide by the agreement, which is ridiculous; it also said that it was an "attempt to collect a debt" even though I was not late with my payment. I tried to log into my account, and it was locked. I called and spoke to an overseas customer service rep, who gave me the runaround, and asked me questions about fraud. She told me that they got my payment, and that was not the issue. I was unable to even access my account via the automated phone system.Desired Settlement: I am so angry with this company for treating me this badly. I would like a replacement credit card, but I really think that it is best for me to close the account. I want this off my credit report. I tried to close it last year, but they talked me into staying with them, and gave me a lower fee. The card is expiring in June, and I was thinking of closing it because I read the horror stories of how they "revoke" customers' cards, if they pay off the bill.

If they want my business, they will have to give me some kind of apology/explanation, credit for my aggravation, and send me a new card. Otherwise, I will close it out and make monthly payments until it is paid off.

I WANT THIS OFF MY CREDIT REPORT. This is a real mess. I have other cards, and I just got a credit increase on one of them. I don't want this to affect my other cards. These people are sleazeballs, and there are numerous complaints about them doing this to customers.

Business

Response:

Our records indicate that in March 2014 you had accepted the offer of a reduction of the monthy maintenance fee from $12 to $10. However, in May 2015 you had requested a lower Annual Fee. During this call, you were advised that we could reduce the amount of your Annual Fee from $75 to $50; however this would then change the Monthly Maintenance Fee back to $12.00. You had agreed to these terms and were provided a refund of $25.00 for the difference in the amount of Annual Fee billed and the reduced Annual Fee. On your next billing statement, you were assessed the $12.00 Monthly Maintenance Fee in accordance with the terms of the reduced Annual Fee. We regret that we do not have a product with a $50 Annual Fee and $10 Monthly Maintenance Fee. On June 8, 2015, you closed the account. Your balance , as of the date of this response, is $369.39. Please be advised that closure of the account suppresses the assessement of the Annual Fee but the Monthly Maintnenace Fee, Late Fees and Interest will continue to be assessed, when applicable, until the balance has been paid in full. As a courtesy, we have changed your account tm ers to the $10.00 Monthly Maintnenace Fee to assist with the balance until pay off. Please note that if you chose to reopen this account at any time, the Annual Fee will be assessed on your Anniversary date in the amount of $75.00.

Consumer

Response:

Review: February 14, I spoke with a lady from this company concerning my account which was 3 days past due. She told me that if I made a payment by the 15th for 34.95, and paid $200 on the 27th, which only $175 was due, that she would refund the late fee and remove the 30 days past due from my credit report. I made a payment the next day on the 15th for 35.00. On February 16, the late fees were refunded. On February 27, I called to make the $200 payment as agreed and asked to speak with her, the gentleman that answered the phone said that she was unavailable but that he would be able to help me out. He then told me to fax something to 13024547952 to request that they remove the late payment. I explained to him that, that's not what I was told, nor what the agreement was. However, I faxed a letter to them requesting the 30 days late payment be removed from my credit report and explained the situation. I have still not heard back from this as of yet. I called back on March 3, and spoke with [redacted], who also allowed me to speak with her manager and they assured me that it may take just 1 more week because it wasn't quite 30 days as of yet. I checked my report again March 16 and the 30 days past due was still showing up, as well as my March payment had posted saying okay. I talked to Ms. [redacted] who assured me to give it a few more days and to call a [redacted] which was the active dispute department. I have been calling that number from the 16th until today the 24th, nobody has never answered and I left at least 7-8 message, and no one has yet returned my call. I called back to Continental Finance today and I was told to call [redacted] which turned out to be the number to a fraud department. I talked with the lady who was very helpful and called Continental Finance on 3 way. We spoke with a gentleman named [redacted] who verbalized that the payment would be reversed and to give it a little while longer, even after we both explained the situation to him. He gave me another number to call. They have given me the run around for about a month. I help up my agreement, they even reversed the late fee, but never removed the 30 day late payment from my account. Most credit card companies and businesses even have a grace period, I was told in the beginning there was a 25 day grace period, and now they are saying there is not grace period at all, which I have never heard of. I am very disappointed at the poor customer service and professionalism that I have experienced with this company.Desired Settlement: I would the 30 day late payment to be removed as initially agreed. The late fee was reversed when I paid the 35.00, 34.95 was the agreement, but the 30 days late never removed. Or I would like to pay this account out in full and have it deleted from my credit reports all together, and I would be willing to pay any extra fees to have that done. I know that it is the credit company's right to do that. This was an agreement that was made by a customer service representative from your company, and I hope and expect that you would carry it out.

Business

Response:

We have reviewed the recorded phone conversation and find that our representative did not inform you that the payment history would be updated. You were advised that the Late Fee would be refunded to your account as a courtesy and that you could submit your request for removal of the negative reporting by faxing your request to Corporate for review. We have a legal obligation to accurately report the payment history on all accounts and find that your account was past due and was reported accurately as such. Therefore, we cannot honot your request for removal of the negative reporting of this account.[redacted]

Customer Relations

Consumer

Response:

Review: The billing statement is under MATRIX ,the payment was going to CONTINENTAL FINANCE the logo was DISCOVER......but .....they sold or changed to MID_AMERICA BANK

when that happened the card wouldn't go thru,the payments couldn't be made on line or by phone I CALLED AND CANCELLED THE CARD TOO DIFFICULT TO DO BUSINESS with them!! that was DECEMBER 2013. they are collecting on late fees and bogus charges from January 2014 to date on a CLOSED account to the tune of 311.00 of MADE UP, BOGUS CHARGES.Desired Settlement: I will demand an itemization of the 311.00 charges, and a credit for fraudulent charges,OUT OF COLLECTION ACTIVITY and VERY IMPORTANT the correct reporting to the credit bureaus.

Business

Response:

[redacted]

As indicated on the attached billing statements, you had a balance of $311.05 on your Matrix Discover card in December 2013. When your account was converted to a Matrix MasterCard account, this balance was transferred to your converted account. As stated in the "Notice of Conversion" mailed to you in November 2013, you would need to register your Matrix MasterCard online upon receipt in order to submit payments via this avenue. Upon conversion, all statements were mailed to your address on file, with no additional cost for a "paper statement fee". This statement provided the payment address for the mailing of payments since you had not registered your card online. No payments were received for the December 29, 2013 payment due date, as well as, the January 29, 2014 due date. As a result, your total required payment due was $165.00 with a payment due date of March 1, 2014. On February 24, 2014 a $95.00 payment was received but did not satisfy the total required payment due, resulting in the further assessment of late penalties. Your next payment due date was March 29, 2014. Our records indicate that no additional payments were received during the April 2014, May 2014, June 2014 and July 2014 billing cycles. As a result of the severe delinquency on your account, the account was written off as a bad debt on July 31 ,2014. On July 29, 2014, we had received a letter from you stating you did not receive your MasterCard. Due to the severe delinquency, no card could be mailed. An offer to settle the outstanding debt was mailed to you. The terms of this offer would require that you make 2 equal payments of $158 due August 12, 2014 and August 26, 2014, respectively, or a lump sum payment of $316 by August 12, 2014. Since we have not received any payment on this offer to settle your balance, the account will now be sold to a third party debt buyer.

Per your request, we are providing printouts of your monthly billing statement activity on the Matrix MasterCard account.

We trust that our response to this matter will be met with your satisfaction.

Sincerely,

Review: I lost my job on 07/21/2014. I contacted Continental soon thereafter regarding my credit card protection and was informed I had to be unemployed at least 30 days, I could not get the form sent to me until then so I would need to call back. I called back in late August after 30 days of unemployment. I was told a Benefit Activation Request form would be mailed to me. I contacted Continental again in mid September when I had not received it after 2 weeks had passed. I was told another one would be mailed to me. I asked if it could be emailed or downloaded from the internet and I was told no. I received the Benefit Activation Request form on 09/18/14 and immediately sent to my former employer. As soon as I received back I faxed with Illinois Department of Employment Security ("IDES") unemployment approval letter on 10/09/14. I contacted Continental and was informed that my was not scanned in until 10/15/14. I was assured that my account would receive retroactive payments once approved. I received approval letter and Continuing form from Continental on 10/27/14. I completed and submitted with my IDES payment stub dated 10/21/14. However, the 09/21/14 - 10/22/14 payment due on my account 11/18/14 was not made resulting in a$25.00 late fee, additional interest and a missed payment on my account. I received a letter from Continental on 11/28/14 stating that I was no longer receiving unemployment. Despite numerous attempts to speak to the Program Administrator who made this error I have been unsuccessful. These delays and errors are negatively impacting me financially and hurting my credit which I have been working very hard to repair.Desired Settlement: 1. $35.00 payment for 09/21/14 - 10/22/14 2. $35.00 payment for 10/21/14 - 11/22/14 3. $25.00 late fee(s)charged be reversed immediately 4. $10.00 credit for additional interest & credit protection accrued based on overstated balance as a result of non payment and late fee on accountTotal $105.00 5. Any late payment or other adverse information on account or submitted to credit bureaus be corrected

Business

Response:

Our records show that payments had been made on the Unemployment claim; however, due to non-receipt of required documentation to continue the claim, the claim was closed on December 30, 2014. The Late Fee and account delinquency was removed and your account is open, active and current. To process a continuation of the claim, please contact the Credit Protection Department and provide all required documentation.Sincerely,[redacted]s

Consumer

Response:

Review: I was sent a statement letting me know I had a minimum amount due of 95.00 after making an online payment on 11/09/2014. There was a data entry error on the checking account. Therefore, the payment was reversed, and I was never informed. Therefore, I recieved a late fee of 25.00 and owed last month, and next month. I contacted the customer service department, and they 'waived' the late fee, but informed me I still owed a minimum amount due of 95.00. I informed them the 35.00 was still available to be removed, but I was informed if I did not pay the additional 60.00 I would get another late fee of $25.00.Desired Settlement: I am just requesting that the late fee not be owed so that I can afford to pay the bill.

Business

Response:

Although you have received a courtesy reversal of the $25.00 Late Fee, this reversal is only deducted from your balance, not he total required payment due, since this was a courtesy reversal. The calculation of the total required payment due is in accordance with the Terms & Conditions of this account. Therefore, we regret that we cannot honor your request. Please submit your total required payment in order to avoid any further assessment of Late penalties.

Review: The credit card Verve (Continental Credit Co.) has been charging me a $12 monthly maintenance fee. This month a $75 annual maintenance fee was added to my fee charges. I talked to a customer service person, ([redacted]) she said that the annual fee was a membership fee. In a call about 3 months ago I distinctly asked customer service to explain there FEE system. No membership fee was ever expressed. Can you investigate there FEE practices weather they're legal.Desired Settlement: I want this company to divulge all the hidden FEES and let me renegotiate the application that I agreed to.

Business

Response:

The terms & conditions that you accepted during the application process, as well as, received with your card, clearly disclosed the fee structure of this account. We have included a copy of these terms for your reference.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail / Problem

+1

Review: I was emailed at the end of November and told that my Matrix Discovercard was switching to a Matrix Mastercard and that I should receive my new card in December. December came and went and I waited for the new card thinking that the card was just hung up in the holiday crush of the post office. I called them at the beginning of January to ask them why I hadn't received my new card. She told me that I'd have to make my payment because my payment had been due on the 20th of December and that they didn't issue cards to past due accounts. I told her that I hadn't been able to make a payment after the 26th of November online and she acknowledged that, apologized and told me that I could make my payment then without a late fee or without the Western Union fee for making my payment over the phone. She then sent me to card services to have them reissue my card. I waited the full 10 business days and called on the 21st she told me that it had been mailed a few days prior to wait for it. She told me that if I didn't make a payment then that my account would be past due. So I went ahead and made a $40 payment. I had to pay the Western Union fee this time, but sucked it up. She told me my card should be there in a few more days. A week or so went by and I finally got my card. It was shipped AFTER the 21st according to the post mark. I called to activate it, and the woman who answered informed me that my account was $20 over the limit. I asked how that could be since I'd made my December and January payments and was told that there were no late fees. She told me that I'd be charged a late fee on the 21st, I asked why and she said because I'd paid it by check. I told her that I'd paid by debit card and she checked, saw that I had in fact used my debit card and reversed the $35 fee. She also told me that my card hadn't been reissued until after the 21st when I called to complain again. Today I checked my email and was shocked to see that I had an email from Continental Finance saying that my account was past due. I looked online, it said I had $34 available (should be $75 since I'm not to my anniversary date and I should be charged finance charges yet & I haven't used the account since the middle of November...and I've made $75 in payments towards the account which was not over the limit prior to their mess ups.) But it stated that my minimum payment due was $90! I called the number on the email and was told that my minimum payment due was $90 because I hadn't made my payments. I informed him that I had made my payments, he told me that I'd only made 1 $40 payment. I told him that I'd made a $35 payment on the 6th. He stated that their records didn't reflect that, that I would have to fax them a copy of my bank statement. I asked him why it would be $90 if my minimum payments are $35 each month and according to him I owed Feb (due the 20th of this month) and December's payment. That would be $70+ their $35 late fee that they charge. He repeated the same thing, basically sayind he didn't know. I asked to speak to a supervisor and his supervisor started reciting the same reasoning. I told him never mind, and asked him what payments showed for me, he said that it showed I'd made a $35 and a $40 payment. I asked him why the other CS agent had lied and told me that it wasn't showing up and that was the reasoning. He stuttered and told me that there was nothing they could do about it that it was my fault because I'd been late making my payment. I told him that I'd been told both times I made my payment that the late fees were waived because I hadn't received my new card yet and couldn't make another account to make the payment towards the new account. It's been months, and I'm getting nothing but excuses, and the run around.Desired Settlement: I want my account set to right again, and I don't want anymore of these fees that were caused by their messups.

Business

Response:

[redacted]

Our records indicate that you were notified in October of the conversion of Matrix Discover card to a Matrix MasterCard. A MasterCard was mailed to on November 19, 2013 to the address on file. When your November 26, 2013 monthly billing statement generated from your Discover card, you had a payment due of $35.00 with a payment due date of December 21, 2013. On November 27, 2013 your Matrix Discover card was closed and your Matrix MasterCard became valid. Our records further show that on January 6, 2014, you contacted our Customer Service Department and stated that your address had changed. An address change was completed on your account records and the account was processed through the Lost/Stolen Department to issue a new account number because your original card had been mailed to your former address since you had failed to notify CFC of an address change prior to the conversion of your account. On this date, you were advised that your account was past due since no payment was received prior to your December 21, 2013 payment due date and that a card will not be mailed until the account has been brought to a current status. You were advised that your total required payment due was $95.00 with a payment due date of January 20, 2014. This amount is derived from your previous payment due of $35.00, your current payment due of $35.00 and a $25.00 Late Fee. You stated that you were unable to make payments online since you did not have your MasterCard account number to register. Our representative acknowledged that you did not have your card since you had not provided CFC with a valid address prior to the conversion. As a courtesy, a phone payment was taken with a fee waiver of the Western union processing fee You processed a payment of only $35.00 on this date. An additional payment of $40.00 was made on January 21, 2014; however, since the total amount of your payment did not satisfy the total required payment due of $95.00, you were considered to be past due and assessed a $35.00 Late Fee. Although your account was not considered to be current, your replacement MasterCard was mailed as a courtesy on this date. When your January 26, 2014 monthly billing statement generated, you had a payment due date of February 20, 2014, with a total required payment due was $90.00, which is derived from the current payment due of $35.00, the Late Fee of $35.00 and the residual past due amount of $20.00. As a courtesy, you were provided a refund of the $35.00 Late Fee on January 27, 2014. On January 27, 2014, you activated your MasterCard account and on February 16, 2014, we received a payment of $90.00. Your account is now considered to be current and you may begin using your card for purchases.

In summary, we find that your account was handled in accordance with the Terms & Conditions of this account. We further find that you have received a courtesy refund of a Late Fee. Therefore, we find that this situation has been resolved and no further action is required.

Consumer

Response:

Review: I have had a Matrix credit card for 6 months and I was never late. They are charging me late charges every month and late charges on top of the late charges. I spoke to them numerous times and they said I paid the wrong acct.(I only have one acct with them). Every month I pay my payment by the 3rd, which is the due date. They said they can't find it on their records, and then charge me a late fee even though the original amount shows up on my bank statement. It is so out of control, and now I can't even find the website to pay my mastercard/only discovercards. Help!!

Product_Or_Service: Matrix Mastercard

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of late fees, web address where to pay my mastercard. I notice there are so many complaints on the same matter

Business

Response:

[redacted]

Your account has been assessed Late Fees due to the multiple returned payments on the account and your failure to bring the account to a current status. Per the "Notice of Conversion" mailed to you in October, you would be required to go to the website of matrixcardinfo.com, the same site used for the Matrix Discover cards, and register your new Matrix MasterCard so that you can access your account online and make payments. Additionally, on January 10, 2014, our representative provided your account with a one time courtesy adjustment of the $25.00 Late Fee. In error, on February 17, 2014, another rep provided you with a refund of this same Late Fee, as well as, a refund of the $25.00 Returned Payment Fee. Therefore, we find that you have erroneously been provided with a refund of a fee that had already been reversed and we will be debiting your account for this erroneous refund.

We further find that your charging privileges were revoked due to the mulitple returned payemnts and you were required to replace the last returned payemnt of $45.00 via guaranteed funds from a money order, money gram or quick collect. Our records show that on 2/23/14, we received a personal check payment of $45.00. If this payment clears, we will reinstate your charging privileges, as a courtesy. However, if this, or any future payments, are returned you will be required to pay the balance in full using guaranteed funds prior to the reinstatement of charging privileges.

We trust that our response to this matter will be met with your satisfaction.

Review: I have faxed over 2 bank statements to the corporate office reflecting the payment made to my account. I even had both of my banks on the phone with a representative to confirm that the payment wasn't returned for insufficient funds. They insist that it was but my bank and the statements reflect otherwise. I gave this company 2 chances to correct the issue before contacting the Revdex.com. I even sent a letter with the bank statements requesting a phone call. The representatives that I speak with claim to not have a contact number for the corporate office...only a fax number. It's very frustrating to keep dealing with this almost a month now. At first they were saying a $30 payment got returned now they're saying a $20 payment was returned. The $20 payment was from the first of July and it was paid. The $30 payment was for the end of July which was the original payment in question. I find it be very unethical to not be able to talk to a corporate office of ANY company. It doesn't matter if it's $.30 or $30...it's still my money. I don't have money to just give away.Desired Settlement: Credit for my payment. If necessary...my banks can be contacted to verify payment.

Business

Response:

Our records indicate that a $20.00 payment was made on June 27, 2013, using the online payment method. This payment was returned by her financial institution on July 1, 2013, with a return reason of "insufficient funds". Per the bank statement that she had sent to us on 8/22/13, her balance in her bank account on July 1, 2013 was $0.06. Therefore, we find that no error was made by her financial insitution when they refused funds for the $20.00 transaction. Any concern she may have over the return of this payment by her financial institution must be addressed with their agency as CFC has no control over their business practices. Our records further show that on July 28, 2013, she made a $30.00 payment via the online payment method. This payment was returned by her financial institution on July 30, 2013, with a return reason of "insufficient funds". Per the bank statement she proivded to us on 8/22, the balance in her bank account on 7/30 began as $24.03. Therefore, we find that no error was made by her financial insitution when they refused funds for the $30.00 transaction. Any concern she may have over the return of this payment by her financial insitution must be addressed with their agency as CFC has no control over their business practices. Additionally, [redacted] had circled a $30.00 transaction from 7/30/13 that she alleged was from her payment to CFC; however, this payment read as "debit: Preauthorized Payment to FPB CR CARD". This is not a payment to CFC. Had her online payment been honored by her financial institution, it would have reflected on her bank statement as "Matrix E-PYMT", as her previously honored online payments have reflected. Therefore, no error has been made by CFC and her account has been handled in accordance with the Terms & Conditions of this account. She was provided a courtesy reversal of one $35.00 returned payment fee and she has made a $100.00 on August 30, 2013, to bring the account to a current status. Therefore, we find this situation to be resolved.

Verve credit card tried to rip me off after I paid off my account and closed they still took 578.03 out of my checking account and did not want to give me my money back in a timely manner.

Review: I applied online for a credit card. When it came there were way too many charges that went with it. I was suppose to call and activate it. I didn't in fact I called and told them I didn't want it. Not activating or using I am getting bills from them . It is the Verve card. I don't want it ,don't want to use it and destroyed it a couple months ago. How can they charge me for a card that IS not active.Desired Settlement: Not to get bills I did not make.

Business

Response:

Our records indicate that you applied for the Verve MasterCard on September 18, 2014. During the application process, you were required to read and accept the terms of the offer. In these terms it clearly disclosed that at the time of approval the account would be billed the $125.00 Annual Fee. In addition, you requested the addition of [redacted] as an authorized user. As stated in the Terms, there would be a $30.00 fee billed upon approval for the Authorized User. Therefore, when your account was opened on September 19, 2014, you had a balance of $155.00. On September 30, 2014, [redacted] contacted our activation department and expressed concern over the wait time for activation. Since she was not calling from one of the numbers listed on the account, she was connected with a representative who informed her that only the primary cardholder may activate the card. On October 2, 2014 you contacted our Customer Service Department and stated that you are experiencing difficulty activating the card through the activation phone line. It was requested that you make another attempt to contact CFC if you still have issues activating. [redacted] contacted the Customer Service Department later that same day and stated she could not activate. She was again informed that the primary cardholder must activate the account. She also stated that she no longer wanted the card. Since we can only process account closures for the primary cardholder, the account is still open. Per your request, we have closed your account as of today, October 29, 2014. As stated in the Terms & Condition’s, accounts that are not activated and/or used for purchases within the first 30 days will be closed and the balance removed. Therefore, you have no financial obligation on this debt.

We trust that our response will be met with your satisfaction.

Sincerely,

Review: I paid this "Matrix" card in full, on time, during the period I was a customer, up to and including the bill for January, 2013. The confirmation # for that last payment in full, in the amount of $376.24 is [redacted]. I have a documented history of Matrix having not acknowledging payments. (Just prior, in December of 2012, my purse had been stolen at the Brunswick, ME [redacted] store. The report was immediately filed with the store and the police. I immediately renewed my cards and bank account.) Shortly after the theft, I noticed a suspicious payment on my bank register to "Western Union." I'd never used Western Union. I inquired with the bank and their policy is to provide a provisional credit - then investigate. I also investigated. Within 24 hours, I saw the Western Union payment actually went to Matrix (but nothing identified them as such.) Same day, I let the bank know it was a legitimate charge: for that prior month's Matrix bill (December) which I paid in full- for $337.39. I have the bank's letter of 1.11.13 stating they reversed the provisional credit immediately. But Matrix took great offense at the 24-hour issue, and revoked my card. Phenomenally poor customer service followed. I documented every call. No reps helped. Most hung up. "Manager" [redacted] at phone # [redacted] said to fax him the bank letter at [redacted]. I have copy of the fax sent to [redacted] on 2.13.13, with the explanatory note. The fax was ignored. So were my follow up calls. I never got the card back. I did get another bill, however. I have the "Western Union Speedpay" receipt showing I paid yet again another amount of $325.41. But I had not had the card to use since December. No added charges could have been made on that account by me or anyone - if Matrix had honored my stolen-card report. On 4.12.13, Matrix sent an erroneous new bill claiming $349.49 balance. When I disputed the possibility of there being ANY bill, Matrix stopped sending statements. I had no access to an online account; I had no paper statements forthcoming, I had had no card since the prior December, and I had a hostile company with exquisitely bad-mannered reps refusing to help me on the phone. I never got a reply or any other correspondence. They apparently still have my address, however: because today (6.11.14), a year later, I received a $610.59(!) bill from them via a collection agency ([redacted].) It's dated 5.1.14 - more than a month ago. Another example of the chaotic, incorrect and unprofessional mayhem coming out of this company - clearly trying to extort money from me at this point.Desired Settlement: Adjust the bill to the correct balance of $0 - reflecting the paid in full status. Remove my name immediately from a collection agency. Lose my contact information and do not share it with any third parties. Send a letter apologizing for the terrible service, overcharges, and horrific lack of customer service.

Business

Response:

[redacted]

As indicated on the enclosed copies of your statements and Western union Speedpay transaction, You had made a $326.44 payment over the phone with our representative on 1/2/13. there were additional purchases made with your account totaling $306.79. It was not until March 12, 2013, 2 months after your payment was made, that we received the chargeback of the $326.44 payment. Although you made a payment of $314.46 on February 28, 2013, you never replaced the charged back payment and also never provided an affidavit of forgery to the Fraud Department for any alleged fraud transactions. Therefore, we find that the balance on the account was valid and the subsequent charge-off of the account on August 31, 2013 and sale of the debt to OSIRIS on September 26, 2013 be within the Terms & Conditions of the card.

Review: Matrix Discover card, through continental finance, card has been revoked right after I received it,within a month, I'm disabled they are calling all the time only wanting money via western union.Desired Settlement: Report that this company is suspicious, I only used the card once,gave them my billing bank info, they said it was declined, then the send money only via Western union. I want a paper bill, whatever I owe, I'll pay it only by postal money order. I am disabled, my condition prevents me from going places, they don't except Western union online payments. I have to get someone for help with my care, 90% of the time. I just want them resolved. I have been trying to improve my credit, my bills are paid through my bank, I tried to add them to my bank via my bill pay, without success. If it sounds too good to be true, it probably is.

Business

Response:

Our records indicate that [redacted] account was opened on June 4, 2013. The first payment was made to the account on June 30, 2013 in the amount of $154.42 via the internet payment method. This payment was returned by her financial institution on July 2, 2013 with a return reason code of "R03:no account/unable to locate account". Since this was a first payment default and had a suspicious return reason code, we revoked [redacted] charging privileges, which is within our rights under the Terms & Conditions of this account, and required that [redacted] adhere to regulations in which she is required to replace the payment that was returned by submission of a valid payment equal to or greater than the payment that was returned. Due to the high risk surrounding first payment defaults, our policy states that the payment must be made using guaranteed funds, such as a money order, money gram or quick collect. on july 10, 2013, [redacted] informed our representative that she attempted to make a Western Union payment but their machine was down and that she will make a payment on July 11, 2013. On July 15, 2013 a Money Gram payment of $60.00 was received and posted to [redacted] account. However, since this payment was not equal to or greater than the returned payment, her charging privileges were not reinstated. Our records further show that on August 9, 2013, we received a $60.00 check payment at our corporate office. We also received a $70.00 check payment at our corporate office on September 20, 2013. Although these payments were not sent to the payment address, we still posted them to her account with no delay, as a courtesy. However, future payments not sent to the designated payment address of: Continental Finance Company, LLC, Po Box 105125, Atlanta, GA 30348-5125 may not be processed or may experience a delay. Any fees or late penalties resulting in that delay will be the responsiblility of [redacted] per the Terms & Conditions of this account.

After review of the account, we find that [redacted]failed to adhere to our policy of submission of payments via guaranteed funds resulting in the account remaining in a revoked status. As a courtesy, I have reinstated her charging privileges. Please be advised that any further return of payments on this account may result in a permanent revocation of her charging privileges.

We trust that our response to this matter will be met with your satisfaction.

Review: I maintained the Matrix credit card for an entire year. when I was reviewing the back of the billing statement prior to the year being up, I noticed that they were going to begin charging a fee to keep the card. I immediately follwed the instructions to the letter to cancel the card. When checking my statement the following month, the credit limit had not been changed to zero and a mysterious charge for $12 - monthly maintenance fee appeared. After speaking with two people at Continental Finance, I was informed that this was a monthly fee for carrying a balance. After discussing this with two representatives and getting no where, I finally realized this was a standard practice. When I cancelled the card, I thought I was going to avoid the fees but instead of paying a simple annual fee, I will be paying a monthly fee almost three times the annual fee.Desired Settlement: My desired settlement would be to remove the monthly maintenance fee permanaently and allow me to pay the balance down as scheduled.

Business

Response:

Please refer to the Section of your Cardholder Agreement titled: Fees and Other Charges. The Monthly Maintenance Fee section reads as follows: Your Account will be assessed a monthly maintenance fee, which will be billed at $12.00 per month to your Account (“Monthly Maintenance Fee”). The Monthly Maintenance Fee will not be billed in the first 12 months your Account is open. Your payment of the Monthly Maintenance Fee does not affect our right to close your Account or our ability to limit transactions on your Account.

Since this fee has been assessed in accordance with the Terms & Conditions of your account, we regret that we are unable to honor your request of a reduction or elimination of this fee.

our records indicate that the account was clsoed, per your request, on August 7, 2013. Since the account was clsoed prior to the assessment of your $75.00 Annual Fee, no fee was billed. However, in accordance with the Terms & Conditions of this account, the $12.00 Account Maintenance Fee began billing to the account. As a courtesy, you were provided a reversal of one $12.00 Account Maintennance Fee on August 18, 2013. No other fees are eligible for a refund.

Your account balance, as of the date of this submission, is $244.57. The Account Maintenance Fee will continue to be billed to your account during any billing cycle in which you carry a balance. Therefore, to avoid any further assesment of the Account Maintnenance Fee, you must pay the entire account balance.

We trust that our response to this matter will be met with your satisfaction.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Notice of Furnishing Negative Information. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

Review: My credit card, which I have with Continental Finance LLC, was used fraudulently by persons unknown. A series of charges were made in Mexico. I live in the United States, in New England. I never lost possession of my card; my card info must have been stolen by someone I gave the card to to make a purchase. I am aware that there are gadgets that can "skim" info from a card when it is run through the register, and store the info that is on the card's magnetic strip for future use by criminals. I learned of the theft when I tried to use my card on 12/12/2014 and my transaction was rejected. At no time did I receive a call or other communication from Continental Finance that there was suspicious activity on my card, although the card was used dozens of times in Mexico. The card was even rejected for transactions many times in Mexico, only to be used again even minutes later. Highly suspicious, yet I was never notified. I suspect Continental Finance is in collusion with the thieves in their transnational network. I notified the credit card company the same day my card was rejected, in a very timely manner. I notified my local police department and got a police report. I filed the paperwork Continental Finance sent me to prove that my card had been used fraudulently. I then called them repeatedly to make sure my info was received by them but got various bogus excuses. IN brief, they pretended they did not get my forms detailing the theft. They soon sent me a letter stating that they had made a decision that the transactions were legitimate, and that this decision was made without my police report, etc. since they had not received it. A lie! I then sent the forms and my info about the theft two more times via certified mail. I have yet to receive a response. I have also sent a letter to them requesting the documents they used to make their fraudulent decision, as is my right. So far, no answer. I will soon lodge a complaint against them with the Delaware State Attorney General's office.

Product_Or_Service: Credit Card

Account_Number: Card number canceledDesired Settlement: DesiredSettlementID: Refund

My card was fraudulently charged $682.19. Continental Finance refuses to credit me back the money. I am legally NOT responsible for those charges, as I can categorically prove I did not make them.

Business

Response:

Our records indcate that your account ending in 0497 was closed as a stolen account and you were issued the replacement account ending in 6387. As indicated on the enclosed text copies of your monthly billing statements, on December 18, 2014, all transactions you had identified as fraudulent were removed from your replacement card. The total credit given on this date was $666.88. Therefore, we find your allegation that CFC failed to remove this balance from your card to be unwarranted. Additionally, the balance on your account is a result of your usage of the account and not the fraudulent transactions. We further found that, although the fraudulent transactions were removed from your account, the Foreign Currency Fees for each transaction were erroneously ommited from removal. We have processed credits totaling $13.35 to your account.We trust that our response to this matter will be met with your satisfaction.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: continental finance claims that a $60 check that I mailed to them for a payment was returned to me for an unexplained reason. they said that they dont have a reason right now why it was returned but its most likely an issue on my side. after contacting my bank, chase, the bank told me that continental finance actually deposited the check and it already posted to their account. I immediately fax them over all statements from my bank including the photos of the deposited check which was stamped on the back and endorsed by continental finance. in the meantime continental finance decided to charge me a $25 returned check fee for the one that they deposited. that $25 fee sent my account over the limit and the scam artists at continental finance then reported that towards all credit bureaus. I tried calling continental finance 6 times on 7/16/2015 and was hung up on every time!Desired Settlement: I want my account credited immediately with the returned check fee removed. I also want 3 letters mailed to me, 1 for each credit bureau, explaining that it was a mistake on their part and I was never over my limit.

Business

Response:

Mr. [redacted],Your $60.00 payment that was received on 6/4/15 via US Postal Mail was posted to your account with no issues. However, the $60.00 payment that you processed on 6/25/15 via the Internet payment option, as well as, the $70.00 payment from 6/10/15 and the $99.20 payment from 7/10/15, both processed online, were returned due to "unable to locate account". This would occur when you have miskeyed your bank account number online when processing a payment and failing to correct that account number prior to making additional payments via this avenue. Please review and update your bank account information online to avoid further returned payments.Sincereley,[redacted]Vice PresidentCustomer Relations

Consumer

Response:

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Description: CREDIT CARDS & PLANS, FINANCIAL SERVICES

Address: 4550 Linden Hill Rd Ste 400, Wilmington, Delaware, United States, 19808-2952

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