Continental Finance Company

Please see the attached response mailed to Ms. [redacted] today.

Mr. [redacted],Your $60.00 payment that was received on 6/4/15 via US Postal Mail was posted to your account with no issues.  However, the $60.00 payment that you processed on 6/25/15 via the Internet payment option, as well as,  the $70.00 payment from 6/10/15 and the $99.20...

payment from 7/10/15, both processed online, were returned due to "unable to locate account".  This would occur when you have miskeyed your bank account number online when processing a payment and failing to correct that account number prior to making additional payments via this avenue.  Please review and update your bank account information online to avoid further returned payments.Sincereley,[redacted]Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
While I appreciate your reversal of the October late fee of $37 your letter made no mention of my late fee from September of $27 in which the exact same situation occurred with your website refusing to accept my legitimate login credentials. I have contacted an attorney in the matter but prefer to settle through the Revdex.com. For my records, I have received records from both my phone company and my internet history that provides proof positive in support of my claims in the matter of the September and October late fees. My internet history shows positive proof that I attempted to login to my account and make payment but the website rejected my. My phone records show proof positive that I contacted the customer service phone number prior to the end of the day on my payment due date as well. I've tried endlessly to work with your company over the phone, even speaking with a "supervisor" but each time I'm given the excuse that I was already given a "courtesy waiver" in the last 12 months. This excuse is immaterial to this issue. That late fee was waived at my request when I called in and freely admitted I forgot to pay my bill on time and requested the waiver. These two latest fees have nothing to do with that situation. Since I can prove positively through written records of my attempts to access your website and call your customer service, this time the late fees are the result of your company, not me. I'm a very honest person and would have no issue accepting these fees had I been at fault. I stand my ground because I know I made every effort to make payment on time and was still not able to and then penalized due to no fault of my own.In closing, if you agree to waive the September late fee of $27, on top of your other offer to remove the October late fee, I will consider this matter closed. The other issue stated regarding my annual fee and maintenance fee being reversed are also immaterial since that is already part of the written agreement provided I met the timeline which I did. I look forward to your quick response so we can close this matter completely. I was a good paying customer for 12 months, never late more than a couple day, and only once due to my neglect. I was never later than however long it took in order to reach you and resolve the balance. It's highway robbery and I feel taking advantage of disadvantaged people by providing a credit card with fair terms up front and then penalizing them after a solid year of good history with both a $96 annual fee and then another $120 over the course of the year just to maintain the account. This topped off by a high interest rate is why I say this is taking advantage of people. Thankfully I have raised my credit rating enough to buy a house and now have numerous credit cards that do not rob you blind. I feel you have a good product that is desperately needed, but you should review your annual charges and consider making them more feasible for people who need the card the most. For me, I just needed three lines of revolving credit in order to qualify for a mortgage, it had nothing to do with my credit rating. I'd be more than happy to provide a positive feedback and review of your credit card provided these changes were made. Otherwise I would not recommend it to people already struggling who may feel there is no alternative to getting better credit than to pay you over $200 a year in fees coupled with high interest rates.
Regards,
[redacted]

Mr. [redacted],Our records indicate that on May 9, 2015 you applied for the Verve MasterCard via the Internet after receipt of a solicitation via the USPS. (reservation #[redacted])  You entered your personal information into the online application  and, as indicated on the attached...

printout of this application, your personal information provided during the application process matches the contact information you have provided to the Revdex.com.  You were required to read and electronically accept the Terms & Conditions of this account, including the disclosure that your credit file would be reviewed for a credit decision.  You selected the prompt indicating that you accepted these terms and submitted your application for a credit decision.  Your application was reviewed and was approved for a secured account with the requirement of a $50.00 security deposit.  You received an email notification at the email address on the application of c[redacted] with instructions on how to fund this deposit.  To date, you have not funded this security deposit so no account was opened in your name adn the application decision is no longer valid.We find that there is no evidence to substantiate your allegation that you did not apply for our MasterCard and no error was made in the inquiry to your credit file with TransUnuion.  Therefore,we regret that we are unable to honor your request for removal of this inquiry.We trust that our response to this matter will be met with your satisfaction.Sincerely,[redacted]

This case was resolved on 11/10/15 directly with the consumer.  The account had been closed per their request on 10/14/15 but had cycled on 11/2/15 with a late fee.  On 11/10/15, contact was made with the consumer and the account balance, comprised of all fees, was removed.  Since the...

account had never been activated and/or used for purchases, the account was never reported to their credit file.   Thank You,

Mr. [redacted],
The "cut-off" of 5PM for processing a payment with same day posting is per the Federal Bank, not CFC as the cut-off...

for transmission of these files to the financial institutions is 5PM.  Furthermore, this information is clearly disclosed within the cardholder agreement that you received with your Surge MasterCard. 
To address your concern over a Late Fee billed to your account, although your payment due date was February 9, 2016, we allow a grace period of 2 business days prior to the assessment of any Late Fees.  As indicated on the attached February 12, 2016 monthly billing statement, your payment posted on February 10, 2016 and no you were not assessed a Late Fee.  Since no Late Fee was assessed, there is no action needed to provide a courtesy refund.
Sincerely,
[redacted]
Vice President
Customer Relations

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The attached was mailed in response to the concern by Mr. [redacted] after unsuccessful attempts to contact him via phone

[redacted]
Our records indicate that Best Buy had posted the refund back to the card used for the original purchase. Since this account was considered to be a fraud account due to unauthorized transactions, the refund was never moved to your replacement card. On August 12, 2014, this...

issue was corrected and the $118.22 Best Buy credit was placed onto your replacement card. on the same date, a refund check in the amount of $118.22 was mailed to you at the address on file. Therefore, we find this matter has been resolved and requires no further review.
[redacted]
[redacted]
[redacted]
[redacted]

Ms. [redacted], Our records indicate that your account was opened on 2/24/15.  You contacted our Activation Department on 3/3/15 and during the activation of your card, you processed your fist required minimum payment due of $35 over the phone using a debit card.  As indicated on the attached...

monthly billing statements, you used the card for purchases during the March 2015 billing cycle.  The next payment due date was April 24, 2015 with a total required payment due of $35.00.  When no payment was received during this billing cycle, you were assessed a $27.00 Late Fee.  The next payment due date was May 24, 2015 with a total required payment due of $97.00.  Additionally, upon the account falling delinquent, your account was placed into collections and collection efforts were made via the contact phone numbers you had provided to CFC.  During the 2015 billing cycle, none of the calls made were ever answered.  On 5/2/15, a call was answered; however, once the representative stated who they were and the account they were calling on, you disconnected the call.  When no payment was received prior to the billing date of 4/27/15, the account was assessed a $38.00 Late Fee.  The next payment due date was June 24, 2015, with a $170.00 required payment.  On June 11, 2015, during an outbound collection call, you made a payment over the phone for $25.00 suing the Western Union Speedpay option with a post date of 6/15/15.  At no time during this call did you inform our representative of any issues relating to the access of the online account website.  Additionally, we have no record of any inbound call regarding concerns over the inability to access the website.  On June 13, 2015 you accessed your account online and processed an additional $25.00 payment via ACH.  Since the total of these payments failed to satisfy the total required payment due of $170.00, the account was considered to be past due and was assessed a $38.00 late Fee.  The next payment due date was July 24, 2015, with a total required payment due of $193.00.  On June 24, 2015, you contacted our Customer Service Department and requested closure of the account.  During this call, the account was closed and you stated that you were unable to make any payment until next month.  You were advised that fees and finance charges will continue to be assessed until the account has been paid in full.  On July 23, 2015 an outbound collection call was answered and a third party was provided the callback information.  No response was ever made to this call and no further collection calls were answered.  Since no further payments were received on this account, the account continued to cycle as delinquent and was written off as a bad debt September 30, 2015.  The debt was then sold to UDH, on outside debt buyer, on October 30, 2015.  We find no error in the charge off and sale of this debt since you failed to maintain a positive payment history.  Contrary to your allegation that CFC made no attempt to contact you, we find that numerous collection calls were made to your contact numbers, your monthly billing statements were mailed to your home address as well as collection letters. Additionally, your account would not be eligible for any restitution since only accounts that were opened prior to 2013 and had been assessed a paper statement fee were eligible for restitution.  Therefore, your account has been handled in accordance with the terms & conditions of this account.  Please contact UDH at 800-860-1582 to make payment arrangements. Sincerely, [redacted] Vice President Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
I explained to your representative that called me that I was a victim of identity theft and I had NOT applied for an card with them, she informed me she would notate what I informed her and have someone give me a call. I never received the call!   Regards,
[redacted]

Ms. [redacted],
Due to external issue with the email server, any emails sent to [redacted] prior to September 15, 2015 were not received.  Please resubmit your documentation to this email account or via fax to 3[redacted]

We have reviewed your situation with Transunion and found that you have disputed this tradeline with their agency on 7/22/16 (ACDV [redacted], 8/15/16 (ACDV #[redacted] and 8/24/16 (ACDV [redacted]).  Each time a tradeline is disputed, the dispute freezes any updates to be made to the tradeline for a period of 30 while the item is in dispute.  therefore, your account will not be updated by Transunion until 9/24/16, at the earliest regardless of the files that they are receiving from CFC with your most recent account information.  Attached is our response to the ACDV submitted on 8/24/16 indicating that there is to be a change to the balance and account status. Therefore, Please refrain from submitting any further disputes to allow for TransUnion to receive and process this update.

[redacted]
We had been working diligently with LOTS, our Credit Protection servicer, to have your claim processed and two $35.00 payments posted to your account yesterday, with backdates of January 22, 2014 and February 6, 2014, respectively.  As a result, the $25.00 and $35.00 late...

fees have been reversed from your account and your account is considered to be current, as of the date of this response.  Therefore, since your concern was resolved prior to the submission of your complaint to the Revdex.com, we find that no action is necessary.  Should you have any further questions regarding your Disability Claim, please contact the Benefits Administrator at [redacted] Monday-Friday 8AM-9PM (EST) or Saturday 8AM-12PM (EST).
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As I spoke with this company yesterday 3.8.2016  asking when the $35 credit was applied to my account and spent 1 hour and 17 minutes on the phone for the representative to tell me she couldn't find the 35$ debit to me account. Also I overpaid my  bill by $35, I want my $35 back, not added to a credit line with a 29% interest rate. This is thievery. For your reference, details of the offer I reviewed appear below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.While I understand there point of view from a business aspect, I still would like to make the Better Business Borough notified of how they do business which I feel is unprofessional, and unsatisfactory. While I still will proceed through the Consumer Finance for the financial aspect, I still feel that the Revdex.com should look into their business.

Our records indicate your account was opened on 9/29/15, at which time you were billed for the $125.00 Annual Fee.  On November 14,2 015, you contacted our Customer Service Department and stated you had not received the MasterCard.  You were transferred to the Lost/Stolen department and a...

replacement account was established for you.  your outstanding balance of $152.00 was transferred to the replacement card on 11/16/15.  this balance was comprised of the $125.00 Annual Fee and A $27.00 late Fee.  When no payment was received in December, you were assessed a $38.00 Late Fee.  On January 2, 2016, your next billing statement was generated and you were assessed another $38.00 Late Fee due to no payment being received.  On January 7, 2016, you requested closure of the account.  in accordance with the Terms & Condition's of this card, accounts that have not been activated and/or used for purchases can be closed and all fees will be reversed.  Therefore, your balance has been removed and you have no further financial obligation on this debt.  Since the card was never activated and/or used for purchases the account was never reported to your credit file.

[redacted]
Our records indicate that your account was closed, per your request, on June 21, 2012. We further show that you spoke with one of our Customer Service Representatives today, July 7, 2014, at 3:51PM EST to confirm that your account was closed.
Your account balance, as...

of the date of this response, is $33.57. Please note that closure of your account does not suppress the billing of fees. Therefore, when your account cycles on July 13, 2014, you will be billed for the $18.00 Account Maintenance, as well as, Finance Charges. To avoid further assessment of fees, please pay the remaining balance prior to July 12, 2014.  Payments can be made online with no additional cost, over the phone using Western union Speedpay (a $10.95 Western union fee is applicable) or via the USPS to:  Continental Finance Company, [redacted]. (please include the reference[redacted] on any check or money order payments.)
 
Sincerely,
 [redacted]
 
 
This is an attempt to collect a debt and any information obtained will be used for that purpose.
Notice of Furnishing Negative Information.  We may report information about your account to credit bureaus.  Late payments, missed payments, or other defaults on your account may be reflected in your credit report

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Ms. [redacted],We have researched your concern and find that on May 2, 2015 you had logged into your online account access and processed a payment of $67.39 with a post date of May 26, 2015.  Additionally, on May 12, 2015, you logged into your online account access and processed a...

payment of $317.39 with a post date of May 15, 2015.  When you contacted our Customer Service Department on May 28, 2015 and expressed concern over both payments posting to your account, stating that you had not authorized the payment of $67.39.  You were advised that since this payment was processed online using your secure login information, the payment is considered to be valid.  Your account had a credit balance of $55.39, which was utilized by 2 purchases made in June .  Your account balance was $13.61; however, as  a courtesy, 2 monthly maintenance fees were reversed, providing the account with a credit balance if $10.39.  This amount was sent to you in the form of a refund check.  Your account was closed, per your request, on June 11, 2015 and has a zero balance. Sincerely,
 [redacted]Customer Relations