Our service has confirmed there are not issue with the consumer’s refrigerator temperature He is seeing fluctuations He believes there is an issue based on the improper way he is measuring the temperature
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the service repair on her GE rangeGE has advised her that the unit is over two years old and out of warrantyGE has also advised her that she used a non-authorized servicer for the repairHowever, as a one-time gesture of goodwill GE agreed to reimburse her for half of the service repair for a total of $ Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] GE Service person came by but DID NOT install the microwave, since they did not receive the new trim along with the new microwaveSo please do the needful %
Thank you for the opportunity to review this consumer’s situationGE has advised Mr [redacted] that the set screws do work loose over time and that the faucet just needs to be tightened downAs a gesture of goodwill GE agreed to send Mr [redacted] a new faucet and he is going to put it on himself and understands that after the one year the unit is no longer under warranty and this faucet is a one-time courtesy Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issues with her GE wall-ovenGE has advised her that the warranty is a repair warranty and GE would proceed with a service repairGE Factory Service was out on March 18, [redacted] and installed parts to repair the unit Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation GE did agree to waive the charge for our technician to go to the home, inspect the products and provide a repair estimate on each product GE is not agreeable to providing no charge service Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE cooktop Due to the backordered part that is needed for repair, we have agreed to exchange for the same model number which will come with a brand new one-year warranty from the date it's installed I have left Mrs [redacted] a voicemail message with this resolution The new order number is [redacted] and should be delivered in approximately 3-business days Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager%
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issue with her GE refrigeratorPlease be advised that the unit is over six years old and out of warrantyGE has advised Ms [redacted] that the warranty for an out of warranty repair is days for home/trip diagnosis and labor and five years on parts that she paid forGE has agreed as a one-time gesture of goodwill to waive the home/trip diagnosis fee since it has been just four months since the repairMs [redacted] accepted the offer and service is scheduled for today March 31, *** Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has thoroughly reviewed Ms [redacted] ’s concerns regarding her GE GeoSpring Hybrid Water HeaterGE has reviewed the location of the water heater within the home, the GE Factory Service technician’s service diagnosis, and the recent increase in rates in this area by the local electric companyWith this review GE has determined that all of these factors are what has caused Ms [redacted] ’s electric bill to be higher than normalGE does not agree to the requested reimbursement however, as a gesture of goodwill GE did agree to a $reimbursement and the check was issued to her on February 5, Please contact me if there are any other questions or if I may be of further assistance
I have reviewed the most recent e-mail (below) from Mr [redacted] He mentioned he already bought the part through Amazon I am sorry he is still dissatisfied with our offer of resolution I will be closing this case as of today, 3/31/ Sincerely, [redacted] Program Manager %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your assistance! Regards, [redacted] %
Thank you for the opportunity to review this consumer’s situationI spoke with Mr [redacted] regarding the issues with his GE microwaveGE has advised him that the unit over nine years old and out of warrantyGE has advised him that any warranty work is only provided by GE Factory Service or authorized service companies Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation GE is in the process of replacing the dishwasher in question on a prorated basis Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have tried reaching out to the [redacted] on 4/29, 5/and 5/ I have left voicemails each time I have not heard anything back I believe the offer to mail her one Agitator Assembly is fair She can call me back directly to schedule a repairman to install it at no charge to her as long as it's within the one-year warranty Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumer's situation I have spoken with Ms [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service I explained that this was not the experience and offered the number to an insurance company for a food loss claim I told her to call me directly if she had any further concerns with this unit I can be reached at [redacted] anytime between 8am - 1pm ESTSincerely, [redacted] Program Manager
Thank-you for the opportunity to review this consumer’s situation An in-warranty service call was run on 11/resulting in a substantial reduction in the sound in question Please contact me if there are any other questions or if I may be of further assistance
Our service has confirmed there are not issue with the consumer’s refrigerator temperature He is seeing fluctuations He believes there is an issue based on the improper way he is measuring the temperature
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the service repair on her GE rangeGE has advised her that the unit is over two years old and out of warrantyGE has also advised her that she used a non-authorized servicer for the repairHowever, as a one-time gesture of goodwill GE agreed to reimburse her for half of the service repair for a total of $ Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] GE Service person came by but DID NOT install the microwave, since they did not receive the new trim along with the new microwaveSo please do the needful %
To date, the consumer has not responded to my voice mail
Thank you for the opportunity to review this consumer’s situationGE has advised Mr [redacted] that the set screws do work loose over time and that the faucet just needs to be tightened downAs a gesture of goodwill GE agreed to send Mr [redacted] a new faucet and he is going to put it on himself and understands that after the one year the unit is no longer under warranty and this faucet is a one-time courtesy Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issues with her GE wall-ovenGE has advised her that the warranty is a repair warranty and GE would proceed with a service repairGE Factory Service was out on March 18, [redacted] and installed parts to repair the unit Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]
We are reversing the service charges from this November The consumer has not responded to my voice mail
Thank-you for the opportunity to review this consumer’s situation GE did agree to waive the charge for our technician to go to the home, inspect the products and provide a repair estimate on each product GE is not agreeable to providing no charge service Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE cooktop Due to the backordered part that is needed for repair, we have agreed to exchange for the same model number which will come with a brand new one-year warranty from the date it's installed I have left Mrs [redacted] a voicemail message with this resolution The new order number is [redacted] and should be delivered in approximately 3-business days Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager%
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issue with her GE refrigeratorPlease be advised that the unit is over six years old and out of warrantyGE has advised Ms [redacted] that the warranty for an out of warranty repair is days for home/trip diagnosis and labor and five years on parts that she paid forGE has agreed as a one-time gesture of goodwill to waive the home/trip diagnosis fee since it has been just four months since the repairMs [redacted] accepted the offer and service is scheduled for today March 31, *** Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has thoroughly reviewed Ms [redacted] ’s concerns regarding her GE GeoSpring Hybrid Water HeaterGE has reviewed the location of the water heater within the home, the GE Factory Service technician’s service diagnosis, and the recent increase in rates in this area by the local electric companyWith this review GE has determined that all of these factors are what has caused Ms [redacted] ’s electric bill to be higher than normalGE does not agree to the requested reimbursement however, as a gesture of goodwill GE did agree to a $reimbursement and the check was issued to her on February 5, Please contact me if there are any other questions or if I may be of further assistance
I have reviewed the most recent e-mail (below) from Mr [redacted] He mentioned he already bought the part through Amazon I am sorry he is still dissatisfied with our offer of resolution I will be closing this case as of today, 3/31/ Sincerely, [redacted] Program Manager %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your assistance! Regards, [redacted] %
Thank you for the opportunity to review this consumer’s situationI spoke with Mr [redacted] regarding the issues with his GE microwaveGE has advised him that the unit over nine years old and out of warrantyGE has advised him that any warranty work is only provided by GE Factory Service or authorized service companies Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation GE is in the process of replacing the dishwasher in question on a prorated basis Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have tried reaching out to the [redacted] on 4/29, 5/and 5/ I have left voicemails each time I have not heard anything back I believe the offer to mail her one Agitator Assembly is fair She can call me back directly to schedule a repairman to install it at no charge to her as long as it's within the one-year warranty Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumer's situation I have spoken with Ms [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service I explained that this was not the experience and offered the number to an insurance company for a food loss claim I told her to call me directly if she had any further concerns with this unit I can be reached at [redacted] anytime between 8am - 1pm ESTSincerely, [redacted] Program Manager
I've reached the consumer at the new phone number Her washer has been repaired under warrnaty
3/11/GE is replacing this microwave Thank you, [redacted] ***
Thank-you for the opportunity to review this consumer’s situation An in-warranty service call was run on 11/resulting in a substantial reduction in the sound in question Please contact me if there are any other questions or if I may be of further assistance