Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo voicemail receivedI can be reached after pm during the week or on weekendsRegards, [redacted] %
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . I am not satisfied with their resolve but don't expect them to provide anything else, so I give up on pursuing what I feel is... right. They are just too big obviously to truly look into the complaint to see how ridiculous their request to move my water heater really was. They are sending me an energy credit of $50 which honestly doesn't cover the additional electric cost while the unit wasn't operating properly. I ended up with a relocated water heater that causes my clothes dryer to now stick out in the room and I have to reach over it to get to the cloths washer. This is due to poor communication and training between GE and ***s installers and not providing the correct information to the consumer regarding the installation needs on the water heater when purchased as well as not installing correctly to begin with, according to GE. Short of the pick up return credit I asked for, a good compromise from GE would have been agreeing to service the unit as installed. GE was extremely inflexible in coming up with an installation solution to match the available space for the water heater and insisted it be re-installed 3" from the wall when there was clearly an 270 degree access from all other sides. Even after the unit was moved, the GE technician still complained about the available access even though there is and was more access to the unit than shown in the companies installation video on their website. Not buying this brand again anytime soon. Regards, [redacted]  
Thank you for the opportunity to review this consumer’s case I tried to reach Ms [redacted] at both telephone numbers provided (###-###-#### & ###-###-####) multiple times on January 6, However, there was no answer at either number or an answering machine or voice mail at either I am happy to discuss Ms [redacted] ’s concern regarding her GE range and she is welcome to give me a call at her convenience at ###-###-#### between 8:00-5:00EST Please contact me at ###-###-#### if there are any questions or if I can be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situation. GE has advised Ms. [redacted] that her unit is nearly three years old and out of warranty. As a gesture of goodwill GE has agreed to a no charge repair however, she has been advised that any future repairs would be her... responsibility. Ms. [redacted] is scheduled for service with [redacted] on May 4, 2015. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] There isn't anything really to accept but in addition to GE's response I would like to add that when they left the messages we were at work and are in a different time zoneWhen I called back I had to leave a message as wellAlso I would like to add that yes a different part was replaced but I feel GE should have address the issue when it happened the second time, not the fourth, maybe that was the part that should have been replaced not all the othersI made several complaints to the GE consumer relations department regarding the repetative issuesWe have also lost time off work and several hundred dollars in food, because every time we've had this issue we have had to throw away "ALL" the items in our refrigeratorGE has a food loss department but never told us about it until this last repairWhen I called the food loss department they said that they would only cover years and our refrigerator is now years old, but the first incident was well within the yearsI did eventually speak to GE and I voiced my complaints (again) and she said she would note them downHopefully this repair will be the end of the issuesRegards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't know what voice mail was left, but I did not receive oneThey should call againI can be reached at [redacted]
[redacted] Thank you for the opportunity to review this concern We are sorry for any issue with this refrigerator We certainly appreciate the point of view of Mr [redacted] , however, we are not in agreement with further concessions in this matter We will document his concerns here and we hope there are no future issues with this refrigerator The suggestion about additional information in the user manual will be shared with our Product management team Regards, [redacted]
Thank you for the opportunity to review this consumer's situation I have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE refrigeratorI offered the number to [redacted] to file a claim for her food lossI also gave her a few options for resolution but she chose to have another repair It is currently scheduled for this afternoon I asked her to contact me if she had any further questions or concerns Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumers complaintPlease be advised that GE has agreed to replace Mr [redacted] GE refrigeratorThe replacement order has been processedSincerely, [redacted]
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE Factory Service was out on March 2, to repair Ms [redacted] ’s GE refrigeratorGE has advised her that the unit is over eight years old and out of warrantyGE has confirmed with Ms [redacted] ’s that the unit has been repaired at this time and is working properlyIt is unfortunate when one of the GE technicians is out ill but unfortunately when this does happen then service appointments do have to be rescheduledGE will not be issuing any type of reimbursement for valid service charges Please contact me if there are any other questions or if I may be of further assistance.%
Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issue/concern with his GE wall-oven. GE has advised him that the unit is over one-year old and out of warranty. However, as a gesture of goodwill GE has agreed to repair the unit at no charge.... Mr. [redacted] is scheduled with GE Factory Service for Tuesday, March 10, 2015 between 1-5:00pm. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted] %3
Thank you for the opportunity to review this consumer’s situation Please be advised that I spoke with Mr [redacted] yesterday regarding his concerns with his GE refrigeratorGE has advised him that his refrigerator is over three years old and out of warrantyAs a gesture of goodwill GE has offered him a couple of options in assisting him in repairing the unitAt this time Mr [redacted] has not accepted either offerThese offers will be open until December 3, Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** [redacted] %
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issue with her GE microwaveMs [redacted] has advised GE that she no longer has the microwave or the serial sticker from the unitGE has already issued her $towards the purchase of the unit however, with us not being able to receive the microwave nor the serial sticker GE is unable to offer any other type of compensation Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is not the answer to my concern Their service person agreed there is an issue with this machine Service person had no say in GE's response to him Service rep did not charge me for visit when he said he would if it was not an GE issue That proves it is a GE issue I wanted help with this draining issue, how to avoid my floor flooding out, how often to drain, etc....GE would not help me and their executive rep hung up on me I still have no answer from them They refuse to discuss this They told me to contact their president
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] I spoke to GE and they are replacing the microwave by next week, if they do come and exchange, then I would be satisfiedIll keep in touch and let you know %
The only way to resolve this is by having a conversation I left the consumer a vm on 2/asking for her to supply the model and serial numbers for the units so at least I will have something to work with I have not received a return call I left her another one today with the same request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo voicemail receivedI can be reached after pm during the week or on weekendsRegards, [redacted] %
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . I am not satisfied with their resolve but don't expect them to provide anything else, so I give up on pursuing what I feel is... right. They are just too big obviously to truly look into the complaint to see how ridiculous their request to move my water heater really was. They are sending me an energy credit of $50 which honestly doesn't cover the additional electric cost while the unit wasn't operating properly. I ended up with a relocated water heater that causes my clothes dryer to now stick out in the room and I have to reach over it to get to the cloths washer. This is due to poor communication and training between GE and ***s installers and not providing the correct information to the consumer regarding the installation needs on the water heater when purchased as well as not installing correctly to begin with, according to GE. Short of the pick up return credit I asked for, a good compromise from GE would have been agreeing to service the unit as installed. GE was extremely inflexible in coming up with an installation solution to match the available space for the water heater and insisted it be re-installed 3" from the wall when there was clearly an 270 degree access from all other sides. Even after the unit was moved, the GE technician still complained about the available access even though there is and was more access to the unit than shown in the companies installation video on their website. Not buying this brand again anytime soon. Regards, [redacted]  
Thank you for the opportunity to review this consumer’s case I tried to reach Ms [redacted] at both telephone numbers provided (###-###-#### & ###-###-####) multiple times on January 6, However, there was no answer at either number or an answering machine or voice mail at either I am happy to discuss Ms [redacted] ’s concern regarding her GE range and she is welcome to give me a call at her convenience at ###-###-#### between 8:00-5:00EST Please contact me at ###-###-#### if there are any questions or if I can be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situation. GE has advised Ms. [redacted] that her unit is nearly three years old and out of warranty. As a gesture of goodwill GE has agreed to a no charge repair however, she has been advised that any future repairs would be her... responsibility. Ms. [redacted] is scheduled for service with [redacted] on May 4, 2015. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] There isn't anything really to accept but in addition to GE's response I would like to add that when they left the messages we were at work and are in a different time zoneWhen I called back I had to leave a message as wellAlso I would like to add that yes a different part was replaced but I feel GE should have address the issue when it happened the second time, not the fourth, maybe that was the part that should have been replaced not all the othersI made several complaints to the GE consumer relations department regarding the repetative issuesWe have also lost time off work and several hundred dollars in food, because every time we've had this issue we have had to throw away "ALL" the items in our refrigeratorGE has a food loss department but never told us about it until this last repairWhen I called the food loss department they said that they would only cover years and our refrigerator is now years old, but the first incident was well within the yearsI did eventually speak to GE and I voiced my complaints (again) and she said she would note them downHopefully this repair will be the end of the issuesRegards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't know what voice mail was left, but I did not receive oneThey should call againI can be reached at [redacted]
[redacted] Thank you for the opportunity to review this concern We are sorry for any issue with this refrigerator We certainly appreciate the point of view of Mr [redacted] , however, we are not in agreement with further concessions in this matter We will document his concerns here and we hope there are no future issues with this refrigerator The suggestion about additional information in the user manual will be shared with our Product management team Regards, [redacted]
Thank you for the opportunity to review this consumer's situation I have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE refrigeratorI offered the number to [redacted] to file a claim for her food lossI also gave her a few options for resolution but she chose to have another repair It is currently scheduled for this afternoon I asked her to contact me if she had any further questions or concerns Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumers complaintPlease be advised that GE has agreed to replace Mr [redacted] GE refrigeratorThe replacement order has been processedSincerely, [redacted]
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE Factory Service was out on March 2, to repair Ms [redacted] ’s GE refrigeratorGE has advised her that the unit is over eight years old and out of warrantyGE has confirmed with Ms [redacted] ’s that the unit has been repaired at this time and is working properlyIt is unfortunate when one of the GE technicians is out ill but unfortunately when this does happen then service appointments do have to be rescheduledGE will not be issuing any type of reimbursement for valid service charges Please contact me if there are any other questions or if I may be of further assistance.%
Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issue/concern with his GE wall-oven. GE has advised him that the unit is over one-year old and out of warranty. However, as a gesture of goodwill GE has agreed to repair the unit at no charge.... Mr. [redacted] is scheduled with GE Factory Service for Tuesday, March 10, 2015 between 1-5:00pm. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted] %3
Thank you for the opportunity to review this consumer’s situation Please be advised that I spoke with Mr [redacted] yesterday regarding his concerns with his GE refrigeratorGE has advised him that his refrigerator is over three years old and out of warrantyAs a gesture of goodwill GE has offered him a couple of options in assisting him in repairing the unitAt this time Mr [redacted] has not accepted either offerThese offers will be open until December 3, Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
We are scheduled to complete repair later this month Have been waiting on a part Consumer is aware
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** [redacted] %
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issue with her GE microwaveMs [redacted] has advised GE that she no longer has the microwave or the serial sticker from the unitGE has already issued her $towards the purchase of the unit however, with us not being able to receive the microwave nor the serial sticker GE is unable to offer any other type of compensation Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is not the answer to my concern Their service person agreed there is an issue with this machine Service person had no say in GE's response to him Service rep did not charge me for visit when he said he would if it was not an GE issue That proves it is a GE issue I wanted help with this draining issue, how to avoid my floor flooding out, how often to drain, etc....GE would not help me and their executive rep hung up on me I still have no answer from them They refuse to discuss this They told me to contact their president
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] I spoke to GE and they are replacing the microwave by next week, if they do come and exchange, then I would be satisfiedIll keep in touch and let you know %
To date, the conusmer has not responded to my voice mail
The only way to resolve this is by having a conversation I left the consumer a vm on 2/asking for her to supply the model and serial numbers for the units so at least I will have something to work with I have not received a return call I left her another one today with the same request