Thank-you for the opportunity to review this consumer’s situation The dryer in question has now been repaired Please contact me if there are any other questions or if I may be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I take issue with [redacted] (not exactly sure if this is the correct spelling of his last name) response because at times he was rude and condescendingOne of the parts for the refrigerator I had to research the part number myself and he he reluctantly agreed to provide itInitially, he had offered a $reimbursement and the dairy compartment shelvingI informed him that there had been a conversation between the appliance store dealer and GE's ASM and I was informed by the dealer that the replacement unit would have the same features but would be slightly biggerThis turned out not to be the caseFurthermore, I was never given the option of a refund [redacted] was adamant about same versus comparable replacement terminologyHe also stated that I needed to understand he was not going to "rebuild my refrigerator" and I responded that I as a consumer deserved to get what I paid forHe even told me that I could go to the store ad look out other models to see what I thought was a comparable replacement but this was not to say he was willing to provide another unitI went to my local [redacted] and looked at the same model as the replacement unit that I currently have and discovered that two of the shelves was in the modelThe sale representative from [redacted] told me they were standards features and was willing to give me a written statement to that effect [redacted] refused to accept that this was the caseThe replacement model retails for $cheaper than the model I originally purchased which has subsequently been discontinuedHis response to that was he was not going to provide shelving and pay out a $and that it was one or the otherHe failed to accept that the unit I originally purchased had these shelves in addition to a full-width fresh food compartment with an adjustable temperature controlGE replaced my model with a cheaper unit that have less featuresHe acted like he was doing me a favor by providing these shelving even though they were part of the original unitIt appears he is using the $as a baseline for the purchase of the shelves that should have been part of the replacement unitHe was so rude in relating that he was not going to provide the shelving and a monetary reimbursement and initially any type of resolution was taken off the tableMy husband contacted him and had a more amicable conversation with him and he agreed to provide just the shelvingMy experience with GE from the repair to the replacement has been horrible and I am appalled at how they treat their customers%
Thank-you for the opportunity to review this consumer’s situation. GE is scheduled to service the unit in question on 4/11/2015 . Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]
4/21/ Thank you for the opportunity to review this consumer's case Please be advised that Lowe's has provided a loaner to Ms [redacted] and service is scheduled for tomorrow Ms [redacted] will speak about the concern of food loss with our insurance provider to see if there is any assistance with that Regards, [redacted]
Thank-you for the opportunity to review this consumer’s situation GE had need to replace Ms***’s refrigerator GE did replace the refrigerator with a larger capacity unit that would still fit in the required area of her kitchen After delivery of the new unit Ms*** reported that there were differences in shelving between her old and new units GE worked with Ms [redacted] to identify those items and was prepared to send them to her Ms [redacted] then asked to also be compensated in some dollar amount as well GE declined to do so Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer’s situation I spoke with Mr [redacted] briefly on November 17, At that time he advised me that he was in a business meeting and asked to call me back at a later timeAs of today I have not heard from Mr [redacted] however, I am happy to discuss his concerns in regards to his GE dishwasher at his convenienceHe is welcome to give me a return call at ###-###-#### (8-5:EST) Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
I received the most recent e-mail from Mrs [redacted] If she is still experiencing issues with the unit, we would be more than happy to schedule a repair Please have her contact me at [redacted] any time between 8am - 2pm EST Sincerely, [redacted] Program Manager
Thank-you for the opportunity to review this consumer’s situation. The dryer in question is in the process of being replaced. A replacement was ordered on 2/25/ [redacted] Please contact me if there are any other questions or if I may be of further assistance.
[redacted] Thank you for the opportunity to review this consumer's case Please be advised that I have left two voice mails for Ms [redacted] , on 12/17/ [redacted] and today 1/5/** We await her return call to further discuss the concern Just for the record, I can be reached at [redacted] between the hours of 8-EST Regards, [redacted]
Thank-you for the opportunity to review this consumer’s situation The [redacted] s continued to work with GE Consumer Relations The washing machine in question is in the process of being replaced Please contact me if there are any other questions or if I may be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and agree with the documented statements After filling my original complaint, I was able to find a solution to my problem online I did not end up needing additional assistance from G.EAppliances I consider this issue resolved Thank you for your supportRegards, [redacted] ***
[redacted] Thank you for the opportunity to review this consumer's concern Please be advised that we are ordering a new unit for the consumer which will be delivered and installed and the old unit hauled away Thank you, [redacted] %
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issue with her GE rangePlease be advised that a GE Factory Service technician was out today, (1/23/**), and has repaired the unit under the manufacturer’s warranty Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
I received the most recent message from Mrs*** My offer that I posted in my last response remains the same The offer will remain open through the end of the business day on 5/22/ If I don't hear from her by then, the offer will be null and void and the consumer relations case will be closed Thank you, [redacted] Program Manager
RevDex.com: I have... reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you BBB for your help! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below “...however, we are not in agreement with further concessions in this matter“ Of course notIf you were, we wouldn't be reading things like this at [redacted] .com “General Electric customer service is ranked #out of the companies that have a [redacted] .com rating with an overall score of out of a possible based upon ratingsThis score rates General Electric customer service and customer support as Terrible.” [redacted] But the score that really speaks to the issue is in the category of ISSUE RESOLUTIONHere we see that GE scored an impressive score of out of possible points Indeed, given such abysmal scores, the bigger surprise would be had GE done the ethical thing and assumed some responsibility for their flawed product design And so in response to this latest demonstration of customer abuse and dis-service, I see I really have no choice but to explore every option that might result in satisfactionContacting the Board of Directors: [redacted] to ascertain their thoughts on the matterWho knows, [redacted] , [redacted] , and [redacted] may get promotions for their demonstration of how not to satisfy a customer...or not Concurrently with this, communications with the State Attorney General's office would surely be worthwhile as wellI wonder what their reaction would be on the article I included in my original complaint regarding Manufacturing Defect vsDesign Defect Given that I am retired and on Disability, I can't think of a more rewarding way to spend my time than taking a stand against mediocrity and I really do believe this issue deserves my full attention [redacted] Regards, [redacted]
Thank-you for the opportunity to review this consumer’s situation The dryer in question has now been repaired Please contact me if there are any other questions or if I may be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I take issue with [redacted] (not exactly sure if this is the correct spelling of his last name) response because at times he was rude and condescendingOne of the parts for the refrigerator I had to research the part number myself and he he reluctantly agreed to provide itInitially, he had offered a $reimbursement and the dairy compartment shelvingI informed him that there had been a conversation between the appliance store dealer and GE's ASM and I was informed by the dealer that the replacement unit would have the same features but would be slightly biggerThis turned out not to be the caseFurthermore, I was never given the option of a refund [redacted] was adamant about same versus comparable replacement terminologyHe also stated that I needed to understand he was not going to "rebuild my refrigerator" and I responded that I as a consumer deserved to get what I paid forHe even told me that I could go to the store ad look out other models to see what I thought was a comparable replacement but this was not to say he was willing to provide another unitI went to my local [redacted] and looked at the same model as the replacement unit that I currently have and discovered that two of the shelves was in the modelThe sale representative from [redacted] told me they were standards features and was willing to give me a written statement to that effect [redacted] refused to accept that this was the caseThe replacement model retails for $cheaper than the model I originally purchased which has subsequently been discontinuedHis response to that was he was not going to provide shelving and pay out a $and that it was one or the otherHe failed to accept that the unit I originally purchased had these shelves in addition to a full-width fresh food compartment with an adjustable temperature controlGE replaced my model with a cheaper unit that have less featuresHe acted like he was doing me a favor by providing these shelving even though they were part of the original unitIt appears he is using the $as a baseline for the purchase of the shelves that should have been part of the replacement unitHe was so rude in relating that he was not going to provide the shelving and a monetary reimbursement and initially any type of resolution was taken off the tableMy husband contacted him and had a more amicable conversation with him and he agreed to provide just the shelvingMy experience with GE from the repair to the replacement has been horrible and I am appalled at how they treat their customers%
Thank-you for the opportunity to review this consumer’s situation. GE is scheduled to service the unit in question on 4/11/2015 . Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]
4/21/ Thank you for the opportunity to review this consumer's case Please be advised that Lowe's has provided a loaner to Ms [redacted] and service is scheduled for tomorrow Ms [redacted] will speak about the concern of food loss with our insurance provider to see if there is any assistance with that Regards, [redacted]
I spoke to the consumer today and he said the issue has been resolved
Thank-you for the opportunity to review this consumer’s situation GE had need to replace Ms***’s refrigerator GE did replace the refrigerator with a larger capacity unit that would still fit in the required area of her kitchen After delivery of the new unit Ms*** reported that there were differences in shelving between her old and new units GE worked with Ms [redacted] to identify those items and was prepared to send them to her Ms [redacted] then asked to also be compensated in some dollar amount as well GE declined to do so Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer’s situation I spoke with Mr [redacted] briefly on November 17, At that time he advised me that he was in a business meeting and asked to call me back at a later timeAs of today I have not heard from Mr [redacted] however, I am happy to discuss his concerns in regards to his GE dishwasher at his convenienceHe is welcome to give me a return call at ###-###-#### (8-5:EST) Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
I received the most recent e-mail from Mrs [redacted] If she is still experiencing issues with the unit, we would be more than happy to schedule a repair Please have her contact me at [redacted] any time between 8am - 2pm EST Sincerely, [redacted] Program Manager
Thank-you for the opportunity to review this consumer’s situation. The dryer in question is in the process of being replaced. A replacement was ordered on 2/25/ [redacted] Please contact me if there are any other questions or if I may be of further assistance.
I have closed the consumer's case If she chooses to call me and provide the information we need I will be glad to discuss her concerns
[redacted] Thank you for the opportunity to review this consumer's case Please be advised that I have left two voice mails for Ms [redacted] , on 12/17/ [redacted] and today 1/5/** We await her return call to further discuss the concern Just for the record, I can be reached at [redacted] between the hours of 8-EST Regards, [redacted]
Thank-you for the opportunity to review this consumer’s situation The [redacted] s continued to work with GE Consumer Relations The washing machine in question is in the process of being replaced Please contact me if there are any other questions or if I may be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and agree with the documented statements After filling my original complaint, I was able to find a solution to my problem online I did not end up needing additional assistance from G.EAppliances I consider this issue resolved Thank you for your supportRegards, [redacted] ***
The consumer has not returned my voice mail
[redacted] Thank you for the opportunity to review this consumer's concern Please be advised that we are ordering a new unit for the consumer which will be delivered and installed and the old unit hauled away Thank you, [redacted] %
We have agreed to a no charge repair for this consumer
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issue with her GE rangePlease be advised that a GE Factory Service technician was out today, (1/23/**), and has repaired the unit under the manufacturer’s warranty Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
I received the most recent message from Mrs*** My offer that I posted in my last response remains the same The offer will remain open through the end of the business day on 5/22/ If I don't hear from her by then, the offer will be null and void and the consumer relations case will be closed Thank you, [redacted] Program Manager
RevDex.com: I have... reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you BBB for your help! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below “...however, we are not in agreement with further concessions in this matter“ Of course notIf you were, we wouldn't be reading things like this at [redacted] .com “General Electric customer service is ranked #out of the companies that have a [redacted] .com rating with an overall score of out of a possible based upon ratingsThis score rates General Electric customer service and customer support as Terrible.” [redacted] But the score that really speaks to the issue is in the category of ISSUE RESOLUTIONHere we see that GE scored an impressive score of out of possible points Indeed, given such abysmal scores, the bigger surprise would be had GE done the ethical thing and assumed some responsibility for their flawed product design And so in response to this latest demonstration of customer abuse and dis-service, I see I really have no choice but to explore every option that might result in satisfactionContacting the Board of Directors: [redacted] to ascertain their thoughts on the matterWho knows, [redacted] , [redacted] , and [redacted] may get promotions for their demonstration of how not to satisfy a customer...or not Concurrently with this, communications with the State Attorney General's office would surely be worthwhile as wellI wonder what their reaction would be on the article I included in my original complaint regarding Manufacturing Defect vsDesign Defect Given that I am retired and on Disability, I can't think of a more rewarding way to spend my time than taking a stand against mediocrity and I really do believe this issue deserves my full attention [redacted] Regards, [redacted]