Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] Yes, it has been repaired (replaced mother board) but what guarantee do I have that it won't break down again It is a two year old dishwasher It should not be acting up I have repeatedly said that I believe there is something wrong with this dishwasher Either GE give me a longer warranty on it or replace the unit with something better that actually works What compensation do I get for going through all the hoops just to get a dishwasher repairedGE, please read my original complaint and tell me that your recent response is enough Thanks, [redacted] **
Thank you for the opportunity to review this consumer's situation I have spoken with Mr [redacted] and apologized for the trouble he's had with his water softener After multiple attempts in getting someone for repair, GE has agreed to refund his purchase price as soon as they receive the original serial sticker off of the unit Mr [redacted] has accepted this as a fair resolution to his complaint Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved ,resolved as in the repair completed in a proper fix by sub contractor [redacted] Heating and Cooling , [redacted] since GE is not a Technician it seems and can not give a" detailed summary of what they need to do to repair the unit" I can only hope that it is fixed right, if not we can start from square one again an go back to another energy source instead of electricthank you [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I am not always at home, and cannot not answer all of my calls, if I am not homePlease, have the GE Rep respond to my email, if there is not an answer at my home telephoneMy email is [redacted] Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI've made it clear that these units have issues, so the proper response from GE should be they are sending service back out to see if they can finally resolve the issues vice find any issues Regards, [redacted] %
Thank you for the opportunity to review this consumer's case GE is reimbursing the entire amount paid for the 11/12/service call Total reimbursement is $ Thank you, [redacted] %
I called GE Care 1st but GE Care told me that their technicians are not available to come until days later and it will take another 3-days to order the parts, which means at least - 15day no oven for us, and that is a big issue for my familySo, I had to hire a local appliance repairman who came right away to fix the oven I have no idea if he is authorised by GE but he told me that he repairs GE's products all the time in his profession
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issues with her GE dishwasherGE has advised her that we will be replacing the dishwasher at no charge due to excessive serviceThe replacement order has been processed Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation I have spoken briefly with Mr*** Mr [redacted] was not interested in speaking with me at that time He advised I needed to study our product warranty The relevant part of the product warranty statement states that all warranty service work will be provided by our Factory Service Centers or by our authorized Cers during working hoursWe did not reach a point in the conversation where I could ascertain which specific publication number he was supplied in the event this standard statement was somehow omitted Please contact me if there are any other questions or if I may be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our response remains unchanged and we have closed this case This consumer’s refrigerator is operating properly We have explained multiple times the proper way the measure the temperature in the unit be the consumer is not accepting this and continues to measure the temperature improperly
I have already spoken to this consumer and did not agree with his request for a new refrigerator His unit is in-warranty and I have offered to schedule service for him but he has declined His warranty is for repair, not for replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been a loyal GE customer for the last yearsI have purchased all my refrigerators and freezers from GEIf GE does not reverse what I feel is a misinterpretation of it's disclaimer it will mean the refrigerator which I bought, trusting GE, will have cost me over $a year to ownI feel they have betrayed my trust for the following reasons: The disclaimers in the GE warranty, basically states that warranty work will be provided through the GE service center when I request it, I did not request warranty work for this emergency rechargeNo where in the warranty does it say that if I request non warranty work, the warranty is voidA reasonable person would not read that into the warranty The servicer who charged my unit is authorized to service most high end appliances, [redacted] ***GE's arbitrary decision that he is not qualified will cost me $I deserve an explanation as to why a mere recharge, by a qualified technician, authorized by most of the other high end manufactures would damage a GE refrigeratorIn the future, I would prefer to deal with GE in writing through the Revdex.com in this matter Regards, [redacted] [redacted] &n
Thank you for the opportunity to review this consumer's situation I have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE dryer I've confirmed that the unit has been repaired and offered her a one-year extension on her warranty beyond the one-year manufacturer's warranty She has accepted this as a fair resolution to her complaint Please contact me if you have any further questions or concerns I can be reached directly at [redacted] anytime between 8am - 2pm EST Sincerely, [redacted] Program Manager
Reopen request from consumer: I bought the GE refrigerator model: GFE29HSDISS, serial: SD5174211, when I bought my new home in McKinney in November On December the refrigerator stop workingCustomer care took from December 19th (complaint date) until end of January to fixI did a complain here in Revdex.com and after the technician came, it was closed (#10352295)Now the refrigerator is freezing my foodAfter months, I got that only first month working properlyI have attempted to substitute this refrigerator, with no successI'm now sick and tired of calling with no solutionCustomer care seems that doesn't care at all about their customersIf this complaint doesn't work, I will follow my attorney advise and sue GE for all food, time and money spentPlease helpThanks / [redacted] Seeks refrigerator replacement - 2/19/15%
Thank you for the opportunity to re-review this consumer's situation I spoke with Ms [redacted] on March 23, [redacted] to follow up after the GE service repairShe has advised GE that she wants to try the oven for a week to see if the issue is corrected completely or notGE has discussed further options with her if the wall oven is still not working properlyAs of today we have not heard back from Ms [redacted] Please feel free to contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]
[redacted] Thank you for the opportunity to review this consumer's concern Please be advised that we have reached Ms [redacted] and offered to replace the dishwasher Ms [redacted] will be responsible for having it installed properly Our installation instructions will be provided with the product Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business continues to deny that the problem existsThe business also has not addressed the fact that immediately after the first attempted repair, the problem became almost twice as bad Furthermore, the 3rd party technicians GE has hired under warranty [redacted] ) agree with my assessment that the fridge is functioning poorly and recommend temperature fluctuations within the degree rangeThe A&E technicians also inspected the fridge (which is something the GE technician never did in the scheduled appointments), and identified a potential problem with another part that the GE technician never considered The repairs have been scheduled for Apr My understanding is that GE will foot the bill for the repairs, as per the warrantyBased on recommendations from A&E, there may be additional follactions It looks like whoever at GE closed the complaint is unaware of the previously scheduled work with [redacted] (even though it's clearly mentioned both in the complaint and in the customer service ticket I had open with GE)This work is in progress and may or may not lead to a resolutionHowever, the issue is definitely not yet resolved Regards, [redacted] ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] Yes, it has been repaired (replaced mother board) but what guarantee do I have that it won't break down again It is a two year old dishwasher It should not be acting up I have repeatedly said that I believe there is something wrong with this dishwasher Either GE give me a longer warranty on it or replace the unit with something better that actually works What compensation do I get for going through all the hoops just to get a dishwasher repairedGE, please read my original complaint and tell me that your recent response is enough Thanks, [redacted] **
Thank you for the opportunity to review this consumer's situation I have spoken with Mr [redacted] and apologized for the trouble he's had with his water softener After multiple attempts in getting someone for repair, GE has agreed to refund his purchase price as soon as they receive the original serial sticker off of the unit Mr [redacted] has accepted this as a fair resolution to his complaint Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved ,resolved as in the repair completed in a proper fix by sub contractor [redacted] Heating and Cooling , [redacted] since GE is not a Technician it seems and can not give a" detailed summary of what they need to do to repair the unit" I can only hope that it is fixed right, if not we can start from square one again an go back to another energy source instead of electricthank you [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I am not always at home, and cannot not answer all of my calls, if I am not homePlease, have the GE Rep respond to my email, if there is not an answer at my home telephoneMy email is [redacted] Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI've made it clear that these units have issues, so the proper response from GE should be they are sending service back out to see if they can finally resolve the issues vice find any issues Regards, [redacted] %
Thank you for the opportunity to review this consumer's case GE is reimbursing the entire amount paid for the 11/12/service call Total reimbursement is $ Thank you, [redacted] %
I called GE Care 1st but GE Care told me that their technicians are not available to come until days later and it will take another 3-days to order the parts, which means at least - 15day no oven for us, and that is a big issue for my familySo, I had to hire a local appliance repairman who came right away to fix the oven I have no idea if he is authorised by GE but he told me that he repairs GE's products all the time in his profession
Thank you for the opportunity to review this consumer’s situationI spoke with Ms [redacted] regarding the issues with her GE dishwasherGE has advised her that we will be replacing the dishwasher at no charge due to excessive serviceThe replacement order has been processed Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation I have spoken briefly with Mr*** Mr [redacted] was not interested in speaking with me at that time He advised I needed to study our product warranty The relevant part of the product warranty statement states that all warranty service work will be provided by our Factory Service Centers or by our authorized C
ers during working hoursWe did not reach a point in the conversation where I could ascertain which specific publication number he was supplied in the event this standard statement was somehow omitted Please contact me if there are any other questions or if I may be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our response remains unchanged and we have closed this case This consumer’s refrigerator is operating properly We have explained multiple times the proper way the measure the temperature in the unit be the consumer is not accepting this and continues to measure the temperature improperly
I have already spoken to this consumer and did not agree with his request for a new refrigerator His unit is in-warranty and I have offered to schedule service for him but he has declined His warranty is for repair, not for replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been a loyal GE customer for the last yearsI have purchased all my refrigerators and freezers from GEIf GE does not reverse what I feel is a misinterpretation of it's disclaimer it will mean the refrigerator which I bought, trusting GE, will have cost me over $a year to ownI feel they have betrayed my trust for the following reasons: The disclaimers in the GE warranty, basically states that warranty work will be provided through the GE service center when I request it, I did not request warranty work for this emergency rechargeNo where in the warranty does it say that if I request non warranty work, the warranty is voidA reasonable person would not read that into the warranty The servicer who charged my unit is authorized to service most high end appliances, [redacted] ***GE's arbitrary decision that he is not qualified will cost me $I deserve an explanation as to why a mere recharge, by a qualified technician, authorized by most of the other high end manufactures would damage a GE refrigeratorIn the future, I would prefer to deal with GE in writing through the Revdex.com in this matter Regards, [redacted] [redacted] &n
Thank you for the opportunity to review this consumer's situation I have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE dryer I've confirmed that the unit has been repaired and offered her a one-year extension on her warranty beyond the one-year manufacturer's warranty She has accepted this as a fair resolution to her complaint Please contact me if you have any further questions or concerns I can be reached directly at [redacted] anytime between 8am - 2pm EST Sincerely, [redacted] Program Manager
Reopen request from consumer: I bought the GE refrigerator model: GFE29HSDISS, serial: SD5174211, when I bought my new home in McKinney in November On December the refrigerator stop workingCustomer care took from December 19th (complaint date) until end of January to fixI did a complain here in Revdex.com and after the technician came, it was closed (#10352295)Now the refrigerator is freezing my foodAfter months, I got that only first month working properlyI have attempted to substitute this refrigerator, with no successI'm now sick and tired of calling with no solutionCustomer care seems that doesn't care at all about their customersIf this complaint doesn't work, I will follow my attorney advise and sue GE for all food, time and money spentPlease helpThanks / [redacted] Seeks refrigerator replacement - 2/19/15%
Now [redacted] has completed a service call for this consumer in addition to the calls by GE service
Thank you for the opportunity to re-review this consumer's situation I spoke with Ms [redacted] on March 23, [redacted] to follow up after the GE service repairShe has advised GE that she wants to try the oven for a week to see if the issue is corrected completely or notGE has discussed further options with her if the wall oven is still not working properlyAs of today we have not heard back from Ms [redacted] Please feel free to contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]
[redacted] Thank you for the opportunity to review this consumer's concern Please be advised that we have reached Ms [redacted] and offered to replace the dishwasher Ms [redacted] will be responsible for having it installed properly Our installation instructions will be provided with the product Regards, [redacted]
The consumer has not responded to my voice mail. Service was completed on 4/21.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business continues to deny that the problem existsThe business also has not addressed the fact that immediately after the first attempted repair, the problem became almost twice as bad Furthermore, the 3rd party technicians GE has hired under warranty [redacted] ) agree with my assessment that the fridge is functioning poorly and recommend temperature fluctuations within the degree rangeThe A&E technicians also inspected the fridge (which is something the GE technician never did in the scheduled appointments), and identified a potential problem with another part that the GE technician never considered The repairs have been scheduled for Apr My understanding is that GE will foot the bill for the repairs, as per the warrantyBased on recommendations from A&E, there may be additional follactions It looks like whoever at GE closed the complaint is unaware of the previously scheduled work with [redacted] (even though it's clearly mentioned both in the complaint and in the customer service ticket I had open with GE)This work is in progress and may or may not lead to a resolutionHowever, the issue is definitely not yet resolved Regards, [redacted] ***