3/30/Thank you for the recent communication GE has been in contact with Mr [redacted] Barring any unforseen issues, both the microwave and the trim kit should be delivered together within the next week or so The trim kit had been on a slight backorder status, and as a gesture of goodwill, GE agreed to reimburse $for the purchase of a small microwave to use until the GE microwave and trim get delivered If you have any further questions, please advise Regards, [redacted] %3%3%
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] [redacted] Yes Issue was solved and they did a great job! I will recommend GE to everyoneThanks &nbs
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank-you for the opportunity to review this consumer’s situation GE Consumer Relations had offered to replace the dishwasher in question on a pro-rated basis This offer is being left open to accept through 1/12/** Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have spoken with Ms [redacted] and apologized for the confusion in getting a refund on her "in warranty" microwave Instead of the Good Will Certificate, I agreed to honor a cash refund in the amount of $ She should receive the check in the next 5-business days Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am asking GE for help/advise on this situation, not future repairs [redacted] was very rude and would not even listen to my concern I asked for someone else, he refused saying he is the only one I made a comment on [redacted] and was promised another person would contact me and I am still waiting Please do not have Mr [redacted] contact me; he is useless and does not have any customer service skills
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
Thank-you for the opportunity to review this consumer’s situation GE is scheduled to service the unit in question on 3/10/ Please contact me if there are any other questions or if I may be of further assistance
Thank-you for the opportunity to review this consumer’s situation GE has advised Ms [redacted] that the unit is over one year old and out of warrantyAs a one-time gesture of goodwill GE has agreed to cover the current repairs neededGE is scheduled to service the range and dishwasher on 4/25/ Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted] %
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has agreed to replace Mr [redacted] dishwasher under the one-year manufacturer’s warrantyThe replacement order has been processed Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe repair referenced occurred on Wednesday The dryer completed to loads between Thursday and Friday Yesterday (Saturday) the malfunction began happening again As it has since December 30th, the dryer is again shutting off after two minutes of operation and cannot be powered on for a few minutes after that The dryer shut off times yesterday At this point the dryer must be replaced as we have been without a dryer for almost weeks and it is only months old Despite all GE's customer service "advocates" blatant fraudulent statements to the contrary, we do have implied consumer warranties under [redacted] law that go beyond the shoddy GE repair-only express warranty, and after failures to repair, we demand an immediate replacement Regards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It seems they fixed the electrical problem, but they broke other components in the processI have already ordered replacement parts as it will be much faster if I install them myselfI'm still not satisfied with their "service" but it appears that is the best they can do so that is where we will have to leave itI will not be accepting their response though because they cause as many problems as they solve and leave me with more expenses Regards, [redacted] ***
3/24/Thank you for the opportunity to review this consumer's case Please be advised that our records indicate that the service call was completed by [redacted] Factory Service We have left a voice mail for Mr [redacted] in follow up as well as an email follow up to ensure of his satisfaction Thank you, [redacted]
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has spoken with Mr [redacted] regarding the issue with his GE washerGE has advised him that the unit is over a year old and out of warrantyA GE Factory Service technician has been out to diagnosis the washer and it has been determined that the issue was of no fault of the washer itself but instead was due to the location of the washer within Mr [redacted] ’ homeAs a gesture of goodwill GE has offered him a discount into a comparable model in which Mr [redacted] has accepted and the replacement washer has been processed Please contact me if there are any other questions or if I may be of further assistance.%
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] %
Thank you for the opportunity to review this consumer's situation I have tried reaching out to Mr [redacted] but there was no answer and no machine that ever picked up I will be out of the office for the remainder of this week and will try calling Mr [redacted] again the week of 3/ Sincerely, [redacted] Program Manager
3/30/Thank you for the recent communication GE has been in contact with Mr [redacted] Barring any unforseen issues, both the microwave and the trim kit should be delivered together within the next week or so The trim kit had been on a slight backorder status, and as a gesture of goodwill, GE agreed to reimburse $for the purchase of a small microwave to use until the GE microwave and trim get delivered If you have any further questions, please advise Regards, [redacted] %3%3%
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] [redacted] Yes Issue was solved and they did a great job! I will recommend GE to everyoneThanks &nbs
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank-you for the opportunity to review this consumer’s situation GE Consumer Relations had offered to replace the dishwasher in question on a pro-rated basis This offer is being left open to accept through 1/12/** Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have spoken with Ms [redacted] and apologized for the confusion in getting a refund on her "in warranty" microwave Instead of the Good Will Certificate, I agreed to honor a cash refund in the amount of $ She should receive the check in the next 5-business days Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am asking GE for help/advise on this situation, not future repairs [redacted] was very rude and would not even listen to my concern I asked for someone else, he refused saying he is the only one I made a comment on [redacted] and was promised another person would contact me and I am still waiting Please do not have Mr [redacted] contact me; he is useless and does not have any customer service skills
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
Revdex.com requested name of Warranty Company No information supplied
Thank-you for the opportunity to review this consumer’s situation GE is scheduled to service the unit in question on 3/10/ Please contact me if there are any other questions or if I may be of further assistance
Thank-you for the opportunity to review this consumer’s situation GE has advised Ms [redacted] that the unit is over one year old and out of warrantyAs a one-time gesture of goodwill GE has agreed to cover the current repairs neededGE is scheduled to service the range and dishwasher on 4/25/ Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted] %
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has agreed to replace Mr [redacted] dishwasher under the one-year manufacturer’s warrantyThe replacement order has been processed Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe repair referenced occurred on Wednesday The dryer completed to loads between Thursday and Friday Yesterday (Saturday) the malfunction began happening again As it has since December 30th, the dryer is again shutting off after two minutes of operation and cannot be powered on for a few minutes after that The dryer shut off times yesterday At this point the dryer must be replaced as we have been without a dryer for almost weeks and it is only months old Despite all GE's customer service "advocates" blatant fraudulent statements to the contrary, we do have implied consumer warranties under [redacted] law that go beyond the shoddy GE repair-only express warranty, and after failures to repair, we demand an immediate replacement Regards, [redacted] %
The consumer's refrigerator has been repaired under warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It seems they fixed the electrical problem, but they broke other components in the processI have already ordered replacement parts as it will be much faster if I install them myselfI'm still not satisfied with their "service" but it appears that is the best they can do so that is where we will have to leave itI will not be accepting their response though because they cause as many problems as they solve and leave me with more expenses Regards, [redacted] ***
3/24/Thank you for the opportunity to review this consumer's case Please be advised that our records indicate that the service call was completed by [redacted] Factory Service We have left a voice mail for Mr [redacted] in follow up as well as an email follow up to ensure of his satisfaction Thank you, [redacted]
Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has spoken with Mr [redacted] regarding the issue with his GE washerGE has advised him that the unit is over a year old and out of warrantyA GE Factory Service technician has been out to diagnosis the washer and it has been determined that the issue was of no fault of the washer itself but instead was due to the location of the washer within Mr [redacted] ’ homeAs a gesture of goodwill GE has offered him a discount into a comparable model in which Mr [redacted] has accepted and the replacement washer has been processed Please contact me if there are any other questions or if I may be of further assistance.%
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] %
Thank you for the opportunity to review this consumer's situation I have tried reaching out to Mr [redacted] but there was no answer and no machine that ever picked up I will be out of the office for the remainder of this week and will try calling Mr [redacted] again the week of 3/ Sincerely, [redacted] Program Manager