Copies, Inc.

Hi, On receipt of the compliant from the consumer, we have taken following steps to resolve it:1- Closed the account on our system.2- We have submitted a request with the credit bureaus to delete the account from consumer's credit reportHarvard uses the credit bureaus Automated
Universal Data form (AUD) to complete this activity The AUD number for this request is *** This process may take up to days to complete.Thank You,Harvard Collection Services

This is in response to complaint number ***The telephone number *** has been removed from our systemWe did not find any record of telephone numbers 2*** and *** in our systemPlease be assured that the telephone number *** has been removed from our systemWe apologize for any inconvenience that we may have caused youIf you have any questions or concerns please do not hesitate to contact our office.Thank you,*** ***
*** *** ***

Hi,On receipt of the compliant, we have taken following steps to resolve it:1- Closed the account on our system.2- Submitted a delete request with the credit reporting agencies. Thank You,Harvard Collection Services

We have sent a signed copy of the COA to the consumerThe document states that the provider may utilize the services of a third party business associate or affiliated entity as an extended business office for medical billingAs per the claim, the only information we have is the CPT code

I have yet to receive anything in writing from the companyI was giving it some time to receive it by mail but have yet to receive it

Complaint: ***
I am rejecting this response because: I am currently on the phone with *** who insist that you all have only requested for them to delete one account, leaving the other account #*** open They have stated this on recording They are awaiting Harvard Collections to request that the other be deleted
Sincerely,
*** ***

Hi, On receipt of the compliant, we have done investigation and have taken following steps to resolve it: 1- The account was placed by our
client for collections on 08/05/2- The only contact we had on the account was on 08/09/with a third party telling us that we have a wrong #The # was flagged BAD immediately and no calls have been placed thereafter3- The credit reporting was done on 09/16/2016, way after we sent the validation letter on 09/02/at the address we have on the file 4- We received the first dispute in October and had provided the validation within days. Thank You, Harvard Collection Services

Complaint:
I am rejecting this response because: I've sent a letter to the company, and have not received a response from them. I will be contacting them again
Sincerely,
Yvonne ***

Hi, On receipt of the consumer compliant, we have taken following steps to resolve it:1- We have closed the account on our system,2- We have submitted a request with the *** bureaus to delete the account from consumer's *** reportHarvard uses the *** bureaus Automated Universal
Data form (AUD) to complete this activity The AUD number for this request is *** This process may take up to days to complete. Thank You,Harvard Collection Services

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@harvardcollect.com
This response is in regards to case XXXXXXXXMs***'s account has been paid in full in our office as of February XX XXXXThe
account has been deleted from Ms***'s credit bureauThe paid in full and cancelation letter has been mailed out to Ms***, to the address of *** *** CIR *** TX XXXXXIf you have any additional questions or concerns please do not hesitate to contact our office
Thanks,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with this response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I received a letter from the company that they removed the information from my three credit reports and I did verify that it has been doneThere's no further action needed regarding this matter Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in response to the complaint that was filed by Ms***Ms***'s account has been paid in full as of November 10,Per our company policy we will mail her a paid in full letter on December 10,On December 10, we will mail the paid in full letter to the address of *** ** ***
*** ** *** *** AZ If you have any additional questions or concerns please do not hesitate to contact our office.Thank you,Lina ***

ok, I will credit credit file next week
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

This is in regards to the complaint filed by Ms***. On July 6, 2015 accounts were placed in our office for Ms***. Ms*** accounts has been closed in our office as of November 20, The accounts has been removed from Ms*** credit report as of November 20,
A cancellation letter has been mailed to Ms*** to the address of *** *** *** **Colonial BCH VA If you have any additional questions or concerns please do not hesitate to contact our officeThank you,Lina ***

RE: Revdex.com Complaint Case # - ***, ANGELA We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services, Inc(HCS) The facts as we currently understand them are: The account in question was placed with us by our client on October
05, We were not able to establish a verbal contact with the consumer on this accountAs stated in the complaint we did receive a call on Jan 22, however the call was disconnected, and no contact was establishedOn January 24, we received a dispute from the consumer through E-Oscar, which stated that consumer is requesting for validation of debtFollowing the dispute, the account was updated as dispute to the credit reporting agencies and the validation of debt was sent to the consumer on February 01, at the mailing addressIf I can be of further assistance, please feel free to contact me directly at 877-***-***Sincerely, Harvard Collection Services

Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: *** ***
Contact Email: ***@harvardollect.com
Hi,
This response is in regards to Case # XXXXXXXXMs***'s account is closed in our office as of October The cancelation letter has been mailed out
to Ms***, to the address of GATEWAY DRIVE C-4, ***, PA XXXXXIf you have any additional questions or concerns please do not hesitate to contact our office
Thanks
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/06/23) */
Your complaint has been receivedUnfortunately there is not enough information provided to locate the accountIf there is an account reporting on your CBR there should be an account number listedPlease provide the account number so that I
may properly assist youIf you are stating that no account pulled up with your social there wouldn't be a way to locate the account you are associated with without the account number
Initial Consumer Rebuttal /* (3000, 10, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response requests more personal information while the Revdex.com strictly prohibits me from supplying more personal information
Final Business Response /* (4000, 12, 2015/06/26) */
When an account is reporting on the *** there is an account number providedHCS is not asking for additional personal information but the actual account number associated with HCSIf you do not feel comfortable provided the account number via the Revdex.com portal you may contact the office at XXX-XXX-XXXX and ask to speak to myself *** ***
Final Consumer Response /* (2000, 14, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi, On receipt of the compliant, we have taken following steps to resolve it:1- Accounts are closed on our system and all collection activity suspended.2- We have submitted a request with the credit bureaus to delete the account from consumer's credit reportHarvard uses the credit bureaus
Automated Universal Data form (AUD) to complete this activity The AUD number for these requests are *** and *** This process may take up to days to complete. Thank You,Harvard Collection Services

Contact Name and Title: *** ***
Contact Phone: *** *** ***
Contact Email: ***@harvardcollect.com
Hello,
This response is in regards to case # ***Mr ***, your account is PIF in our office as on Oct 20th As per company policy your account will be deleted from CBR
after days of the transaction and you will receive a PIF letter thereafter on your mailing address*** *** Lane, *** ** Any questions and concerns kindly contact our office
Thanks