Copies, Inc.

RE: Revdex.com Complaint Case # - [redacted], [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was...

placed with us by our client on 01-05-17 ·         We had our first contact with the consumer on 01-07-17, where the call got disconnected after verification ·         We received a dispute through fax on 03-08-17, where consumer requested for validation of debt ·         The account was moved to Dispute status and validation of debt was requested from the client on consumer request ·         The verification of debt was sent to the consumer on 03-23-17 on the mailing address   ·         The deletion request has been raised to delete the account from credit reports.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

Re: Revdex.com Complaint ID: 12065470__[redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was placed with us by our client on  10-11-16 ·         We never had a contact with the consumer on this account ·         On consumer request we have requested for the validation of debt with the client ·         The account has been placed on dispute status till further notification from the client. ·         We have notified the client and the account has been placed on Dispute status till we get an update from the client   If I can be of further assistance please feel free to contact me directly at 877-339-5643.   Sincerely, Harvard Collection Services.

Complaint: [redacted]
I am rejecting this response because: In its response to my complaint, Harvard Collection Services, Inc. (Harvard), Harvard said “A manual deletion has been created with the credit reporting agencies. You may contact the credit reporting agencies to inquire how long it takes for them to update their records.” Harvard also mentioned that they have sent me a letter “to confirm that the account was closed with our office and that the deletion was created.” As of today, I have not yet received this letter from Harvard. I am rejecting this response from Harvard because I have a credit monitoring service, and according to that service, no changes have been made to my credit report(s) since Harvard placed the illegal item on my report(s). Also, I checked online today with the [redacted] CRA (Credit Reporting Agency), and the item still appears to be listed on my report. Neither a phone conversation with a CRA or a letter from Harvard would assure me that the item has been removed from my report(s). I would still need to see the actual credit report from the CRA, which could require me to pay for the report. I feel that it is Harvard’s responsibility to please follow up with the CRA’s and let me know when the item has been removed from my credit report(s), so that I can then order the actual credit report(s) to confirm that the item has been removed. Any help would be greatly appreciated. Thank you, [redacted]

We have processed the final payment as per your authorization and the account is settled. The account has been submitted for credit deletion. The AUD #’s are as follows:   AUD Control Number:[redacted]  AUD Control Number:[redacted]    AUD Control Number:[redacted]  Thank you,Harvard Collection Services

RE: Revdex.com Complaint Case # - [redacted]     Thank you for your letter dated Dec 17, 2017 and the opportunity to respond to the concerns of the consumer. The facts as we understand them are:   The account in question was placed with us by our client on 06-23-17 We had our first...

contact with the consumer on 06-28-17, when consumer informed us that he is not aware of this bill and hung up without providing any further information The account has not been reported to credit bureaus by Harvard collection services As per the complaint received from the consumer the account has been placed on Hold status and verification has been requested from the client.     If I can be of further assistance, please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

Complaint: [redacted]
I am rejecting this response because: Harvard removed one account that they reported but it is one remaining that is not removed. there were 2 accounts total from Harvard they only removed 1
Sincerely,
[redacted]

This is in regards to the complaint received from Ms. [redacted]. Harvard Collection Services has received Ms. [redacted] request for documents regarding her account. HCS has requested the documents from our client. Ms. [redacted] account is on a hold status at the time. Once we receive the documents...

from our client. HCS will forward the information to Ms. [redacted] to the address she provided of  [redacted] SE AptH [redacted] GA 30067. Ms. [redacted] account will remain on a hold status. If you have any questions or concerns please do not hesitate to contact our office. Thank you,[redacted]

This is in regards to the complaint that was filed by Mr. [redacted].  Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.Thank you,Lina [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  By having access to CPT codes, you are still in violation of my HIPPA rights.  No further action is needed as I am exploring my legal options for action against Harvard Collections.
Sincerely,
[redacted]