Copies, Inc.

RE: Revdex.com Complaint Case # - [redacted]. [redacted], ANGELA We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services, Inc. (HCS) We mailed out the validation of debt at the mailing address we have for the consumer however we received a mail return. HCS would be willing to mail out the validation letter if the consumer wants to call us and update her current mailing address. The account has been submitted for the credit deletion. Kindly refer to AUD Control Number: [redacted]. We would like to request to the consumer to allow a minimum of 90 days for the bureaus to update their records. If I can be of further assistance, please feel free to contact Laurie [redacted] directly at 877-[redacted]. Sincerely, Harvard Collection Services

RE: Revdex.com Complaint Case # - [redacted], [redacted]      Thank you for your letter dated November 13, 2017 and the opportunity to respond to the concerns of the consumer. The facts as we understand them are:   In our earlier response we informed the consumer that the Explanation of debt was sent in the month of July on the mailing address we have on file We have not received any mail return to indicate we have a wrong address on the file for the consumer We will have the explanation of benefits mailed to the consumer again at the mailing address we have on file. The account has been placed on hold and submitted for deletion to the credit reporting agencies.    If I can be of further assistance, please feel free to contact me directly at 877-[redacted].   Sincerely, Harvard Collection Services

This
is in regards to the complaint that was filed by Mr. [redacted]. The account in
question was placed in our office as of July 6, 2015. On July 14 a letter was
mailed out to Mr. [redacted] to the address of 6577 Shepherd Oaks St Lakeland, FL
33811. Since there was no response of dispute, HCS reported...

the account to the
credit bureaus 45 days after placement day.  Upon my investigation we
do see that Mr. [redacted] did make contact to our office. We sent Mr. [redacted] a
letter to provide us why he is disputing the debt. We need documents
supporting his dispute. Upon receiving the documents supporting his dispute,
and we see that the information provided does not match what our records
reflect, we will make the necessary steps to assist Mr. [redacted]. If Mr. [redacted] prefers
to speak to me directly he can reach me at 773-283-7500 ext 5352, and I will be
happy to assist him. If you have any additional questions or concerns please do
not hesitate to contact our office.Thank
you,Lina
[redacted]

Hi, We have reviewed the consumer's complaint and have taken following actions: 1- The action required form our end to delete the account has already been initiated, however it might take some time for the credit reporting agencies to remove the account. Thank You, Harvard...

Collection Services.

Contact Name and Title: Taranpreet [redacted]
Contact Phone: 773 283 7500
Contact Email: [redacted]@harvardcollect.com
Hi,
This response is in regards to case# [redacted]. Mr [redacted], we are unable to pull up any account with the information you have provided. In order for us to help you, kindly provide more information.
Thanks.

Complaint: [redacted]
I am rejecting this response because:Harvard Collections has a number of these same type of complaints.  These complaints mostly have to do with Harvard attacking credit to collect on bills that don't exist.   In my case, I lost my job because I failed my background investigation for my clearance.  Harvard had placed a collections account on my credit without even notifying me that they were looking for a payment.  No letter, no phone call no nothing until I lost my job.  And they were trying to collect for a company that was out off business years ago.  They did not count on me finding the records from that company in a back office of another company.  These people will go on doing this to other people until they are stopped.  This has cost me about $10,000.00 for a $337.00 phony bill.  I do not want these people to continue to hurt others.  By the way, these jpg attachments you send do not make any sense. 
Sincerely,
[redacted]

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
Hello,
This response is in regards to your case # [redacted]. The account has been deleted from Mr [redacted] CBR and you will be receiving a PIF letter in next 30 days as per company policy....

For any questions kindly contact our office.
Thanks.

Re: Revdex.com Complaint ID: [redacted] __ [redacted] W   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).   The facts as we currently understand them are: ·         The...

account was placed with us by our client on  02-01-16 ·         We never had a contact with the consumer on this account ·         We have been receiving payments on the account since March 2013 ·         We have been notified by the client that a copy of Explanation of Benefits was sent to the consumer in Feb 2017.   If I can be of further assistance please feel free to contact me directly at 877-[redacted].   Sincerely, Harvard Collection Services.

I have enclosed the letter that was sent to the address on file to ensure receipt. ([redacted] [redacted]

RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was placed...

with us by our client on 04-27-17, ·         We received a correspondence from the consumer stating to contact him as he wished to resolve the account ·         The consumer called us on  07-20-17 and set up a payment arrangement ·         On investigating we found that the consumer did not wish to secure future payments ·         As per the consumer’s request a manager has been assigned to reach out to the consumer for further assistance. ·         We have already spoken to the consumer and based on our conversation she is satisfied.     If I can be of further assistance please feel free to contact me directly at 877-[redacted].   Sincerely, Harvard Collection Services

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because they haven't honored my request for a debt validation. They claim not to have any information on the account or me but they are still reporting the fraud account on my credit profile which is against the Fair credit reporting act. Delete this account or I won't hesitate to contact a consumer attorney for violation of my consumer rights. Thank you

RE: Revdex.com Complaint Case # - [redacted], [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was...

placed with us by our client on 03-06-17 ·         There has been no verbal contact with the consumer on the file till date ·         We received a dispute letter on 06-12-17 from the consumer stating a dispute and requesting for validation of debt ·         The account was moved to Dispute status and validation of debt was requested from the client ·         On 06-20-17 we received another dispute from the consumer ·         The verification of debt was sent to the consumer on 06-28-17 on the mailing address on file. ·         We have requested the client to send the signed copy authorizing medical records released to a collection agency. ·         The document will be mailed to the consumer as soon as we receive it. ·         The account has been submitted for credit deletion however it will be put back in the reporting cycle after 45 days of non-resolution of the account.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number XXXXXXXX. Mr. [redacted] account has been closed in our office as...

of September 30, 2015. The account has been deleted from Mr. [redacted] credit bureau as well. The cancelation letter has been mailed out to the address of [redacted] State Route [redacted] NJ XXXXX. If you have any additional questions or concerns please do not hesitate to contact our office.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes & THANK YOU very much

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94571667. Mr. [redacted] states that the account is an identity theft...

case. A fraud packet has been mailed out to Mr. [redacted] to the address of [redacted] as of September 25, 2015. Mr. [redacted] will need to complete the fraud packet and return it to our office within 30 days, his account will be placed in a 30 day hold while we wait for his response. Once the fraud packet is received we will forward all documentation to the original client for investigation.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would but I called them for months know and they give the same promise, will not even mail anything, especially not any original bill or original client. Round and round months go by derogatory credit stays, until innocent people forced to pay. Any would could start a business like this. Sent letter to Illinois attorney general.

RE: Revdex.com Complaint Case # - [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         We have previously received  a complaint from the consumer on 07-12-2017 ·         The verification of debt has already been mailed to the consumer on 03-23-2017 ·         We have requested more information from the client for the validation as per the consumer request ·         The account has been deleted from the credit reports.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

RE: Revdex.com Complaint Case # - [redacted], [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:   ·         The...

account was placed with us by our client on 06-06-17 ·         We had our first contact with the consumer on 08-02-17 ·         The collector provided the account information and the consumer requested a letter on his mailing address ·         The collector informed we could not get that information, however will request a letter to be sent to the consumer ·         The initial letter has been sent to the consumer on 08-03-17 ·         We have requested itemized bill from the client and the account is placed on hold until further notification ·         We would request the consumer to call us back once they receive the letter   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

This is in regards to the complaint that was filed by Ms. [redacted].  Harvard Collection Services has put the request to our client for documents regarding Ms. [redacted]'s account. Once the documents havebeen received from our client. HCS will send all the documents to Ms. [redacted] to the...

address of [redacted] Rd  Holly Ridge NC 28445. Ms. [redacted]'s account will be placed on a hold status until all the necessary documents have been received and sent to Ms. [redacted]. If you have any questions please do not hesitate to contact our office.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has offered to send resolution to my address. I will have to wait for it, before I can say I accept the resolution.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I set up payment with TWO of their employees and made it clear to BOTH I would pay the agreed amount as long as no report would be reported to my credit. THIS month I am purchasing a new home and their negative report will have an effect on my interest rate making my house payment higher for the length of my loan. They did not stand behind their promise therefore at  minimum I would like a full refund of all my money that I paid to their company.  $590.73
Sincerely,
[redacted]