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Copies, Inc. Reviews (110)

This is in regards to the complaint that was filed by Mr. [redacted].  Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] Havana FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.Thank you,Lina [redacted]

Hi, On receipt of the complaint, we have taken following steps to resolve the consumer complaint:We have two accounts for the consumer placed with us for collections:Account#[redacted], with an outstanding balance of $759.00, andAccount#[redacted], with an outstanding balance of $58.001- Closed the...

accounts on our system as a disputed.2- Submitted a delete request with the credit reporting agencies.3- Investigated the accounts and observed that there has been no collection activity initiated from us. We only updated the credit bureaus to report the dispute on these accounts on 07/11/2016.Thank You,Harvard Collection Services.

Complaint: [redacted]
I am rejecting this response because: It is a violation of my HIPPA  rights and I will file charges thank you.
Sincerely,
[redacted]

This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted]'s account has been closed in our office as of January 18, 2016. The canceled letter has been mailed out to Mr. [redacted] to the address of [redacted] Dr. Palm Coast FL [redacted]. The account has also been deleted from Mr....

[redacted]'s credit as well. If you have any questions or concerns please do not hesitate to contact our office.Thank you,[redacted]

RE: Revdex.com Complaint Case # - [redacted], [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:   ·         The account...

was placed with us by our client on 02-10-17 ·         We received a dispute through E-Oscar from the consumer on 05-17-17 ·         The account was placed on dispute status and the validation of debt was requested from the client ·         We received a written correspondence from the consumer on 06-20-2017, stating dispute and an attached copy of E-Oscar deletion from previous agency ·         The validation of debt was sent to the consumer on 06-28-17 ·         We had our first verbal contact with the consumer on 07-05-2017,  where consumer stated that a dispute letter was sent to us, explained about the reason of the dispute and requested to delete account from the CBR ·         We had our second contact with the consumer on 07-06-2017, where the consumer called to inform about the dispute and the collector provided information ·         The calls have been reviewed and audited internally. All feedbacks have been shared and corrective action taken. ·         The account is placed on hold status and the credit deletion request has been raised as per the consumer request.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

RE: Revdex.com Complaint Case # - [redacted]    We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The...

account was placed with us by our client on 05-07-15 ·         We never had a verbal contact with consumer on this account till date ·         We received first dispute through E-OSCAR on 08-19-15, stating that she is disputing the debt and requested for the validation of debt ·         The debt validation was requested from the client on consumer request ·         On 12-01-15 the account was closed and returned to the client ·         On 03-22-16 we again received dispute from the consumer through Fax ·         The account is already closed and cancellation letter has been mailed to the consumer on the mailing address ·         The account is submitted for credit deletion with AUD Control Number: [redacted]   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We received 2 accounts on 02-04-16 from our clients for collections with a total balance of $83. Our clients recalled the account on 09-01-16 and the account has been closed cancelled in our system since then. We established one contact with the consumer when we advised that the account is no longer...

active with us.   Thank you, Harvard Collection Services

Contact Name and Title: Taranpreet [redacted]
Contact Phone: 773 283 7500
Contact Email: [redacted]@harvardcollect.com
Hi,
This response is in regards to case# [redacted]. Mr [redacted], we are unable to pull up any account with the information you have provided. In order for us to help you, kindly provide...

more information.
Thanks.

This is in regards to the complaint that was filed by [redacted]. The account in question has been paid in full as of November 3, 2015. The account was placed in our office as of April 25, 2015, we sent a letter of placement on April 24, 2015 to the address of 1707 W. Surf St. Chicago, IL...

60657.  On November 3, 2015 we received a call from our client and were advised that a payment was received in their office for this account. The account has been paid in full as of November 3 ,2015. On December 3, 2015 we will send a paid in full letter to [redacted] per company policy to the address of 1707 W. Surf St. Chicago, IL 60657. If you have any additional questions please do not hesitate to contact our office.Thanks you, [redacted]

Hi, On receipt of the compliant, we have taken following steps to resolve it: 1- We have three accounts for the consumer on our system:  [redacted], [redacted] and [redacted].2- All the accounts were placed with us for collections by our client on 05/05/2016.3- All the three...

accounts were reported to consumer's credit by Harvard Collection Services on 07/11/2016 for the first time.4- We have closed the accounts on our system.5- We have notified the credit bureaus electronically to delete this trade line from their records. Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity.  The AUD number for this request is:  Account#[redacted], AUD# [redacted]  Account# [redacted] , AUD# [redacted]  Account# [redacted], AUD#[redacted]It might take some time for the credit bureaus to completely remove the trade line from the consumer's credit report for the reasons beyond our control. Thank You,Sincerely,Harvard Collection Services.

RE: Revdex.com Complaint Case # - [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was placed with...

us by our client on 06-06-17 ·         We never had a verbal contact with the consumer on this account ·         The validation request has been raised with the client, which will be mailed to the consumer upon receipt ·         The account has been moved to dispute status until further notification and communication has been ceased.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

Hi, We have again submitted the deletion requests on the accounts with the credit reporting agencies per following details:Account#  [redacted], control# [redacted]Account# [redacted], control# [redacted] Thank You,Harvard Collection Services.

Revdex.com:After several attempts to contact Ms. Lina [redacted] I was able to get a hold of her on 11/24/15 at around 5:06pm.  I was told that she is the Client Service Manager. She stated that the information/bill they have doesn't even have a social security number and not sure how this bill/collection got associated with me.  She stated that she just need to have my social security number so she can get with the 3 credit bureaus to remove these account/s right after we talk. I agreed to give my social security number for this purpose.  Also she advised that she will send me a letter the same day to memorialize our conversation that these account/s does not belong to me and will be removed from my credit history.  I'm assuming that the 3 credit bureaus have been contacted and still pending copy of the said letter. In light of this and given the assumption that Ms. [redacted] has done what she said she would do, I find that this resolution is satisfactory to me in reference to complaint ID [redacted]
Sincerely,
Carlos [redacted]

Initial Business Response /* (1000, 8, 2015/07/27) */
This account was closed in our offices in April. Since the account was settled in full, a letter stating the account was settled in a full and a zero balance was due was sent on 7/6 to the same email address that is listed for the Revdex.com. Another...

settled in full letter was sent to the address on file, which is different then the address provided to the Revdex.com. Is the address provided to the Revdex.com the correct address? If so, HCS can send out the settled in full letter to the address provided to the Revdex.com, and update our records. Our records indicate the account was removed from the CBR's on 5/18/15. I have placed a request to have this reviewed on our end with the CBR's.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had to file disputes to have the agency remove this from my credit. Each time I call Harvard collection they tell me it's been done months ago. No credit bereau companies have received this and deny speaking with anyone from Harvard collection. Transunion has settled my dispute. Equifax and experian are receiving no response. I did receive my receipt.
Final Consumer Response /* (4200, 15, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is reported opened account with outstanding balance. I understand it will be reported settled not paid in full.
Final Business Response /* (4000, 12, 2015/07/29) */
Since this account was settled in full, that is how it will reflect on the CBR. It will not be completely removed, versus show Settled In Full. If this is how it is currently reflecting on your CBR then that is the correct reporting.

Initial Business Response /* (1000, 5, 2015/08/26) */
Your complaint has been received. After speaking with the Director of Operations, HCS will remove the account from the CBR 72 hours after the payment posts to the account. You will be provided with an AUD control number, which confirms the CBR...

deletion.

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94572141. Mr. [redacted] account has been paid in full as of August...

24, 2015. A letter has been mailed out to the address of [redacted]. Mr. [redacted] did have an additional account in our office, and that account has been closed in our office. The additional account (account number [redacted]) has been deleted from Mr. [redacted] credit bureau as of September 30, 2015. The cancelation letter has been mailed out to the address of [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office.
Thanks,
Lina [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

RE: Revdex.com Complaint Case # - [redacted] T   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:   ·         The...

account was placed with us by our client on 04-06-17 ·         There has been no contact made with the consumer till date ·         We received a correspondence from the consumer on 07-03-17 stating that she is disputing the debt and requests for validation ·         We requested the validation from the client on consumer request and the account was placed on Dispute status ·         The consumer again sent a correspondence stating a dispute on 07-05-17 ·         The verification of debt was sent to the consumer on 07-12-17 on the mailing address ·         We received a CFPB complaint from the consumer on 07-14-17, we informed consumer that the account is on dispute status till further notification from the client ·         The account is closed in our office as of 07-18-17 as per the client request and deleted from credit bureau.   If I can be of further assistance please feel free to contact me directly at 877-[redacted].   Sincerely, Harvard Collection Services

This is in regards to the above complaint that was received from Mr. [redacted]. Mr. [redacted] account has been closed in our office as of December 1, 2015. The canceled letter was mailed out to Mr. [redacted]'s address of [redacted], FL 33714.  The account has been deleted...

from Mr. [redacted]s credit report as well. If you have any questions or concerns please do not hesitate to contact our office. Thank you,[redacted]

Your complaint has been received. In order for HCS to properly assist you we would need proof your date of birth is different. You can fax over a copy of our driver's license to 773-283-5086. I understand that your stating you've already submitted that information, HCS does not have that...

information. Once this information is provided HCS will be able to properly assist you.

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