Copies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ONLY if they do not put the account debt on my credit report. If it has been put on my report it is to be removed IMMEDIATELY! I contacted the company and they told me that I was not able to send the paperwork to my insurance company because it was "too late."I have moved and my new address is[redacted] Rd N[redacted], MS 39047 
Sincerely,
[redacted]

Hi, We have taken following steps to resolve the consumer complaint:1- Collection activity has already been ceased on both of the accounts.2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted:  Account# [redacted]: Control number [redacted]  Account# [redacted]:Control Number [redacted] Thank You,Harvard Collection Services.

Complaint: [redacted]
I am rejecting this response because:  The original creditor admitted the payment was paid BEFORE sending to collections.  This is what they notified to the collection agency in Nov. 2015.  Simply closing the account as paid in full is not accurate as it does not represent that the reporting of the negative history in the first place was a mistake.Since it was a mistake reporting me to collections which lead to the negative history on my credit report the collection agency needs to DELETE the reporting of this account as negative history to all 3 credit bureaus.  Simply reporting the account as paid is not correct.  This will not repair the damage to my credit history as that is NOT what happened.  The only reasonable course of action for Harvard Collection Service is:  1.  DELETE this collection/ negative history to all 3 credit bureaus AND 2.  Write me a letter stating they are deleting reporting this negative history to all 3 credit bureaus.They are full aware simply reporting that the account balance is paid in full will NOT repair the damage they have done to my credit history.  Anything less the DELETING this negative history is unacceptable in reversing the damages they have done to my credit history.
Sincerely,
[redacted]

First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).   The facts as we currently understand them are: There are 2 accounts for the consumer placed with us by our clients for collections. ...

·         Both the account were placed with us on 07-13-2016 ·         The accounts are still active in to collections ·         There has been no contact with consumer on either of the accounts ·         As per your request the records have been requested from the client ·         Account has been placed on HLD till further notification from client ·         As per your request the account has been deleted from CBR however, if the charges are due and the client states that you still owe the balance, the account will be reactivated.   If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/24) */
This account was placed with HCS on 8/24/12, a dunning letter was sent to the consumers address on 8/25/2012. HCS received mail return on the letter sent. All 3 CBR's were updated on 11/6/14 as Paid In Full.

This is in response to the complaint filed by Ms. [redacted]. On February 5, 2016 the final payment was posted to Ms. [redacted]'s account. On February 15th, 2016 HCS deleted the account from Ms. [redacted]'s credit report. Per company policy we will be able to send Ms. [redacted] a settled in full letter,...

until 30 days from when her payment was made.  A receipt has been mailed to the address of [redacted].  We apologize for any inconvenience that this may have caused Ms. [redacted].  If you have any additional questions or concerns please do not hesitate to contact our office. Thank you,[redacted]

Hi,On receipt of the compliant, we have taken following steps to resolve the same:1-The account was placed by our client for collections on 02/04/2016. Our attempts to contact consumer by phone on 02/19/2016, 03/04/2016, 03/22/2016, 04/04/2016 and 06/06/2016 failed and we could not establish any...

contact with the consumer.2- Per consumer's desired resolution, we have placed a request for debt verification documents with our clients and ceased all collection activity on the accounts.3- Per consumer's desired resolution, we have notified the credit bureaus electronically to delete this trade line from their records.  Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity.  The AUD number for these accounts are:                Account# [redacted]20 AUD#[redacted]  Account# [redacted]18    AUD#[redacted]    Account# 2291**13 AUD# [redacted] The AUD on all the accounts were submitted on 08/11/2016. However it may take some time for the credit bureaus to completely remove the accounts from consumer's credit report for the reasons beyond our control. Thank You,Harvard Collection Services.

We have done all that can be done to update the credit report. We have created a manual deletion and the deletion has been uploaded through our monthly credit reporting files. We are not certain how long it takes the credit reporting agencies to updated their records. The AUD confirmation number is our confirmation number that the deletion was created and submitted. We did a check on our end and we are being advised that the account is not reflecting on the CBR.  Thank you,Harvard Collection Services, Inc.

Hi, On receipt of the complaint, we have taken following steps to get it resolved:1- We have closed the account on our system as disputed.2- Requested all the available documentation for this account from our clients.3- Submitted a deletion request with the credit reporting agencies. Thank...

You,Harvard Collection Services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:
Sincerely,
[redacted]             Don't believe Harvard Collection has a creditor. Would like proof or a creditor. The party they listed as [redacted] Assoc. Of Central IL. Has no such bill. The number the manager gave me for Billing. Doesn't do their billing.  Want happens with my wife  information. Possible identity theft?  How do I know harvard collection will delete  it?   If this is just a mistake, how does that happen?  Don't want any more phone calls or letters. Have your creditor send info.

This is in response to the complaint filed by Mr. [redacted]. We have requested the documents from our client regarding Mr. [redacted]'s account. Once we have received the documents we will send the information to Mr. [redacted] to the address of [redacted] Ct Saint Louis MO 63141. The account will...

remain on a hold status until we get the documents for Mr. [redacted].  If you have any additional questions or concerns please do not hesitate to contact our office.

RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         We had 2 accounts for...

the consumer placed with us on 09-06-16 by our client         ·         These accounts were closed and returned to the client on 04-03-17 ·         We received a dispute from the consumer through [redacted] on 04-09-17. Since the accounts were closed and returned the cancelation letter was sent to the consumer and the accounts were deleted from the credit bureaus. ·         We received 3 additional accounts for the consumer on 04-05-17 ·         We have not had a verbal contact with the consumer on accounts placed on 04-05-17 ·         We received a dispute through [redacted] from the consumer on 08-03-17 requesting to confirm the complete ID and account information ·         The account was placed on dispute status and validation of debt was requested from the client ·         The validation of debt has been sent to the consumer on 08-16-17 ·         We request the consumer to send us a copy of ID-Theft affidavit or police report in order to further pursue this matter ·         The account is on dispute status till we receive supporting documentation from the consumer.   If I can be of further assistance please feel free to contact me directly at 877-[redacted].   Sincerely, Harvard Collection Services

RE: Revdex.com Complaint Case # - [redacted], [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was...

placed with us by our client on 01-05-17 ·         We received a dispute through E-OSCAR on 05-29-17, in which the consumer stated that the information reported is inaccurate and requested for complete ID and account information ·         The account was placed on Dispute status on 05-29-17 ·         As per the consumer’s request validation was requested from the client ·         The validation was mailed to the consumer on 06-07-2017 ·         We do not have any PHI for any of our consumers. The validation of debt was only requested upon consumer’s request.   If I can be of further assistance please feel free to contact me directly at 8[redacted].   Sincerely, Harvard Collection Services   Tell us why here...

RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).The facts as we currently understand them are:·         The account was placed...

with us by our client on 09-01-16·         We never had a verbal contact with consumer on this account till date·         We received first dispute through E-Oscar on 02-14-17·         We requested explanation of benefits from the client as per consumer request on 02-27-17 and the account has been placed on hold status·         Explanation of benefits was sent to the consumer on 03-21-17·         On 05-12-17 we again received a written correspondence from the consumer stating she is disputing the debt·         The Explanation of benefits has already been sent to consumer on 03-21-17 on the same mailing address  If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely,Harvard Collection Services  Tell us why here...

RE: Revdex.com Complaint Case # - [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: ·         The account was...

placed with us by our client on 03-02-17 ·         The consumer sent a dispute letter on 5-23-2017 and requested for validation of debt ·         The account was moved to Dispute status and validation of debt was requested from the client on consumer request ·         On 5-29-2017 we again received a dispute from the consumer through E-Oscar ·         The account was closed and sent back to the client on 07-03-2017 ·         The account has been deleted from the credit report on 07-06-2017.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: Revdex.com Complaint ID: [redacted], [redacted]   We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).   The facts as we currently understand them are: ·         The account...

was placed with us by our client on  10-11-16 ·         We never had a contact with the consumer on this account ·         We received a fax from the consumer informing that the account is showing on the credit reports ·         The consumer disputed the account in the written communication ·         The account has been placed on dispute and validation has been requested from client.   If I can be of further assistance please feel free to contact me directly at [redacted].   Sincerely, Harvard Collection Services