Costco

Costco Wholesale (“Costco”) is dedicated to offering the best products at the bestprices to our membersWe also offer an extremely generous return policyIn order todo so, we have to be vigilant in preventing fraud and abuse.It has come to our attention that your membership has a return history
that ishighly exceptional among our millions of members.Millions of Costco members purchase Products on costco.com, and they are verysatisfiedWe recognize that in rare instances there are defects in Products thatwe sell, or a member may decide that they purchased the wrong item for their needsOurreturn policy is the most lenient in the marketplace to accommodate our members in theserare instances.In order to maintain the lowest possible prices, Costco operates a very low-marginbusiness; that is why most people shop with usIf the number of returns from a singlemember is excessive, Costco loses moneyYour purchase and return history is asubstantial money-losing situation for usWe therefore ask that you purchase yourproducts in one of our locationsIf this is not acceptable to you, we will gladly refund yourmembership fee in full and cancel your membershipCostco expressly reserves the rightunder its membership agreement to cancel a membership at any time.Thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, the regional manager contacted meSincerely, *** ***

Mr***,
I sincerely apologize for the errors committed resulting in you being added to Mr***'s membershipYou are correct that addresses must be verified when any membership maintenance is performedOur policy is individuals that share a membership must share the same addressClearly
this policy was not followedI was able to determine who committed the error and have provided the necessary feed back to the management team at the Christiana (Newark) warehouseI have also specifically addressed the fact that you were hung up onI have a composed a letter confirming you have been removed from the membership and am sending it to youIncluded will be a screen capture of your name with the assigned membership numberAlso will be a screen shot of a window in the membership that shows your membership number being disabledI will send the letter to the *** *** *** *** addressThank you for bringing this issue to our attention and I apologize for the inconvenience.
Sincerely,
Jared H***
Card Services Manager
Costco Wholesale

We have a 100% guarantee if a member is not satisfied with their purchaseWe gave you the refund, but I agree, we did not need to explain a 50% policy and make you frustratedI apologize for the inconvenience and would the like opportunity to speak to you personally about thisI have already
discussed this incident with my staff in order to avoid this in the future. Thank you for your continued patronage

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: There is nothing they are offering and that is unexceptableSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Costco has contacted the Member to discussed the claim but has not received a return call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Thank you for your help, I do appreciate itPlease let me know if there is any further information I may provide you with I would like to make sure this claim/complaint stays open until this issue is resolved.
Sincerely,
*** *** ***

Business has been in contact with the consumer and is working towards a resolutionBusiness will continue to follow up with the consumer until a resolution has been reached

Complaint: ***I am rejecting this response because: We used two different address especially the second one in Delaware which is our company address, NOT an address as you described, plus we filled the company name for the shipping address but still got the order canceledAnother canceled order *** said Customer Request which we never did so.Sincerely,*** **

Thank you for your recent inquiry on behalf of ***/***We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers
We sincerely apologize for the issues in having this
refund postedI do see that the ***'s originally requested a cash card for this returnUnfortunately, that information was not transmitted to the group that processes the refundsWe have contacted the issuing bank with Mr *** on the line and have located the fundsThe bank will be issuing a new debit card to Mr *** for this
I hope this response has satisfactorily addressed the RevDex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me

We thoroughly investigated Mr***'s claim that damage to his vehicle was caused by one of our employees pushing a row of shopping cartsThere was no damage present on his car that was consistent with this allegation. The claim was rightfully denied based on the evidence presented

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***The manager at Costco Huntington beach, ca location called me a week later after the
incidentHe never said sorry for oncehe stated that the corporate office has decided and passed down to him to terminate our club membership due to I was rude and theatening the safety of their employees and customersCostco did refund our costs by check I am still waiting for the checks. Sincerely, *** *

Complaint: ***
I am rejecting this response because:Good morning, I have not received a final result from Costco yetPlease don't close this case.Thanks
Sincerely,
*** **

Complaint: ***I am rejecting this response because:
They have not contacted me yet
Sincerely,*** ***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, I just want to be ensured that they will really look into this, ive spent approx a year trying to get this resolvedIm to old to deal any much more with this. Sincerely, *** ***

I spoke with Mr*** and he said that we had in fact already offered to get the hub covers for him (they are currently on order) and given him the name of a company in town that can take care of the scratches and that we had agreed to reimburse for the cost of that as well. He said
that he would be getting back in touch with the Revdex.com to let them know

Complaint: ***I am rejecting this response because: When *** assists in resolving the defect in the TV, I will accept the resolution. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***