Costco

We will refund the member in-full for the couch noted in the complaintThe member will have the full refund within three (3) business daysWe will contact the member directly to facilitate the refund
Thank you

Complaint: ***
Costco has reached out to me following my complaint. However, at this time
no resolution has occurred. Therefore, my complaint remains open. As noted in the Company';s response they are hoping to have the issue resolved in the next few days but at this point nothing has occurred to resolve the issueSincerely,*** ***

We are sending authorization to the Bolingbrook IL warehouse (#***) to issue a cash card for the amount owed and contact the member to arrange for pickup. I left a voicemail for *** along with my personal contact information explaining how we plan to get the issue resolved

We are actively looking into this complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We will send this member a $Costco Cash Card to offset his out-of-pocket expenseHe should receive the cash card within the next 3-weeks

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
The issue was addressed, very cordially, by the service manager (Scott)Although no commitment or resolution was made, since the tire
was already repaired by another repair center, the issue would now be closed.Sincerely, *** ***

Costco works with specific dealers to provide service to our membersWe ensure that these dealers follow through and assist our members making sure that the equipment is working to specificationsAs soon as we heard of the member's concerns, we immediately followed through with our commitment by contacting the dealer and having them address these concernsBased on the members previous email and confirmed by the dealer the member's concerns have been addressedWe have tried reaching out to the member several times on the phone number that was provided but unable to make contact

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

On the evening of December 4th Mr*** approached Costco’s entrance door with a cart containing
merchandise As is our policy our employee asked to see Mr***’s membership card and if he was here to return merchandise and if so would need to go through the other door to refunds
Mr*** became upset and loud with our employee and proceeded into the warehouse without showing a membership card Based on Mr***’s actions our employee called for a manager to assist with the situation
Our manager on Duty approached Mr*** in the clothing area to see if he could address his behavior at our entrance Mr*** became agitated and loud before our manager could introduce himself Our manager eventually asked Mr*** if he could see the receipt for the merchandise so that the merchandise would not be confused for Costco merchandise at our registers and upon exiting our warehouse.Our employee and manager acted professionally and asked appropriate questions to maintain Costco policies and practices as well as eliminate confusion in regards to the non Costco merchandise in Mr***’s possession

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We here at Costco #634, do not condone the actions described in the complaint. We encourage our members to reach out to the leadership staff any time that their expectations were not met. In cases like these, it is imperative that we have all the information to fully investigate and assign proper accountability. Unfortunately I had not become aware of this until recent. This is not our practice and we will continue to teach our employees proper etiquette. I have reached out to *** and apologized for events that may have taken place

Costco's position is unchanged

I reached out to our member *** *** and spoke about his issue with the installation of his laundry suiteHe provided us pictures of the hoses and he felt they were not up to our standardsAfter reviewing the pictures I contacted Innovel and they agreed to send an installer back out
An install team came out on Saturday 1/21/and installed new shorter hoses and the member was happy with the work they performedThe member sent me an email confirming that he was happy with the job completion and would be responding to the Revdex.com complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had emailed the Revdex.com twice prior to take no further action, complaint had been reslovedThank you for not filing complaint*** has done more than I expected, thank you *** & CostcoComplaint resolved
Sincerely,

Hello *** ***, I am following up regarding your Revdex.com complaint regarding the price plan disputeThank you for taking the time to speak with me on Tuesday 5/23/.Per our discussion I have escalated your complaint to AT&T for assistance in resolving your plan dispute. A follow up
will be completed with you by Friday 5/26/2017 by 1PM PST. Please let me know if you have any additional questions or concerns. On behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us. Best regards,Michelle T***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Jennifer, the Costco representative, called immediately upon receiving the Revdex.com complaint. She was quick to assure me that everything would be resolved and thanked me for the information I provided so they can make things better for other customers. Jennifer supplied me with all her contact information and kept in touch with me. She had an upbeat, positive personality and was completely professional--all businesses need someone like her to represent them!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I do not want my complaint closed since your third party vendor is providing
input as your message which I am responding to says
I appreciate Costco's quick attention to my multiple matters including multiple matters raised June 29, with various folks at American Express and Citi Bank Costco Visa
This June 29, telephone marathon lasted over hours
I was told I would have meaningful responses by nowTo date no meaningful responses have been received
After this Revdex.com.org complaint was filed, on July 10, I contacted Citi Bank Costco Visa again to determine the status of the various responses which were overdue
I was told responses would be forthcomingTo date no meaningful responses have been received
It is my understanding extensive notes were takenFor brevity and economy in communicationPlease provide copies of those notes
Your resolution of the various matters raised is appreciated in advance.Sincerely,*** ***

I just spoke to the member and confirmed that her account with Citi is closedShe appreciated the call and said that she did finally speak with someone from Citi and they are sending her a letter detailing her situation

Complaint: ***I am rejecting this response because:This response is as non-responsive as the
exact same one that Costco sent me. It does not provide any explanation for accepting and then rejecting my order. I was checking out as a non-member and I was being charged a $fee for this privilege. I believe this is a sales technique on Costco's art to entice customer to sign up for their program by advertising low prices on certain common items. After you sign up, (as they expect you to) they then take away the low priced product leaving them with a new customer, all be it an unhappy one. Their message indicates that I did not provide information at the time of checkout that was needed. As everyone knows, if this was the case the order would not have been accepted in the first place. Specifically, what information did Costco need that they could not verify? Why did they not simply request the information they felt they needed? I hope they don't get away with this very often.Sincerely,*** ***