Costco

Costco works with specific dealers to provide service to our membersWe ensure that these dealers follow through and assist our members making sure that the equipment is working to specificationsAs soon as we heard of the member's concerns, we immediately followed through with our commitment by contacting the dealer and having them address these concernsBased on the members previous email and confirmed by the dealer the member's concerns have been addressedWe have tried reaching out to the member several times on the phone number that was provided but unable to make contact

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I was contacted by the representative of the supervisor MsAndreaShe informed that the device was active on my account. She asked me to contact ***. As instruced I contacted *** in reference to reference to the information I recieved. *** indicated to me otherwise. This device is not active on my account. I informed that Wireless advocates indicated that this device is active on my account. Per *** there is no indication that this device is active on my account, and there is no indication that Wireless Advocates contacted them in reference to this matter. Within minutes I contacted MsAndrea representative and informed her the information *** relayed to me and relayed the information to her

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We will refund the member in-full for the couch noted in the complaintThe member will have the full refund within three (3) business daysWe will contact the member directly to facilitate the refund
Thank you

Revdex.com:
Costco manager went above and beyond wish I got him firstI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,
On behalf of Costco and Wireless Advocates, we apologize for any inconvenience as resulting from your purchase with us
We apologize for the frustration this has caused. As discussed with the Wireless Advocates Customer Service team, they will be issuing you a $Costco
cash card as a resolution to your being unable to take advantage of specific promotions due to the desired device(s) being out of stock at the time of purchase. This will be mailed to you on 8/25/16, and you should expect to receive no later than 7-business days from this issuance date
Thank you

We will send this member a $Costco Cash Card to offset his out-of-pocket expenseHe should receive the cash card within the next 3-weeks

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
The issue was addressed, very cordially, by the service manager (Scott)Although no commitment or resolution was made, since the tire
was already repaired by another repair center, the issue would now be closed.Sincerely, *** ***

On the evening of December 4th Mr*** approached Costco’s entrance door with a cart containing
merchandise As is our policy our employee asked to see Mr***’s membership card and if he was here to return merchandise and if so would need to go through the other door to refunds
Mr*** became upset and loud with our employee and proceeded into the warehouse without showing a membership card Based on Mr***’s actions our employee called for a manager to assist with the situation
Our manager on Duty approached Mr*** in the clothing area to see if he could address his behavior at our entrance Mr*** became agitated and loud before our manager could introduce himself Our manager eventually asked Mr*** if he could see the receipt for the merchandise so that the merchandise would not be confused for Costco merchandise at our registers and upon exiting our warehouse.Our employee and manager acted professionally and asked appropriate questions to maintain Costco policies and practices as well as eliminate confusion in regards to the non Costco merchandise in Mr***’s possession

We apologize for the inconvenience caused by your Mother's Day gift not being shipped. Costco has refunded your AMEX card in the amount of $and we are sending the recipient who should have received the Mother's Day floral arrangement a $Costco cash card. We will be addressing
the customer service issues you experienced. We have documented your suggestions that were discussed with our Call Center Manager to share your perspective with our Buying Staff. Again, we apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business

I reached out to our member *** *** and spoke about his issue with the installation of his laundry suiteHe provided us pictures of the hoses and he felt they were not up to our standardsAfter reviewing the pictures I contacted Innovel and they agreed to send an installer back out
An install team came out on Saturday 1/21/and installed new shorter hoses and the member was happy with the work they performedThe member sent me an email confirming that he was happy with the job completion and would be responding to the Revdex.com complaint

Hello *** ***, I am following up regarding your Revdex.com complaint regarding the price plan disputeThank you for taking the time to speak with me on Tuesday 5/23/.Per our discussion I have escalated your complaint to AT&T for assistance in resolving your plan dispute. A follow up
will be completed with you by Friday 5/26/2017 by 1PM PST. Please let me know if you have any additional questions or concerns. On behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us. Best regards,Michelle T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had emailed the Revdex.com twice prior to take no further action, complaint had been reslovedThank you for not filing complaint*** has done more than I expected, thank you *** & CostcoComplaint resolved
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I just spoke to the member and confirmed that her account with Citi is closedShe appreciated the call and said that she did finally speak with someone from Citi and they are sending her a letter detailing her situation

We here at Costco #634, do not condone the actions described in the complaint. We encourage our members to reach out to the leadership staff any time that their expectations were not met. In cases like these, it is imperative that we have all the information to fully investigate and assign proper accountability. Unfortunately I had not become aware of this until recent. This is not our practice and we will continue to teach our employees proper etiquette. I have reached out to *** and apologized for events that may have taken place

Costco's position is unchanged

Complaint: ***I am rejecting this response because:This response is as non-responsive as the
exact same one that Costco sent me. It does not provide any explanation for accepting and then rejecting my order. I was checking out as a non-member and I was being charged a $fee for this privilege. I believe this is a sales technique on Costco's art to entice customer to sign up for their program by advertising low prices on certain common items. After you sign up, (as they expect you to) they then take away the low priced product leaving them with a new customer, all be it an unhappy one. Their message indicates that I did not provide information at the time of checkout that was needed. As everyone knows, if this was the case the order would not have been accepted in the first place. Specifically, what information did Costco need that they could not verify? Why did they not simply request the information they felt they needed? I hope they don't get away with this very often.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***