Costco

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Jennifer, the Costco representative, called immediately upon receiving the Revdex.com complaint. She was quick to assure me that everything would be resolved and thanked me for the information I provided so they can make things better for other customers. Jennifer supplied me with all her contact information and kept in touch with me. She had an upbeat, positive personality and was completely professional--all businesses need someone like her to represent them!
Sincerely,
*** ***

All passenger, performance and light truck tires sold through Costco Wholesale are covered by a 5-year Road Hazard Warranty protecting customers against tread wear damage and tire failureCostco Wholesale will repair or replace tires damaged during standard legal vehicle operation. Replacement
tires will be provided in the form of credit toward purchase, determined by remaining tread analysisThe remaining tread on ***'s tires at the time of the warranty was 75%(8/32) This resulted in a remaining balance due of $for the 25% used

Complaint: ***I am rejecting this response because:
I do not want my complaint closed since your third party vendor is providing
input as your message which I am responding to says
I appreciate Costco's quick attention to my multiple matters including multiple matters raised June 29, with various folks at American Express and Citi Bank Costco Visa
This June 29, telephone marathon lasted over hours
I was told I would have meaningful responses by nowTo date no meaningful responses have been received
After this Revdex.com.org complaint was filed, on July 10, I contacted Citi Bank Costco Visa again to determine the status of the various responses which were overdue
I was told responses would be forthcomingTo date no meaningful responses have been received
It is my understanding extensive notes were takenFor brevity and economy in communicationPlease provide copies of those notes
Your resolution of the various matters raised is appreciated in advance.Sincerely,*** ***

This issue has been resolved directly with Mr ***!

Complaint: ***I am rejecting this response because: I have submitted all the paperwork that was asked from me , to your account Rep Brenna, I faxed them directly to herCostco failed to mention, that their website, stated there was a beach on there, when confronted of this issue they shifted blame to Aston Shores saying , the resort was responsible for the photos, in talking to Management at Aston Shores, they let me know that it was Costco decision to have the pictures posted on their websiteI didn't have a choice of where to go because in fact it was considered Sprin Break season, I went on to Costco.com and saw that they had a relationship with Kaanapali Alii and stayed at that resortI have tried to the best of my ability to have this issues resolved I was told because of the change that Costco would in fact reimburse me for the day and the difference of the costThere is a recording saying so, and the rep Brenna also acknowledged the recording as wellWe had to pay over $that wasn't refunded right away only $was refunded days into our trip, that and I had to also pay over $for the other resort, tying up all of our funds for DAYS!! I would like a refund of the total amount due.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Costco spoke with hr fitness and said the offer still does not include NY and even njThe Fordham hour fitness was closed when I tried to go even with a free passCostco refunded my money after they said they saw the Costco offer is not valid in NYIf it excluded NY why not put that in the costco offer? The business excluded HawaiiThis is advertising stillThe costco company was also contacted because the offer needs to be changed to exclude NY and njEven on the hr fitness site NO sport level gyms qualify in NY or nj for the offerThank you Revdex.com for helping me see possible resolution with this complaint.Sincerely,*** ***

On February 9, Costco's Risk Management Team reported that someone would be contacting *** *** to speak about this issue. Reference number ***

Our third party administrator, Gallagher B*** investigated *** **'s complaint about tire service damage. Our employees did not say they caused this damage, and our investigation supports that the damage is not consistent with anything our equipment could cause. Although we are
sorry to hear that your vehicle wheels have damage, it was not caused by our tire center service

Complaint: ***
a) No one told me that the washing machine was on a backorder and I was told times that the washing machine will be shipping in the same
weekFor weeks, I was provided inaccurate information.
b) On Jan I had recieved an email from Sandra A that due to the delayed delivery (item was supposed to ship out on Jan), I will be recieving a $ credit once the item shipsI have queried about this again and there is no response from COSTCO.
COSTCO should advise me why was I given inaccurate information weeks in a row and why is no one responding on the credit.
I am rejecting this response because:Sincerely,*** ***

Member cards are not transferable and they should contact the warehouse to address cashier issue

The original tracking number created for this shipment continues to show no movement
With the members authorization, a replacement order was placed on Sunday at 1:p.m
The new Online Order is ***
This product should ship out today by the supplier: The Ready
Project
They have advised me that they will ship this out UPS 2nd Day Air
We apologize for the delay in your receiving this product and have issued a $credit on the original order - to the credit card used - to cover the freight expense
This credit memo number is ***. A separate email from costco will be sent to confirm this credit being keyed
Sincerely,
Tami B***
Director of Operations

We have reached out to Ms*** to offer further assistance and have left her voice messages; we have yet to hear back from herThis unit is still within the manufacturer's warranty and it is their legal obligation to repair or place the unit should it be defectiveWe are more than happy to assist Ms*** in troubleshooting to attempt to the resolve any issues and connect her with Vizio should troubleshooting not be successful
Without troubleshooting or performing a diagnostics's test, it is impossible to determine if the TV is defectiveAt this time, we are unable to offer a return without obtaining further information from Ms*** and going through the warranty process as all member's are required to do
Again, Costco Concierge Services is more than happy to assist member if she chooses to work with Concierge to set up diagnostics and/or repair, our toll free # 1-866-861-

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Prices can vary by location, but are usually fairly close in price. Pricing varies by NDC (National Drug Code) and manufacturer so the location could have been looking up a non-preferred NDC or manufacturer. I would need to know the drug in question to research further
Prescriptions can be transferred from one Costco location to another. A member would need to call the location where they would like to pick up the prescription and let them know which medication they would like to transfer. Some types of medications can not be transferred due to Federal or State law. Prescription number may be required to do this on Costco.com, but at a warehouse location just the drug name is enough
Once a member's profile is accessed at a location it is on their local server. So in order to update an address/insurance/etcit would need to be updated at all locations a prescription has been filled. Updating a profile on costco.com may need to be done with the staff via phone
The member should be able to use CMPP if a drug isn't covered by their insurance. CMPP is not available for members with government insurance plans. *** plan doesn't look to be a government plan so CMPP can be used. If the drug is covered by the plan then the member can't use CMPP

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am not rejecting this resolutionI am simply waiting to close this case until I receive the refund back to my card and also waiting to receive the $Costpo gift card Which Alex says will take 7- days That is a long time I don't want to close it before I receive the refund back into my account I am afraid to close this case until actual receipt of both refund and $gift card are received After that, I will close the complaint

We have confirmed with our payment processor the refund was accepted and sent to the bank on 6/12/Reference #***It may take a few days to post to the accountPlease let us know if we are able to be of any further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Citi is once again reviewing his complaint and will be contacting member directly regarding his concerns

Hi ** ***, This letter is in reference to your complaint to the Revdex.com complaint number ***.We want to thank you for contacting us about your experience at our Wireless Kioskwe are committed to providing all of our customers with outstanding service, and we’re
sorry that we’ve disappointed youPer our conversation on 6/12/you are disputing the return of a device that was originally exchanged, I have requested your contract for review, I am expected to receive the documentations by 6/18/2015, once received and reviewed, I will follow back up with you by phone regarding your complaint, prior to responding to the Revdex.com. If you have any questions or concerns please feel free to contact me directly at the contact information listed below. Thank you Charon K***- Executive Customer Service CoordinatorPhone Number: *** Email Address: ***@wirelessadvocates.com