Costco

I ordered a Medline walker in Sept 2022 Order # 169602891. It shows as shipped but it is now 4/6/2023 and I still have not received it and no longer need it. The only options I'm given online is to return or replace it. I called the online phone # and it said I cannot use that phone # from my location. I started a chat session several times and the VA said working on it but nothing came back but another VA chat session saying how may I help you. We are thoroughly disgusted with Costco's online customer service.. We expected better.

Thank you for giving us the opportunity to come to a resolution with you We are happy to advise that we were able to add on the Beverage and Dining package to your cruise reservation on the Norwegian Jewel, sailing on March 27, Thank you again, for your patience while we worked through this issue and for the opportunity to come to a resolution

Complaint: [redacted] I am rejecting this response because: Please once again have the unnamed Costco employee who responded give their Costco name and titleMy resquest was for this complaint to reach upper management Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It's clear what I expect from the companyI have no interest in speaking to someone from that location as I expect nothing but inauthentic patronage and transparent prevaricationI want the refund (as per the companies policy) or I'm filing a complaint with the state of WashingtonI'd appreciate it If they would contact me via this site or e-mail at [redacted] @gmail.com regarding my request to obtain a written explanation of their suspension of my ability to return items to their store.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: After a week talking to [redacted] at Costco, I've not received the parts and I've not even heard back about any arrangements for the parts to be sent to me! It's weeks from the first time I contacted the manufacturer regarding the parts! A Manufacturer is 'LEGALLY' responsible to fulfill the 'WARRANTY' within the time frame the items are under the warranty, without any confusionsAny trouble or hassle for the customers to request a warranty to be fulfilled is not acceptable Costco is 'LEGALLY OBLIGATED' to carry the products, with crystal clear warranty information and such a long time and confusion is not really acceptable The item is too heavy to easily taken back to the Costco Warehouse and it is extremely hard to find a Truck or van for less than $to return it No matter if a customer purchases a item at Costco.com or a Costco local warehouse, they deserve to receive the same warranty service, as advertised! At this time, I request either a full refund, or a full replacement of the product with a similar item that has a VALID, Well Defined and crystal clear warranty! Since the warranty for this item has not been fulfilled after weeks of contacting the manufacturer and a week talking to Costco, through the Revdex.com! Sincerely, [redacted]

ostco's Executive Membership program offers a variety of benefits, including enhanced value or rebates on travel, automobile purchases, and various Costco services like auto- and home-insurance Among the many Executive benefits is a 2% reward on qualifying purchases from Costco There is no guarantee a Costco Executive Member will spend a sufficient amount at Costco to cover the cost of the higher membership, nor does Costco offer to pay the difference if the Costco Member does not spend enough for the 2% reward to exceed the membership cost difference Rather, consistent with our membership guarantee, if an Executive Member is dissatisfied with her membership, Costco will, upon the member's request, refund the difference between the Executive Membership and a standard membership, and downgrade the membership to the standard level

We have received the member’s concerns and have reached out to the member for a resolutionWe will offer the $resort credit that was never received on property and we are currently awaiting the member’s callback to proceed

We have offered an REA to Ms [redacted] per [redacted] last week and she acceptedShe is returning unit to Costco.com and was advised of the two-week time frame for it to complete

Dear Mr***, I am very sorry to hear about your experience with Avis Rental Car on Saturday, December 26th I do understand that you were able to secure a car for the next day with [redacted] I would like to honor the rate that you were originally quoted and also refund you for one of the days, since your secured rental was for days instead of The price of your rental with Avis was in the amount of $328.71, and the price of your rental with [redacted] is $, a difference of $ Also, the refund for the rental for one day equals $ This total equals $ I would also like to offer a $Costco cash card on top of this for the inconvenience that you experienced Thank you for your patience while we reviewed this situationPlease let us know if this resolution is acceptable to you Kind Regards, Donna H [redacted] | Reservations Manager Costco Travel | [redacted] Issaquah, WA | 425-657- [redacted]

Complaint: [redacted] I am rejecting this response because:I understand the policy But does that give the Costco employee right to be rude to a customer? I did not know that I wasn't allowed to use my fathers cardI figured it would be similar to Amazon, where an entire household at the same address can use the benefitsBut regardless, I understand the policy, but your answer to my complaint makes it seem like the Costco employee have a right to be rude to their customers, if their face is not on the card? Again, my issue wasn't the policyI understand that now, but my issue was the rudeness by the Costco employee Sincerely, [redacted] ***

The issue with member [redacted] as been resolvedThere was a price adjustment done for him today on item number # [redacted] for $80.02, put on a Costco cash card and mailed to his homeThe member was happy with the end result and in the future will come to a manager on duty with any questions or concerns regarding how Costco operates

Hello, We have checked with the wireless carrier and [redacted] has confirmed the IMEI in question is still active and in use on her account Order [redacted] – returned back on 5/– UPS Tracking [redacted] – weight Order [redacted] – received back on 6/– UPS Tracking [redacted] - weight Order [redacted] – received back 11/– UPS Tracking [redacted] – weight Order [redacted] – tracking number provided by member is the one that order [redacted] came back in Ms*** was not provided with a return label for this order Ms [redacted] was adamant she could not be without a device WA has not received the device back [redacted] has confirmed that the IMEI is still active on her account Ms [redacted] has been notified of this and said she will be contacting [redacted]

Complaint: [redacted] I am rejecting this response because: I have heard this response from Costco twice previously and "up to days" is apparently days is a concept beyond their capability Sincerely, [redacted] ***

Costco Wholesale stands by their initial response

the business refunded meThis matter is resolved

Member first contacted Costco Concierge Services on 10/and troubleshooting was done then and again on Pictures were requested to help diagnoses the issue and it took Member sever days to send inThe version code was also needed to ensure that the correct parts were orderedIt took until 10/to receive this information from the MemberParts were then ordered and shipped two business day air11/The was a problem with shipping and parts were lost in transitMember was contacted Concierge offered to ship second set of parts to Member via overnight express serviceAt this point Member declined wanting a return which CCS would not offer as unit past the day return that Costco offersMonday, 11/Concierge went ahead and ordered the replacement part overnight express serviceOn 11/Member requested to hold off on repair as they were waiting for Costco Member Service to call back about return optionMember continued to refuse to set up appointment for repair until 11/when Member agreed to continue with repair11/Field tech and service partner did make an exception and set Member up for a in home repair on Sunday the 20thConcierge spoke with Member today 11/and the line issue was resolve by repair on 11/Member now says they are having issue with switching inputs and notion on the screen is blurry On latter we have requested Member email pictures to a Concierge mailbox As to Member’s claim of Costco Member Services not calling him back about return authorization, they are unable to authorize this either as unit is well beyond the day return policyCostco is living up to it commitment in attempting to repair the television at no cost to the MemberHad Member purchase at another retailer, they would have only gotten one year warranty and would have to be paying for repair at this pointCostco’s return policy is one of the most liberal in the electronics industry

Complaint: [redacted] I am rejecting this response because:I believe it is Costco's obligation to insure that it's customers are appropriately covered by authorized insurance (as do other pharmacies)They simply stated that they are unwilling to resolve the issue with [redacted] I cannot safely have prescfriptions made to Costco in the future

Thank you for taking the time to speak with me on Friday, March 18th, regarding the delivery of your Samsung Galaxy SEdge As per our conversation, your device was delivered to the Brookhaven kiosk the morning of March 17th, 2016, and is ready to be picked up any time Sincerely, Cassie R [redacted] | Escalations Specialist | Wireless Advocates LLC | T:

Complaint: [redacted] I am rejecting this response because: I had asked for the business or Costco Regional Manager to contact me at [redacted] and verbally explain to me how this apology is being sent by someone from this business who was not involved I would like this to be expressed to me verbally, this form of written apology has no meaning coming in the form of e-mail.Sincerely, [redacted]

Unit was set up for repair on 11/Concierge Mgr has left message for member to verify repair results but there was no answerIf unit is still not working then return authorization will be grantedThank you