Costco

Costco will be looking into the Amex rewards amount outstanding and will work with Citi/Amex for a resolution. Costco will follow up with the member

This member's concern is being reviewed by the Executive Offices at Citi and they will contact the member directly to discuss their findings

Complaint: ***
I am rejecting this response because: The day we signed up the person told us that we would get the $back in a year with the Executive Membership and we were rejected by *** *** AND we never received $ They gave us a story about how we earn points using the Costco card which we understood but this extra $we were assured we would get back otherwise we certainly would never have gotten the Executive membership since we rarely even shop there! That was information given to us - I repeated asked the person "so we will definitely get $after a year of the membership" and she assured me "yes you will" plus any other money you earn in points using your Costco card (which we know we won't get anything back from that) All I am asking is that since we were falsely steered and weren't approved for the American Express Card we want our $back and just want to be downgraded to a regular membership
Sincerely,

Mr***'s Costco membership was revoked for the reasons stated in Costco's January 19, letter to him. Further, Costco's membership rules, which are available online, state, "Memberships may be terminated at Costco's discretion." Mr*** was refunded in full for his membership
fee. Costco considers this matter closed

After speaking with Hour Fitness they said this is a misunderstanding.Solution: Hour Fitness is reaching out to all Bronx, NY locations to retrain their employees about the Costco program and how to accept. For years this item has been excluded in NY and in November we negotiated
our newest item to include NYThe same item our member purchased.We did try to reach the member via the phone number listed and have not been successful in making contact

Costco is working directly with the consumer on a resolution

Costco stands behind their original statement

Complaint: ***
I am rejecting this response because: You did not address the loss of time I incurred during this whole debacle I know that it might seem like a mere "inconvenience" to your company that I lost over hours of business time, but it is a big deal to me Please rectify this portion of the complaint by at least offering to give me something for my time
Sincerely,
*** ***

I have received the members concerns and will forward this to the Citi escalation team so that they can resolve this matter for our member

Complaint: ***I am rejecting this response because:We submitted our original complaint in the matter in January, and we still haven't been able to get a straight answer from CostcoOver the last few weeks, we have been repeatedly promised
that someone from the Buying Department will contact us within a dayBut it's been complete silence from them so farI can only conclude that the delay is a deliberate strategy.We are very confusedFirst, Costco promised to replace the defective floors (which were, in fact, confirmed as defective by Costco's vendor, who performed an initial inspection)Then, Costco stated that it had gone back on the promise and would not replace themBut it has so far refused to offer any explanation for this changeThis has gone on for nearly monthsIt seems Costco has decided to try and wait us outSincerely,*** ***

As of 10/5/16, we have confirmed LG has provided a replacement unit to the member which has been received all issues have been resolved on this caseThe case at this time has been closed out as member is satisfied with the resolution and requires no further assistance

Complaint: ***
I am rejecting this response because: I was not contacted by Whirlpool nor did I sign any release or come to any type of agreementWhirlpool gave me contact information for their delivery company, which I contactedThat company then told me to contact another vendor that, unfortunately, they contracted the delivery toI have not been able to contact them and have not heard from them in anyway regarding this matterAfter almost two weeks with no contact, I contacted Whirlpool, the delivery company and CostcoI explained my dissatisfaction with the situation and I was told to contact the delivery company againThey then proceeded to tell me that they had spoken with their sub-contractor and that company indicated they had spoken with me and approved a claimI have never been contacted or agreed to any settlement in any mannerI have done business with Costco---and Costco alone---and considering they are expecting customers to go through this many channels for problem resolution is a big problem in itselfI've been a Costco member for many years and have always thought highly of the service level they provideI understand that mistakes happen; however, I also feel they should be addressed timely and to the customer's satisfactionI still have damaged property and initially contacted Costco over weeks ago--on the same date as my delivery and he damage occurredThey assured me this would be taken care of and to this date, it has not.
Sincerely,
*** ***

I sincerely apologize for Mr*** experience! It concerns us any time a part of our members travel experience does not go as plannedIt is never our intentions for our members to encounter a less than seamless process and we trust that the vendors who provide these services are diligent and
informative as to address any members need
In reviewing the reservation notes it appears we’ve made attempts to reach an amicable and reasonable resolution with Mr***, however during those efforts in communication we were unable to determine a value that Mr*** felt was fair with regard to Aloha VIP’s use of transportationWe offered Mr*** a Costco Cash Card due to the frustrations experienced while in the care of the Hotel and Aloha VIP, however our gesture of feasible compensation was declinedMr*** is asking for 2000% of the cost of the tour as a refund, which is not possible although we remain committed to continuing communications to seek a fair and reasonable solutionWe want to do our diligence in being understanding and considerate to Mr*** and his families experienceWe will reach back out to Mr*** to see what we can do to achieve a reasonable resolve to this matter

Our employee involved and employees that work in the Food Court should know through their Food Safety training that when food has left the department and comes back from a Member it should be immediately discarded regardless of the situation. Obviously this employee
and others may not fully understand why this is necessary. I will ensure that this incident is reviewed with all of the employees that work in the department to avoid any similar issues in the future. In addition, we should have absolutely provided better service overall in the Food Court. I take full responsibility for both issues and will work to effectively communicate and teach our supervisors and employees to perform better in these type of situations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will stop by the Costco Tire Center in Leesburg and ask for Pete or ErickI anticipate the cost of the second tire will not be greater than the amount paid on December 2, 2016.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Halfway through the response from Costco a entirely different product is mentioned (one which I have not purchased, nor did I contact about) I contacted about a Vizio TV and not a Nikon camera Also, the response did not resolve the customer service issue of wasting the customers time for a poorly manufactured product Costco has lost this customer for TV and other "electronic" purchases Craigslist is far more affordable and you get more bang for your buck
Sincerely,*** ***

Costco stand behind the original statement submittedThis chair since being received on 1/09/2016, was never sold at the Warehouse for anything less than $

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I was contacted by the representative of the supervisor MsAndreaShe informed that the device was active on my account. She asked me to contact ***. As instruced I contacted *** in reference to reference to the information I recieved. *** indicated to me otherwise. This device is not active on my account. I informed that Wireless advocates indicated that this device is active on my account. Per *** there is no indication that this device is active on my account, and there is no indication that Wireless Advocates contacted them in reference to this matter. Within minutes I contacted MsAndrea representative and informed her the information *** relayed to me and relayed the information to her

Dear *** ***,
On behalf of Costco and Wireless Advocates, we apologize for any inconvenience as resulting from your purchase with us
We apologize for the frustration this has caused. As discussed with the Wireless Advocates Customer Service team, they will be issuing you a $Costco
cash card as a resolution to your being unable to take advantage of specific promotions due to the desired device(s) being out of stock at the time of purchase. This will be mailed to you on 8/25/16, and you should expect to receive no later than 7-business days from this issuance date
Thank you

Revdex.com:
Costco manager went above and beyond wish I got him firstI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***