CottageCare

June 1,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** she wished to cancel her subscriptions at the end of her first term, the subscriptions charges were posted to her account
Upon receipt of your correspondence on May 27, 2015, we cancelled Ms*** subscriptions to *** *** *** *** *** *** ***, generating a full refund in the amount of $back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 20,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that Ms*** *rdered *** *** *** *** *** *** * *** *** *** *** when she accepted our promotional offer, which was
presented by Bizrate, after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each chargeWe apologize if MsWarwick
did not receive this notice
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her
first term, the annual subscription charges were posted to her account.
On August 17, 2015, Ms*** contacted our automated customer service line and
placed her subscriptions to *** *** *** *** *** *** *** * *** on “do not renew” statusThis would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscriptions would not renew nor would she be charged for any renewal fees
Upon receipt of your correspondence, on August 20,
2015, we cancelled Ms*** subscriptions to *** *** ***, *** *** *** * *** *** *** ***, generating
a full refund in amount of $back to her accountIt should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
MsWarwick can be assured that her
subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 5, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that *** *** placed an order for *** *** *** *** *** *** *** when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account On August 5, 2015, *** *** contacted our automated customer service line and placed his subscription to *** *** *** on “do not renew” status. This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged any renewal fees We received notification from *** ***’s bank on June 27, 2016, stating that he disputed the charges for his subscription to *** *** *** resulting in his subscription being cancelled and a full refund in the amount of $being processed to his account Upon receipt of your correspondence, on July 1, 2016, we processed a refund for the remaining balance of *** ***’s charges totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

","sans-serif">September 28,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** * ***, *** * ***, *** *** and *** *** * ***, when she
accepted our promotional offer through *** ***The offer allowed her to
receive the first year of issues for $for each subscriptionThe offer
also provided that her subscriptions would continue automatically and be
charged to the credit card that was provided when placing her order, unless she
called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On September 20, 2015, Ms*** contacted our automated
customer service line and placed her subscription to *** * *** on “do not renew” statusThis would allow her to continue
receiving the remaining issues in her current term, however, at the end of her
term the subscription would not renew, nor would she be charged any renewal
fees
Ms*** contacted our customer service center on September 22, 2015, and
cancelled her subscriptions to *** * ***, *** * ***, *** *** and *** *** * ***, generating a full refund in the amount of $back to her
account
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

October 3,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
Prior to any billing event, *** *** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** ***’s renewal postcard was mailed to her on December 19, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
The renewal prices are our standard renewal rates for *** *** * *** *** *** *** ***Our renewal prices still represent a significant savings off the single issue newsstand price. We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer
On March 4, 2014, *** *** contacted our automated customer service line and accepted a special offer to keep her subscription to *** active, which allowed her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged any renewal feesIn addition, she would also receive a gas rebate
During that same inquiry, *** *** cancelled her subscriptions to *** * *** *** ***, generating a refund reflecting the value of unserved issues in the total amount of $back to her account
On September 22, 2014, *** *** contacted our automated customer service line again and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
*** *** contacted our customer service center on September 30, 2014, and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on October 2, 2014, we issued the remaining refunds for her subscriptions to *** *** * *** *** *** *** ***, in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 23,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
We received notification from Ms***’s bank on November 30, 2014, that we could not obtain authorization on her credit card for her subscription to *** ***, resulting in her order being cancelled
Upon receipt of your correspondence, on December 19, 2014, we placed a new order for *** ***, at the same promotional rate of $Following the first term, the subscription will continue and the same terms and conditions will follow as the original orderIn addition, Ms*** should begin to receive her magazine in four to ten weeks
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Complaint: ***
I am rejecting this response because:1)The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the companyWorse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaintsThis is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact. 2)The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rateHad this information been presented up front, I would have never processed the initial transaction. 3)No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or ratesFurther, a quick search online led me to a *** *** *** article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.4)Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my accountThis is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted. I'll summarize with a quote from the aforementioned *** article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it."
Sincerely,
*** ***
10/15/

Arial","sans-serif"">February 7,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her first term, the annual renewal charges were posted to her account
On January 27, 2017, Ms*** contacted our customer service center and cancelled her subscription to *** ***, generating a full refund in the amount of $back to her account
Upon receipt of your correspondence, on February 6, 2017, we processed a refund for *** *** in the total amount of $142.00, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

October 2,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: Monica *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** *** ***. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 10, 2014, *** *** contacted our automated customer service line and cancelled her subscription to *** ***, generating a refund for unserved issues in the total amount of $to her accountDuring that same inquiry, *** *** also accepted a new offer to receive *** *** at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
*** *** contacted our automated customer service line again on September 8, and cancelled her subscription to *** *** ***, generating a refund for unserved issues in the total amount of $to her accountThat same day, *** *** placed her subscription to *** *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged renewal fees
On September 11, 2014, *** *** contacted our customer service center via our online website and requested to cancel her subscription to *** ***Her request was honored and a refund for unserved issues in the amount of $was issued to her account
*** *** contacted our customer service center via our online website on September 24, and requested the remaining refund for her subscription to *** ***Her request was honored and a refund in the amount of $was issued to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists.
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 11,
blackArial","sans-serif"">
*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** ** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On July 4, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** * *** *** *** *** *** *** ***, We generating a refund in the total amount of $to her account
Upon receipt of your correspondence, on July 5, 2016, we issued the remaining balance on *** *** subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

Complaint #*** Dear Sirs, I have been refunded all monies collected by Synapse Group IncI am so grateful for your assistanceI can only imagine how long it would have taken me without your helpKeep up the wonderful work! Thank you
most kindly Sincerely Yours, *** ***

November 26,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** **
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** **. We genuinely regret the inconvenience that Ms** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms** placed an order for *** *** ***, ***, *** *** ***, and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On November 21, 2014, Ms** contacted our automated customer service line and placed her subscriptions to *** *** ***, ***, *** *** ***, and *** ***, on “do not renew” statusThis would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would he be charged for any renewal fees
Upon receipt of your correspondence on November 24, 2014, we cancelled Ms**’s subscription to ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms** can be assured that her subscription to *** has been cancelled and the renewal charge has been refunded. Also, Ms** may continue to receive one or two more issues of her magazine since it was in process at the *** of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

This is one of the worst companies everNever doing what they claim when it comes to their shady magazine sells via onlineStating they email you about upcoming charges so you have a chance to cancel and then never sending itCausing outrageous charges to bank accountsOne of the most shady companies I have ever seenShouldn't have a A+ with Revdex.com but a big fat FFF

October 9,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an
order for ***,
*** ***, *** *** and
***, when he accepted our
promotional offer, which was presented by *** after he had completed a
survey following an online purchaseThis offer allowed him to receive the first term of his magazine
selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge.
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account
On September 29, 2015, Mr*** contacted our customer service
center via our online website and requested to cancel his subscriptions to *** and *** ***His request was honored
and we issued a refund for unserved issues in the total
amount of $to his account
Mr*** contacted our customer service center via our online website on
October 6, 2015, and cancelled his subscription to *** ***, generating a full refund in the
amount of $back to his accountThat same day, Mr*** placed his subscription to *** on “do not renew” statusThis would allow him to continue
receiving the remaining issues in his current term, however, at the end of his
term the subscription would not renew, nor would he be charged any renewal
fees
Upon receipt of your correspondence, on October 7,
2015, we issued the remaining refund for his
subscriptions in the total amount of $
back to his accountIt should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
Mr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
We apologize for any
inconvenience Mr*** may have experienced in his attempts to cancel his
subscriptionsPlease be assured that customer satisfaction is very important
to us and we take great care in providing our customers with the highest level
of service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

May 16,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint
Case #:
***
Consumer:
*** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered *** when he accepted our promotional offer, which was presented
by *** after he had completed a survey following an online purchaseThis
offer allowed
him to receive the first term of his magazine selection for a nominal fee of
$for each subscriptionThe offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account
Upon receipt of your correspondence, on May 14,
2014, we cancelled Mr***’s subscription to ***, generating a full refund in
amount of $to his account. It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr*** can be assured that his subscription
has been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazine since it was in
process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

April 1,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** ***, I*** *** *** ***, when she accepted our promotional offer, which was presented by ***The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On October 22, 2014, Ms*** contacted our customer service center via our online website, and accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Ms*** contacted our customer service center via our line website, again, on October 25, 2014, and cancelled her subscription to ***, generating a full refund in the amount of $back to her account
On December 23, 2014, Ms*** contacted our customer service center via our online website and requested to cancel her subscription to *** ***Her request was honored and a refund for unserved issues was issued to her account in the amount of $
Ms*** contacted our customer service center via our online website, again, on March 27, 2015, and placed her subscription to *** *** *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on March 30, 2015, we cancelled Ms*** subscription to *** *** *** *** ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms*** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ***
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Unable to talk to a human when calling to cancel an order $was taken from my checking account without my approval How can they take money from me without asking, or telling me before they do it,Lousy way to do business

June 10,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** ordered ** *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
*** *** contacted our automated customer service line on April 3, 2014, and cancelled his subscription to *** ***, generating a full refund in amount of $to his account.
On June 6, 2014, *** *** contacted our service center via our online website and cancelled his subscription to ** ***, generating a full refund to his account in the total amount of $During that same inquiry, *** *** placed his subscriptions to *** *** *** *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee
Upon receipt of your correspondence on June 9, 2014, we cancelled *** ***’s subscriptions to Vogue and Marie Claire, generating a full refund in the total amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to include the fact that I did not complete any survey and I have never received any magazine, this concerns me because someone is using my informationI have report it, so I hope that this business would verify information instead of just taking money for someone's account.
Sincerely,
*** ***

November 18,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account
On November 15, 2014, Ms*** contacted our service center via our online website and accepted a “more time” offer that was extended for her subscription to *** ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
During that same inquiry, Ms*** cancelled her subscription to ***, generating a refund for unserved issues in the total amount of $back to her account
On November 16, 2014, we received notification from Ms*** bank that she disputed the charges for her subscriptions to *** ***, *** and *** ***, resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we have added Ms*** to our purged customer listWe have also requested to have Ms***’s name removed from our promotional mailing lists
Despite multiple searches, we regret that we cannot locate an order for *** in our system with the information provided in her complaint. If Ms*** can provide us with additional information regarding her magazine subscription, it would help us locate her account. We request that she forward to us the billing descriptors (alpha-numeric codes beginning with “***”, “***” or “***”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***