CottageCare

Poor service, manipulative and deceptive business practices.
They fail to honor their agreement to notify customers before renewing magazine subscriptions and charging fees.
Customer service is non existent; an automated operator is the only contact available. Language employed by this company regarding contracts, renewals, cancellations, and subscriptions is purposefully deceptive and unethical.
When canceling customers are intentionally lead to believe they will not receive a refund without first renewing their subscription under a promotional offer.

Dear Revdex.com Mediation:
Please forward to your Revdex.com bureau in Connecticut.  This case will be handled by our subsidiary Synapse Group Inc.
Thank you.
Sincerely,
[redacted]

November 13, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], [redacted], [redacted] [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.  On May 15, 2017, [redacted] contacted our customer service center and accepted a “more time” offer that was extended for his subscription to [redacted]. This would allow him to continue to receive his subscription for an additional two months.  If, at the end of that period, he decided to cancel his subscription, he would still be entitled to receive a full refund of the renewal charge. [redacted] contacted our automated customer service line on June 17, 2017, and cancelled his subscriptions to [redacted], [redacted], and [redacted] [redacted], generating a refund reflecting the value of unserved issues in the total amount of $41.64 to his account.    On November 2, 2017, [redacted] contacted our customer service center again and cancelled his subscription to [redacted], generating a full refund in the total amount of $17.00 to his account.    Upon receipt of your correspondence on November 3, 2017, we issued the remaining refund for his balance on his subscriptions in the amount of $39.36 back to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

February 4, 2016

size="3">
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual charges
were posted to her account.
On February 19, 2015, [redacted] contacted our
customer service center and cancelled her subscription to [redacted] generating a full refund in the amount of $2.00 to her
account.
[redacted] contacted our automated customer
service line on January 22, 2016, and cancelled her subscription to [redacted], generating a full refund in
the total amount of $38.00 to her account. 
On January 25, 2016, [redacted] contacted our
customer service via our online website and cancelled her subscriptions to [redacted] & [redacted] generating a
refund reflecting the value of unserved issues in the total amount of $67.83 to
her account.
Upon receipt of your correspondence, on February 4, 2016, we have
issued the remaining refunds for her subscriptions in the amount of $6.17 to
her account. It should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her subscriptions have
been cancelled.  Also, [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments. In addition, we have added [redacted] to
our purged customer list. We have also requested to have [redacted] name to be
removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 18, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our
promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00.  The offer provided that her subscription
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On July 1, 2015, Ms. [redacted] contacted our customer
service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence on January 13,
2016, we cancelled Ms. [redacted]’s subscription to [redacted] generating a full refund in the amount of $68.00 to her
account.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
We have
checked our billing system and have also confirmed that Ms. [redacted]’s refund totaling $68.00 was issued
to her account. She may provide her bank with the
following reference number to confirm that our refund was processed
([redacted]). If Ms.
[redacted] is still not showing this refund posted to her account, she may
contact our customer service center directly at ###-###-####. One of our
representatives will be happy to assist her.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 30,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
0in 0in" border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed two
orders through our program when he accepted our promotional offer, which was
presented by [redacted] Airlines. The first
order was placed for Fortune and MoneyThe second order was placed [redacted]The offers allowed him to receive one term of his magazine
selections for a points paid subscription
We were
able to confirm both orders were placed under the name [redacted], **, and the
magazines were being delivered to a [redacted] address
We took the liberty of contacting [redacted] Airlines and
requested to have Mr[redacted]'s account
reimbursedThey have confirmed that they have refunded miles to his
accountIt should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account
Mr[redacted] can be assured that his subscriptions have
been cancelled and all charges refunded to his account
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

This is a very deceptive, bait and switch sneaky company that implies that you get a bunch of magazines for a $2 processing fee. Well that $2 applies to EACH magazine and if you decide to select the free trial periods for the additional 3 magazines you better check your statement because they will bill you for the ENTIRE amount! The number you can call to cancel and request a refund is: ###-###-####. Make sure you get the representative's name, date and time of call and importantly the cancelation number for all of the magazines! Also make is clear that you would like a refund for any pending charges. I would avoid this shady, slimy, sneaky company at all costs! Horrible company!

July 22, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that Ms. [redacted] placed a magazine order for
[redacted], when she accepted
our promotional offer after making a purchase at a Books-A-Million store. The
offer allowed her to choose from a selection of magazines and receive the first
60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically
and be charged semi-annually to the same credit card used for her Books-A-Million transaction, unless she called our toll-free
customer service number to cancel. 
Books-A-Million sales associates are instructed to inform customers of
the terms of the offer and provide them with a copy of the brochure to keep.
Customers are also informed that the credit or debit card provided for their
purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account.
 
On July 16, 2015, Ms. [redacted] contacted our automated
customer service line and placed her subscription to [redacted] on “do not
renew” status.  This would allow her to
continue receiving the issues in her current term, however her subscription
would not renew, nor would she be charged any renewal fees. During this same
inquiry, Ms. [redacted]
cancelled her subscriptions to [redacted], generating a full refund in amount of $42.06 back to
her account.
Upon receipt of your correspondence, we cancelled Ms.
[redacted]’s subscription to [redacted],
generating a full refund in amount of $55.44 back to her account. It should
be noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have
been cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
We apologize for any inconvenience Ms. [redacted] may have
experienced in her attempts to cancel her subscriptions. Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However,  the original  September order was not a "trial subscription".  The site did not say it was a trial.  It took from September to December to get the subscription to the publisher.  Why was I told it would be posted to my account within 24 hours.  With computers it can be posted.  I was able to review my account and discover their posting.  I want to thank you as I believe I would not have receive a refund within a timely fashion without your help.   Thank you!!!!
Sincerely,
[redacted]

March 3, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
Ms. Shea:    
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchase. This
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account. 
On March 1, 2016, [redacted] contacted our customer service
center and cancelled his subscriptions to [redacted], generating
a refund reflecting the value of unserved issues in the amount of $73.79 to his
account.
Upon receipt of your correspondence, on March 2,
2016, we issued the remaining balance on [redacted]’s subscriptions t[redacted] totaling $19.21. It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
It is never our intention to mislead our customers and we
sincerely regret that [redacted] was unhappy with his
experience.  Synapse takes great pride in
its promotional materials and believes that they impart to the consumer all
information necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 30, 2017    
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]
  Dear [redacted]     I...

write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.   On September 9, 2016, [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund to his account in the amount of $28.50.   [redacted] contacted our customer service center on March 14, 2017 and cancelled his subscriptions to [redacted] generated a refund to his account reflecting the value of unserved issues in the amount of $155.21   That same day, [redacted] requested the remaining refund for his subscriptions. His request was honored and we issued a refund for the remaining balance in the total amount of $26.79 to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’ name removed from our promotional mailing lists.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

I will accept if they have refunded all my monies and no magazines will ever be added to my account, no one has ever sent me any magazines,  if they had I would have been aware that they had charged this to my account, I paid bill on line and was not aware of these charges, nor have I eve a
received any magaznes.

January 14, 2016

size="3">
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by
[redacted] This offer allowed him to receive the first year of issues for
$2.00 per title. The offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account. 
On January 10, 2016, [redacted] contacted our customer service center via
our online website and placed his subscription to [redacted] on a “do not renew” status.  This would allow him to continue receiving
the remaining issues in his current term, however, at the end of his term, his
subscription would not renew, nor would he be charged any renewal fees. During
that same inquiry, [redacted] cancelled his subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the
total amount of 37.88 to his account.
Upon receipt of your correspondence on January 11,
2016, we cancelled [redacted]’s subscription to [redacted], generating
a full refund in the amount of $33.00 to his account. In addition, we also
issued the remaining refund for the balance on his subscriptions to [redacted] and [redacted] in the amount of $55.12 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refunds to appear, depending
on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and the
renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We
have also requested
to have [redacted]’s name removed from our promotional mailing lists.
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer
[redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase.  The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her
subscriptions at the end of her first term, the subscription charges were
posted to her account.
 
On May 21, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating
a full refund in the total amount of $192.00 to her account.
 
Upon receipt of your correspondence on July 9, 2015, we issued the
remaining refund for her subscriptions in the total amount of $187.00, which
includes the previous year’s charges. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
I hope this brings a call to action to bring transparency into their business practices.
Sincerely, [redacted]

December 29, 2016     [redacted]
[redacted]
  Re: Complaint Case #: [redacted]                          Consumer:  [redacted]     Dear [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   [redacted] can email a copy of her bank statement to [redacted]. As previously stated, if we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.   In [redacted]’s original complaint, she mentioned a charged for $90.00 that was removed from her account fraudulently. Upon receiving her complaint, we cancelled the charge and issued a full refund back to her account. This charge was for her subscription to [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.   If [redacted] would like to like to place a new order to [redacted], she may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     December 29, 2016 
[redacted]
[redacted]
  Re: Complaint Case #: [redacted]                          Consumer:  [redacted]  Dear [redacted]:    I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.  [redacted] can email a copy of her bank statement to [redacted] As previously stated, if we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.  In [redacted]’s original complaint, she mentioned a charged for $90.00 that was removed from her account fraudulently. Upon receiving her complaint, we cancelled the charge and issued a full refund back to her account. This charge was for her subscription to [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments. If [redacted] would like to like to place a new order to [redacted], she may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

August 10, 2015

size="3">
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records show that Ms. [redacted] placed an order
for [redacted], when she accepted our promotional offer, which was
presented online by [redacted]. The offer allowed her to
choose from a selection of magazines and receive the first 90 days of a
15-month subscription without being charged. 
After the trial period, her subscriptions would continue automatically
and that the same credit card would be charged if she did not call us to
cancel.  Prior to any billing event, a
notice would be mailed to her reminding her of the upcoming billing, the amount
that would be charged and the date by which to cancel to avoid being charged.
When we
did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the
end of her trial period, the annual subscription charges were posted to her
account. 
On August
4, 2015, Ms. [redacted] contacted our customer service
center  cancelled her subscriptions to [redacted] generating a refund reflecting
the value of unserved issues in the amount of $101.75 to her account.
Upon receipt of your correspondence, on August 5,
2015, we issued the remaining refund to Ms. [redacted] account for her subscriptions in the amount of $9.25.
It should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
 
 
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
We apologize for any
inconvenience Ms. [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

May 31, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;">

[redacted]
Complaint Consultant
Revdex.com 
[redacted]
[redacted]




Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]



Dear [redacted]  

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 

When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 

On May 24, 2016, [redacted] contacted our customer service center and placed her subscriptions to [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees. During that same inquiry, [redacted] cancelled her subscriptions to [redacted], generating a full refund in the amount of $37.50 to her account.


Upon receipt of your correspondence on May 25, 2016, we issued the remaining refund for her balance on her subscriptions in the amount of $8.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.


Sincerely yours,

David K[redacted]
Manager, Customer Service


Tell us why here...

December 17, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Despite multiple searches, we regret that we cannot locate Mr. [redacted]’s
account in our system with the information provided in his
complaint.  We would be more than happy
to assist in resolving this matter, but are unable to do so at this time.
If Mr. [redacted] can provide us with additional
information regarding the offer that was presented to him, it would help us
to better explain the offer. We sincerely regret that we cannot resolve Mr. [redacted]’s concerns at this time without more specific
information, but will be happy to proceed with the prompt resolution of his
complaint once we have additional information.
It is never our intention to mislead our customers and we
sincerely regret that Mr. [redacted] was unhappy with his experience.  Synapse takes great pride in its promotional
materials and believes that they impart to the consumer all information
necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 15, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records indicate that [redacted] ordered [redacted], when she accepted our promotional offer after making
a purchase at a [redacted]. The offer allowed her to choose up to three
titles from a selection of magazines and receive the first 90 days of a
15-month subscription without being charged. 
After the trial period, her subscriptions would continue automatically
and she would be charged semi-annually to the same credit card used for her
[redacted] transaction, unless she called our toll-free customer service number to
cancel. Prior to any billing event, [redacted] would receive a notice by mail
reminding her of the upcoming renewal, the renewal charge, and the date by
which to cancel to avoid being charged. 
[redacted] Brands sales associates are instructed to
inform customers of the terms of the offer and provide them with a copy of the
brochure to keep. Customers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders. 
On August
5, 2015, [redacted] contacted our customer service center via our online website and
placed her subscriptions to [redacted] on “do not renew” status. 
This would allow her to continue receiving the remaining issues in her
current paid term, however, at the end of her term her subscriptions would not
renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence, on February 9,
2016, we cancelled [redacted]s subscription to [redacted], generating a full refund in the
amount of $28.00 to her account, which includes the previous year’s charges. In
addition, we issued a refund for her subscriptions to [redacted] in the amount
of $35.51. It should be noted, however,
that banks direct us to ask customers to allow one or two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle. 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazine since it
was in process at the time of cancellation. 
She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s
name removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service