CottageCare

Dear Revdex.com Mediation:
Please forward to your Revdex.com bureau in Connecticut.  This case will be handled by our subsidiary Synapse Group Inc.
Thank you.
Sincerely,
[redacted]

October 21, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
            Re:      Complaint Case #: [redacted]


 


 


                     Consumer:  [redacted]
[redacted]  
I write in response to the inquiry registered with your office by consumer [redacted]s. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] ordered [redacted], following a purchase she made at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscription would continue automatically and she would be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. 
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account.
On April 24, 2012, [redacted] contacted our automated customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees.
[redacted] contacted our customer service center on January 14, 2013, and requested to cancel her subscription to [redacted] and receive a full refund. Her cancellation request was honored however, [redacted] was at the end of her first term, and therefore, no refund was due. 
We sincerely regret that [redacted]’s request for a full refund was not process as she requested. We have issued the full refund for her subscription to [redacted] in the total amount of $58.50. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled and all charges have been refunded.
We apologize for the unsatisfactory experience [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Once this company has your card number, they automatically renew magazine subscriptions without authorization and at much higher subscription rates after the first year. The business model depends on customers not reviewing their monthly card statements and detecting the unauthorized charges.
Avoid this company like the plague!

SCAM!
Do the survey for an international purchase.
"Reward" not available internationally.
"Free" costs money, and wants my credit card number!
Should be illegal!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is a very deceptive, bait and switch sneaky company that implies that you get a bunch of magazines for a $2 processing fee. Well that $2 applies to EACH magazine and if you decide to select the free trial periods for the additional 3 magazines you better check your statement because they will bill you for the ENTIRE amount! The number you can call to cancel and request a refund is: ###-###-####. Make sure you get the representative's name, date and time of call and importantly the cancelation number for all of the magazines! Also make is clear that you would like a refund for any pending charges. I would avoid this shady, slimy, sneaky company at all costs! Horrible company!

July 24, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our
records show that Mr. [redacted] ordered [redacted], when he accepted our promotional offer, which
was presented online by The [redacted]ive Network, Inc. The offer allowed him to
choose from a selection of magazines and receive the first 90 days of a
15-month subscription without being charged. 
After the trial period, his subscriptions would continue automatically
and his account would be charged, unless he called our toll-free customer
service number to cancel. Prior to any billing event, a notice would be mailed
to him reminding him of the upcoming billing, the amount that would be charged
and the date by which to cancel to avoid being charged.
When we did
not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first
term, the annual charges were posted to his account.
On July 14, 2015, Mr.
[redacted] cont[redacted]ed our automated customer service line and
placed his subscription to [redacted] on “do not renew” status.
This would allow him to continue receiving the remaining issues in his current
term, however, at the end of his term the subscriptions would not renew, nor
would he be charged any renewal fees.
Mr.
[redacted] cont[redacted]ed our automated customer service line again,
on July 20, 2015, and placed his subscription to [redacted] on “do
not renew” status. During that same inquiry, Mr. [redacted] accepted a
special offer to keep his subscription to [redacted]ive.
 
Upon receipt of your correspondence on July 24,
2015, we cancelled Mr. [redacted] subscriptions to [redacted], generating a full refund in the amount of $75.00
back to his account.  It should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled and all
charges have been refunded.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation.  He may keep these with our compliments.
 
Despite multiple searches, we regret that we cannot locate an
order for House Beautiful in our system with the information provided in his
complaint.  If Mr. [redacted] can provide us with additional information regarding his magazine
subscription, it would help us locate his order.  We request that he forward to us the billing
descriptors (alpha-numeric codes beginning with “[redacted]”, [redacted]” or “[redacted]”) next to
the entries on his statement, which would allow us to identify the trans[redacted]ions
and any other name or address that the subscription might be listed under.
 
Please be assured that customer satisf[redacted]ion is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please cont[redacted] me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

September 30,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
0in 0in" border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed two
orders through our program when he accepted our promotional offer, which was
presented by [redacted] Airlines. The first
order was placed for Fortune and MoneyThe second order was placed [redacted]The offers allowed him to receive one term of his magazine
selections for a points paid subscription
We were
able to confirm both orders were placed under the name [redacted], **, and the
magazines were being delivered to a [redacted] address
We took the liberty of contacting [redacted] Airlines and
requested to have Mr[redacted]'s account
reimbursedThey have confirmed that they have refunded miles to his
accountIt should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account
Mr[redacted] can be assured that his subscriptions have
been cancelled and all charges refunded to his account
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

November 13, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], [redacted], [redacted] [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.  On May 15, 2017, [redacted] contacted our customer service center and accepted a “more time” offer that was extended for his subscription to [redacted]. This would allow him to continue to receive his subscription for an additional two months.  If, at the end of that period, he decided to cancel his subscription, he would still be entitled to receive a full refund of the renewal charge. [redacted] contacted our automated customer service line on June 17, 2017, and cancelled his subscriptions to [redacted], [redacted], and [redacted] [redacted], generating a refund reflecting the value of unserved issues in the total amount of $41.64 to his account.    On November 2, 2017, [redacted] contacted our customer service center again and cancelled his subscription to [redacted], generating a full refund in the total amount of $17.00 to his account.    Upon receipt of your correspondence on November 3, 2017, we issued the remaining refund for his balance on his subscriptions in the amount of $39.36 back to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

July 22, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that Ms. [redacted] placed a magazine order for
[redacted], when she accepted
our promotional offer after making a purchase at a Books-A-Million store. The
offer allowed her to choose from a selection of magazines and receive the first
60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically
and be charged semi-annually to the same credit card used for her Books-A-Million transaction, unless she called our toll-free
customer service number to cancel. 
Books-A-Million sales associates are instructed to inform customers of
the terms of the offer and provide them with a copy of the brochure to keep.
Customers are also informed that the credit or debit card provided for their
purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account.
 
On July 16, 2015, Ms. [redacted] contacted our automated
customer service line and placed her subscription to [redacted] on “do not
renew” status.  This would allow her to
continue receiving the issues in her current term, however her subscription
would not renew, nor would she be charged any renewal fees. During this same
inquiry, Ms. [redacted]
cancelled her subscriptions to [redacted], generating a full refund in amount of $42.06 back to
her account.
Upon receipt of your correspondence, we cancelled Ms.
[redacted]’s subscription to [redacted],
generating a full refund in amount of $55.44 back to her account. It should
be noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have
been cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
We apologize for any inconvenience Ms. [redacted] may have
experienced in her attempts to cancel her subscriptions. Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

January 14, 2016

size="3">
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by
[redacted] This offer allowed him to receive the first year of issues for
$2.00 per title. The offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account. 
On January 10, 2016, [redacted] contacted our customer service center via
our online website and placed his subscription to [redacted] on a “do not renew” status.  This would allow him to continue receiving
the remaining issues in his current term, however, at the end of his term, his
subscription would not renew, nor would he be charged any renewal fees. During
that same inquiry, [redacted] cancelled his subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the
total amount of 37.88 to his account.
Upon receipt of your correspondence on January 11,
2016, we cancelled [redacted]’s subscription to [redacted], generating
a full refund in the amount of $33.00 to his account. In addition, we also
issued the remaining refund for the balance on his subscriptions to [redacted] and [redacted] in the amount of $55.12 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refunds to appear, depending
on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and the
renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We
have also requested
to have [redacted]’s name removed from our promotional mailing lists.
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Please pass along the attachment to Mr [redacted].
Sincerely,
[redacted]

I will accept if they have refunded all my monies and no magazines will ever be added to my account, no one has ever sent me any magazines,  if they had I would have been aware that they had charged this to my account, I paid bill on line and was not aware of these charges, nor have I eve a
received any magaznes.

this company is full of it, don't order anything from them . because you will be paying for books you really did not want. they just keep on coming and its hard to cancel. they just keep taking your money.

October 8, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Ms. [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted] and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions, the
annual charges were posted to her account.
On
October 5, 2015, Ms. [redacted] contacted
our customer service [redacted] and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her
account reflecting the value of unserved issues in the amount of $37.50.
We received notification from Ms. [redacted]’s bank that she disputed the charges for her
subscriptions to [redacted] and [redacted], resulting in a
full refund in the amount of being processed to her account.
If Ms. [redacted] is not showing these refunds
posted to her account, she may contact her bank directly.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and the renewal charges have been refunded. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Please reassign to the Revdex.com in Connecticut for handling by [redacted]. subsidiary [redacted].  Thank you.

December 17, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Despite multiple searches, we regret that we cannot locate Mr. [redacted]’s
account in our system with the information provided in his
complaint.  We would be more than happy
to assist in resolving this matter, but are unable to do so at this time.
If Mr. [redacted] can provide us with additional
information regarding the offer that was presented to him, it would help us
to better explain the offer. We sincerely regret that we cannot resolve Mr. [redacted]’s concerns at this time without more specific
information, but will be happy to proceed with the prompt resolution of his
complaint once we have additional information.
It is never our intention to mislead our customers and we
sincerely regret that Mr. [redacted] was unhappy with his experience.  Synapse takes great pride in its promotional
materials and believes that they impart to the consumer all information
necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer
[redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase.  The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her
subscriptions at the end of her first term, the subscription charges were
posted to her account.
 
On May 21, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating
a full refund in the total amount of $192.00 to her account.
 
Upon receipt of your correspondence on July 9, 2015, we issued the
remaining refund for her subscriptions in the total amount of $187.00, which
includes the previous year’s charges. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

January 27, 2015
 
 

class="MsoNormal">[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer[redacted]-[redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for[redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On November 16, 2014, Ms.[redacted] contacted our customer service center via our online website and placed her subscriptions to[redacted] and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term; however no renewal would be processed.
 
Ms.[redacted] contacted our customer service center via our online website again on January 20, 2015, and placed her subscription to [redacted] on “do not renew” status.
 
To summarize, Ms.[redacted] will continue to receive her subscriptions until the end of her current term. Please be assured her subscriptions will not renew, nor will she be charged any future fees.
 
We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
 
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

December 5, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Despite multiple searches, we regret that we cannot locate Ms. [redacted]’s account in our system with the information provided in her complaint.  We would be more than happy to assist in resolving this matter, but are unable to do so at this time.If Ms. [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account.  We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with “TME”, “TWX” or “NSS”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.
 
We sincerely regret that we cannot resolve Ms. [redacted]’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]