Counter Intelligence Incorporated

Great service. Technician very professional. Completely satisfied

This is the best run company we have ever had the pleasure to work with. Sam as well as all the other technicians and plumbers who have been to our home are always top notch. They are well trained, know what they are doing, and they are always on time. Sam was very personable, polite, and answered our questions thoroughly. We have used Ragsdale Heating, Air, and Plumbing for over twenty years and we have never had one single complaint. Businesses need to use this company as a model for how to run a business that makes their customers always come back. Great job Sam, Patrick, and all other technicians who have been to my home. Big kudos to Art Ragsdale and his entire staff.

Very knowledgeable and thorough technician.

Tech was very efficient and polite. no disruption to our patients or staff while he was completing the job asked of him. Will for sure use this company in the future. Thank you!!

Great company. Techs are well trained, courteous, and efficient. Rates are very competitive. I have been doing business with Ragsdale now for over 20 years, and they have not let me down yet. I highly recommend them.

Every technician that has come to my house has been very personable, knowledgable and able to fix the problem the first time. Great company.

We have contacted the homeowner and we are sending her a check for the amount she requested.

As always, Ragsdale Heating, Air, and Plumbing did a wonder job! Their dedication to excellence is apparent. Their staff is friendly and knowledgeable.

Mark S. came to our home on time - in fact a few minutes early, which was great. He was very neat and very professional. He informed me about the latest in filters for my system.

The experience with the Ragsdale technician (Shane) was above the normal. He explained everything to me in great detail and in a logical manner that I could easily understand. The work performed was well above the normal. I would recommend this company to any of my friends and acquaintances. Thank you for a job well done !

Maintenance call was very thorough and professional.

Ragsdale Heating, Air & Plumbing is the #1 best company every to do business. Mike and Trad were very professional on the Electrical and Plumbing work. I would recommend this company to all my family and friends.

Thanks

Company and employee was helpful and friendly. They kept you posted on appointment times and reminders when coming to your house. Very knowledgeable and technician was in and out in a timely matter.

I called Ragsdale on a late Tuesday afternoon to have someone come and check out one of my heating units. The woman I spoke with on the phone was very polite and asked if I needed someone right away. I explained I was turning on the heat to make sure they were properly working, so I told her that it could wait until morning. She gave me a 3 hour window and said someone would call when the technician was on their way. I got a call the next morning, as promised, around 9am and Michael was here within 30 minutes. He was very polite and explained what was wrong with the unit before just fixing it and charging me. He was really only here maybe 30 minutes and was very efficient. I would recommend this company for heating/air repairs.

Always professional and polite and charge what they quote. Have been with Ragsdale for over 8 years and would highly recommend them.

I have used Ragsdale for 10 + years. If they were not a great company, I would not use them. They have always been fair and go out of their way to work with you on any problem you have.

Excellent service. On time, fast, competent, thorough.

Replace water line to the house, was done in about 3 hours, very pleased

Review: In May 2012, I contracted with [redacted] to have my kitchen remodel. This included, cabinets, appliances, backsplash, electrical and flooring. Counter Intelligence was the company that was authorized to do the work for [redacted]. Since I had used this company before, I did not have a reason to be concern about the workmanship. However, since the job was a little costly ($20,000+), one of the questions that I asked was regarding the warranty on the labor and was told two years.

In 2013, I noticed that the grout in the kitchen had begun to crack. I notified my rep at [redacted] , who in turn contacted Counter Intelligence and had them come back and repair the cracking grout. At that time, the repair area was just in a small space. I asked the repairman if the remainder of the floor would eventually begin to crack and was told that it would not.

In January of 2014, although I noticed the problem resurfacing again in late 2013, I contacted the store again about the reoccurring problem. I initiated calls to the rep at [redacted] or he called me. The calls occurred on the following dates: 1/9, 1/13, 1/14/1/22/1/29,2/5,2/7,2/8, 2/21, 2/11, 3/4, 3/12, and 3/24. Most of the [redacted] calls were from **. [redacted], Supervisor for Kitchen and Bath. Counter Intelligence called twice. Once on 2/5 from [redacted] letting me know that they would not be repairing my floor for free and that they only guarantee their work for a year and another call on 2/11 from [redacted] (misspelled) scheduling a person to evaluate the floor. Counter Intelligence never provided me with a copy of their evaluation results or the courtesy of phoning me with the resolution.

The [redacted] Store at ###-###-#### has been my point of contact since my contract was initially with them and they sub contracted my job to counter Intelligence, I felt they should be to go between an hold their contractors accountable. **. [redacted] of that store is the person that has been trying to get Counter Intelligence to contact me directly but to no avail.

At this point, I am so frustrated with trying to get this matter resolved, I have contracted with another company to redo the grout work in the kitchen.Desired Settlement: What I am seeking is the cost of the regrouting which is estimated to be $1100

Business

Response:

We have contacted the homeowner and we are sending her a check for the amount she requested.

Consumer

Response:

Dear **. [redacted],