[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Although I hold firm I never violated the terms by not using the service I will accept the resolution of the refund.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
June 19, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted]) Dear [redacted], I have reviewed the additional information Mr. [redacted] provided regarding the discount appearing on the order review screen prior to submitting the order. I was also able to access the order prior to downloading into our system. The $34.00 discount does appear within the order confirmation. However, once the order downloaded into our system, the product was recognized as an item “excluded from discounts” and the discount was not applied to the order. We are unable to apply the discount towards a new order for the product due to the exclusion. As compensation due to this discrepancy, I have requested a Gift Card in the amount of $34.00 to be emailed to Mr. [redacted]. He can expect the emailed Gift Card to arrive within 24-48 hours. Thank you for your time. [redacted] Eastbay Customer Service
In the event Mr. [redacted]’s product is deemed defective
by our warehouse, we are more than happy to refund the cost of the international
ground shipping he pays to return the item to us as well as offer compensation for
his inconvenience. However, we cannot
offer a refund or compensation for any products without receiving the shoe back
in our warehouse for review. Our process
for defective items is to either issue a replacement item or a refund; we do
not offer any type of refund for a product that the customer does not return.
I apologize for any inconvenience, but a photo is not
sufficient for us to determine whether damage is due to a true product defect
or if it is due to misuse or normal wear and tear. This is especially the case for orders like
this which we shipped to a United States address and the customer then sent outside
of the U.S. using a freight forwarder.
September 11, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Mr. [redacted]’s comments. Order number 55939176 was sent in two shipments. We are glad to hear Mr....
[redacted] has already received one package. Tracking results via ups.com indicate the package with UPS tracking number 1Z5771401262585472 was delivered today, 9/11/17 at 10:59 A.M. I apologize for any confusion regarding the split shipment. Thank you for your time. [redacted] Eastbay Customer Service
November
11, 2015RevDex.com of Wisconsin Attn:
[redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted],I
received your correspondence and reviewed the most recent activity on this
order. UPS is confirming they delivered
the order to him at 11:23am on 11/5/15. Because there was confirmed delivery on the package, we have closed our
investigation. If Mr. [redacted] has further
concerns, he is welcome to contact us at ###-###-#### for assistance. Thank you for your time. [redacted] EastbayTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you look at Eastbay reviews there are MANY reviews that this has happened to several people. They are scamming people out of money. When a size doesn't fit they want you to buy "a new pair" and then send in the "old Pair" then always use the excuse that they are "dirty"...they are a scam!!!!
To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
January 18, 2017 Revdex.com of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #11899825 (Jonathan R[redacted] Dear Stacy, I have reviewed the information in Mr. R[redacted] account. The taxed products have now been updated on our web site. Those specific products will no longer be charged sales tax as they are also suitable for everyday use; therefore, are tax exempt. Mr. R[redacted] has dropped the PayPal dispute. A PayPal refund of $2.81 for sales tax was requested today, 1/18/17. We do appreciate Mr. R[redacted] business and hope to serve him better in the future. Thank you for your time. Jane M[redacted] Eastbay Customer Service
August 28, 2015Revdex.comAttn: [redacted]
[redacted]RE: Complaint ID #[redacted] – [redacted]Dear [redacted],Your most recent response did come through with the necessary attachments and I have entered refunds in Mr. [redacted]’s account for $134.97 on order #[redacted] and $20.64. He should allow 5-7 business days for the refunds to process and for his bank to post them into his account.Thank you,[redacted]Eastbay
June 30,
Revdex.com of Wisconsin
Attn: [redacted]
Re: Complaint #[redacted] – [redacted]
Dear
[redacted],
I
received your correspondence and our response is attached.
Thank you,
Lindsey B[redacted]
Eastbay
February 12, 2016 Revdex.com of Wisconsin Attn: [redacted] Colmerauer 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’s account. I sincerely apologize...
for his continued inconveniences in trying to resolve this situation. I have entered a refund of $71.37 back to his PayPal account, which they should fully process back to his account within 3-5 business days. Thank you for your time. [redacted] Customer Care Supervisor Eastbay Tell us why here...
May 10, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], When customers sign up for PayPal, that company informs them that the default shipping address they set up in their PayPal account is where their orders will be shipped. This is true any time PayPal is used as a payment method, regardless of what the customer enters on a company’s website. Per PayPal’s shipping policies, we shipped Mr. [redacted]’s order to the default shipping address he had set up with that company. There is no issue with our checkout process or order processing and Mr. [redacted] is able to change his default shipping address by logging into his PayPal account through their website. If he would like further clarification on this process, he should contact PayPal customer service at ###-###-####. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
April 6, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed all communication via Chat and Email with Ms. [redacted]. Ms. [redacted] was advised that once the order has started to process, we are unable to modify or cancel it. There are no notes on her account indicating her husband called and was advised by an associate that we would request a delivery address change through the shipper once the order shipped. Therefore, we are unable to confirm that information. As a one-time courtesy, we have requested a credit card refund of $50.87 for the order number 54404924. Ms. [redacted] has placed many orders with us. We appreciate her business and hope she will continue to shop with us. Once again, we would like to confirm that once an order has been submitted and has started to process, we are unable to modify or cancel it. Thank you for your time. [redacted] Eastbay Customer Service
I have received your correspondence and reviewed...
the
information in Ms. [redacted]’s account. I
contacted her via e-mail to resolve her most recent issue of the order she was
unable to cancel. I rerouted the shipped
package back to our warehouse and requested a refund back to her PayPal account
so she would not have to wait any longer for her refund.
In regards to Ms. [redacted]’s additional concerns regarding
poor customer service she has received, I will be contacting her by phone on
12/26 to discuss further.
February 9, 2017Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI...
53214 �...⇄ RE: Complaint #11981667 (Satanya M** C[redacted]) Dear [redacted] I have reviewed Ms. C[redacted] complaint. The order she is referring to was placed under cr 52292193 – Sarah M[redacted]. The order number is 51297296 and was placed 2/16/16 for product number 20276009 – Jordan Jumpman Team II (size 4.0). That item is no longer available in any size.We have sent two return labels via email for the customer to return the shoes and the labels were not received by Sarah M[redacted].Our Return Policy states: “Returns processed 90 days to a year from shipment to you are refunded in the form of a Gift Card (if you don't request an exchange) and include product and tax amount only.”I have requested a UPS Return Label to be emailed to Ms. C[redacted] at [email protected] and also a copy of the invoice. She may refer to the following link for additional return instructions:http://www.eastbay.com/customerserv/help:returnUsInternational/The return will be processed under Sarah M[redacted]’s account (cr 52292193. Any inquiries regarding the return status will only be provided there. Once we have received the returned shoes, they will be inspected by our Returns Department to determine whether they are acceptable as a return. If the shoes are accepted as a return and an exchange item is not requested, a Gift Card will be issued to Sarah Malcom as the purchase was made on her account.Ms. C[redacted] may call our Customer Service Department at 1.800.628.6301 and reference cr 52292193 if she has any concerns. The account is noted regarding the return.Thank you for your time. Jane Martin Eastbay Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They gave me that response before. I want further confirmation from them that my refund check is being sent to: [redacted]. Furthermore, I do not have a second account with Eastbay. Please advise.
Regards,
[redacted]
July 25, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed [redacted]’s account information. The time for a return to reach us and be processed is...
approximately 10 -14 business days from the date it was returned. A credit card refund in the amount of $22.49 and $23.90 were requested on 7/22/17 for the two pair of returned shorts from invoice number 62698516. We apologize for any delay and inconvenience regarding the processing of the return. Thank you for your time. [redacted] Eastbay Customer Service
April 6, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your additional correspondence on this account. As I previously stated, I initiated the $6.99 courtesy refund yesterday and it will post to the customer’s account within 3-5 business days. This is by April 12th, 2016, which is the 5th business day. For the customer’s records, I have included a screenshot of the refund that I posted to the account yesterday. The image has been edited to remove confidential and credit card information. Thank you for your time. [redacted] Customer Care Supervisor Eastbay Tell us why here...
April 14, 2015
[redacted]
RE: Complaint ID #[redacted]
Dear [redacted],
I
received your correspondence and reviewed the information in Mr....
[redacted]’s
account. His account does reflect the
decision of our Payment Verification Department to not accept any future online
orders from him. If Mr. [redacted] would like
more information on this decision, he is welcome to contact our Payment
Verification Department at ###-###-####.
Thank you for your time
Sincerely,
[redacted]
[redacted]
Eastbay
February 18, 2016 Revdex.com of Wisconsin Attn: Bradley [redacted] RE: Complaint #[redacted] – Eileen [redacted] Dear Bradley, I received your correspondence and reviewed the information in Ms. [redacted]’s account. Her...
order was cancelled shortly after being entered into our system because the item was not available. Due to the extremely high demand for these items and the large volume of people trying to place orders at exactly the same time, our website tells all launch customers that their order is not guaranteed until they receive a shipping confirmation with a tracking number. I checked our current inventory for this item and at this time, it is not able to be ordered. I have directed our leadership staff to monitor inventory and they will contact Ms. [redacted] directly for payment if a pair becomes available. Again, I am very sorry that this order was not able to be fulfilled. We do understand the excitement surrounding these high-demand items and how frustrating it can be to our customers when product demand exceeds inventory available. We welcome customer feedback related to launches as we strive to make the process as fair and streamlined as possible for everyone. Thank you for your time. [redacted] Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Although I hold firm I never violated the terms by not using the service I will accept the resolution of the refund.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
June 19, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted]) Dear [redacted], I have reviewed the additional information Mr. [redacted] provided regarding the discount appearing on the order review screen prior to submitting the order. I was also able to access the order prior to downloading into our system. The $34.00 discount does appear within the order confirmation. However, once the order downloaded into our system, the product was recognized as an item “excluded from discounts” and the discount was not applied to the order. We are unable to apply the discount towards a new order for the product due to the exclusion. As compensation due to this discrepancy, I have requested a Gift Card in the amount of $34.00 to be emailed to Mr. [redacted]. He can expect the emailed Gift Card to arrive within 24-48 hours. Thank you for your time. [redacted] Eastbay Customer Service
January 14, 2015
Revdex.com
Attn: [redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
In the event Mr. [redacted]’s product is deemed defective
by our warehouse, we are more than happy to refund the cost of the international
ground shipping he pays to return the item to us as well as offer compensation for
his inconvenience. However, we cannot
offer a refund or compensation for any products without receiving the shoe back
in our warehouse for review. Our process
for defective items is to either issue a replacement item or a refund; we do
not offer any type of refund for a product that the customer does not return.
I apologize for any inconvenience, but a photo is not
sufficient for us to determine whether damage is due to a true product defect
or if it is due to misuse or normal wear and tear. This is especially the case for orders like
this which we shipped to a United States address and the customer then sent outside
of the U.S. using a freight forwarder.
Thank you.
[redacted]
[redacted]
Eastbay
September 11, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Mr. [redacted]’s comments. Order number 55939176 was sent in two shipments. We are glad to hear Mr....
[redacted] has already received one package. Tracking results via ups.com indicate the package with UPS tracking number 1Z5771401262585472 was delivered today, 9/11/17 at 10:59 A.M. I apologize for any confusion regarding the split shipment. Thank you for your time. [redacted] Eastbay Customer Service
November
11, 2015RevDex.com of Wisconsin Attn:
[redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted],I
received your correspondence and reviewed the most recent activity on this
order. UPS is confirming they delivered
the order to him at 11:23am on 11/5/15. Because there was confirmed delivery on the package, we have closed our
investigation. If Mr. [redacted] has further
concerns, he is welcome to contact us at ###-###-#### for assistance. Thank you for your time. [redacted] EastbayTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you look at Eastbay reviews there are MANY reviews that this has happened to several people. They are scamming people out of money. When a size doesn't fit they want you to buy "a new pair" and then send in the "old Pair" then always use the excuse that they are "dirty"...they are a scam!!!!
To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
January 18, 2017 Revdex.com of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #11899825 (Jonathan R[redacted] Dear Stacy, I have reviewed the information in Mr. R[redacted] account. The taxed products have now been updated on our web site. Those specific products will no longer be charged sales tax as they are also suitable for everyday use; therefore, are tax exempt. Mr. R[redacted] has dropped the PayPal dispute. A PayPal refund of $2.81 for sales tax was requested today, 1/18/17. We do appreciate Mr. R[redacted] business and hope to serve him better in the future. Thank you for your time. Jane M[redacted] Eastbay Customer Service
August 28, 2015Revdex.comAttn: [redacted]
[redacted]RE: Complaint ID #[redacted] – [redacted]Dear [redacted],Your most recent response did come through with the necessary attachments and I have entered refunds in Mr. [redacted]’s account for $134.97 on order #[redacted] and $20.64. He should allow 5-7 business days for the refunds to process and for his bank to post them into his account.Thank you,[redacted]Eastbay
June 30,
Revdex.com of Wisconsin
Attn: [redacted]
Re: Complaint #[redacted] – [redacted]
Dear
[redacted],
I
received your correspondence and our response is attached.
Thank you,
Lindsey B[redacted]
Eastbay
February 12, 2016 Revdex.com of Wisconsin Attn: [redacted] Colmerauer 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’s account. I sincerely apologize...
for his continued inconveniences in trying to resolve this situation. I have entered a refund of $71.37 back to his PayPal account, which they should fully process back to his account within 3-5 business days. Thank you for your time. [redacted] Customer Care Supervisor Eastbay Tell us why here...
May 10, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], When customers sign up for PayPal, that company informs them that the default shipping address they set up in their PayPal account is where their orders will be shipped. This is true any time PayPal is used as a payment method, regardless of what the customer enters on a company’s website. Per PayPal’s shipping policies, we shipped Mr. [redacted]’s order to the default shipping address he had set up with that company. There is no issue with our checkout process or order processing and Mr. [redacted] is able to change his default shipping address by logging into his PayPal account through their website. If he would like further clarification on this process, he should contact PayPal customer service at ###-###-####. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
April 6, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed all communication via Chat and Email with Ms. [redacted]. Ms. [redacted] was advised that once the order has started to process, we are unable to modify or cancel it. There are no notes on her account indicating her husband called and was advised by an associate that we would request a delivery address change through the shipper once the order shipped. Therefore, we are unable to confirm that information. As a one-time courtesy, we have requested a credit card refund of $50.87 for the order number 54404924. Ms. [redacted] has placed many orders with us. We appreciate her business and hope she will continue to shop with us. Once again, we would like to confirm that once an order has been submitted and has started to process, we are unable to modify or cancel it. Thank you for your time. [redacted] Eastbay Customer Service
December 23, 2014
[redacted]
RE: Case #[redacted]
Dear [redacted],
I have received your correspondence and reviewed...
the
information in Ms. [redacted]’s account. I
contacted her via e-mail to resolve her most recent issue of the order she was
unable to cancel. I rerouted the shipped
package back to our warehouse and requested a refund back to her PayPal account
so she would not have to wait any longer for her refund.
In regards to Ms. [redacted]’s additional concerns regarding
poor customer service she has received, I will be contacting her by phone on
12/26 to discuss further.
Thank you.
[redacted]
Eastbay
February 9, 2017Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI...
r 52292193 – Sarah M[redacted]. The order number is 51297296 and was placed 2/16/16 for product number 20276009 – Jordan Jumpman Team II (size 4.0). That item is no longer available in any size.We have sent two return labels via email for the customer to return the shoes and the labels were not received by Sarah M[redacted].Our Return Policy states: “Returns processed 90 days to a year from shipment to you are refunded in the form of a Gift Card (if you don't request an exchange) and include product and tax amount only.”I have requested a UPS Return Label to be emailed to Ms. C[redacted] at [email protected] and also a copy of the invoice. She may refer to the following link for additional return instructions:http://www.eastbay.com/customerserv/help:returnUsInternational/The return will be processed under Sarah M[redacted]’s account (c
r 52292193. Any inquiries regarding the return status will only be provided there. Once we have received the returned shoes, they will be inspected by our Returns Department to determine whether they are acceptable as a return. If the shoes are accepted as a return and an exchange item is not requested, a Gift Card will be issued to Sarah Malcom as the purchase was made on her account.Ms. C[redacted] may call our Customer Service Department at 1.800.628.6301 and reference c
r 52292193 if she has any concerns. The account is noted regarding the return.Thank you for your time. Jane Martin Eastbay Customer Service
53214 �...⇄ RE: Complaint #11981667 (Satanya M** C[redacted]) Dear [redacted] I have reviewed Ms. C[redacted] complaint. The order she is referring to was placed under c
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They gave me that response before. I want further confirmation from them that my refund check is being sent to: [redacted]. Furthermore, I do not have a second account with Eastbay. Please advise.
Regards,
[redacted]
July 25, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed [redacted]’s account information. The time for a return to reach us and be processed is...
approximately 10 -14 business days from the date it was returned. A credit card refund in the amount of $22.49 and $23.90 were requested on 7/22/17 for the two pair of returned shorts from invoice number 62698516. We apologize for any delay and inconvenience regarding the processing of the return. Thank you for your time. [redacted] Eastbay Customer Service
April 6, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your additional correspondence on this account. As I previously stated, I initiated the $6.99 courtesy refund yesterday and it will post to the customer’s account within 3-5 business days. This is by April 12th, 2016, which is the 5th business day. For the customer’s records, I have included a screenshot of the refund that I posted to the account yesterday. The image has been edited to remove confidential and credit card information. Thank you for your time. [redacted] Customer Care Supervisor Eastbay Tell us why here...
April 14, 2015
[redacted]
RE: Complaint ID #[redacted]
Dear [redacted],
I
received your correspondence and reviewed the information in Mr....
[redacted]’s
account. His account does reflect the
decision of our Payment Verification Department to not accept any future online
orders from him. If Mr. [redacted] would like
more information on this decision, he is welcome to contact our Payment
Verification Department at ###-###-####.
Thank you for your time
Sincerely,
[redacted]
[redacted]
Eastbay
February 18, 2016 Revdex.com of Wisconsin Attn: Bradley [redacted] RE: Complaint #[redacted] – Eileen [redacted] Dear Bradley, I received your correspondence and reviewed the information in Ms. [redacted]’s account. Her...
order was cancelled shortly after being entered into our system because the item was not available. Due to the extremely high demand for these items and the large volume of people trying to place orders at exactly the same time, our website tells all launch customers that their order is not guaranteed until they receive a shipping confirmation with a tracking number. I checked our current inventory for this item and at this time, it is not able to be ordered. I have directed our leadership staff to monitor inventory and they will contact Ms. [redacted] directly for payment if a pair becomes available. Again, I am very sorry that this order was not able to be fulfilled. We do understand the excitement surrounding these high-demand items and how frustrating it can be to our customers when product demand exceeds inventory available. We welcome customer feedback related to launches as we strive to make the process as fair and streamlined as possible for everyone. Thank you for your time. [redacted] Eastbay