Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In reply, Ms. *** did not meet expectations in her "detailed" notes as described by Ms. *** to erratically denounce that I was "angry" in addition Ms. *** failed to clearly communicate during the call that the reason the $25 redemption promotional code is invalid is due to a previous sale purchase and redemption code applied. I conclude, as a result, Ms. *** demonstrated a lack of professionalism by ending the call in dead silence for more than 20 minutes after I had completed my statement. Ms. *** never further acknowledged the consumer which presumably was perceived as Ms. *** disconnecting the call. Due to the outcome of this resolution, I will no longer patronize neither will I recommend Eastbay or Champs to others in the near future.
Sincerely,
*** ***
January 23, 2018 Revdex.com of Wisconsin Attn: [redacted] – Lead Trade Practice Consultant 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted]) Dear [redacted], I have reviewed Mr. [redacted]’s additional comments. I apologize once again for the unavailable product and also for any disappointment regarding Mr. [redacted]’s ordering experience with us. The product he has received may be returned to us if unwanted. The SmartLabel charge of $6.99 will be waived. Thank you for your time. [redacted] Eastbay Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find the time it took to obtain this "shipping manifest" oddly delayed. I fully believe it to be forged and fraudulent.
Regards,
[redacted]
January 20, 2017 Revdex.com of Wisconsin Attn: Bradley [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] (Matthew [redacted]) Dear Bradley, I apologize for the delayed response as this is the first notification I have received. Our...
main priority is to provide the ultimate in customer service to everyone. We do apologize if we have not met this priority upon Mr. [redacted]’ contact with us. Mr. [redacted]’ original order number [redacted] included product number 1730-205 – Puma Speed Cat (size 46.0). We received his return on 7/26/16 and the same size was sent as an exchange. We are unable to review the return request at this time to review the size requested. We apologize for the error in sending the wrong size. We then received his return on 8/16/16 and a refund check was requested. If an exchange item is unavailable, the return is processed as a refund. However, the refund should have been processed as a PayPal refund as that was the original form of payment. The refund check was stopped from processing and a PayPal refund of $46.00 was requested; however, due to Mr. [redacted]’ dispute with PayPal, the refund was blocked. The PayPal refund of $46.00 was then completed on 9/19/16. I have now requested an additional PayPal refund of $14.98, which includes the Smartabel charge of $6.99 from his final return plus the original shipping and handling charge of $7.99. A $15.00 gift card has also been sent to Mr. [redacted] via email. We do appreciate his business and hope to serve him better in the future. Thank you for your time. Jane [redacted] Eastbay Customer Service
November 2, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear [redacted], I have reviewed Mr. [redacted] comments regarding order number [redacted]. I apologize for the shipping error...
and missing items. Notes on Mr. [redacted] account indicate he received a North Face sweatshirt, rather than product number [redacted] - Nike Club Open Hem Fleece Pants ($39.99). We received the return of the incorrect item on 10/27/17. A credit card refund of $42.39 was requested. The refund amount includes the item of $39.99 + sales tax of $2.40. Mr. [redacted] had also contacted us via Live Chat on 10/14/17 regarding the missing products below: Product #[redacted] (M) Gildan Team 50/50 Fleece Pants ($17.99 + sales tax of $1.08). Product #[redacted] (L) Nike 6 Pack Cotton No-Show Socks ($15.99 + sales tax of $0.96). The Live Chat Associate offered to send the missing items and placed a no charge order. The order was then cancelled per Mr. [redacted] request as he preferred a refund. Unfortunately, the refund was not processed. I have requested a credit card refund in the amount of $36.02 today, 11/2/17. The refund covers the above missing products ($17.99 + $15.99 = $33.98 plus sales tax of $2.04 = $36.02). Mr. [redacted] requested a refund of $37.10; however, the sales tax of $1.08 on the correct item he did receive and keep was $1.08. ($37.10 - $1.08 = $36.02) A $15.00 gift card is on its way to Mr. Campbell via email. We do appreciate his business and would like him to give us another chance in the future. Thank you for your time. [redacted]
Eastbay Customer Service
January 20, 2017 Revdex.com of Wisconsin Attn: Bradley [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear Bradley, I apologize for the delayed response as this is the first notification I have received. Our main...
priority is to provide the ultimate in customer service to everyone. We do apologize if we have not met this priority upon Mr. [redacted]’s contact with us. Mr. [redacted]’s order number [redacted] included product number [redacted] – Jordan Retro 17, which is excluded from discounts, including free shipping and handling offers. Upon his contact with us, we did refund the shipping and handling charge of $7.99 as a courtesy. We also apologize for the shipping error as he did not receive the correct shoes. Unfortunately, the Jordan Retro 17 was unavailable to resend in size 9.5. A no charge order was sent for a size 10.0 per his request on 9/17/16. We then received the return of the incorrect shoes on 9/27/16. Thank you for your time. Jane [redacted] Champs Sports Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Eastbay wants customers to be 100% satisfied with purchase. I am not 100% satisfied. It is stated on their website. One cannot make exceptions for another to be 100% satisfied.
Regards,
[redacted]
July 30,
Medium","sans-serif"layout-grid-mode:line">
Revdex.com
Attn: [redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I have received your correspondence and reviewed the
information in Ms[redacted]'s account. I
am very sorry to hear of the trouble she is having return her items to our
warehouse
Her account shows that we have sent five different UPS
labels to her e-mail since 6/29/15.
Unfortunately there isn't a way for us to determine why they are not
arriving in her inbox, but all e-mail services are different and occasionally
e-mails can be blocked as spam
When Ms[redacted] last contacted us on 7/28/15, our customer
service staff suggested the only remaining option, which would require Ms
[redacted] to pay up front for standard ground return shipping costs to mail the
items back to our warehouse. We would
then reimburse her for that cost
Again, I sincerely apologize that she has had to contact
us so many times to request new labels and we look forward to processing her
return as soon as we receive it
Thank you,
[redacted]
Eastbay
I received Mr. [redacted]’s latest correspondence and again
reviewed his account with our Payment Verification Department. They were able to contact Mr. [redacted] and his
bank and confirm that he is in good standing despite his previous orders not
passing our verification process. He is able
to place credit card orders at this time and I thank him for his patience as we resolved this issue with his account.
February 2, 2017 Revdex.com of Wisconsin Attn: Bradley [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] (Sylvia [redacted]) Dear Bradley, We have not received the return of product number [redacted] - Eastbay Cargo Fleece Shorts from Ms. [redacted]’s original order number [redacted] from 7/23/16. We have only received the returned shorts from the no charge replacement order that was shipped to her. That is the reason why no refund has been issued.Since Ms. [redacted] has informed us that she did also return the shorts from the original order, I will consider them lost as they have not been processed by our Returns Department.I have requested a credit card refund of $10.71 today, 2/2/17. The refund amount includes $9.99 for the price of the shorts plus $0.72 sales tax.Our main priority is to provide the ultimate in customer service to everyone. We do apologize if we have not met this priority during Ms. [redacted]’s experience with us. A $15.00 gift card is on its way to her via email. We do appreciate her business and would like you to give us another chance in the future.I have also emailed Ms. [redacted] today to inform her of the refund and gift card offer.Thank you for your time. Jane [redacted] Eastbay Customer Service
Due to the circumstances of this situation, we are more
than happy to make sure that Ms. [redacted] is not charged for her order. Her correspondence to your office indicates
that her bank has reversed the charge. I
have documented in her account that, when we receive the chargeback from her
bank, we do not dispute it so the funds can be returned to her.
If Ms. [redacted] has not disputed the charge with her bank and
the charge hasn’t been reversed, we can certainly issue a full refund for the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I was aware that this product was noted as excluded from discount, I was misled when prompted by Eastbay to submit military verification after I had the item in the cart. This made me believe that the military discount was seen differently than a promo or coupon code. I truely feel this was a form of bait and switch to ensure I would make the purchase. Additionally, having been sent an email stating I would receive a discount only further confirmed this to be the case. Regardless of whether Eastbay or an affiliated organization sent the email, it give off the impression that it is supported by Eastbay, the original seller. I feel this is very deceptive advertising practices and should be changed. Had I not believed I would receive the additional discount, it is likely I would not have completed the purchase.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Eastbay in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in resolving this matter.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have contacted them and the case is closed please issue a refund
Regards,
[redacted]
The $86.39 that [redacted] is referring to that I spoke to the CSR about on 3.6.2016 is a totally different order altogether. This was for an order I returned, due to an incorrect shoe size being sent to me, that was originally placed on 2/16/2016 for a pair of shoes... much later than the order I am having problems with getting my return on (from 01.01.2016). [redacted] is confusing the orders altogether. If [redacted] would just look at my original complaint, she would see that there has never been a refund for the third missing package in the amount of 86.46. The amount of 86.39 is different than the 86.46 for the missing order placed at the beginning of the year (Hence the total amount differences). I am not sure why they are now confusing orders placed months later with the three orders I had issues with in the original complaint. Furthermore, I would not call Eastbay to dispute the order that I have now turned over to the Revdex.com. That's totally absurd. Please pass this along to her.
January 18, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I apologize for the delay in responding as I did not receive the previous notification. I have...
reviewed the information in Mrs. [redacted]’s account. Her order included product number 33911004 – Jordan CP3.IX AE for $74.99. At the time she placed the order we were offering a discount of 25% once the product was added to the shopping cart. The product was also noted that it was excluded from any additional discount. The discounted price charged was $56.24 plus sales tax of $4.21. Mrs. [redacted] applied for the military discount and received an email from SheerID who verifies military status of customers requesting the military discount of 20%. She was informed that she qualified for the discount. We informed Mr. [redacted] upon her contact with us on 1/1/17 that her product was discounted 25% and also noted that it was excluded from any further discount. Therefore, we are unable to apply the additional 20% military discount As a future reference, there are also other products featured on our web site that are excluded from any discounts. The products are noted as such. In addition, we do only accept one promotion code per order. We are unable to refund an additional 20% on the product requested and do apologize for any inconvenience. Thank you for your time. [redacted] Eastbay Customer Service
January 30, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] ([redacted]) Dear [redacted], I apologize for the delay in responding as I did not receive the previous notifications. I have...
reviewed the information in Mr. [redacted]’s account. We did receive a credit card "authorization" in the amount of $262.87 on 10/8/16 for order number 53051948. However, the order was cancelled on 10/10/16 per his request. His credit card was not actually charged. The "authorization" is then released and funds are available for his use. All banks have their own time limits in regards to how many days go by that an authorization isn’t deposited against and release the funds back to the customer’s account. This was only an authorization. No charge posted to his account, per our Payment Verification Department. If Mr. [redacted] is showing something different with his bank, he needs to dispute those charges with his bank. Thank you for your time. [redacted] Eastbay Customer Service
July 16,
Revdex.com of Wisconsin
Attn: [redacted]
Re: Complaint #[redacted] – [redacted]
Dear [redacted],
As
stated in all previous responses, the box that was brought to the counter with
a request to order was the women's version of the shoe. For this reason, it was the women's product
number that was written on the order slip that was filled out at that
time. When Mr[redacted] tried to reorder
the item, at that time it was discussed that he wanted the men's version and
not the women's
Again,
I apologize for any inconvenience but the sale price will not be honored on the
men's version as it was not part of the 50% off tent sale pricing and it is not
the item that was originally requested
Thank you,
Lindsey B[redacted]
Eastbay
I use my salary to buy gifts for my friends, but now didn't receive my goods，my family told me that the goods never arrivel at my house, I ask you to solve, because I believe that the credibility of your site! I have no patience, I request a full refund back to my bank account,
January 26, 2017 Revdex.com of Wisconsin Attn: Stacy [redacted]
[redacted]
[redacted]
RE: Complaint #[redacted] (Michelle [redacted]) Dear Stacy, I have reviewed Michelle [redacted]’s account.I apologize for any disappointment regarding the fit of...
the Nike Women’s Club Fleece Hoody. Our main priority is to provide the ultimate in customer service to everyone. I also apologize if we have not met this priority during her previous contact with us regarding the return or exchange process.Unfortunately, the hoody is no longer available. I have requested a credit card refund of $45.34 today, 1/26/17. The return of the product is not necessary.Thank you for your time. Jane [redacted] Eastbay Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In reply, Ms. *** did not meet expectations in her "detailed" notes as described by Ms. *** to erratically denounce that I was "angry" in addition Ms. *** failed to clearly communicate during the call that the reason the $25 redemption promotional code is invalid is due to a previous sale purchase and redemption code applied. I conclude, as a result, Ms. *** demonstrated a lack of professionalism by ending the call in dead silence for more than 20 minutes after I had completed my statement. Ms. *** never further acknowledged the consumer which presumably was perceived as Ms. *** disconnecting the call. Due to the outcome of this resolution, I will no longer patronize neither will I recommend Eastbay or Champs to others in the near future.
Sincerely,
*** ***
January 23, 2018 Revdex.com of Wisconsin Attn: [redacted] – Lead Trade Practice Consultant 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted]) Dear [redacted], I have reviewed Mr. [redacted]’s additional comments. I apologize once again for the unavailable product and also for any disappointment regarding Mr. [redacted]’s ordering experience with us. The product he has received may be returned to us if unwanted. The SmartLabel charge of $6.99 will be waived. Thank you for your time. [redacted] Eastbay Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find the time it took to obtain this "shipping manifest" oddly delayed. I fully believe it to be forged and fraudulent.
Regards,
[redacted]
January 20, 2017 Revdex.com of Wisconsin Attn: Bradley [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] (Matthew [redacted]) Dear Bradley, I apologize for the delayed response as this is the first notification I have received. Our...
main priority is to provide the ultimate in customer service to everyone. We do apologize if we have not met this priority upon Mr. [redacted]’ contact with us. Mr. [redacted]’ original order number [redacted] included product number 1730-205 – Puma Speed Cat (size 46.0). We received his return on 7/26/16 and the same size was sent as an exchange. We are unable to review the return request at this time to review the size requested. We apologize for the error in sending the wrong size. We then received his return on 8/16/16 and a refund check was requested. If an exchange item is unavailable, the return is processed as a refund. However, the refund should have been processed as a PayPal refund as that was the original form of payment. The refund check was stopped from processing and a PayPal refund of $46.00 was requested; however, due to Mr. [redacted]’ dispute with PayPal, the refund was blocked. The PayPal refund of $46.00 was then completed on 9/19/16. I have now requested an additional PayPal refund of $14.98, which includes the Smartabel charge of $6.99 from his final return plus the original shipping and handling charge of $7.99. A $15.00 gift card has also been sent to Mr. [redacted] via email. We do appreciate his business and hope to serve him better in the future. Thank you for your time. Jane [redacted] Eastbay Customer Service
November 2, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear [redacted], I have reviewed Mr. [redacted] comments regarding order number [redacted]. I apologize for the shipping error...
and missing items. Notes on Mr. [redacted] account indicate he received a North Face sweatshirt, rather than product number [redacted] - Nike Club Open Hem Fleece Pants ($39.99). We received the return of the incorrect item on 10/27/17. A credit card refund of $42.39 was requested. The refund amount includes the item of $39.99 + sales tax of $2.40. Mr. [redacted] had also contacted us via Live Chat on 10/14/17 regarding the missing products below: Product #[redacted] (M) Gildan Team 50/50 Fleece Pants ($17.99 + sales tax of $1.08). Product #[redacted] (L) Nike 6 Pack Cotton No-Show Socks ($15.99 + sales tax of $0.96). The Live Chat Associate offered to send the missing items and placed a no charge order. The order was then cancelled per Mr. [redacted] request as he preferred a refund. Unfortunately, the refund was not processed. I have requested a credit card refund in the amount of $36.02 today, 11/2/17. The refund covers the above missing products ($17.99 + $15.99 = $33.98 plus sales tax of $2.04 = $36.02). Mr. [redacted] requested a refund of $37.10; however, the sales tax of $1.08 on the correct item he did receive and keep was $1.08. ($37.10 - $1.08 = $36.02) A $15.00 gift card is on its way to Mr. Campbell via email. We do appreciate his business and would like him to give us another chance in the future. Thank you for your time. [redacted]
Eastbay Customer Service
January 20, 2017 Revdex.com of Wisconsin Attn: Bradley [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear Bradley, I apologize for the delayed response as this is the first notification I have received. Our main...
priority is to provide the ultimate in customer service to everyone. We do apologize if we have not met this priority upon Mr. [redacted]’s contact with us. Mr. [redacted]’s order number [redacted] included product number [redacted] – Jordan Retro 17, which is excluded from discounts, including free shipping and handling offers. Upon his contact with us, we did refund the shipping and handling charge of $7.99 as a courtesy. We also apologize for the shipping error as he did not receive the correct shoes. Unfortunately, the Jordan Retro 17 was unavailable to resend in size 9.5. A no charge order was sent for a size 10.0 per his request on 9/17/16. We then received the return of the incorrect shoes on 9/27/16. Thank you for your time. Jane [redacted] Champs Sports Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Eastbay wants customers to be 100% satisfied with purchase. I am not 100% satisfied. It is stated on their website. One cannot make exceptions for another to be 100% satisfied.
Regards,
[redacted]
July 30,
Medium","sans-serif"layout-grid-mode:line">
Revdex.com
Attn: [redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I have received your correspondence and reviewed the
information in Ms[redacted]'s account. I
am very sorry to hear of the trouble she is having return her items to our
warehouse
Her account shows that we have sent five different UPS
labels to her e-mail since 6/29/15.
Unfortunately there isn't a way for us to determine why they are not
arriving in her inbox, but all e-mail services are different and occasionally
e-mails can be blocked as spam
When Ms[redacted] last contacted us on 7/28/15, our customer
service staff suggested the only remaining option, which would require Ms
[redacted] to pay up front for standard ground return shipping costs to mail the
items back to our warehouse. We would
then reimburse her for that cost
Again, I sincerely apologize that she has had to contact
us so many times to request new labels and we look forward to processing her
return as soon as we receive it
Thank you,
[redacted]
Eastbay
January 22, 2015
Revdex.com
Attn: [redacted]
[redacted]
[redacted]
RE: Case #[redacted] – [redacted]
[redacted]
Dear [redacted],
I received Mr. [redacted]’s latest correspondence and again
reviewed his account with our Payment Verification Department. They were able to contact Mr. [redacted] and his
bank and confirm that he is in good standing despite his previous orders not
passing our verification process. He is able
to place credit card orders at this time and I thank him for his patience as we resolved this issue with his account.
Thank you.
[redacted]
[redacted]
Eastbay*
February 2, 2017 Revdex.com of Wisconsin Attn: Bradley [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] (Sylvia [redacted]) Dear Bradley, We have not received the return of product number [redacted] - Eastbay Cargo Fleece Shorts from Ms. [redacted]’s original order number [redacted] from 7/23/16. We have only received the returned shorts from the no charge replacement order that was shipped to her. That is the reason why no refund has been issued.Since Ms. [redacted] has informed us that she did also return the shorts from the original order, I will consider them lost as they have not been processed by our Returns Department.I have requested a credit card refund of $10.71 today, 2/2/17. The refund amount includes $9.99 for the price of the shorts plus $0.72 sales tax.Our main priority is to provide the ultimate in customer service to everyone. We do apologize if we have not met this priority during Ms. [redacted]’s experience with us. A $15.00 gift card is on its way to her via email. We do appreciate her business and would like you to give us another chance in the future.I have also emailed Ms. [redacted] today to inform her of the refund and gift card offer.Thank you for your time. Jane [redacted] Eastbay Customer Service
October 29, 2014
[redacted]
[redacted]
[redacted]
[redacted]
RE: Case #[redacted] – [redacted]
[redacted]
Dear [redacted],
Due to the circumstances of this situation, we are more
than happy to make sure that Ms. [redacted] is not charged for her order. Her correspondence to your office indicates
that her bank has reversed the charge. I
have documented in her account that, when we receive the chargeback from her
bank, we do not dispute it so the funds can be returned to her.
If Ms. [redacted] has not disputed the charge with her bank and
the charge hasn’t been reversed, we can certainly issue a full refund for the order.
Thank you.
[redacted]
[redacted]
Eastbay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I was aware that this product was noted as excluded from discount, I was misled when prompted by Eastbay to submit military verification after I had the item in the cart. This made me believe that the military discount was seen differently than a promo or coupon code. I truely feel this was a form of bait and switch to ensure I would make the purchase. Additionally, having been sent an email stating I would receive a discount only further confirmed this to be the case. Regardless of whether Eastbay or an affiliated organization sent the email, it give off the impression that it is supported by Eastbay, the original seller. I feel this is very deceptive advertising practices and should be changed. Had I not believed I would receive the additional discount, it is likely I would not have completed the purchase.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Eastbay in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in resolving this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have contacted them and the case is closed please issue a refund
Regards,
[redacted]
The $86.39 that [redacted] is referring to that I spoke to the CSR about on 3.6.2016 is a totally different order altogether. This was for an order I returned, due to an incorrect shoe size being sent to me, that was originally placed on 2/16/2016 for a pair of shoes... much later than the order I am having problems with getting my return on (from 01.01.2016). [redacted] is confusing the orders altogether. If [redacted] would just look at my original complaint, she would see that there has never been a refund for the third missing package in the amount of 86.46. The amount of 86.39 is different than the 86.46 for the missing order placed at the beginning of the year (Hence the total amount differences). I am not sure why they are now confusing orders placed months later with the three orders I had issues with in the original complaint. Furthermore, I would not call Eastbay to dispute the order that I have now turned over to the Revdex.com. That's totally absurd. Please pass this along to her.
January 18, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I apologize for the delay in responding as I did not receive the previous notification. I have...
reviewed the information in Mrs. [redacted]’s account. Her order included product number 33911004 – Jordan CP3.IX AE for $74.99. At the time she placed the order we were offering a discount of 25% once the product was added to the shopping cart. The product was also noted that it was excluded from any additional discount. The discounted price charged was $56.24 plus sales tax of $4.21. Mrs. [redacted] applied for the military discount and received an email from SheerID who verifies military status of customers requesting the military discount of 20%. She was informed that she qualified for the discount. We informed Mr. [redacted] upon her contact with us on 1/1/17 that her product was discounted 25% and also noted that it was excluded from any further discount. Therefore, we are unable to apply the additional 20% military discount As a future reference, there are also other products featured on our web site that are excluded from any discounts. The products are noted as such. In addition, we do only accept one promotion code per order. We are unable to refund an additional 20% on the product requested and do apologize for any inconvenience. Thank you for your time. [redacted] Eastbay Customer Service
January 30, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] ([redacted]) Dear [redacted], I apologize for the delay in responding as I did not receive the previous notifications. I have...
reviewed the information in Mr. [redacted]’s account. We did receive a credit card "authorization" in the amount of $262.87 on 10/8/16 for order number 53051948. However, the order was cancelled on 10/10/16 per his request. His credit card was not actually charged. The "authorization" is then released and funds are available for his use. All banks have their own time limits in regards to how many days go by that an authorization isn’t deposited against and release the funds back to the customer’s account. This was only an authorization. No charge posted to his account, per our Payment Verification Department. If Mr. [redacted] is showing something different with his bank, he needs to dispute those charges with his bank. Thank you for your time. [redacted] Eastbay Customer Service
July 16,
Revdex.com of Wisconsin
Attn: [redacted]
Re: Complaint #[redacted] – [redacted]
Dear [redacted],
As
stated in all previous responses, the box that was brought to the counter with
a request to order was the women's version of the shoe. For this reason, it was the women's product
number that was written on the order slip that was filled out at that
time. When Mr[redacted] tried to reorder
the item, at that time it was discussed that he wanted the men's version and
not the women's
Again,
I apologize for any inconvenience but the sale price will not be honored on the
men's version as it was not part of the 50% off tent sale pricing and it is not
the item that was originally requested
Thank you,
Lindsey B[redacted]
Eastbay
I use my salary to buy gifts for my friends, but now didn't receive my goods，my family told me that the goods never arrivel at my house, I ask you to solve, because I believe that the credibility of your site! I have no patience, I request a full refund back to my bank account,
January 26, 2017 Revdex.com of Wisconsin Attn: Stacy [redacted]
[redacted]
[redacted]
RE: Complaint #[redacted] (Michelle [redacted]) Dear Stacy, I have reviewed Michelle [redacted]’s account.I apologize for any disappointment regarding the fit of...
the Nike Women’s Club Fleece Hoody. Our main priority is to provide the ultimate in customer service to everyone. I also apologize if we have not met this priority during her previous contact with us regarding the return or exchange process.Unfortunately, the hoody is no longer available. I have requested a credit card refund of $45.34 today, 1/26/17. The return of the product is not necessary.Thank you for your time. Jane [redacted] Eastbay Customer Service