Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 1, our customer appears to have inadvertently canceled two domain name registrations from within their GoDaddy account while managing another domain nameUpon cancellation of the domain names, an email was sent to our customer as notification, instructing them to contact our customer care teams if the cancellation was not intended On October 20, our customer contacted our customer care teams to inquire when another domain name extension will become available It was at that time the cancellation of the two domain names in question were discussed Due to the amount of time that had passed since the cancellation occurred, the domain names had entered the Registry Redemption period As such, each domain name required an $redemption fee, plus standard renewal fees to be paid if the customer chose to recover GoDaddy cannot absorb registration fees due a customer’s lack of action However, as a one-time exception and gesture of goodwill, an offer to reduce the Redemption Fee to $per domain name was provided Our customer declined the offer and chose not to redeem the domain names.While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof Account management is a customer responsibility The two domain name registrations in question followed their standard life-cycle, were released to the registry, and became available for purchase as new registrations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office connected directly with our customer by phone to discuss their concerns During this conversation, our customer chose to register one of the domain names in question for a two-year term.Our Customer Care team is available at 480-505-or by chat by visiting Support.GoDaddy.com should our customer require further assistance with the management of their domain name Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer’s original issues were resolved and they have now requested assistance outside of our agreed Statement of SupportGoDaddy support teams have provided timely and proper information to our customer regarding our products and services Should our customer wish to move on from these products, we will, upon their cancellation, refund the time remaining as a onetime exception to our Refund Policy We will honor this offer up to March 16, 2018, all future refunds will be governed by our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseEach of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receiveFurthermore, each of these services functioned properly.All of the services our customer had purchased are beyond refund eligibilityGoDaddy had refunded our customer’s Get Found purchase as an exception to our refund policy in effort to amicably resolve this matterGoDaddy is unable to provide further refunds to our customer Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
I been out of office with death in family but no is not resolved.I have tried four times to move hosting to another provider and Godaddy are intentional stopping this to happen.To move to another provider we need to issue codes to email address but that address is oldEvery time we update we have to wait days and is never changed Thanks, [redacted] Sales Manager
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 12, 2015, GoDaddy notified our customer, via email, that Microsoft had ended support for the hosting server type they were utilizing, effective July 14, The notice advised them to migrate to a new server to avoid downtime of their website and provided helpful instructionsGoDaddy has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once received.When a hosting account is cancelled, GoDaddy may retain the data for a limited timeThe content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposesPer our terms of service (to which the customer agreed), it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.As a onetime exception, GoDaddy will waive the recovery fee and attempt to restore the website contentGoDaddy cannot guarantee the content can be recovered We have notified the customer via email of our effort to restore their dataEducation:The customer might find the following articles useful.BACKING UP AND RESTORING MYSQL OR MSSQL DATABASEShttps://www.godaddy.com/help/backing-up-and-restoring-mysql-or-mssql-da...⇄ UP YOUR WEBSITEhttps://www.godaddy.com/help/back-up-your-website-8480Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: They did a good jobThanks GoDaddy I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its original response When GoDaddy registers or renews domains for customers, it acts as a broker of sorts, as GoDaddy pays funds to the respective registries to acquire or renew that domain on our customer’s behalf GoDaddy has a limited time frame in which it can receive a refund for domains, a time frame which our Refund Policy for domains is based upon.Again, if our customer cancels the Protected Registration service prior to July 30, 2017, GoDaddy can refund this service The domains in question are non-refundable Our customer may want to investigate other options if they do not wish to keep the domains, such as auctioning or selling the domains.Our Refund Policy can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainantWith that said, as the complainant indicated the domain is registered through Wild West DomainsGoDaddy and Wild West Domains are separate legal and business entitiesDomain names are sold on a first come first served basis.RESOLUTION:The domain name is registered by an individual or entity and through another registrar and GoDaddy is unable to force a release of the domain name to the complainantIf the complainant still wishes to acquire the domain in question, they may wish to reach out to the current owner We understand this situation is frustrating and sincerely hope the complainant is able to work with the current owner to come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards, [redacted] Office of the CEOGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service • Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted] As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases In conjunction with our Universal Terms of Service Agreement, our customer was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport They were also informed that if we do not receive the requested documentation that that order may be canceledThis notification was sent to our customer on December 23, and the information is requested within a hour timeframe.Because our Verification Office did not receive the required documentation to validate the order until December 27, 2014, GoDaddy canceled the services and issued a full refund back to the credit card holder on December 26, 2014.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and credit card holder The customer has since provided the proper requested information and the account has been unlocked The customer has already repurchased their products and we consider this matter resolved.Thank you again for the opportunity to address the concerns presented by our valuable customer.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ***###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Thank you for the opportunity to address our customer’s additional concernsOur SEO Services team made twenty-three attempts via phone and email to reach our customer with limited successEach time our team reached our customer via phone, our customer indicated they were unavailable to discuss their projectWhile the SEO Services plan did automatically renew on October 23, 2016, our customer did not contact our team until November 9, to voice their displeasure with the projectGiven the lack of interaction between our team and our customer, the SEO Service plan was canceledAs clearly stated in our publicly located refund policy, SEO Services is non-refundable if the plan is canceled more than hours after renewalDespite the lack of customer involvement, our team was able to complete all contracted work and saw positive movement with regard to traffic to our customer’s websiteFor convenience, our customer may view our refund policy here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On August 25, 2017, our customer contacted our Customer Care team indicating the contact form on their website was not functioningOur customer declined to allow our teams to properly troubleshoot and address their technical concerns and chose to end the interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to troubleshoot any potential problems that may exist and satisfy their website needsHowever, our customer has repeatedly declined to allow us assist, indicating they only want us to “fix” the issue.To properly address our customer’s technical concerns, we will require speaking with them and performing troubleshooting steps Should our customer wish to allow GoDaddy to assist with this matter, they may reach our office at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
GoDaddy sent multiple emails with the following: eff, please update your credit card information or add a payment method so you don't lose your domain(s) and any associated content or email addressesThe following items will expire if you do not update your payment information: [redacted] - Aug01, [redacted] - Aug01, The following did not expire on Aug A total misleading and frankly a emailThey could refund the charge, they just choose not to
Thank you for the opportunity to address our customer’s additional concernsGoDaddy will honor any valid promotional offers that customers receive from usThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in questionIf a valid offer is utilized, our cart will adjust the price accordinglyGoDaddy has no control over any third party websites offering promotional codes that may have already expiredOffers located via a web search require customers to follow a specific path to redeem the offerThe offer will become invalid should a customer stray from this purchase pathIt appears this is what occurred in our customer's case; our customer was viewing cached information stored within their browserAs a one-time exception, we have provided our customer with the desired refund, in the amount of $USD.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
From the month of may the support team is saying that they have issued a new checkBut it's almost months from the mayAs they have mentioned 5-weeks of business working daysBut till now I haven't received single message or single call from Godaddy support TeamAs my mobile number was registered with DND SERVICESSo I have provided them alternate LAND LINE number which was activeBut till now I haven't received any response from themIf they have issued a new check please provide me details of Required Below DetailsCheck NumberDate of Check IssuedCourier Partner Details (OR)Post Details Expected time or Arrival of CheckAs they have mentioned with in 5-weeksBut it was more than Weeks still I haven't received any response from themAnd also there is no status about my cheque Please provide me the above required details
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] In our customer purchased several domain names; this purchase did not include GoDaddy’s privacy protection although we offered privacy to the customer at the time of purchaseOur customer's contact information is listed publicly in the WhoIs database as required by ICANN.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and had no control over their decision to not use the privacy services we offerGoDaddy’s Privacy Policy outlines how we handle customer privacy and can be viewed online at [redacted] EDUCATION: Our customer may choose to report the offending email as spamOur customer may also want to contact [redacted] to request the publicly listed information be removedThe customer appears to have used the email address in question on their [redacted] channel which is public at the url belowThey may wish to remove it from [redacted] as well[redacted] Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] ***###-###-#### Phone ###-###-#### Fax ?
Thank you for the opportunity to address our customer’s additional concernsGoDaddy has issued a refund to our customer for the time remaining on their hosting plan, which was canceled on May 22, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2015, our customer purchased a domain and Website Builder bundle, each for a 1-year term The bundle included a free SSL certificate and email plan for year.On August 12, 2016, GoDaddy automatically renewed the SSL certificate for another 1-year term per our customer’s account settings in a good faith effort to honor its agreements with our customer GoDaddy sent renewal notices on June 13, and July 13, to inform our customer their service would be renewed unless additional action was takenOn September 12, 2016, GoDaddy renewed the Website Builder and email plans for another 1-year term per our customer’s preferences, honoring its agreements A renewal notice was sent September 2, to inform our customer the services would be renewed unless action was taken.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, access their account and modify those settingsGoDaddy must also rely upon its customers for information that we would otherwise be unaware of, such as use of a new email addressAccount management is a customer responsibility.GoDaddy’s support teams are available 24/to assist with account related concernsOur customer had not contacted those teams prior to submitting this complaintRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out to our customer via phone to discuss their concerns and clarify the events that transpiredGoDaddy submitted the applicable refund, $236.88, after our customer had canceled their services Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 4, our customer purchased a domain registration for a one-year term via online transaction.On March 5, and March 5, 2017; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customerContrary to our customer’s understanding, the domain was not previously canceledGoDaddy sent renewal notices prior to the expiration on:December 4, 2016January 3, 2017February 2, 2017February 17, 2017February 27, 2017These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was takenGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing team on March 5, The domain was canceled and our customer received a full refund for the latest renewal transactionThere are currently no products remaining in the associated GoDaddy accountThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for your reply in this matterThere clearly is a misunderstanding, as there never was a problem with the login or passwordIn fact, your staff kept insisting that this was the problem, when no password change was ever requiredThat was not the problem, thus your staff did not resolve the problemEven today, I must open a private browser to have access to the email, which is inefficient and inconvenientMoreover, upon agreeing to the GoDaddy terms and package, email service is includedGiven the purchase is for over a decade of service with you, I entrusted my investment with your company, and I expect our agreement to be upheldI insist that compensation be granted, given the inconvenience and representation of the facts, as well as the breach in contract
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their websiteContrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, Additionally, failed billing notifications were sent via email on August 19, and August 29, Our customer acknowledged their receipt during a call to our customer care center on November 11, We also have no record for transactions dated July 21, We do have records for two transactions dated July 11, to which our customer may be referringThe first for $was for a separate hosting plan and has since been refundedThe second for $was for the one month renewal of the hosting plan in questionThese transactions do not impact our responseThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 1, our customer appears to have inadvertently canceled two domain name registrations from within their GoDaddy account while managing another domain nameUpon cancellation of the domain names, an email was sent to our customer as notification, instructing them to contact our customer care teams if the cancellation was not intended On October 20, our customer contacted our customer care teams to inquire when another domain name extension will become available It was at that time the cancellation of the two domain names in question were discussed Due to the amount of time that had passed since the cancellation occurred, the domain names had entered the Registry Redemption period As such, each domain name required an $redemption fee, plus standard renewal fees to be paid if the customer chose to recover GoDaddy cannot absorb registration fees due a customer’s lack of action However, as a one-time exception and gesture of goodwill, an offer to reduce the Redemption Fee to $per domain name was provided Our customer declined the offer and chose not to redeem the domain names.While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof Account management is a customer responsibility The two domain name registrations in question followed their standard life-cycle, were released to the registry, and became available for purchase as new registrations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office connected directly with our customer by phone to discuss their concerns During this conversation, our customer chose to register one of the domain names in question for a two-year term.Our Customer Care team is available at 480-505-or by chat by visiting Support.GoDaddy.com should our customer require further assistance with the management of their domain name Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer’s original issues were resolved and they have now requested assistance outside of our agreed Statement of SupportGoDaddy support teams have provided timely and proper information to our customer regarding our products and services Should our customer wish to move on from these products, we will, upon their cancellation, refund the time remaining as a onetime exception to our Refund Policy We will honor this offer up to March 16, 2018, all future refunds will be governed by our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseEach of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receiveFurthermore, each of these services functioned properly.All of the services our customer had purchased are beyond refund eligibilityGoDaddy had refunded our customer’s Get Found purchase as an exception to our refund policy in effort to amicably resolve this matterGoDaddy is unable to provide further refunds to our customer Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
I been out of office with death in family but no is not resolved.I have tried four times to move hosting to another provider and Godaddy are intentional stopping this to happen.To move to another provider we need to issue codes to email address but that address is oldEvery time we update we have to wait days and is never changed Thanks, [redacted] Sales Manager
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 12, 2015, GoDaddy notified our customer, via email, that Microsoft had ended support for the hosting server type they were utilizing, effective July 14, The notice advised them to migrate to a new server to avoid downtime of their website and provided helpful instructionsGoDaddy has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once received.When a hosting account is cancelled, GoDaddy may retain the data for a limited timeThe content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposesPer our terms of service (to which the customer agreed), it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.As a onetime exception, GoDaddy will waive the recovery fee and attempt to restore the website contentGoDaddy cannot guarantee the content can be recovered We have notified the customer via email of our effort to restore their dataEducation:The customer might find the following articles useful.BACKING UP AND RESTORING MYSQL OR MSSQL DATABASEShttps://www.godaddy.com/help/backing-up-and-restoring-mysql-or-mssql-da...⇄ UP YOUR WEBSITEhttps://www.godaddy.com/help/back-up-your-website-8480Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: They did a good jobThanks GoDaddy I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its original response When GoDaddy registers or renews domains for customers, it acts as a broker of sorts, as GoDaddy pays funds to the respective registries to acquire or renew that domain on our customer’s behalf GoDaddy has a limited time frame in which it can receive a refund for domains, a time frame which our Refund Policy for domains is based upon.Again, if our customer cancels the Protected Registration service prior to July 30, 2017, GoDaddy can refund this service The domains in question are non-refundable Our customer may want to investigate other options if they do not wish to keep the domains, such as auctioning or selling the domains.Our Refund Policy can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainantWith that said, as the complainant indicated the domain is registered through Wild West DomainsGoDaddy and Wild West Domains are separate legal and business entitiesDomain names are sold on a first come first served basis.RESOLUTION:The domain name is registered by an individual or entity and through another registrar and GoDaddy is unable to force a release of the domain name to the complainantIf the complainant still wishes to acquire the domain in question, they may wish to reach out to the current owner We understand this situation is frustrating and sincerely hope the complainant is able to work with the current owner to come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards, [redacted] Office of the CEOGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service • Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted] As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases In conjunction with our Universal Terms of Service Agreement, our customer was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport They were also informed that if we do not receive the requested documentation that that order may be canceledThis notification was sent to our customer on December 23, and the information is requested within a hour timeframe.Because our Verification Office did not receive the required documentation to validate the order until December 27, 2014, GoDaddy canceled the services and issued a full refund back to the credit card holder on December 26, 2014.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and credit card holder The customer has since provided the proper requested information and the account has been unlocked The customer has already repurchased their products and we consider this matter resolved.Thank you again for the opportunity to address the concerns presented by our valuable customer.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ***###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Thank you for the opportunity to address our customer’s additional concernsOur SEO Services team made twenty-three attempts via phone and email to reach our customer with limited successEach time our team reached our customer via phone, our customer indicated they were unavailable to discuss their projectWhile the SEO Services plan did automatically renew on October 23, 2016, our customer did not contact our team until November 9, to voice their displeasure with the projectGiven the lack of interaction between our team and our customer, the SEO Service plan was canceledAs clearly stated in our publicly located refund policy, SEO Services is non-refundable if the plan is canceled more than hours after renewalDespite the lack of customer involvement, our team was able to complete all contracted work and saw positive movement with regard to traffic to our customer’s websiteFor convenience, our customer may view our refund policy here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On August 25, 2017, our customer contacted our Customer Care team indicating the contact form on their website was not functioningOur customer declined to allow our teams to properly troubleshoot and address their technical concerns and chose to end the interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to troubleshoot any potential problems that may exist and satisfy their website needsHowever, our customer has repeatedly declined to allow us assist, indicating they only want us to “fix” the issue.To properly address our customer’s technical concerns, we will require speaking with them and performing troubleshooting steps Should our customer wish to allow GoDaddy to assist with this matter, they may reach our office at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
GoDaddy sent multiple emails with the following: eff, please update your credit card information or add a payment method so you don't lose your domain(s) and any associated content or email addressesThe following items will expire if you do not update your payment information: [redacted] - Aug01, [redacted] - Aug01, The following did not expire on Aug A total misleading and frankly a emailThey could refund the charge, they just choose not to
Thank you for the opportunity to address our customer’s additional concernsGoDaddy will honor any valid promotional offers that customers receive from usThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in questionIf a valid offer is utilized, our cart will adjust the price accordinglyGoDaddy has no control over any third party websites offering promotional codes that may have already expiredOffers located via a web search require customers to follow a specific path to redeem the offerThe offer will become invalid should a customer stray from this purchase pathIt appears this is what occurred in our customer's case; our customer was viewing cached information stored within their browserAs a one-time exception, we have provided our customer with the desired refund, in the amount of $USD.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
From the month of may the support team is saying that they have issued a new checkBut it's almost months from the mayAs they have mentioned 5-weeks of business working daysBut till now I haven't received single message or single call from Godaddy support TeamAs my mobile number was registered with DND SERVICESSo I have provided them alternate LAND LINE number which was activeBut till now I haven't received any response from themIf they have issued a new check please provide me details of Required Below DetailsCheck NumberDate of Check IssuedCourier Partner Details (OR)Post Details Expected time or Arrival of CheckAs they have mentioned with in 5-weeksBut it was more than Weeks still I haven't received any response from themAnd also there is no status about my cheque Please provide me the above required details
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted] In our customer purchased several domain names; this purchase did not include GoDaddy’s privacy protection although we offered privacy to the customer at the time of purchaseOur customer's contact information is listed publicly in the WhoIs database as required by ICANN.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and had no control over their decision to not use the privacy services we offerGoDaddy’s Privacy Policy outlines how we handle customer privacy and can be viewed online at [redacted] EDUCATION: Our customer may choose to report the offending email as spamOur customer may also want to contact [redacted] to request the publicly listed information be removedThe customer appears to have used the email address in question on their [redacted] channel which is public at the url belowThey may wish to remove it from [redacted] as well[redacted] Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] ***###-###-#### Phone ###-###-#### Fax ?
Thank you for the opportunity to address our customer’s additional concernsGoDaddy has issued a refund to our customer for the time remaining on their hosting plan, which was canceled on May 22, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2015, our customer purchased a domain and Website Builder bundle, each for a 1-year term The bundle included a free SSL certificate and email plan for year.On August 12, 2016, GoDaddy automatically renewed the SSL certificate for another 1-year term per our customer’s account settings in a good faith effort to honor its agreements with our customer GoDaddy sent renewal notices on June 13, and July 13, to inform our customer their service would be renewed unless additional action was takenOn September 12, 2016, GoDaddy renewed the Website Builder and email plans for another 1-year term per our customer’s preferences, honoring its agreements A renewal notice was sent September 2, to inform our customer the services would be renewed unless action was taken.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, access their account and modify those settingsGoDaddy must also rely upon its customers for information that we would otherwise be unaware of, such as use of a new email addressAccount management is a customer responsibility.GoDaddy’s support teams are available 24/to assist with account related concernsOur customer had not contacted those teams prior to submitting this complaintRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out to our customer via phone to discuss their concerns and clarify the events that transpiredGoDaddy submitted the applicable refund, $236.88, after our customer had canceled their services Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 4, our customer purchased a domain registration for a one-year term via online transaction.On March 5, and March 5, 2017; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customerContrary to our customer’s understanding, the domain was not previously canceledGoDaddy sent renewal notices prior to the expiration on:December 4, 2016January 3, 2017February 2, 2017February 17, 2017February 27, 2017These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was takenGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing team on March 5, The domain was canceled and our customer received a full refund for the latest renewal transactionThere are currently no products remaining in the associated GoDaddy accountThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for your reply in this matterThere clearly is a misunderstanding, as there never was a problem with the login or passwordIn fact, your staff kept insisting that this was the problem, when no password change was ever requiredThat was not the problem, thus your staff did not resolve the problemEven today, I must open a private browser to have access to the email, which is inefficient and inconvenientMoreover, upon agreeing to the GoDaddy terms and package, email service is includedGiven the purchase is for over a decade of service with you, I entrusted my investment with your company, and I expect our agreement to be upheldI insist that compensation be granted, given the inconvenience and representation of the facts, as well as the breach in contract
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their websiteContrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, Additionally, failed billing notifications were sent via email on August 19, and August 29, Our customer acknowledged their receipt during a call to our customer care center on November 11, We also have no record for transactions dated July 21, We do have records for two transactions dated July 11, to which our customer may be referringThe first for $was for a separate hosting plan and has since been refundedThe second for $was for the one month renewal of the hosting plan in questionThese transactions do not impact our responseThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy