Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The domain in question was purchased in October 10, On December 11, 2014, the complainant reached out to GoDaddy support teams regarding an infringement notice involving the domain in questionAt this time, the complainant indicated the account and domain were created fraudulently using their credentialsGoDaddy takes its commitment to consumer protection very seriously and our Fraud teams took appropriate actionsRESOLUTION:Go Daddy acted in good faith to address and resolve the complainant’s concernsUpon further review, we have found no indication of the use of the complainant’s information with any other transactionsEDUCATION:We encourage the complainant to take any needed actions with their financial institutions and law enforcement regarding fraud concernsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] ***###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed the details that has been provided and would like to present the following.Contrary to the complainant’s statement the domain name in question is not and has never been registered through GoDaddyCurrent Whois records indicate the domain name is currently registered through F [redacted] ***Their website can be found at: http:// [redacted] /Should the complainant wish to discuss the ownership of the domain name we suggest they contact the current registrantRegistrant contact info can be found through the Whois DatabaseThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in questionRESOLUTION: GoDaddy is only the registrar of record for the Domain Name in questionGoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain NameThe Domain Name in question is hosted at the IP address [redacted] We suggest the complaint contact the hosting provider who manages that IP addressAdditionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industryEDUCATION: GoDaddy takes any abuse of its services very seriouslyIf a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy [redacted] ***###-###-#### Phone
Firstly, your comments in regards to "I was trying to send a mass email" are frivolous in nature and never transpired (I would urge you to present the call).To lie, and do so in writing on behalf of the CEO of GoDaddy, is not ideal to say the least.We send hundreds of emails per day, they are individual, and seeing how we have relays on the account, never exceed per day there should not be any issuesSecondly, the one GoDaddy representative did state it's a known issue (a continuous prompt of a GoDaddy password when logging into Outlook), and she stated "you can simply check online, there are scattered reports everywhere."Let me show you a few of those reports:https://www.google.com/search?client=safari&rls=en&q=outlook+2016+keeps+...⇄ you're an authorized reseller of the MS product which has issues, you're liable to mitigate those issues.In correlation to such continuous prompts, I had to switch the Google business apps, and incurred another cost as well, I cancelled the MS office suite (and was no longer able to use the Office programs associated with such, i.eWord, Powerpoint, Excel, etc).Refund my money, or you'll be facing a lawsuit
A Go Daddy representative guided me through the entire migration process, which did not work, and did not notify me that the migration had failed and I had no way of knowing it had failedAt no time did I know what I was doing in the migration process and was relying on the technical expertise of the Go Daddy rep to accomplish the task and therefore, Go Daddy is culpable in the failure of the migration My damages are not limited to the fee charged to me as I now must upload and rebuild the site, which I do not know how to do, or pay for an expert to do it I will accept a resolution of this matter if Go Daddy is willing to provide technical assistance to me in rebuilding the site, free of chargeThank you [redacted]
I called a few times and was waiting on hold for a long time and no one was able to help mei send a few emails and got no reply as we speak now my site is still down and the ftp is closet this is not the way you should deal with a costumer that haves by you about domains
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Dispute Resolution Consultant,Based on the information the complainant has provided, GoDaddy is unable to identify an account or transactions that would allow us to address their concerns.On May 9th and 10th of our office reached out to the complainant with a request to speak with them in order to gather additional detailsAt this time have not been able to speak with them directly to address their concerns.We remain available to assist the complainant in resolving this matter.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 2, 2015, our customer purchased a domain name for a two-year term via online transactionOn September 3, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain in question for an additional two-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration on August and August 28, These notices informed our customer the expiring domain would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Furthermore, products purchased in GoDaddy accounts are set to automatic renewal by default, to potentially prevent loss of products or services by customersThis practice is outlined explicitly during the checkout process in the customer’s shopping cart Our customer contacted GoDaddy’s Customer Care on September 11, to request a refund, however the domain was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer canceled the domain during the interaction with our Customer CareIf they wish to recover the domain to potentially auction or sell, they can do so, in a timely manner, in their GoDaddy accountOtherwise, if our customer does not wish to recover the domain, they would be able to remove their payment method from their account, as there no longer appears to be any active products.The following help article may be helpful:Delete a payment method: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainantIn the initial complaint we were able to address each point provided within our responseAs previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account Again, the complainant had made a modification to their domain settings by enabling domain forwarding This domain setting change updated the IP Address and nameservers associated with that domainGoDaddy is unable to forward visitors to a domain name if we do not control of the nameserversAn offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party However, the complainant did not have the nameserver information at the time required to make the updateThey had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not workingThe domain name worked as intended per the requests made by the complainantGoDaddy cannot control the settings for third-party servicesAs such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAccount management and settings are a customer responsibilityIf the complainant has the nameservers needed for their third-party website, our 24/Customer Care can assist them in the steps needed to modify the nameserversThey may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant[redacted] *** [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ** [redacted] ***Scottsdale, AZ 85260*** [redacted] Phone*** [redacted] Fax
Company response are absolutely not resolving a complain or and explanation is expired because complain created about different concern and about a threat created against my profile that I cant or do not have an access because someone or company not allow to reset a PIN that is under a profile and godaddy company locked paid account and took my money and refused to reactivate my account according on the request made over the phone representative refused to provide a support and blocked an access to my fileand not allowed to provide info at my email or phone number registered to that file on the godaddy company sideasking that PIN that is not under my authority at the moment file was locked that company claimed return my money and provide a domain transfer protocol,! this businesses is fraud company and provide service that is under a nightmare control
The website was removed from GoDaddy on January 7, There is no website to charge for hostingI received an email from GoDaddy that said sorry to see you goI should not have to pay for a website that is not even thereYou must make an exception to your hour ruleI did not look for that because the website was gone from GoDaddyThere was no reason to go sign in if the website had been movedThey should have sent an email saying that I had hours to sign in and cancel when the website was movedThis is nothing but an underhanded sneaky way to get another payment for hosting
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the domain name for this account was set to a manual renewal setting when it was moved into the accountGoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference Account management is a customer responsibility.In addition, the renewal notifications sent to the complainant prior to the domain expiration stated we will be unable to renew the domain on their behalf if the domain is set to manually renew.The domain name has followed its standard life-cycle, expired, and is still currently able to be redeemed by the complainant with the associated redemption fee The complainant's hosting plan expired on May 27, They had disabled the automatic renewal associated with their hosting plan, instructing GoDaddy not to renew the service upon expiration The hosting plan had been active and working as intendedWe are unable to provide a refund for the hosting outside of our Refund Policy as this is a separate product from the domain name and can be used without connection to that specific domain nameThe complainant may find this additional support article helpful: Recovering Expired Domain Names - https://support.godaddy.com/help/article/5018/recovering-expired-domain-namesTha...⇄ you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards, [redacted] *** [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ** [redacted] ***Scottsdale, AZ 85260*** [redacted] Phone*** [redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, during an online transaction our customer purchased domain names on an annual basis along with a Business Website Builder plan on a monthly basisPer our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On October 21, our customer cancelled the auto-renewal function for the domain names in questionSubsequently these names expired on September 17, and were cancelled out of our customer’s account on October 29, On February 2, our customer contacted GoDaddy’s customer care team to request a refund of the four most recent renewals of their Website Builder Plan Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our day refund timeframe therefore the transactions in question are beyond refund eligibilityWe suggest our customer review our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Website and Web Store Design Service Agreement • GoDaddy Workspace Service Agreement • GoDaddy Domain Registration Agreement • GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 12, the complainant purchased GoDaddy’s Website Design Service for a two year termOn January 31, the registration term expired as the agreed term of purchase ended GoDaddy attempted to work with the complainant to the best of our ability to satisfy their design needsFrom February 19, to January 31, our Professional Web Design Team made attempts to contact the complainant without a response RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a onetime exception to our Refund Policy we will provide the complaint with a refund for their purchase of GoDaddy’s Website Design ServicePlease allow to days for this to reflect with your financial institution EDUCATION: The complainant might find the following articles useful: Refund Policy [redacted] What do I do once I've purchased Website Design or Web Store Design Services? [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, the complainant purchased their domain name for a one year term along with our Protected Registration service One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled The domain name was subsequently renewed on the following five occasionsThe five occasions reflect both automatic renewals and manual renewalsThe manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer • January 20, 2011• December 8, • January 1, 2013• February 13, • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibilityIf the complainant completes the cancellation of the Protected Registration Service in the next days (May 11, 2015), we will refund as requestedEDUCATION: The complainant might find the following articles helpful:Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ Phone: ###-###-#### Fax: ###-###-####
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experiencedFurthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant has requested assistance outside of our agreed Statement (and scope) of SupportAdditionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment methodInstructions on cancelling this service can be found in the following link: [redacted] If they require additional assistance cancelling this product, they can contact our customer care team at [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerBest Regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated previously, our customer did purchase total years of Website Builder Additionally, free email credits are no longer offered with Website Builder purchases or renewals, and as such, our customer will need to purchase any additional email boxes they may require Again, we would recommend that our customer review the original offerings by visiting archival sites such as Archive.org.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The domain in question was purchased in October 10, On December 11, 2014, the complainant reached out to GoDaddy support teams regarding an infringement notice involving the domain in questionAt this time, the complainant indicated the account and domain were created fraudulently using their credentialsGoDaddy takes its commitment to consumer protection very seriously and our Fraud teams took appropriate actionsRESOLUTION:Go Daddy acted in good faith to address and resolve the complainant’s concernsUpon further review, we have found no indication of the use of the complainant’s information with any other transactionsEDUCATION:We encourage the complainant to take any needed actions with their financial institutions and law enforcement regarding fraud concernsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] ***###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed the details that has been provided and would like to present the following.Contrary to the complainant’s statement the domain name in question is not and has never been registered through GoDaddyCurrent Whois records indicate the domain name is currently registered through F [redacted] ***Their website can be found at: http:// [redacted] /Should the complainant wish to discuss the ownership of the domain name we suggest they contact the current registrantRegistrant contact info can be found through the Whois DatabaseThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in questionRESOLUTION: GoDaddy is only the registrar of record for the Domain Name in questionGoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain NameThe Domain Name in question is hosted at the IP address [redacted] We suggest the complaint contact the hosting provider who manages that IP addressAdditionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industryEDUCATION: GoDaddy takes any abuse of its services very seriouslyIf a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy [redacted] ***###-###-#### Phone
Firstly, your comments in regards to "I was trying to send a mass email" are frivolous in nature and never transpired (I would urge you to present the call).To lie, and do so in writing on behalf of the CEO of GoDaddy, is not ideal to say the least.We send hundreds of emails per day, they are individual, and seeing how we have relays on the account, never exceed per day there should not be any issuesSecondly, the one GoDaddy representative did state it's a known issue (a continuous prompt of a GoDaddy password when logging into Outlook), and she stated "you can simply check online, there are scattered reports everywhere."Let me show you a few of those reports:https://www.google.com/search?client=safari&rls=en&q=outlook+2016+keeps+...⇄ you're an authorized reseller of the MS product which has issues, you're liable to mitigate those issues.In correlation to such continuous prompts, I had to switch the Google business apps, and incurred another cost as well, I cancelled the MS office suite (and was no longer able to use the Office programs associated with such, i.eWord, Powerpoint, Excel, etc).Refund my money, or you'll be facing a lawsuit
A Go Daddy representative guided me through the entire migration process, which did not work, and did not notify me that the migration had failed and I had no way of knowing it had failedAt no time did I know what I was doing in the migration process and was relying on the technical expertise of the Go Daddy rep to accomplish the task and therefore, Go Daddy is culpable in the failure of the migration My damages are not limited to the fee charged to me as I now must upload and rebuild the site, which I do not know how to do, or pay for an expert to do it I will accept a resolution of this matter if Go Daddy is willing to provide technical assistance to me in rebuilding the site, free of chargeThank you [redacted]
I called a few times and was waiting on hold for a long time and no one was able to help mei send a few emails and got no reply as we speak now my site is still down and the ftp is closet this is not the way you should deal with a costumer that haves by you about domains
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Dispute Resolution Consultant,Based on the information the complainant has provided, GoDaddy is unable to identify an account or transactions that would allow us to address their concerns.On May 9th and 10th of our office reached out to the complainant with a request to speak with them in order to gather additional detailsAt this time have not been able to speak with them directly to address their concerns.We remain available to assist the complainant in resolving this matter.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 2, 2015, our customer purchased a domain name for a two-year term via online transactionOn September 3, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain in question for an additional two-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration on August and August 28, These notices informed our customer the expiring domain would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Furthermore, products purchased in GoDaddy accounts are set to automatic renewal by default, to potentially prevent loss of products or services by customersThis practice is outlined explicitly during the checkout process in the customer’s shopping cart Our customer contacted GoDaddy’s Customer Care on September 11, to request a refund, however the domain was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer canceled the domain during the interaction with our Customer CareIf they wish to recover the domain to potentially auction or sell, they can do so, in a timely manner, in their GoDaddy accountOtherwise, if our customer does not wish to recover the domain, they would be able to remove their payment method from their account, as there no longer appears to be any active products.The following help article may be helpful:Delete a payment method: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainantIn the initial complaint we were able to address each point provided within our responseAs previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account Again, the complainant had made a modification to their domain settings by enabling domain forwarding This domain setting change updated the IP Address and nameservers associated with that domainGoDaddy is unable to forward visitors to a domain name if we do not control of the nameserversAn offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party However, the complainant did not have the nameserver information at the time required to make the updateThey had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not workingThe domain name worked as intended per the requests made by the complainantGoDaddy cannot control the settings for third-party servicesAs such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAccount management and settings are a customer responsibilityIf the complainant has the nameservers needed for their third-party website, our 24/Customer Care can assist them in the steps needed to modify the nameserversThey may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant[redacted] *** [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ** [redacted] ***Scottsdale, AZ 85260*** [redacted] Phone*** [redacted] Fax
Company response are absolutely not resolving a complain or and explanation is expired because complain created about different concern and about a threat created against my profile that I cant or do not have an access because someone or company not allow to reset a PIN that is under a profile and godaddy company locked paid account and took my money and refused to reactivate my account according on the request made over the phone representative refused to provide a support and blocked an access to my fileand not allowed to provide info at my email or phone number registered to that file on the godaddy company sideasking that PIN that is not under my authority at the moment file was locked that company claimed return my money and provide a domain transfer protocol,! this businesses is fraud company and provide service that is under a nightmare control
The website was removed from GoDaddy on January 7, There is no website to charge for hostingI received an email from GoDaddy that said sorry to see you goI should not have to pay for a website that is not even thereYou must make an exception to your hour ruleI did not look for that because the website was gone from GoDaddyThere was no reason to go sign in if the website had been movedThey should have sent an email saying that I had hours to sign in and cancel when the website was movedThis is nothing but an underhanded sneaky way to get another payment for hosting
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the domain name for this account was set to a manual renewal setting when it was moved into the accountGoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference Account management is a customer responsibility.In addition, the renewal notifications sent to the complainant prior to the domain expiration stated we will be unable to renew the domain on their behalf if the domain is set to manually renew.The domain name has followed its standard life-cycle, expired, and is still currently able to be redeemed by the complainant with the associated redemption fee The complainant's hosting plan expired on May 27, They had disabled the automatic renewal associated with their hosting plan, instructing GoDaddy not to renew the service upon expiration The hosting plan had been active and working as intendedWe are unable to provide a refund for the hosting outside of our Refund Policy as this is a separate product from the domain name and can be used without connection to that specific domain nameThe complainant may find this additional support article helpful: Recovering Expired Domain Names - https://support.godaddy.com/help/article/5018/recovering-expired-domain-namesTha...⇄ you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards, [redacted] *** [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ** [redacted] ***Scottsdale, AZ 85260*** [redacted] Phone*** [redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, during an online transaction our customer purchased domain names on an annual basis along with a Business Website Builder plan on a monthly basisPer our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On October 21, our customer cancelled the auto-renewal function for the domain names in questionSubsequently these names expired on September 17, and were cancelled out of our customer’s account on October 29, On February 2, our customer contacted GoDaddy’s customer care team to request a refund of the four most recent renewals of their Website Builder Plan Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our day refund timeframe therefore the transactions in question are beyond refund eligibilityWe suggest our customer review our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Website and Web Store Design Service Agreement • GoDaddy Workspace Service Agreement • GoDaddy Domain Registration Agreement • GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 12, the complainant purchased GoDaddy’s Website Design Service for a two year termOn January 31, the registration term expired as the agreed term of purchase ended GoDaddy attempted to work with the complainant to the best of our ability to satisfy their design needsFrom February 19, to January 31, our Professional Web Design Team made attempts to contact the complainant without a response RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service As a onetime exception to our Refund Policy we will provide the complaint with a refund for their purchase of GoDaddy’s Website Design ServicePlease allow to days for this to reflect with your financial institution EDUCATION: The complainant might find the following articles useful: Refund Policy [redacted] What do I do once I've purchased Website Design or Web Store Design Services? [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] ***
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, the complainant purchased their domain name for a one year term along with our Protected Registration service One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled The domain name was subsequently renewed on the following five occasionsThe five occasions reflect both automatic renewals and manual renewalsThe manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer • January 20, 2011• December 8, • January 1, 2013• February 13, • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibilityIf the complainant completes the cancellation of the Protected Registration Service in the next days (May 11, 2015), we will refund as requestedEDUCATION: The complainant might find the following articles helpful:Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ Phone: ###-###-#### Fax: ###-###-####
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experiencedFurthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant has requested assistance outside of our agreed Statement (and scope) of SupportAdditionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment methodInstructions on cancelling this service can be found in the following link: [redacted] If they require additional assistance cancelling this product, they can contact our customer care team at [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerBest Regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated previously, our customer did purchase total years of Website Builder Additionally, free email credits are no longer offered with Website Builder purchases or renewals, and as such, our customer will need to purchase any additional email boxes they may require Again, we would recommend that our customer review the original offerings by visiting archival sites such as Archive.org.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy