Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed the additional details that have been provided and would like to present the following.We have attempted to connect with the complainant via email with a request to speak with them directly as the information we would require to locate the account in question is too sensitive for emailWe have not received a response at this timeOnce we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaintThank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement• Quick Shopping Cart Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx On April 29, 2014, our customer purchased Quick Shopping Cart for monthQuick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or servicesCustomers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offerIf they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concernsGoDaddy is not the recipient of these funds Resolution: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Education: Our customer mentioned TransArmor in their complaintThey may wish to visit the address below for more information regarding this service offered by the merchant provider https://www.firstdata.com/en_us/smallbusiness/transarmor.html Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
The system I use is a Mackintosh running OS EL CapitanThere is no support in the new operating systems for POP or POPbecause they are considered obsoleteYou mentioned an email sent to me that I haven't receivedPlease send it againI'd love to read it.As for upgrading to IMAp under a new plan you charge $per yearI will not upgrade to that price since most services providers offer IMAP at no extra charge.I have had my domain and email with your company for yearsThe first under my administrator account and lately under my own account to which I signed assuming this kind of practices would not happen (upgrade or else...)As for the terms and conditionsthey have never been shown or clearly indicated to me in your website other that agreeing to them, or with a written contract where all the hidden conditions could be checkedI have agreed to your terms in good faith without having seeing them.I bought Website builder, a system that cannot be exported; where is that explained in you promotional materials?I bought SEO Search Engine Optimization within my account ($a year) This SEO did not work and ruined part of the Website Builder set up of my site in which I spent many hours of work and I had to redoWhen I called about his problem I've been informed that "Ah, you have to upgrade to Website Builder Plus for this to work" I asked for a refund and you have graciously removed the service and refunded me.I lately have signed up for two extra years of domain and Website Builder.I will patiently wait for these two years to be over, demanding that the service I bought in good faith will continue to work for my business at no extra or hidden charges.And, I feel you will not do anything to satisfy my complaints or other of your customers (I know for a fact of all the complaints about Goddaddy services), about reduction in functionalityYour business model is obsolete and not transparentGoogle and even Comcast offer IMAP and other services at no hidden charges or progressive upgradesSince this material will be made public I hope it will serve other customers s a warning and to choose carefully which companies to work with.Kindest regards, [redacted] X [redacted] Architect, NCARB***@ [redacted] .com
I don't agree with Godaddy explanation, because [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees Now I have not received the goods, [redacted] still charged me $I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.It appears our customer’s concerns are in relation to placing a bid on a domain name listed through GoDaddy's Auction platform.On December 11, 2017, our customer contacted our Customer Care Center questioning the status of a bid they placed on a domain name listed through GoDaddy's Auction ServiceOur Customer Care representative informed our customer they did not have an Auctions Membership in the account they were currently accessing and therefore would not be able to bid at auctionOur customer requested to speak with a supervisor and their request was metThe supervisor attempted to assist the customer in locating an account with an active Auctions Membership, but ultimately our customer ended the call as they did not feel they were receiving adequate supportOur customer contacted our Customer Care Center again on December 13, and after refusing to provide our representative with any identifiable information, was placed on hold to speak with a supervisor as requestedUpon taking the call, our customer placed our supervisor on hold and the call was disconnected shortly thereafterOur customer has not attempted to contact our support center since that interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2010, our customer purchased the domain name in question for a one-year term via online transactionThe domain name has been manually renewed by our customer, as well as automatically renewed, in accordance with their account preferences every year sinceOn December 1, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the domain in question in good faith to honor agreements with our customer however, our customer's financial institution declined payment(s)GoDaddy proactively sent multiple notices pre- and post-expiration to our customerAccount management is a customer responsibility The domain was eventually acquired by another party, who chose to list it for sale.On January 14, 2018, our customer purchased the domain name through a Premium domain name listingWhen customers look up or register domain names, Premium Listings display in the Premium Domains You May Want section as well as GoDaddy AuctionsRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceEmail notifications and phone calls are provided as a courtesy only and are not guaranteedAccount management is solely a customer responsibilityThe domain name followed the allotted expiration process; our customer had days after expiration in which to renew however, they did notWe strongly recommend our customer review their account and payment methods to prevent such billing issues and loss of products in the futureThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Please review the below statement: WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME* I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS Since, I did not file this request it appeared the request was from a third-party or outside vendor This is an internal corporate operation function of which I should not have been notified unless it required my knowledge When you set up a name you assume and it does state the name will sit for the period you have requested This is changed when you employ a new service for web hosting functions from a new vendor or from them This is ridiculous in the IT WORLD and they know it Thank you Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingBased on the information presented, GoDaddy has not entered into terms with the complainant In review of the complainant’s correspondence with our Domain Services team (and by the complainants own admission) this GoDaddy account was created by a past employee whom they are unable to identifyFurthermore while the complaint is not the account holder they are listed as the registrant of the Domain Name in questionRESOLUTION: The complainant has provided documentation to begin to establish a claim to the registration of the Domain Name in question EDUCATION: We recommend that the complainant ensure they are taking full responsibility for all domains in the future that their subordinates manage on their behalf Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards, [redacted] Office of the CEO [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email accountAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emailsThese duplicates utilized all the disk space available in the complainant’s email inboxesDuring this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domainsWhile there is no cost to the email plans, there is an expiration date associated with themAny paid add-ons, such as additional email disk space, expire on the date in questionThe complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email planThe complainant may continue to utilize the aforementioned disk space until expirationAs account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 26, our customer purchased a Personal Website Builder Plan for year term via the GoDaddy website This plan was subsequently renewed for an additional year on July 29, On June 27, our customer renewed this plan for an additional years during a call to GoDaddy’s Customer Care Center Our customer has now requested a refund for the final years of their most recent renewalRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibilityThat policy can be reviewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseGoDaddy’s design teams have assisted our customer with multiple requests over the course of building their sitesMany of these requests were outside of the scope of support for the buildAdditionally, our design teams provided multiple courtesies to the customer, such as providing extra pages and designs that were not part of the design our customer paid forThese many out-of-scope requests are what continued to add to the delay of the customer’s website builds.Our customer has multiple accountsTheir SSLs in question were provided in the account our customer informed GoDaddy’s design team they wanted them placed inIf our customer would prefer the SSLs be placed in a different account, they can follow up with our design teams to move forward with this requestLastly, per GoDaddy’s Refund Policy (linked below), our customer’s build has been completed and as such, is non-refundable Refund Policy - https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
I was the one who bought itduhread my complaintYou had it listed in auctionI was outbid by SOMEONE that bought it for bucksTwo days later we called you guys and bought THAT EXACT DOMAIN THAT SOLD TO SOMEONE ELSE for $120.00!!!!! Sold to someone elseTHAT WAS ME! Tell me how someone won it via auctions for dollars more than I bid and then I bought it two days laterAre you kidding me with the response FYI TO ANYONE READING THISGODADDY WILL ALSO BLOCK YOU FROM LEAVING NEGATIVE FEEDBACK ON THEIR SOCIAL PAGES BECAUSE THE COMPLAINTS MUST BE STAGGERING!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transactionThis was for the period ending February 28, 2015.On February 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on February 17, 2015This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is ultimately a customer responsibility.Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $USDFuture refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future referenceRefund Policy: https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725Than...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C [redacted] Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has limited control over how information displays through a payment processor such as PayPal Our customer can review the amounts paid for products in their order history within their account at any time, using the steps provided here: https://www.godaddy.com/help/find-your-godaddy-receipts-4885.Domain names set to automatic renewal will renew for a period equal to the original registration termProducts other than domains set to automatic renewal will renew for a period equal to the most recent termThis information is outlined in the Terms of Service our customer acknowledged and agreed to.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sends email notifications for upcoming renewals prior to taking or not taking renewal action as directed by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has concerns about renewal pricing, they can find the renewal pricing by loading the product into the shopping cart Furthermore, they may want to enlist the aid of a family member or trusted friend to assist with the account if they are unsure of how certain functions work.Free products may sometimes be bundled with a paid product purchase to allow customers the opportunity to try a product prior to a purchaseTypically, free products included with a product purchase, such as a domain, can be removed from the shopping cart by our customer prior to processing a transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken Customers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibilityFurthermore, an email containing transaction details was sent to our customer upon the successful renewal of their serviceThe service renewal took place June 4, Our customer did not contact our 24/Customer Care teams until June 20, As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, at no time during the August 29, interaction our customer had with our Customer Care team was a refund or credit for unused services discussedOur customer has been properly advised the web hosting services in question are beyond refund eligibilityThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/Customer Care Center on February 21, to discuss their concerns pertaining to personal information being listed on the internetThey acknowledged their domain names were publicly listed, but felt GoDaddy had sold their informationOur customer was correctly informed this was not the caseMost Registrars provide privacy services as an aservice for their domain name customersPrivacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internetMost providers, including GoDaddy, charge a fee for this serviceRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs databaseThis requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpfulFor their convenience, we have included the direct link to the policy in questionThey will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous responseThe complaint created a website that featured a function to generate emails to a specific addressThe complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensationThe complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaintThe creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive emailGoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2014, the complainant purchased a GB Managed Linux Virtual Private Server (VPS) during an interaction with GoDaddy’s 24/customer care centerThis purchase was for a month term, ending June 5, 2015.On June 5, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer, however the service in question was not associated with a valid payment methodThe renewal attempt failed and the complainant was subsequently notified by emailGoDaddy sent notices after the expiration date on: [redacted] June 5, [redacted] June 10, [redacted] June 15, 2015These notices informed the complainant their expired item was at risk of being canceled unless additional action was takenAccount management is a customer responsibilityGoDaddy did attempt to proactively notify the complainant of their failed service and provided ten days of service to the complainant at no cost following expirationGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationUltimately, the complainant did not take action and their service was canceled on June 25, due to non-paymentOn July 10, the complainant contacted GoDaddy’s customer care center inquiring on the status of the service in question and was informed of its cancellation due to nonpaymentDuring this call, the complainant stated their account contact information was not up-to-date and they did not receive any noticesGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not opt to pay for Managed Backups with their VPS, GoDaddy would have no backups of the data in questionAdditionally, the complainant acknowledged and agreed to maintaining independent data backups as part of the terms they agreed to upon purchasing and utilizing the VPS in questionWhile we make a best effort to partner in our customers’ successes, the complainant must also be responsible for their actions or lack thereof.If the complainant wishes to receive a refund of any eligible products in their customer account, they may wish to review our Refund Policy, and contact GoDaddy’s customer care center directly for assistance with any applicable refunds.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles from our help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed the additional details that have been provided and would like to present the following.We have attempted to connect with the complainant via email with a request to speak with them directly as the information we would require to locate the account in question is too sensitive for emailWe have not received a response at this timeOnce we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaintThank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement• Quick Shopping Cart Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx On April 29, 2014, our customer purchased Quick Shopping Cart for monthQuick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or servicesCustomers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offerIf they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concernsGoDaddy is not the recipient of these funds Resolution: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Education: Our customer mentioned TransArmor in their complaintThey may wish to visit the address below for more information regarding this service offered by the merchant provider https://www.firstdata.com/en_us/smallbusiness/transarmor.html Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
The system I use is a Mackintosh running OS EL CapitanThere is no support in the new operating systems for POP or POPbecause they are considered obsoleteYou mentioned an email sent to me that I haven't receivedPlease send it againI'd love to read it.As for upgrading to IMAp under a new plan you charge $per yearI will not upgrade to that price since most services providers offer IMAP at no extra charge.I have had my domain and email with your company for yearsThe first under my administrator account and lately under my own account to which I signed assuming this kind of practices would not happen (upgrade or else...)As for the terms and conditionsthey have never been shown or clearly indicated to me in your website other that agreeing to them, or with a written contract where all the hidden conditions could be checkedI have agreed to your terms in good faith without having seeing them.I bought Website builder, a system that cannot be exported; where is that explained in you promotional materials?I bought SEO Search Engine Optimization within my account ($a year) This SEO did not work and ruined part of the Website Builder set up of my site in which I spent many hours of work and I had to redoWhen I called about his problem I've been informed that "Ah, you have to upgrade to Website Builder Plus for this to work" I asked for a refund and you have graciously removed the service and refunded me.I lately have signed up for two extra years of domain and Website Builder.I will patiently wait for these two years to be over, demanding that the service I bought in good faith will continue to work for my business at no extra or hidden charges.And, I feel you will not do anything to satisfy my complaints or other of your customers (I know for a fact of all the complaints about Goddaddy services), about reduction in functionalityYour business model is obsolete and not transparentGoogle and even Comcast offer IMAP and other services at no hidden charges or progressive upgradesSince this material will be made public I hope it will serve other customers s a warning and to choose carefully which companies to work with.Kindest regards, [redacted] X [redacted] Architect, NCARB***@ [redacted] .com
I don't agree with Godaddy explanation, because [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees Now I have not received the goods, [redacted] still charged me $I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.It appears our customer’s concerns are in relation to placing a bid on a domain name listed through GoDaddy's Auction platform.On December 11, 2017, our customer contacted our Customer Care Center questioning the status of a bid they placed on a domain name listed through GoDaddy's Auction ServiceOur Customer Care representative informed our customer they did not have an Auctions Membership in the account they were currently accessing and therefore would not be able to bid at auctionOur customer requested to speak with a supervisor and their request was metThe supervisor attempted to assist the customer in locating an account with an active Auctions Membership, but ultimately our customer ended the call as they did not feel they were receiving adequate supportOur customer contacted our Customer Care Center again on December 13, and after refusing to provide our representative with any identifiable information, was placed on hold to speak with a supervisor as requestedUpon taking the call, our customer placed our supervisor on hold and the call was disconnected shortly thereafterOur customer has not attempted to contact our support center since that interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2010, our customer purchased the domain name in question for a one-year term via online transactionThe domain name has been manually renewed by our customer, as well as automatically renewed, in accordance with their account preferences every year sinceOn December 1, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the domain in question in good faith to honor agreements with our customer however, our customer's financial institution declined payment(s)GoDaddy proactively sent multiple notices pre- and post-expiration to our customerAccount management is a customer responsibility The domain was eventually acquired by another party, who chose to list it for sale.On January 14, 2018, our customer purchased the domain name through a Premium domain name listingWhen customers look up or register domain names, Premium Listings display in the Premium Domains You May Want section as well as GoDaddy AuctionsRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceEmail notifications and phone calls are provided as a courtesy only and are not guaranteedAccount management is solely a customer responsibilityThe domain name followed the allotted expiration process; our customer had days after expiration in which to renew however, they did notWe strongly recommend our customer review their account and payment methods to prevent such billing issues and loss of products in the futureThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Please review the below statement: WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME* I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS Since, I did not file this request it appeared the request was from a third-party or outside vendor This is an internal corporate operation function of which I should not have been notified unless it required my knowledge When you set up a name you assume and it does state the name will sit for the period you have requested This is changed when you employ a new service for web hosting functions from a new vendor or from them This is ridiculous in the IT WORLD and they know it Thank you Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingBased on the information presented, GoDaddy has not entered into terms with the complainant In review of the complainant’s correspondence with our Domain Services team (and by the complainants own admission) this GoDaddy account was created by a past employee whom they are unable to identifyFurthermore while the complaint is not the account holder they are listed as the registrant of the Domain Name in questionRESOLUTION: The complainant has provided documentation to begin to establish a claim to the registration of the Domain Name in question EDUCATION: We recommend that the complainant ensure they are taking full responsibility for all domains in the future that their subordinates manage on their behalf Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards, [redacted] Office of the CEO [redacted] Phone [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email accountAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emailsThese duplicates utilized all the disk space available in the complainant’s email inboxesDuring this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domainsWhile there is no cost to the email plans, there is an expiration date associated with themAny paid add-ons, such as additional email disk space, expire on the date in questionThe complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email planThe complainant may continue to utilize the aforementioned disk space until expirationAs account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 26, our customer purchased a Personal Website Builder Plan for year term via the GoDaddy website This plan was subsequently renewed for an additional year on July 29, On June 27, our customer renewed this plan for an additional years during a call to GoDaddy’s Customer Care Center Our customer has now requested a refund for the final years of their most recent renewalRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibilityThat policy can be reviewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseGoDaddy’s design teams have assisted our customer with multiple requests over the course of building their sitesMany of these requests were outside of the scope of support for the buildAdditionally, our design teams provided multiple courtesies to the customer, such as providing extra pages and designs that were not part of the design our customer paid forThese many out-of-scope requests are what continued to add to the delay of the customer’s website builds.Our customer has multiple accountsTheir SSLs in question were provided in the account our customer informed GoDaddy’s design team they wanted them placed inIf our customer would prefer the SSLs be placed in a different account, they can follow up with our design teams to move forward with this requestLastly, per GoDaddy’s Refund Policy (linked below), our customer’s build has been completed and as such, is non-refundable Refund Policy - https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
I was the one who bought itduhread my complaintYou had it listed in auctionI was outbid by SOMEONE that bought it for bucksTwo days later we called you guys and bought THAT EXACT DOMAIN THAT SOLD TO SOMEONE ELSE for $120.00!!!!! Sold to someone elseTHAT WAS ME! Tell me how someone won it via auctions for dollars more than I bid and then I bought it two days laterAre you kidding me with the response FYI TO ANYONE READING THISGODADDY WILL ALSO BLOCK YOU FROM LEAVING NEGATIVE FEEDBACK ON THEIR SOCIAL PAGES BECAUSE THE COMPLAINTS MUST BE STAGGERING!
This domain unlock suddenly without any sign.Please refund my other domain and I will transfer
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transactionThis was for the period ending February 28, 2015.On February 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on February 17, 2015This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is ultimately a customer responsibility.Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $USDFuture refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future referenceRefund Policy: https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725Than...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C [redacted] Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has limited control over how information displays through a payment processor such as PayPal Our customer can review the amounts paid for products in their order history within their account at any time, using the steps provided here: https://www.godaddy.com/help/find-your-godaddy-receipts-4885.Domain names set to automatic renewal will renew for a period equal to the original registration termProducts other than domains set to automatic renewal will renew for a period equal to the most recent termThis information is outlined in the Terms of Service our customer acknowledged and agreed to.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sends email notifications for upcoming renewals prior to taking or not taking renewal action as directed by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has concerns about renewal pricing, they can find the renewal pricing by loading the product into the shopping cart Furthermore, they may want to enlist the aid of a family member or trusted friend to assist with the account if they are unsure of how certain functions work.Free products may sometimes be bundled with a paid product purchase to allow customers the opportunity to try a product prior to a purchaseTypically, free products included with a product purchase, such as a domain, can be removed from the shopping cart by our customer prior to processing a transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken Customers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibilityFurthermore, an email containing transaction details was sent to our customer upon the successful renewal of their serviceThe service renewal took place June 4, Our customer did not contact our 24/Customer Care teams until June 20, As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, at no time during the August 29, interaction our customer had with our Customer Care team was a refund or credit for unused services discussedOur customer has been properly advised the web hosting services in question are beyond refund eligibilityThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/Customer Care Center on February 21, to discuss their concerns pertaining to personal information being listed on the internetThey acknowledged their domain names were publicly listed, but felt GoDaddy had sold their informationOur customer was correctly informed this was not the caseMost Registrars provide privacy services as an aservice for their domain name customersPrivacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internetMost providers, including GoDaddy, charge a fee for this serviceRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs databaseThis requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpfulFor their convenience, we have included the direct link to the policy in questionThey will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous responseThe complaint created a website that featured a function to generate emails to a specific addressThe complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensationThe complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaintThe creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive emailGoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2014, the complainant purchased a GB Managed Linux Virtual Private Server (VPS) during an interaction with GoDaddy’s 24/customer care centerThis purchase was for a month term, ending June 5, 2015.On June 5, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer, however the service in question was not associated with a valid payment methodThe renewal attempt failed and the complainant was subsequently notified by emailGoDaddy sent notices after the expiration date on: [redacted] June 5, [redacted] June 10, [redacted] June 15, 2015These notices informed the complainant their expired item was at risk of being canceled unless additional action was takenAccount management is a customer responsibilityGoDaddy did attempt to proactively notify the complainant of their failed service and provided ten days of service to the complainant at no cost following expirationGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationUltimately, the complainant did not take action and their service was canceled on June 25, due to non-paymentOn July 10, the complainant contacted GoDaddy’s customer care center inquiring on the status of the service in question and was informed of its cancellation due to nonpaymentDuring this call, the complainant stated their account contact information was not up-to-date and they did not receive any noticesGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not opt to pay for Managed Backups with their VPS, GoDaddy would have no backups of the data in questionAdditionally, the complainant acknowledged and agreed to maintaining independent data backups as part of the terms they agreed to upon purchasing and utilizing the VPS in questionWhile we make a best effort to partner in our customers’ successes, the complainant must also be responsible for their actions or lack thereof.If the complainant wishes to receive a refund of any eligible products in their customer account, they may wish to review our Refund Policy, and contact GoDaddy’s customer care center directly for assistance with any applicable refunds.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles from our help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax