Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On November 10, 2016, our customer purchased a hosting plan for a 5-year term and services for our teams to migrate website data from our customer’s existing, third-party hosting provider to the new hosting plan On February 8, 2017, our customer contacted our Billing team to request a refund for their hosting services and was properly advised the request was beyond refund eligibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy went beyond our standard Scope of Support and attempted to work with our customer to the best of our ability, utilizing the information provided to us; the hosting plan functioned as intendedIt was determined our customer’s website code and outdated WordPress themes were causing the issues our customer experienced GoDaddy completed the task of migrating our customer’s data and is not responsible for the data provided to usWe will not modify data created by our customer’s previous hosting provider/website developerAs such, the hosting services in question not eligible for refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 12, 2016, our customer purchased two GoDaddy Website Builder plans each for... a one-year term via an online transaction. Both plans also came with a Starter Office 365 plan which was free for the first year. On January 12, 2017 two Website Builder plans and Office 365 plans automatically renewed for a one-year term per our customer’s account preferences. This was done in a good faith effort to honor agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer. Receipts were sent after the renewal to the email address on file.Also on January 12, 2017, our customer contacted GoDaddy’s support team, which worked with the customer to cancel the plans in question and request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Typically, once a refund is approved the money is sent back to the payment institution and can take up to 5-10 days for this to be reflected with the payment institution. In the customer’s case however, the charge was “auto-voided”, meaning as the refund was processed before the charge processed with the customer’s payment provider, the money was never removed from their account. We recommend our customer reach out to their payment institution to confirm the status of the funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 23, 2017, our customer contacted GoDaddy via online chat to request a refund for multiple domain name renewal transactionsGoDaddy provided credit for eligible domainsTheir request was denied for ineligible domains in accordance with our Refund Policy.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent multiple renewal notices prior to the expiration datesThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on their behalfIt is then up to the Registry to decide if they will take back an order and within the timeframe they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds providedAs such, we are unable to fulfill our customer’s request for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I do not accept the response from godaddy.com to resolve this complaint I did not cancel my website builder subscription in March I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally I am not an it and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as a reputable business; however, over time it just turned into a money making machine regardless of how it makes its money I really believe that dishonest business practices should not prevail in business and this is what I am fighting for How greedy could godaddy.com be to keep my payments that it did not earned and fight over a small amount of money? No, I will not accept godaddy.com response or resolution as it is NOT in good faith I am a professional and to me integrity is more important than money If godaddy.com will not refund me my payment in full amount so be it; however, I will continue complaining about its bad business practices This business should not be in existence any longer as the people are dishonest and do not value customers who had been giving them business for a very long time Thank you Revdex.com in assisting me with my complaint; however, I will continue my complaint sin some ways if this could not be resolved with your assistanceThank you again, [redacted] ***
I originally purchased the domain name " [redacted] " for $on October 15, with "Go Daddy Auctions" service.As I was waiting for the domain transfer to go thru on October 24, 2015, I was given a refund for the domain name for no apparent reasonImmediately afterwards it was back on "Go Daddy Auctions" for $A few days later the domain dropped back down to $and I purchased it again on November 3rd, I was sent an email informing me that the "Domain transfer failed because the domain is too new" and on November 5th, I was sent an email alerting me that I had personally requested a refund that I had never requested to begin with.I immediately contacted Go Daddy and was told by a part of Go Daddy’s support management team that "This was an error on Go Daddy’s part and the domain should have never gone back up on auctions again." I also have reason to believe that Go Daddy and Huge Domains are working together as one company or part of the same company to artificially inflate the cost of the domain namesThey also attempt to sneak into your account and remove any pertaining information to your domain name purchases so that you cannot keep a record of them.I need this resolved
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On October 28, 2015, our customer purchased cPanel shared hosting plan for a one year term via an online transactionPer our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's hosting upon expiration and did not do so in a good faith effort to honor its agreements with our customerThe auto-renewal settings were not changed by GoDaddy but were updated by someone who had access to the account.GoDaddy provided days of service without payment after expiration, and held the data in a suspended status for days before the content was deleted on November 17, GoDaddy provided total days of service without payment prior to cancellation.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time the site has been restored and is resolving once againAdditionally, we appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Regards,Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantGoDaddy stands by our original response While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On January 26, 2017, the complainant contacted GoDaddy regarding a charge to their credit cardAfter being advised what the charge was for, the complainant had no further questions and did not dispute the charge, as the transaction was processed in an account under the name of a third party known to the complainant.Later the same day, due to an unexpected error, the complainant’s credit card was charged for a transaction in a different GoDaddy accountThis is the charge referenced in their complaint.On January 30, 2017, the complainant contacted GoDaddy regarding the charge to their credit card that was processed on January 26, Steps were taken to prevent future billing to their credit card under the account in questionThe complainant is correct that their refund request was denied in accordance with our Refund Policy, as support staff did not have all the required details at the time.RESOLUTION:We have issued a full refund for the January 26, transactionContrary to the complainant being advised billing had occurred since August 2016, our records show this order as the only one processed to the complainant’s credit card under the account in question.We also appreciate the complainant’s comments regarding our Refund policy and will ensure they are shared and reviewed by the appropriate parties internally.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy sent all notices associated with the account and transaction in question to the email address our customer provided within their account settings. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Again, account management is a customer responsibility. During our customer’s interaction with our Customer Care team on August 30, 2017, they updated the contact email address.Review of our systems does indicate our customer contacted our Customer Care team on July 19, 2017. However, as they were not able to provide the requested information to locate the transaction in question, it was recommended they contact the appropriate financial institution for additional details and reconnect with our billing team. At no time did GoDaddy recommend our customer dispute the transaction.The transaction in question remains ineligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the complainant’s concernsBlue Razor has not entered into any agreements with the complainant for the domain in questionWhile this sounds like an unfortunate incident, it appears that this complaint was not intended for Blue Razor, and as such, the complainant may need to file a complaint with the appropriate companyThank you again for the opportunity to address the concerns presented by the complainantKindest regards, Stephen J***Office of the CEO - Blue Razor
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Notices were sent to our customer at the email address on file informing them their hosting plan was at risk of cancellation due to auto-renew being turned off. These notices were sent on the following dates.• March 28, 2017• April 14,2017• April 24, 2017As stated previously, the reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.Our customer may utilize their own backups of their content, if they do not have this, they can either pay the restore fee to have their content restored, work with their web-developer if one created their website to obtain the content or our customer may want to visit archival sites such as http://archive.org for any available content.However, as a one-time exception, we will reduce the restore fee to $75. Should our customer wish to accept this offer, they will need to purchase a new cPanel hosting plan and contact our Customer Care at their earliest convenience.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn an effort to provide our international customers with multiple payment options, GoDaddy may utilize a local third-party payment processor.On October 8, 2015, the complainant purchased a domain name registration for a one-year term via online transaction through GoDaddy's local payment processor in India After the purchase, the complainant indicated they had received a second billing charge for the same domain nameGoDaddy automatically submitted a refund via the local payment processor for the second transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant via email and provided details which the complainant may use to reference the refund transaction with the payment processorShould the customer need further information, please have them contact our customer care at [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 15, 2017, our customer’s account was accessed using their login... credentials. During their login session, they entered the domain manager and updated the name servers on their primary domain to point to a third party hosting company. Approximately 14 minutes later, our customer proceeded to cancel 3 email plans along with the hosting plan in question.When canceling products, our customers are presented with a screen to review the items they are canceling and are required to confirm the cancellation before proceeding.Our customer contacted our customer support center on February 21, 2017, to inquire about their website being down. They were properly informed the hosting was cancelled via the customer’s login credentials on January 15, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Because the hosting account was canceled more than 30 days ago, GoDaddy no longer has a backup of our customer’s website content. Per the Hosting Agreement accepted by our customer, they are required to maintain their own local website backups.As a gesture of goodwill, and to show our customer we value their business, we will provide three months of deluxe web hosting at no charge to them as a one-time courtesy. They will then be required to log into their account and upload their own local backups of the website.If this offer is satisfactory to our customer, they can email [email protected] to accept and we will proceed to add the 3 months of web hosting to their account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 8, our customer purchased a domain name registration via an online transaction for a one-year termThis was for the period ending November 8, This domain name has been successfully renewed upon expiration until November 9, 2015.On November 9, 2015; per our customers account preferences, GoDaddy attempted to automatically renew the domain name in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined paymentChanges to payment methods on the account were made after the domain name in question was canceled.GoDaddy sent renewal notices prior to the expiration date on: [redacted] October 4, (30-day notice) [redacted] November 03, (5-day notice)GoDaddy also sent notices after the expiration date on: [redacted] November 9, [redacted] November 13, [redacted] November 20, (Cancellation notice)These notifications informed our customer their expired item was at risk of being canceled unless additional action was taken Account management is a customer responsibility.Due to the amount of time that had passed since the cancellation occurred, the domain name had entered the Redemption period, requiring additional fees to recoverOur customer did not contact our customer care teams regarding their domain name until December 13, They were properly notified of the domain name expiration and associated fees to redeemOur customer declined to redeem the domain name RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur office has attempted to connect with our customer via phone to discuss this matter and was only able to leave a voice messages.The recovery of domain names in redemption is time-sensitive As a one-time exception and gesture of goodwill, we will waive the $redemption fee, provided the domain name is recovered prior to December 20, Our customer is responsible for the standard domain name renewal fees and is aware of this time frame Our customer may can contact GoDaddy’s Hour Customer Care Center at (480) 505-for assistance with redeeming the domain name.EDUCATION:For future reference, the article below may be of assistance in the management of our customer’s account.Managing Renewals for Products and Services-https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Happens After Domain Names Expire?-https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700...⇄ Expired Domain Names-https://www.godaddy.com/help/recovering-expired-domain-names-5018Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - [email protected] [redacted] ***
We are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolutionIf the complainant can provide us with account specific details, we will gladly investigate their concerns further.They are welcome to reach out to our office at [email protected] with any additional information.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
This was Godaddy I entered with, when I click Godaddy, it comes up Blue razor, upon reading, I understand they are a part of Godaddy, if you click the godaddy link on Revdex.com site, it takes me to Blue razor.Please advise
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding, GoDaddy does not pay other web host companies to host on its behalfGoDaddy has numerous data centers around the world, hosting sites for customers around the globeAdditionally, in reviewing our customer’s most mentioned interaction with our Customer Care team, no mention was made that GoDaddy’s servers do not have security; this appears to be an assumption on the part of our customer.Again, while GoDaddy has firewalls and numerous other measures in place to protect the health of our network and physical server our customer’s shared hosting is located on, this does not mean that our customer’s site cannot ultimately be compromisedA customer’s website can be compromised numerous ways; it is ultimately the customer’s responsibility to ensure this does not happen through best practices such as using strong passwords and the latest versions of applications. Also, as customers have varying levels of knowledge in site maintenance and security, GoDaddy offers security products that assist in securing websites, as well as potentially reverting any compromisesThese products are only a part of the overall puzzle, and our customers must take an active role in maintaining their accounts and websites.Ultimately, the overall security of a website boils down to customers; while GoDaddy can secure its network and the overall servers, we must also rely on customers to utilize best practices when hosting their websitesFurthermore, we always recommend customers maintain an independent copy of their website files, which they agree to do upon hosting with GoDaddy.GoDaddy is unable to provide our customer further courtesies for website security products.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Please note that that Godaddy response is missing the main complaint that the client customer was stored and charged without permission.If this is not the case, please provide the agreement where it was agreed to store the Credit Card information.The agreement referenced does not grant Godaddy to continuously store card information in their systems.This is not allowed and the charge amount should be refunded.Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On November 10, 2016, our customer purchased a hosting plan for a 5-year term and services for our teams to migrate website data from our customer’s existing, third-party hosting provider to the new hosting plan On February 8, 2017, our customer contacted our Billing team to request a refund for their hosting services and was properly advised the request was beyond refund eligibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy went beyond our standard Scope of Support and attempted to work with our customer to the best of our ability, utilizing the information provided to us; the hosting plan functioned as intendedIt was determined our customer’s website code and outdated WordPress themes were causing the issues our customer experienced GoDaddy completed the task of migrating our customer’s data and is not responsible for the data provided to usWe will not modify data created by our customer’s previous hosting provider/website developerAs such, the hosting services in question not eligible for refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 12, 2016, our customer purchased two GoDaddy Website Builder plans each for... a one-year term via an online transaction. Both plans also came with a Starter Office 365 plan which was free for the first year. On January 12, 2017 two Website Builder plans and Office 365 plans automatically renewed for a one-year term per our customer’s account preferences. This was done in a good faith effort to honor agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer. Receipts were sent after the renewal to the email address on file.Also on January 12, 2017, our customer contacted GoDaddy’s support team, which worked with the customer to cancel the plans in question and request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Typically, once a refund is approved the money is sent back to the payment institution and can take up to 5-10 days for this to be reflected with the payment institution. In the customer’s case however, the charge was “auto-voided”, meaning as the refund was processed before the charge processed with the customer’s payment provider, the money was never removed from their account. We recommend our customer reach out to their payment institution to confirm the status of the funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 23, 2017, our customer contacted GoDaddy via online chat to request a refund for multiple domain name renewal transactionsGoDaddy provided credit for eligible domainsTheir request was denied for ineligible domains in accordance with our Refund Policy.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent multiple renewal notices prior to the expiration datesThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on their behalfIt is then up to the Registry to decide if they will take back an order and within the timeframe they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup the funds providedAs such, we are unable to fulfill our customer’s request for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I do not accept the response from godaddy.com to resolve this complaint I did not cancel my website builder subscription in March I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally I am not an i
t and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as a reputable business; however, over time it just turned into a money making machine regardless of how it makes its money I really believe that dishonest business practices should not prevail in business and this is what I am fighting for How greedy could godaddy.com be to keep my payments that it did not earned and fight over a small amount of money? No, I will not accept godaddy.com response or resolution as it is NOT in good faith I am a professional and to me integrity is more important than money If godaddy.com will not refund me my payment in full amount so be it; however, I will continue complaining about its bad business practices This business should not be in existence any longer as the people are dishonest and do not value customers who had been giving them business for a very long time Thank you Revdex.com in assisting me with my complaint; however, I will continue my complaint sin some ways if this could not be resolved with your assistanceThank you again, [redacted] ***
I originally purchased the domain name " [redacted] " for $on October 15, with "Go Daddy Auctions" service.As I was waiting for the domain transfer to go thru on October 24, 2015, I was given a refund for the domain name for no apparent reasonImmediately afterwards it was back on "Go Daddy Auctions" for $A few days later the domain dropped back down to $and I purchased it again on November 3rd, I was sent an email informing me that the "Domain transfer failed because the domain is too new" and on November 5th, I was sent an email alerting me that I had personally requested a refund that I had never requested to begin with.I immediately contacted Go Daddy and was told by a part of Go Daddy’s support management team that "This was an error on Go Daddy’s part and the domain should have never gone back up on auctions again." I also have reason to believe that Go Daddy and Huge Domains are working together as one company or part of the same company to artificially inflate the cost of the domain namesThey also attempt to sneak into your account and remove any pertaining information to your domain name purchases so that you cannot keep a record of them.I need this resolved
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On October 28, 2015, our customer purchased cPanel shared hosting plan for a one year term via an online transactionPer our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's hosting upon expiration and did not do so in a good faith effort to honor its agreements with our customerThe auto-renewal settings were not changed by GoDaddy but were updated by someone who had access to the account.GoDaddy provided days of service without payment after expiration, and held the data in a suspended status for days before the content was deleted on November 17, GoDaddy provided total days of service without payment prior to cancellation.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time the site has been restored and is resolving once againAdditionally, we appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Regards,Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantGoDaddy stands by our original response While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On January 26, 2017, the complainant contacted GoDaddy regarding a charge to their credit cardAfter being advised what the charge was for, the complainant had no further questions and did not dispute the charge, as the transaction was processed in an account under the name of a third party known to the complainant.Later the same day, due to an unexpected error, the complainant’s credit card was charged for a transaction in a different GoDaddy accountThis is the charge referenced in their complaint.On January 30, 2017, the complainant contacted GoDaddy regarding the charge to their credit card that was processed on January 26, Steps were taken to prevent future billing to their credit card under the account in questionThe complainant is correct that their refund request was denied in accordance with our Refund Policy, as support staff did not have all the required details at the time.RESOLUTION:We have issued a full refund for the January 26, transactionContrary to the complainant being advised billing had occurred since August 2016, our records show this order as the only one processed to the complainant’s credit card under the account in question.We also appreciate the complainant’s comments regarding our Refund policy and will ensure they are shared and reviewed by the appropriate parties internally.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy sent all notices associated with the account and transaction in question to the email address our customer provided within their account settings. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Again, account management is a customer responsibility. During our customer’s interaction with our Customer Care team on August 30, 2017, they updated the contact email address.Review of our systems does indicate our customer contacted our Customer Care team on July 19, 2017. However, as they were not able to provide the requested information to locate the transaction in question, it was recommended they contact the appropriate financial institution for additional details and reconnect with our billing team. At no time did GoDaddy recommend our customer dispute the transaction.The transaction in question remains ineligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the complainant’s concernsBlue Razor has not entered into any agreements with the complainant for the domain in questionWhile this sounds like an unfortunate incident, it appears that this complaint was not intended for Blue Razor, and as such, the complainant may need to file a complaint with the appropriate companyThank you again for the opportunity to address the concerns presented by the complainantKindest regards, Stephen J***Office of the CEO - Blue Razor
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Notices were sent to our customer at the email address on file informing them their hosting plan was at risk of cancellation due to auto-renew being turned off. These notices were sent on the following dates.• March 28, 2017• April 14,2017• April 24, 2017As stated previously, the reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.Our customer may utilize their own backups of their content, if they do not have this, they can either pay the restore fee to have their content restored, work with their web-developer if one created their website to obtain the content or our customer may want to visit archival sites such as http://archive.org for any available content.However, as a one-time exception, we will reduce the restore fee to $75. Should our customer wish to accept this offer, they will need to purchase a new cPanel hosting plan and contact our Customer Care at their earliest convenience.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn an effort to provide our international customers with multiple payment options, GoDaddy may utilize a local third-party payment processor.On October 8, 2015, the complainant purchased a domain name registration for a one-year term via online transaction through GoDaddy's local payment processor in India After the purchase, the complainant indicated they had received a second billing charge for the same domain nameGoDaddy automatically submitted a refund via the local payment processor for the second transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant via email and provided details which the complainant may use to reference the refund transaction with the payment processorShould the customer need further information, please have them contact our customer care at [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 15, 2017, our customer’s account was accessed using their login... credentials. During their login session, they entered the domain manager and updated the name servers on their primary domain to point to a third party hosting company. Approximately 14 minutes later, our customer proceeded to cancel 3 email plans along with the hosting plan in question.When canceling products, our customers are presented with a screen to review the items they are canceling and are required to confirm the cancellation before proceeding.Our customer contacted our customer support center on February 21, 2017, to inquire about their website being down. They were properly informed the hosting was cancelled via the customer’s login credentials on January 15, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Because the hosting account was canceled more than 30 days ago, GoDaddy no longer has a backup of our customer’s website content. Per the Hosting Agreement accepted by our customer, they are required to maintain their own local website backups.As a gesture of goodwill, and to show our customer we value their business, we will provide three months of deluxe web hosting at no charge to them as a one-time courtesy. They will then be required to log into their account and upload their own local backups of the website.If this offer is satisfactory to our customer, they can email [email protected] to accept and we will proceed to add the 3 months of web hosting to their account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 8, our customer purchased a domain name registration via an online transaction for a one-year termThis was for the period ending November 8, This domain name has been successfully renewed upon expiration until November 9, 2015.On November 9, 2015; per our customers account preferences, GoDaddy attempted to automatically renew the domain name in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined paymentChanges to payment methods on the account were made after the domain name in question was canceled.GoDaddy sent renewal notices prior to the expiration date on: [redacted] October 4, (30-day notice) [redacted] November 03, (5-day notice)GoDaddy also sent notices after the expiration date on: [redacted] November 9, [redacted] November 13, [redacted] November 20, (Cancellation notice)These notifications informed our customer their expired item was at risk of being canceled unless additional action was taken Account management is a customer responsibility.Due to the amount of time that had passed since the cancellation occurred, the domain name had entered the Redemption period, requiring additional fees to recoverOur customer did not contact our customer care teams regarding their domain name until December 13, They were properly notified of the domain name expiration and associated fees to redeemOur customer declined to redeem the domain name RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur office has attempted to connect with our customer via phone to discuss this matter and was only able to leave a voice messages.The recovery of domain names in redemption is time-sensitive As a one-time exception and gesture of goodwill, we will waive the $redemption fee, provided the domain name is recovered prior to December 20, Our customer is responsible for the standard domain name renewal fees and is aware of this time frame Our customer may can contact GoDaddy’s Hour Customer Care Center at (480) 505-for assistance with redeeming the domain name.EDUCATION:For future reference, the article below may be of assistance in the management of our customer’s account.Managing Renewals for Products and Services-https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Happens After Domain Names Expire?-https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700...⇄ Expired Domain Names-https://www.godaddy.com/help/recovering-expired-domain-names-5018Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - [email protected] [redacted] ***
We are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolutionIf the complainant can provide us with account specific details, we will gladly investigate their concerns further.They are welcome to reach out to our office at [email protected] with any additional information.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
This was Godaddy I entered with, when I click Godaddy, it comes up Blue razor, upon reading, I understand they are a part of Godaddy, if you click the godaddy link on Revdex.com site, it takes me to Blue razor.Please advise
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding, GoDaddy does not pay other web host companies to host on its behalfGoDaddy has numerous data centers around the world, hosting sites for customers around the globeAdditionally, in reviewing our customer’s most mentioned interaction with our Customer Care team, no mention was made that GoDaddy’s servers do not have security; this appears to be an assumption on the part of our customer.Again, while GoDaddy has firewalls and numerous other measures in place to protect the health of our network and physical server our customer’s shared hosting is located on, this does not mean that our customer’s site cannot ultimately be compromisedA customer’s website can be compromised numerous ways; it is ultimately the customer’s responsibility to ensure this does not happen through best practices such as using strong passwords and the latest versions of applications. Also, as customers have varying levels of knowledge in site maintenance and security, GoDaddy offers security products that assist in securing websites, as well as potentially reverting any compromisesThese products are only a part of the overall puzzle, and our customers must take an active role in maintaining their accounts and websites.Ultimately, the overall security of a website boils down to customers; while GoDaddy can secure its network and the overall servers, we must also rely on customers to utilize best practices when hosting their websitesFurthermore, we always recommend customers maintain an independent copy of their website files, which they agree to do upon hosting with GoDaddy.GoDaddy is unable to provide our customer further courtesies for website security products.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Please note that that Godaddy response is missing the main complaint that the client customer was stored and charged without permission.If this is not the case, please provide the agreement where it was agreed to store the Credit Card information.The agreement referenced does not grant Godaddy to continuously store card information in their systems.This is not allowed and the charge amount should be refunded.Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***