Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On June 30, 2015, our customer purchased the two domains in question for a 2-year term
each via an online transactionOn June and July 1, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to the email address on file prior to the expiration date on:• May 1, 2017• May 31, 2017• June 24, 2017• June 25, 2017These notices informed our customer their expiring domains would be renewed in accordance with their account settings unless additional action was takenGoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.On July 20, 2017, our customer contacted GoDaddy to request a refund of the renewal transactionsTheir request was denied in accordance with our Refund Policy Additionally, we have no record of the interaction our customer references for March of RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsIf our customer does not wish to continue their domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registrationThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn July 15, our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain nameOn December 18, our customer activated this free hosting planThe domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to our customer’s contact email on March 23, advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no chargeShould they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns.The complainant does not appear to be a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 24, 2017, the complainant contacted GoDaddy’s Customer Care regarding a charge
to their payment method which they did not recognize. At the time, our Customer Care and payment verification teams reviewed the transaction and considered the charge legitimate.RESOLUTION:Our office has connected directly with the complainant via phone to discuss their concerns. As a goodwill gesture, we have refunded the charge in question to the complainant’s payment method, and removed the associated product from the customer account where the charge took place.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
This company is full of fake newsAfter talking with the supervisor I was promised that a manager will return my call within regular business hours which this never ever happenedThere was multiple accounts for some reason under my name and the supervisor was totally confused about this and just didn't know what's flying, but kept repeating the same thing without even listening or replying to my questions and concernsAll reps simply acted very unprofessional and without any training or knowledge.3.The fact of the matter is that I was able to bid and even received a counter offer and all of a sudden after a few days all the info just disappeared and when asked to search all that info based on the domain name they claimed that didn't find anything, while in fact I have emails received proving the opposite, of course they are trying to lie this as this would prove and show the disarray with their organizationIt's not a hidden fact that this company has complaints on a daily basis to the Revdex.com, so this proves itself what history they have and what service they provide and if they really strive and care to cater to their customerThe mere fact that they never replied to my inquiry which was sent to [email protected], also proves that their acts and service is simply not in line with their wordsTHe mere fact they didn't go out of their way efen after a Revdex.com complaint and at least offer that a senior manager should contact me one and one and try to resolve it, also proves how eager they to try to satisfy their cusstmenrs
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn February 17, our customer purchased a Website Tonight Premium plan for
one-year via onlinePer our customer's account preferences, GoDaddy was instructed to not automatically renew this plan upon expiration and did not do so in a good faith effort to honor its agreements with our customerOn February 13, our customer purchased a new Website Builder personal plan for one-year via online transactionThat plan was not setup.On February 17, the original website builder plan came due for renewal and failed billingAfter three failed billing attempts this plan canceled from the account on March 8, Six email notifications pertaining to renewal were sent between January 18, and March 8, 2016.Additionally, GoDaddy’s customer care representatives attempted contact with our customer to discuss the expiration of the original website builder plan five times between March 25, and July 19, 2016, without success.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backupIn accordance with our publically available refund policy, there are no eligible refunds available. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.They forgot to say that it took Godaddy days to cancel what they could and should have done in hour meanwhile I was unable to transfer my domain name away from this company.Anyway, it's done now.Thanks for your help
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was not any dispute over the ownership of the GoDaddy account as I have had this account for over yearsI have had multiple domains in this account over these yearsThe request made by the third party should have been valid for only of the domains listed in my accountThe third party should never have been allowed to take over my entire account - they should only have been allowed to transfer the domain out of my accountThe company the third party was representing was never listed as the owner of my account - they were only listed as the owner of the (2) domain *** and ***).I still want the credit (as if September 17, this amount was ~$137.59) that was in my account transferred to my recently set up GoDaddy account and all my personal information (such as credit card number(s)) removed from the account GoDaddy made the mistake in allowing an unauthorized 3rd party to take over ownership.Perhaps GoDaddy can provide a copy of all the 3rd party's documentation that was provided by them and convinced someone at GoDaddy that they had the authority to take over the account?
Regards,
Bill Hayward
Thank you for the opportunity to address the concerns presented by our customer Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found a***On March 3,
2016, several domains expired within our customer’s accountPer our customer’s account preferences, GoDaddy was instructed to automatically renew the domains utilizing their associated payment method and attempted to do so in a good faith effort to honor its agreements with our customer; their financial institution declined payment(s).While GoDaddy sent expiration notices via email to the customer before and after the expiration date, GoDaddy has no control over what happens to the notice after it leaves our systemIf a customer changes their email address, we have no way of knowing the new one is unless they inform us by updating their accountAccount management is a customer responsibilityOn April 14, our customer contacted our Chat support team and was properly informed the domains may be recovered with applicable redemption fees from within the customer accountThe customer stated they will recover the domains online and ended the interactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur office has been unsuccessful in connecting with our customer. As a one-time exception, our office will reduce the $redemption fee, allowing our customer to redeem each domain for $plus the cost of a one-year registration renewalOur customer must contact our office directly while the domains are still in an eligible status to reasonably ensure the customer is able to recover the domains. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding, GoDaddy’s customer care team offered to merge our customer’s multiple GoDaddy accounts during an interaction on July 21, 2016, which our customer accepted. Additionally, our customer care team confirmed renewal dates of domains in the merged account.Again, the domains in question are non-refundable GoDaddy uses a third-party check processing company, Certegy Check Services, Incfor check transactionsIn these transactions, Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer GoDaddy processed our customer’s refund on August 26, Certegy may hold those funds for up to days while Certegy determines if there are outstanding claims to those fundsIf Certegy finds an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds are released back to our customer’s financial institution by the 11th day.If our customer did not receive the funds by the 11th day after the processed refund, they will need to contact Certegy directlyWe have provided their contact information below for our customer’s convenience:Certegy Contact Info:U.Sand Canada Customer Care###-###-####***Our customer can utilize the Paynet Transaction ID for the original order and refund, which has been provided to them by our office via email.All applicable refunds have been processed by GoDaddy. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous response; in our review of the customer’s interactions with our support teams, no offer was made to renew their current Website Builder plan for $a monthThe current Website Builder trial our customer is on is the Business Plus plan which renews for $per monthIf our customer wishes to renew for $per month, they will need to downgrade the plan to the Website Builder Personal plan, which retails at that price.Our agents provided our customer the pros and cons of each product each time as our customer called in to discuss their concerns, and provided product recommendations to our customer based on our customer’s wishes.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The reason I rebutted the complaint is because I have my bank statement showing where the months was paid to go daddy for my websiteAnd they're sayin they didn't receive it but it was taken out if my account each month.
Thanks
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:***Our Protected Registration service, which our customer had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being transferred without proof of identification.Our customer has completed the process of removing the Protected Registration service from their domain name and has successfully transferred their registration away from GoDaddy. As such, we consider this matter to be resolvedEducation:The following GoDaddy Support articles provide additional information pertaining to our Protected Registration serviceWhat is Protected Registration? -***Canceling Protected Registration -***Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,*** ***Office of the CEO - GoDaddy
I bought this program on July 21, and immediately had issues with emails disappearingI called Godaddy twice for helpThe first time he resynced The second time he did some work on my computer in the outlook pageI immediately lost all of my saved emails in Archive on my Outlook pageI paid over $to get as many replaced by an independent computer repair firm- Boxaid and MicrosoftBoxaid said that they had seen the issue before and to changeI did so and have not lost an email since thenI googled "godaddy disappearing emails" on line and found several pages of people with the same issue- emails disappearingWhen I called Godaddy again, I was told they have a new system for emails and to switch to it(It was years old and made by Microsoft.) They obviously know there is issue and haven't gotten rid of the old email system.Issues with response: I paid for years of service- $I asked for the amount of time not used- $They are not offering a refund but a credit. They are offering one year of service credit, not what I have not used - monthsThey have a defective productThey should give me a complete refundOn the receipt it does not list terms and conditionsHow is someone supposed to remember that? Shouldn't it be required on the receipt? I have had to get a new email service to replace the one I cannot useIt lost valuable emails from my customers and hurt my businessI have also lost emails from a friend who has diedThey are irreplaceableBoxaid examined my computer and told me the issue was with their email system, not my OutlookLike I said I have not lost any emails since thenI believe that having a product that does not work properly and is defective I should get a refund for the unused time
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:•Universal Terms of Service Agreement•Auctions Membership Agreement•Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 15, the complainant purchased a registration for the domain name in question via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the party who listed the domain name for sale was unable to transfer ownership to the complainant and the transaction was cancelledOn October 27, GoDaddy provided a full refund for the failed auction transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has not been the Registrar of domain name during the time in questionFurthermore the domain name was listed for sale on the GoDaddy Auctions website by a third partyGoDaddy has already provided a full refund for the failed auction transaction.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, *** ***Office of the CEO***GoDaddy.com *** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement These agreements are
found at: https://www.godaddy.com/legal-agreements.aspxOn April 27, 2015, our customer purchased a Website Builder plan online and setup the plan with a misspelling of the domain name.On December and 24, our customer contacted GoDaddy support for assistance with publishing the Website BuilderOur support staff attempted to assist but did not catch the misspelling error during these interactions.On December 30, our customer again contacted support and spoke to a supervisor who advised of the misspelling and had it correctedAny changes made to the domain name or IP address for a website can take 24-hours to updateThis is known as propagation. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Once the Website Builder was updated to reflect the correct domain name, the site was live within hours, well within the 24-hour propagation timeframeDuring propagation our customer’s website may have shown the default construction page before fully showing the live site.As a goodwill gesture for support not catching the misspelling upon first contact, we would like to offer to add one month of service to the Website Builder planIf our customer would like us to add this time they can reply to [email protected] and we will do so.EDUCATION:Our customer may find the following article helpful:DNS Propagation: https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,Melanie V** ***Office of the CEO - GoDaddy
Good afternoon,I only received one notice on October 6th. I was out of the country from October 5th through the 17th. I have never used this service and will not be using it this year either. You are going to really reject the refunding of someone's money for missing a day policy deadline? Life happens and having a policy like this in today's day and age is ridiculous and pure robbery. I'd be curious what your other business practices are like? I wonder if you pulled a report, how many others were swindled of their hard earned cash? I'm surprised you go to such lengths to do this to a consumer. Please refund the amount and we can close up this incident.Thanks,***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
*** On October 25, 2016, our customer reached out to our hosting teams to inquire on restoring their WordPress website, as a plugin appeared to have wiped out the siteAt this time, the customer was informed that GoDaddy could attempt to restore the content but it there was a restore fee required before GoDaddy can restore the site content.GoDaddy charges a $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Only the hosting files for the customer’s hosting account were able to be restoredHowever, GoDaddy was unable to restore the database for the date requested by our customerOur customer has already connected with GoDaddy hosting teams regarding this and received a full refund for the restore.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The business states that they only left me a voicemail message in 2017. That is simply a misstatement of fact. I have email correspondence with a representative of the business where I specifically wrote to cancel the auto renew. Please see the email chain below: Tiffany E A***8/2/17tomewhats a good number to give you a call, you have service alerts on the account we need to talk to you about Tiffany A | Small Business Consultant***
*** *** ***8/2/17toTiffanywhat account does this involve?Tiffany E A***8/2/17tomebillboard property group Tiffany A | Small Business Consultant***
***
From: *** *** ***Sent: Wednesday, August 2, 2:15:PMTo: Tiffany E A***Subject: Re: tiffany from godaddyTiffany E A***8/2/17tomecan I give you a call right now?*** ***8/2/17toTiffanyWe have gotten no leads from the internet so if our account is up for renewal, please cancel it.Thank you.Tiffany E A***8/2/17tomeokay, I need to call you to do that or I cant, Tiffany A | Small Business Consultant***
*** From: *** *** ***Sent: Wednesday, August 2, 2:23:PMTo: Tiffany E A***Subject: Re: tiffany from godaddy*** ***8/2/17toTiffanymy number is below. Please call tomorrow morning.ThanksTiffany E A***8/2/17tomeits not going to take long, take two minutes Tiffany A | Small Business Consultant***
***
I do not accept this response because I am being cheated based on GODADDY's price per year for services. The list price for website builder is 90.27/year. I'm uploading a receipt that reflects such. This was from earlier this year. If the price per year is $90.27, two years would be $180.54. I spent $to renew, which included two years of the Godaddy Central. Based on my spending that amount, I've paid for two years. The "restoration fee" is not a courtesy because I never knew I'd have to rebuild my site. The fact that I'd paid $makes it clear that I wanted my website to continue seamlessly. Godaddy owes me two years of service, plain and simple. I do not wish to pay a restore fee, and I want my additional year for which I've paid. Otherwise, I'm owed a refund for one of those years. All I'm asking is for Godaddy to do the right thing and honor their commitment. I've built several websites over the years with Godaddy; if they are refusing to take care of this, I will change when my year is complete
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On June 30, 2015, our customer purchased the two domains in question for a 2-year term
each via an online transactionOn June and July 1, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to the email address on file prior to the expiration date on:• May 1, 2017• May 31, 2017• June 24, 2017• June 25, 2017These notices informed our customer their expiring domains would be renewed in accordance with their account settings unless additional action was takenGoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.On July 20, 2017, our customer contacted GoDaddy to request a refund of the renewal transactionsTheir request was denied in accordance with our Refund Policy Additionally, we have no record of the interaction our customer references for March of RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsIf our customer does not wish to continue their domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registrationThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn July 15, our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain nameOn December 18, our customer activated this free hosting planThe domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to our customer’s contact email on March 23, advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no chargeShould they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns.The complainant does not appear to be a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 24, 2017, the complainant contacted GoDaddy’s Customer Care regarding a charge
to their payment method which they did not recognize. At the time, our Customer Care and payment verification teams reviewed the transaction and considered the charge legitimate.RESOLUTION:Our office has connected directly with the complainant via phone to discuss their concerns. As a goodwill gesture, we have refunded the charge in question to the complainant’s payment method, and removed the associated product from the customer account where the charge took place.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
This company is full of fake newsAfter talking with the supervisor I was promised that a manager will return my call within regular business hours which this never ever happenedThere was multiple accounts for some reason under my name and the supervisor was totally confused about this and just didn't know what's flying, but kept repeating the same thing without even listening or replying to my questions and concernsAll reps simply acted very unprofessional and without any training or knowledge.3.The fact of the matter is that I was able to bid and even received a counter offer and all of a sudden after a few days all the info just disappeared and when asked to search all that info based on the domain name they claimed that didn't find anything, while in fact I have emails received proving the opposite, of course they are trying to lie this as this would prove and show the disarray with their organizationIt's not a hidden fact that this company has complaints on a daily basis to the Revdex.com, so this proves itself what history they have and what service they provide and if they really strive and care to cater to their customerThe mere fact that they never replied to my inquiry which was sent to [email protected], also proves that their acts and service is simply not in line with their wordsTHe mere fact they didn't go out of their way efen after a Revdex.com complaint and at least offer that a senior manager should contact me one and one and try to resolve it, also proves how eager they to try to satisfy their cusstmenrs
GoDaddy has not provided good customer service to meI warn others not to do business with this entity
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn February 17, our customer purchased a Website Tonight Premium plan for
one-year via onlinePer our customer's account preferences, GoDaddy was instructed to not automatically renew this plan upon expiration and did not do so in a good faith effort to honor its agreements with our customerOn February 13, our customer purchased a new Website Builder personal plan for one-year via online transactionThat plan was not setup.On February 17, the original website builder plan came due for renewal and failed billingAfter three failed billing attempts this plan canceled from the account on March 8, Six email notifications pertaining to renewal were sent between January 18, and March 8, 2016.Additionally, GoDaddy’s customer care representatives attempted contact with our customer to discuss the expiration of the original website builder plan five times between March 25, and July 19, 2016, without success.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backupIn accordance with our publically available refund policy, there are no eligible refunds available. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.They forgot to say that it took Godaddy days to cancel what they could and should have done in hour meanwhile I was unable to transfer my domain name away from this company.Anyway, it's done now.Thanks for your help
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was not any dispute over the ownership of the GoDaddy account as I have had this account for over yearsI have had multiple domains in this account over these yearsThe request made by the third party should have been valid for only of the domains listed in my accountThe third party should never have been allowed to take over my entire account - they should only have been allowed to transfer the domain out of my accountThe company the third party was representing was never listed as the owner of my account - they were only listed as the owner of the (2) domain *** and ***).I still want the credit (as if September 17, this amount was ~$137.59) that was in my account transferred to my recently set up GoDaddy account and all my personal information (such as credit card number(s)) removed from the account GoDaddy made the mistake in allowing an unauthorized 3rd party to take over ownership.Perhaps GoDaddy can provide a copy of all the 3rd party's documentation that was provided by them and convinced someone at GoDaddy that they had the authority to take over the account?
Regards,
Bill Hayward
Thank you for the opportunity to address the concerns presented by our customer Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found a***On March 3,
2016, several domains expired within our customer’s accountPer our customer’s account preferences, GoDaddy was instructed to automatically renew the domains utilizing their associated payment method and attempted to do so in a good faith effort to honor its agreements with our customer; their financial institution declined payment(s).While GoDaddy sent expiration notices via email to the customer before and after the expiration date, GoDaddy has no control over what happens to the notice after it leaves our systemIf a customer changes their email address, we have no way of knowing the new one is unless they inform us by updating their accountAccount management is a customer responsibilityOn April 14, our customer contacted our Chat support team and was properly informed the domains may be recovered with applicable redemption fees from within the customer accountThe customer stated they will recover the domains online and ended the interactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur office has been unsuccessful in connecting with our customer. As a one-time exception, our office will reduce the $redemption fee, allowing our customer to redeem each domain for $plus the cost of a one-year registration renewalOur customer must contact our office directly while the domains are still in an eligible status to reasonably ensure the customer is able to recover the domains. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding, GoDaddy’s customer care team offered to merge our customer’s multiple GoDaddy accounts during an interaction on July 21, 2016, which our customer accepted. Additionally, our customer care team confirmed renewal dates of domains in the merged account.Again, the domains in question are non-refundable GoDaddy uses a third-party check processing company, Certegy Check Services, Incfor check transactionsIn these transactions, Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer GoDaddy processed our customer’s refund on August 26, Certegy may hold those funds for up to days while Certegy determines if there are outstanding claims to those fundsIf Certegy finds an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds are released back to our customer’s financial institution by the 11th day.If our customer did not receive the funds by the 11th day after the processed refund, they will need to contact Certegy directlyWe have provided their contact information below for our customer’s convenience:Certegy Contact Info:U.Sand Canada Customer Care###-###-####***Our customer can utilize the Paynet Transaction ID for the original order and refund, which has been provided to them by our office via email.All applicable refunds have been processed by GoDaddy. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous response; in our review of the customer’s interactions with our support teams, no offer was made to renew their current Website Builder plan for $a monthThe current Website Builder trial our customer is on is the Business Plus plan which renews for $per monthIf our customer wishes to renew for $per month, they will need to downgrade the plan to the Website Builder Personal plan, which retails at that price.Our agents provided our customer the pros and cons of each product each time as our customer called in to discuss their concerns, and provided product recommendations to our customer based on our customer’s wishes.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The reason I rebutted the complaint is because I have my bank statement showing where the months was paid to go daddy for my websiteAnd they're sayin they didn't receive it but it was taken out if my account each month.
Thanks
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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:***Our Protected Registration service, which our customer had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being transferred without proof of identification.Our customer has completed the process of removing the Protected Registration service from their domain name and has successfully transferred their registration away from GoDaddy. As such, we consider this matter to be resolvedEducation:The following GoDaddy Support articles provide additional information pertaining to our Protected Registration serviceWhat is Protected Registration? -***Canceling Protected Registration -***Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,*** ***Office of the CEO - GoDaddy
I bought this program on July 21, and immediately had issues with emails disappearingI called Godaddy twice for helpThe first time he resynced The second time he did some work on my computer in the outlook pageI immediately lost all of my saved emails in Archive on my Outlook pageI paid over $to get as many replaced by an independent computer repair firm- Boxaid and MicrosoftBoxaid said that they had seen the issue before and to changeI did so and have not lost an email since thenI googled "godaddy disappearing emails" on line and found several pages of people with the same issue- emails disappearingWhen I called Godaddy again, I was told they have a new system for emails and to switch to it(It was years old and made by Microsoft.) They obviously know there is issue and haven't gotten rid of the old email system.Issues with response: I paid for years of service- $I asked for the amount of time not used- $They are not offering a refund but a credit. They are offering one year of service credit, not what I have not used - monthsThey have a defective productThey should give me a complete refundOn the receipt it does not list terms and conditionsHow is someone supposed to remember that? Shouldn't it be required on the receipt? I have had to get a new email service to replace the one I cannot useIt lost valuable emails from my customers and hurt my businessI have also lost emails from a friend who has diedThey are irreplaceableBoxaid examined my computer and told me the issue was with their email system, not my OutlookLike I said I have not lost any emails since thenI believe that having a product that does not work properly and is defective I should get a refund for the unused time
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:•Universal Terms of Service Agreement•Auctions Membership Agreement•Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 15, the complainant purchased a registration for the domain name in question via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the party who listed the domain name for sale was unable to transfer ownership to the complainant and the transaction was cancelledOn October 27, GoDaddy provided a full refund for the failed auction transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has not been the Registrar of domain name during the time in questionFurthermore the domain name was listed for sale on the GoDaddy Auctions website by a third partyGoDaddy has already provided a full refund for the failed auction transaction.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, *** ***Office of the CEO***GoDaddy.com *** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement These agreements are
found at: https://www.godaddy.com/legal-agreements.aspxOn April 27, 2015, our customer purchased a Website Builder plan online and setup the plan with a misspelling of the domain name.On December and 24, our customer contacted GoDaddy support for assistance with publishing the Website BuilderOur support staff attempted to assist but did not catch the misspelling error during these interactions.On December 30, our customer again contacted support and spoke to a supervisor who advised of the misspelling and had it correctedAny changes made to the domain name or IP address for a website can take 24-hours to updateThis is known as propagation. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Once the Website Builder was updated to reflect the correct domain name, the site was live within hours, well within the 24-hour propagation timeframeDuring propagation our customer’s website may have shown the default construction page before fully showing the live site.As a goodwill gesture for support not catching the misspelling upon first contact, we would like to offer to add one month of service to the Website Builder planIf our customer would like us to add this time they can reply to [email protected] and we will do so.EDUCATION:Our customer may find the following article helpful:DNS Propagation: https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,Melanie V** ***Office of the CEO - GoDaddy
Good afternoon,I only received one notice on October 6th. I was out of the country from October 5th through the 17th. I have never used this service and will not be using it this year either. You are going to really reject the refunding of someone's money for missing a day policy deadline? Life happens and having a policy like this in today's day and age is ridiculous and pure robbery. I'd be curious what your other business practices are like? I wonder if you pulled a report, how many others were swindled of their hard earned cash? I'm surprised you go to such lengths to do this to a consumer. Please refund the amount and we can close up this incident.Thanks,***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
*** On October 25, 2016, our customer reached out to our hosting teams to inquire on restoring their WordPress website, as a plugin appeared to have wiped out the siteAt this time, the customer was informed that GoDaddy could attempt to restore the content but it there was a restore fee required before GoDaddy can restore the site content.GoDaddy charges a $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Only the hosting files for the customer’s hosting account were able to be restoredHowever, GoDaddy was unable to restore the database for the date requested by our customerOur customer has already connected with GoDaddy hosting teams regarding this and received a full refund for the restore.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The business states that they only left me a voicemail message in 2017. That is simply a misstatement of fact. I have email correspondence with a representative of the business where I specifically wrote to cancel the auto renew. Please see the email chain below: Tiffany E A***8/2/17tomewhats a good number to give you a call, you have service alerts on the account we need to talk to you about Tiffany A | Small Business Consultant***
*** *** ***8/2/17toTiffanywhat account does this involve?Tiffany E A***8/2/17tomebillboard property group Tiffany A | Small Business Consultant***
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From: *** *** ***Sent: Wednesday, August 2, 2:15:PMTo: Tiffany E A***Subject: Re: tiffany from godaddyTiffany E A***8/2/17tomecan I give you a call right now?*** ***8/2/17toTiffanyWe have gotten no leads from the internet so if our account is up for renewal, please cancel it.Thank you.Tiffany E A***8/2/17tomeokay, I need to call you to do that or I cant, Tiffany A | Small Business Consultant***
*** From: *** *** ***Sent: Wednesday, August 2, 2:23:PMTo: Tiffany E A***Subject: Re: tiffany from godaddy*** ***8/2/17toTiffanymy number is below. Please call tomorrow morning.ThanksTiffany E A***8/2/17tomeits not going to take long, take two minutes Tiffany A | Small Business Consultant***
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I do not accept this response because I am being cheated based on GODADDY's price per year for services. The list price for website builder is 90.27/year. I'm uploading a receipt that reflects such. This was from earlier this year. If the price per year is $90.27, two years would be $180.54. I spent $to renew, which included two years of the Godaddy Central. Based on my spending that amount, I've paid for two years. The "restoration fee" is not a courtesy because I never knew I'd have to rebuild my site. The fact that I'd paid $makes it clear that I wanted my website to continue seamlessly. Godaddy owes me two years of service, plain and simple. I do not wish to pay a restore fee, and I want my additional year for which I've paid. Otherwise, I'm owed a refund for one of those years. All I'm asking is for Godaddy to do the right thing and honor their commitment. I've built several websites over the years with Godaddy; if they are refusing to take care of this, I will change when my year is complete