Hello,On the phone with the GoDaddy customer service rep (his name was "Joheb") mentioned that he did not see any notification that was sent to me. Can you please explain why this information was provided to me on the phone, if it was not accurate?
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer was advised on May 13, that they would need to cancel their hosting service within thirty days in order to receive a refundThe hosting service in question is still active in our customer’s accountWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereofThey are correct in that they contacted GoDaddy in June Unfortunately these interactions, dated June and 18, occurred outside the thirty day period in which they were eligible for a refundWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the three year duration of time was selected by our customerOur customer also did not report any concerns pertaining to the hosting plan during the allotted day window provided for refundThis service is available for use within our customer’s GoDaddy account until November 11, and is not eligible for refundThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November
13, 2015, the complainant registered the domain in question via online transaction for a 1-year termOn February 8, our records show a user accessed the complainant’s GoDaddy account using proper login credentials and renewed the domain for an additional 9-year term.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including without limitation, their cr/Username and passwordGoDaddy also offers Two-Factor Authentication, a no-cost security feature that may prevent unauthorized account access. The complainant was not utilizing this service.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We strongly encourage the complainant to utilize best practices to secure their GoDaddy account and services withinAs a one-time exception, GoDaddy has reactivated the complainant’s domainFuture refunds will only be provided in accordance with our refund policy.The complainant may find the following articles useful: Enable Two-Factor Authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Lock Down A Compromised Account:https://www.godaddy.com/help/lock-down-a-compromised-account-6966Refund Policy: https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
When customer registers any domain with godaddy they automatically set the option to renew the domain and it does so automatically I did not know about this until it was too late I did not take ANY ACTION on my part to renew the domain It is not my fault that I don't know how their system works.This is a very poor business practice by forcing customer to do things they do not want I am very unhappy with the service and will probably never recommend the service to any of my friends and family
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On August 16, 2005, our customer purchased a domain name for ten years via an online
order.On August 12, 2015, our customer renewed their domain for two years via an online order.On August 17, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• July 17, 2017• August 1, 2017• August 11, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 17, 2017, our customer contacted GoDaddy to request a shorter renewal term and was advised that the term for a domain registration cannot be reduced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with the terms our customer agreed to, domain names that automatically renew will do so for a period equivalent to the length of the original domain name registration.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the registry on their behalfOnce a domain is renewed with the registry, we are unable to reduce the renewal termAs such, GoDaddy will not be providing the requested refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you please provide more assistance in locating the account where the recurrent monthly charges are coming from? I am happy to provide you with whatever information is useful
Regards,
*** *** *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, the complainant contacted our Customer Care Center to purchase a cPanel Hosting plan with the stated intention to migrate websites to it from earlier versions of GoDaddy’s Shared HostingThe plan they purchased during this call was an Unlimited cPanel Hosting for a year term.During the course of the migrations the complainant discovered their websites were not fully compatible with our cPanel Hosting productThey have now requested to be refunded of the years of their plan.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The cPanel Hosting plan functioned as expected.If the complainant agrees to reduce the term of their cPanel Hosting plan to one year, GoDaddy will as an exception to our Refund Policy, process a refund of years of the original purchase priceThe complainant can take advantage of this offer by contacting this office directly EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Getting Started with Hosting (cPanel)https://support.godaddy.com/help/article/8794/getting-started-with-hosti...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]They don't address my complaint They don't address their customer service being rude and unhelpful This arrogant response is totally demonstrative of what my complaint is all about.
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, and January 28, 2016, our customer registered their domain names
publicly via online transaction.On February 21, 2016, and April 2, 2016, our customer processed purchases adding Private Registration to the two domain names in question via online transactions.On January 29, 2017, per our customers account preferences, the two domain names and Private Registration in question automatically renewed for one-year terms.On February 4, 2018, our customer processed a purchase to renew the two domain names in question via online transaction for additional one-year termsOur customer later contacted our care center requesting a refund for Private RegistrationOur agent attempted to assist our customer; however, our customer was unable to provide the security PIN to validate access to their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability to assist in validating their account and cancel Private Registration.In accordance with our Refund Policy, our customer is still eligible to receive a refund for their latest renewal; they will need to cancel the Private Registration service no later than March 6, For our customer’s convenience, we have provided the following link to assist them:Cancel Private Registration - https://www.godaddy.com/help/cancel-private-registration-1625?Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee DeMaria Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 14, 2015, our customer purchased a domain name registration for a 1-year
term via online transaction.For applicable domains, GoDaddy makes the first of three billing attempts the day after expiration, explained at https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700.On June 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for a 1-year term in good faith effort to honor its agreements with our customer.On June 15, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for another 1-year term in good faith effort to honor its agreements with our customerAfter each successful renewal, an order confirmation was sent via email to our customer containing detailsThis extended the registration of the domain to June 14, 2018.Several hours after the automatic renewal transaction, our customer accessed their GoDaddy account and manually renewed the domain registration and a web hosting service, each for a 1-year termThis extended the registration of the domain to June 14, 2019.Our customer contacted our Customer Care team on June 16, requesting a refund for the second transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewed the domain per our customer's account preferences and notified our customer following the transactionRefund requests will only be processed in accordance with GoDaddy's Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s account currently has multiple domains in their shopping cart displaying at the advertised price for the specified domain name extension. If there are other pricing concerns our customer has experienced, they may contact us directly at [email protected] and our office will investigate these concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
As stated in GoDaddy's email, GoDaddy:Allowed us to purchase a domain name through their domain name buying serviceImplied that the price would remain at $Sold us renewals on two occasion for and years respectively (Documents attached)Held onto our money ($359.91) for the year purchase and never notified us that the sale had not gone throughOvercharged us by $for a one year renewal and never notified us until a Revdex.com complaint was filedLeft us on hold with no solution for several hoursOnly presented a legitimate response after the Revdex.com complaint was filedIncreased the price of the yearly domain renewal from $to $costing us $per year indefinitelyA man from the CEO's office contacted us to let us know the best solution they could give was one year ($249.99) for freeAs we said in this complaint this is not the solution we wantI acknowledged that this was the best he could do and was glad there was some effort to understand the problemAt the end of the day, this is still not the solution we wantWe purchased years for $The purchase went through and the sale was confirmed (Documents attached) and several months of no issues until I personally double checked to see that the domain was not held. While we are grateful for the attempt at resolution, the only fair solution is years at $However at this point we have transfered to a new domain companyThe difference is $(If you include the years purchased before this it would be $2940)We would be willing to settle this for $paid to *** *** in Demotte INIn light of the plurality of mistakes, over-charges, extortionist price increases, and failed notifications we feel this is a generous and reasonable compromise. Sincerely,*** *** *** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appears to have built multiple websites on GoDaddy products, including
Website Builder and Managed WordPress hosting. Per our customer's account preferences, GoDaddy was instructed to not automatically renew these products upon expiration and did not do so in a good faith effort to honor its agreements with our customerGoDaddy attempted to proactively notify our customer of the products’ expirations, and provided days of service for each respective product to our customer at no cost following expiration. GoDaddy provided an additional ten days of service in suspended status prior cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationWhile GoDaddy sent expiration notices to our customer via email before and after the services’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management and renewal of products is solely a customer responsibility and our customer agreed to this upon doing business with GoDaddyWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof.GoDaddy is unable to provide free hosting or Website Builder products to our customer as compensation for a lack of account management.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was specifically advised at the time of purchase that they would need to take action in order to avoid future renewals of the service in questionOur customer did not take the required action and the service was renewed in accordance with their account preferencesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 9, the complainant purchased GoDaddy’s Get Found service for a five year term during a call with our Customer Care Center. On March 12, the complainant next contacted our Hour Customer Care Center with questions regarding their Get Found serviceAt that time the complainant requested a refund in full. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, our customer has been utilizing a shared web-hosting planShared web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived filesThe shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do soOur customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated serverRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAll transactions that were eligible for a refund have been providedGoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customerNotices were proactively sent prior to the renewals and receipts were emailed following the renewalsAs previously stated, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, the complainant purchased the domain in question via online transaction for a year term. This is for the period ending August 26, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.The complainant manually renewed the domain in question on September 7, via online transaction, during the domain’s renewal grace period. After the transaction had completed, the complainant contacted GoDaddy’s customer care center and stated did not receive a 10% discount option for their domain’s renewal as found on the expired domain’s parked page.During this interaction with GoDaddy’s support, the complainant also stated they attempted to utilize a different discount code, found on a third-party website, during the renewal process. This would have removed any previous discounts or promotional codes that had been applied, and GoDaddy has no way to recover or review what discount code or promotion was originally added to the shopping cart GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office has refunded the customer 10% off their domain renewal back to their original payment method, a total of $7.59. For future reference, if the complainant does not see an intended discount after utilizing a valid GoDaddy discount code or link, we recommend that the complainant contact our support team prior to completing the transaction. Again, we will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionEDUCATION:The complainant may find the following help article useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
Hello,On the phone with the GoDaddy customer service rep (his name was "Joheb") mentioned that he did not see any notification that was sent to me. Can you please explain why this information was provided to me on the phone, if it was not accurate?
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer was advised on May 13, that they would need to cancel their hosting service within thirty days in order to receive a refundThe hosting service in question is still active in our customer’s accountWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereofThey are correct in that they contacted GoDaddy in June Unfortunately these interactions, dated June and 18, occurred outside the thirty day period in which they were eligible for a refundWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the three year duration of time was selected by our customerOur customer also did not report any concerns pertaining to the hosting plan during the allotted day window provided for refundThis service is available for use within our customer’s GoDaddy account until November 11, and is not eligible for refundThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November
r/Username and passwordGoDaddy also offers Two-Factor Authentication, a no-cost security feature that may prevent unauthorized account access. The complainant was not utilizing this service.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We strongly encourage the complainant to utilize best practices to secure their GoDaddy account and services withinAs a one-time exception, GoDaddy has reactivated the complainant’s domainFuture refunds will only be provided in accordance with our refund policy.The complainant may find the following articles useful: Enable Two-Factor Authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Lock Down A Compromised Account:https://www.godaddy.com/help/lock-down-a-compromised-account-6966Refund Policy: https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
13, 2015, the complainant registered the domain in question via online transaction for a 1-year termOn February 8, our records show a user accessed the complainant’s GoDaddy account using proper login credentials and renewed the domain for an additional 9-year term.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including without limitation, their c
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
When customer registers any domain with godaddy they automatically set the option to renew the domain and it does so automatically I did not know about this until it was too late I did not take ANY ACTION on my part to renew the domain It is not my fault that I don't know how their system works.This is a very poor business practice by forcing customer to do things they do not want I am very unhappy with the service and will probably never recommend the service to any of my friends and family
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On August 16, 2005, our customer purchased a domain name for ten years via an online
order.On August 12, 2015, our customer renewed their domain for two years via an online order.On August 17, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• July 17, 2017• August 1, 2017• August 11, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 17, 2017, our customer contacted GoDaddy to request a shorter renewal term and was advised that the term for a domain registration cannot be reduced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with the terms our customer agreed to, domain names that automatically renew will do so for a period equivalent to the length of the original domain name registration.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the registry on their behalfOnce a domain is renewed with the registry, we are unable to reduce the renewal termAs such, GoDaddy will not be providing the requested refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you please provide more assistance in locating the account where the recurrent monthly charges are coming from? I am happy to provide you with whatever information is useful
Regards,
*** *** *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, the complainant contacted our Customer Care Center to purchase a cPanel Hosting plan with the stated intention to migrate websites to it from earlier versions of GoDaddy’s Shared HostingThe plan they purchased during this call was an Unlimited cPanel Hosting for a year term.During the course of the migrations the complainant discovered their websites were not fully compatible with our cPanel Hosting productThey have now requested to be refunded of the years of their plan.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The cPanel Hosting plan functioned as expected.If the complainant agrees to reduce the term of their cPanel Hosting plan to one year, GoDaddy will as an exception to our Refund Policy, process a refund of years of the original purchase priceThe complainant can take advantage of this offer by contacting this office directly EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Getting Started with Hosting (cPanel)https://support.godaddy.com/help/article/8794/getting-started-with-hosti...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]They don't address my complaint They don't address their customer service being rude and unhelpful This arrogant response is totally demonstrative of what my complaint is all about.
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, and January 28, 2016, our customer registered their domain names
publicly via online transaction.On February 21, 2016, and April 2, 2016, our customer processed purchases adding Private Registration to the two domain names in question via online transactions.On January 29, 2017, per our customers account preferences, the two domain names and Private Registration in question automatically renewed for one-year terms.On February 4, 2018, our customer processed a purchase to renew the two domain names in question via online transaction for additional one-year termsOur customer later contacted our care center requesting a refund for Private RegistrationOur agent attempted to assist our customer; however, our customer was unable to provide the security PIN to validate access to their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability to assist in validating their account and cancel Private Registration.In accordance with our Refund Policy, our customer is still eligible to receive a refund for their latest renewal; they will need to cancel the Private Registration service no later than March 6, For our customer’s convenience, we have provided the following link to assist them:Cancel Private Registration - https://www.godaddy.com/help/cancel-private-registration-1625?Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee DeMaria Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 14, 2015, our customer purchased a domain name registration for a 1-year
term via online transaction.For applicable domains, GoDaddy makes the first of three billing attempts the day after expiration, explained at https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700.On June 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for a 1-year term in good faith effort to honor its agreements with our customer.On June 15, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for another 1-year term in good faith effort to honor its agreements with our customerAfter each successful renewal, an order confirmation was sent via email to our customer containing detailsThis extended the registration of the domain to June 14, 2018.Several hours after the automatic renewal transaction, our customer accessed their GoDaddy account and manually renewed the domain registration and a web hosting service, each for a 1-year termThis extended the registration of the domain to June 14, 2019.Our customer contacted our Customer Care team on June 16, requesting a refund for the second transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewed the domain per our customer's account preferences and notified our customer following the transactionRefund requests will only be processed in accordance with GoDaddy's Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s account currently has multiple domains in their shopping cart displaying at the advertised price for the specified domain name extension. If there are other pricing concerns our customer has experienced, they may contact us directly at [email protected] and our office will investigate these concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
As stated in GoDaddy's email, GoDaddy:Allowed us to purchase a domain name through their domain name buying serviceImplied that the price would remain at $Sold us renewals on two occasion for and years respectively (Documents attached)Held onto our money ($359.91) for the year purchase and never notified us that the sale had not gone throughOvercharged us by $for a one year renewal and never notified us until a Revdex.com complaint was filedLeft us on hold with no solution for several hoursOnly presented a legitimate response after the Revdex.com complaint was filedIncreased the price of the yearly domain renewal from $to $costing us $per year indefinitelyA man from the CEO's office contacted us to let us know the best solution they could give was one year ($249.99) for freeAs we said in this complaint this is not the solution we wantI acknowledged that this was the best he could do and was glad there was some effort to understand the problemAt the end of the day, this is still not the solution we wantWe purchased years for $The purchase went through and the sale was confirmed (Documents attached) and several months of no issues until I personally double checked to see that the domain was not held. While we are grateful for the attempt at resolution, the only fair solution is years at $However at this point we have transfered to a new domain companyThe difference is $(If you include the years purchased before this it would be $2940)We would be willing to settle this for $paid to *** *** in Demotte INIn light of the plurality of mistakes, over-charges, extortionist price increases, and failed notifications we feel this is a generous and reasonable compromise. Sincerely,*** *** *** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appears to have built multiple websites on GoDaddy products, including
Website Builder and Managed WordPress hosting. Per our customer's account preferences, GoDaddy was instructed to not automatically renew these products upon expiration and did not do so in a good faith effort to honor its agreements with our customerGoDaddy attempted to proactively notify our customer of the products’ expirations, and provided days of service for each respective product to our customer at no cost following expiration. GoDaddy provided an additional ten days of service in suspended status prior cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationWhile GoDaddy sent expiration notices to our customer via email before and after the services’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management and renewal of products is solely a customer responsibility and our customer agreed to this upon doing business with GoDaddyWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof.GoDaddy is unable to provide free hosting or Website Builder products to our customer as compensation for a lack of account management.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was specifically advised at the time of purchase that they would need to take action in order to avoid future renewals of the service in questionOur customer did not take the required action and the service was renewed in accordance with their account preferencesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 9, the complainant purchased GoDaddy’s Get Found service for a five year term during a call with our Customer Care Center. On March 12, the complainant next contacted our Hour Customer Care Center with questions regarding their Get Found serviceAt that time the complainant requested a refund in full. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, our customer has been utilizing a shared web-hosting planShared web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived filesThe shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do soOur customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated serverRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAll transactions that were eligible for a refund have been providedGoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customerNotices were proactively sent prior to the renewals and receipts were emailed following the renewalsAs previously stated, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, the complainant purchased the domain in question via online transaction for a year term. This is for the period ending August 26, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.The complainant manually renewed the domain in question on September 7, via online transaction, during the domain’s renewal grace period. After the transaction had completed, the complainant contacted GoDaddy’s customer care center and stated did not receive a 10% discount option for their domain’s renewal as found on the expired domain’s parked page.During this interaction with GoDaddy’s support, the complainant also stated they attempted to utilize a different discount code, found on a third-party website, during the renewal process. This would have removed any previous discounts or promotional codes that had been applied, and GoDaddy has no way to recover or review what discount code or promotion was originally added to the shopping cart GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office has refunded the customer 10% off their domain renewal back to their original payment method, a total of $7.59. For future reference, if the complainant does not see an intended discount after utilizing a valid GoDaddy discount code or link, we recommend that the complainant contact our support team prior to completing the transaction. Again, we will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionEDUCATION:The complainant may find the following help article useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ