Credit Systems International, Inc.

Complaint: [redacted]
I am rejecting this response because: It is unacceptable that an itemized list be sent now. The company has no right to be reporting to the credit reporting agencies because they failed to follow FDCPA guidelines. The debt is not being disputed. Their collection practice is. They need to delete the debt from my credit reports and issue the letter that they are required to, giving me 30 days to respond as per the FDCPA.
Regards,
[redacted]

Mr. [redacted] requested us to provide proof
that his notice was mailed certified.  We have already responded that we
are not required to send notices via certified mail and his original notice was
mailed to the address provided by our client, [redacted] on March 31, 2014, the same day the account was received in our office
for collection.Mr. [redacted] stated he had not received documentation regarding
his debt.  We responded stating that until this point, Mr. [redacted] had
not requested an itemized statement, but that we would gladly forward one to him via
regular mail.  The itemized statement was mailed this morning to the
address listed above via regular mail as promised.In an effort to further assist Mr. [redacted], we have requested a
deletion from the Credit Reporting Agencies until this matter has been
resolved.At this point, we are unsure of what Mr. [redacted] is needing from
our office, as we feel that we have gone over and above to assist him in this
matter.Thank you!

Complaint: [redacted]I am rejecting this response because: They keep saying the same thing. And I know that 3rd party collector do not just take over an account for a client for free. So supply me with the address of creditor so I can send a pay to delete letter. Or stop reporting it.Regards,[redacted]

According to our records, the balance remaining is the balance after insurance has been applied.  To assist in her investigation into this matter, we are mailing itemized statements for the referenced account to Ms. [redacted] at the address provided.  We have noted the account as "disputed"...

in our office, and have submitted this updated information to the credit reporting agencies.  If Ms. [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents.

We would like to clarify that Credit Systems International, Inc. is NOT a credit reporting agency or credit bureau.Based on Mrs. [redacted]'s previous statement, we have noted this account as disputed in our office.  In addition, we have submitted a request for deletion from the credit reporting...

agencies to assist Mrs. [redacted] with her investigation into this matter.  We have also requested an itemized statement be sent to her address.We truly regret any inconvenience Mrs. [redacted] has experienced as a result of this matter.  If she has any additional questions, we ask that Mrs. [redacted] contact our office.

According to our records, we have not received the letters referenced by Mr. [redacted] in regards to the referenced accounts.  We have received a dispute via the credit bureaus, and have acted accordingly based on the information provided in the dispute.To assist Mr. [redacted] in his investigation into...

these accounts, we are mailing itemized statements to the address provided and have submitted a request for the deletion of these accounts to the credit reporting agencies. If Mr. [redacted] has any additional questions, we ask that he contact our office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As we have communicated with Ms. [redacted] previously, we have submitted a request for the deletion of the referenced accounts to the credit reporting to assist her in her investigation into this matter.  We have taken steps to ensure that these accounts do not report to the credit reporting...

agencies.  We have also send information regarding these accounts to the address on file.

To assist Ms. [redacted] in her investigation into this matter, we have submitted a request for the deletion of the referenced account and are mailing an itemized statement to the address provided.  Please note, in response to her previous request, our office has attempted to mail information to Ms....

[redacted] to the address on file at the time; however the mailed information was returned to our office as undeliverable.  If Ms. [redacted] has any additional questions, we ask that she contact our office.

As we stated in our previous response, we have mailed itemized statements to Ms. [redacted]; we ask that Ms. [redacted] give these statements time to be delivered to her.  Additionally, we have provided this information to assist in her investigation into this matter, as according to our records, the balance due is the balance remaining after insurance has been applied.  If Ms. [redacted] has any additional questions or has additional insurance information she would like to provide, we ask that she contact our office and speak with one of our helpful agents.

According to our records, we have not received a request for information from Ms. [redacted].  As this is the first time we are receiving a request for information, we are happy to provide her with information regarding the referenced account.  We are mailing itemized statements to the address...

provided.   To assist in her investigation into this matter, we have submitted a request for the deletion to the credit reporting agencies.   If Ms. [redacted] has any additional questions, we ask that she contact our office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We regret any inconvenience that Ms. [redacted] may have experienced as a result of this matter.    As of the date of this response, our records indicate that we have mailed several receipts to the address on file for Ms. [redacted].  If she has not received the document she has requested, we...

ask that she contact our office so that we may again ensure that we have the correct mailing address.   If Ms. [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents.

Revdex.com:I would like to thank the above mentioned collection agency for their swift response and the fact that they have submitted to the credit bureaus for the aforementioned accounts to be deleted from my credit report. As long as that has been done, I hereby accept their response and agree to the terms of that response. Again I'am sure if they have stated they submitted the requests for removal that I will no longer have any issues with their facility. Thank you very much. 
I have reviewed the response made by the business in reference to complaint ID 11300944, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To assist in his investigation into this matter, we are sending an itemized statement to the address provided.   We requested that Mr. [redacted] contact his insurance company in an effort to expedite the resolution of this matter.  As he has raised his insurance not being billed as an issue, we have requested that Mr. [redacted] provide his insurance information to our office.  We would like to help him through this matter; we simply ask that he provide us with this information so that we may move forward.  Without Mr. [redacted]'s cooperation and assistance, there is little else we are able to do to assist him in a resolution.   If Mr. [redacted] has any additional questions, we ask that he contact our office and speak with one of our helpful agents.

We sincerely regret any inconvenience Mrs. [redacted] may have
experienced in this matter. 
Mrs. Voss’s accounts were forwarded to our office July 17,
2015.  On that same day, our office
mailed letters to Mrs. [redacted] at the address we have on file (that was the
address on file with our...

client).  If the
address given in the information provided by Mrs. [redacted] is correct, it appears that there
was a discrepancy in the mailing address that we sent the letter to (our records
reflect [redacted],
however, it appears that Mrs. [redacted] receives mail at [redacted]). 
Due to this conflicting information, we will need Mrs. [redacted] to confirm her
mailing address as soon as possible, where we will be happy to send information
regarding her account in our office.
In order to assist her during her investigation of these
accounts, we will submit a request for removal of these accounts for 60 days to
the credit reporting agencies.  
We are available to assist Mrs. [redacted] with any questions or
concerns she may have.  We are happy to
assist her in this matter.

We regret any inconvenience that Mr. [redacted] may have experienced as a result of this matter.   We have resolved this complaint directly with Mr. [redacted], as he has reached out to our office since the receipt of this complaint.   If Mr. [redacted] has any additional questions, we...

ask that he contact our office.

We are happy to provide Mrs. [redacted] with the information
she has requested. 
We would like to make clear that Credit Systems
International, Inc. is NOT a credit
reporting agency (or credit bureau). 
Mrs. [redacted]’s account from Baylor Family Medical will not be reported
to the...

credit reporting agencies.
We have conducted a complete investigation, and the account
does show a zero balance.  This was a
result of a posting error.  We have
update our file here in our office to reflect this information. 
We sincerely regret any inconvenience that Mrs. [redacted] may
have experienced.  If she has any
additional questions, she is more than welcome to contact our office, where we
will be happy to assist her.

As stated previously, I had already contacted this collection agency regarding this debt, I had already advised them, that I did not owe it.Instead, they chose to damage my credit rating, by placing this fraudulent amount onto my credit files.  I have no intention of contacting them again, by law, I don’t have to provide them with any of my medical information, according to the attorney that I consulted with.  I have dual insurance, and I know that whatever was owed for the exorbitant charges that I was charged by Mansfield EMS was paid, they initially charged me over $700.00, for a less than 3 mile ride to the hospital.  I had requested some written documentation from Credit Systems, Inc., in my initial complaint, and I would still like for them to provide me with all of the requested items, by way of the Revdex.com, and the Revdex.com, can provide me with the information.

According to our records, we have not received notification of charity or indigent program for these accounts.  We ask that Ms. [redacted] provide our office with a letter from the charity/indigent program stating that these accounts will be resolved.  She can mail this information to:  ...

Credit Systems International, Inc. [redacted]   If Ms. [redacted] has any additional questions, we ask that she contact our office by the method that is convenient for her.