Credit Systems International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

CSII remains happy to assist Ms. [redacted] with this matter; however, as previously stated, we need additional information about the specific benefits Ms. [redacted] may have been allowed under this program.  We ask that Ms. [redacted] provide our office with the specific benefits from the program she is referring to (examples: a letter from the charity program stating how much of the outstanding balance will be paid by the charity program, a receipt from the charity program indicating that the balance has been paid).  Without this information, CSII has no way of knowing what assistance Ms. [redacted] says she received.    We have confirmed with our client that there is no confirmation of a charity program on file.  According to our client, Medicaid responded that Ms. [redacted] was not eligible, and when our client attempted to contact Ms. [redacted] to obtain more information about the charity program, they were unable to get a response from Ms. [redacted].     We have verified with our client that the balance remains due.  As we have previously replied, we remain willing to communicate with Ms. [redacted] in any reasonable method that is convenient for her.  Nothing in our previous communications was made in a “judgmental” manner, but was simply a statement of our documented history.  CSII strives to communicate with all consumers with respect.  We regret any inconvenience Ms. [redacted] may have experienced as a result of this matter.

We thank Ms. [redacted] for bringing this matter to our attention.  We have taken note of the information provided, and the facts surrounding the incident.We train our agents to treat consumers with respect and provide assistance to each consumer's unique situation.  We will review the call...

and take the necessary actions to ensure consumers continue to receive respect and care at the high standards our office holds.  The employee's actions have been corrected.If Ms. [redacted] has any additional questions or concerns, we ask that she contact our office.

Complaint: [redacted]
I am rejecting this response because: I have not received appropriate verification of the debt owed to this agency. Once I am able to review the documents, I can make a determination. The reason for my original dispute regardless of notation made is because this agency is still showing derogatory notations on my credit report on a debt that was already paid by an insurance company that allegedly was attributed to me. 
Regards,
[redacted]

We regret any inconvenience Mr. [redacted] may have experienced as a result of this matter.   We understand that Mr. [redacted] believes that his health insurance should have paid this account.  We ask that he contact our office and provide his insurance information to our...

insurance department.  We have noted his account as disputed and have submitted this updated information to the credit reporting agencies. If Mr. [redacted] has any additional questions, we ask that he contact our office and speak with one of our helpful agents.

Our client has always been the original creditor on this account.  The account with the date of service of November 22, 2012, was assigned to our office on June 6, 2013.  During the period that CSII has had the account in our office, we have consistently reported accurate data, as provided...

by our client, to the credit reporting agencies.  The date of delinquency has not changed.We have verified with our client that the balance on this account is $383.00.If Ms. [redacted] has any additional questions or concerns, we ask that she contact our office.  We truly regret any inconvenience Ms. [redacted] has experienced as a result of this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We appreciate Ms. [redacted] bringing this matter to our attention.According to our records, and as Ms. [redacted] stated, our office responded to her request earlier this month.  Our response included the information that we are required to provide in response to validation requests.We hope this...

resolves the matter.  If Ms. [redacted] has any additional questions or concerns, our office is ready and willing to assist her.

We appreciate that Mr. [redacted] has brought these issues to
our attention. 
 
Our records do indicate the Mr. [redacted]’s accounts have a
zero balance.  Because of extenuating
circumstances, we are able to submit a request for deletion of these accounts
from the credit...

reporting agencies. 
 
We also recognize that Mr. [redacted] has asked that
communications with him be stopped entirely, except for our response to
him.  We have noted his file accordingly. 
 
If Mr. [redacted] has any further questions or concerns, we ask
that he contact our office so that we may assist him.

Upon receipt of his dispute for the referenced accounts that the balance was paid, we noted Mr. [redacted]'s accounts as disputed in our office and updated the credit reporting agencies with this information.  We have since verified with our clients, the original creditors, that the balance...

remains outstanding.  If Mr.  [redacted] is claiming that these accounts are the result of identity theft, we ask that he send a copy of the police report reflecting this information to our office, so that we may submit this information to our client for investigation.  Upon receipt of this information, we will close the account in our office, pending our client's review of the information submitted.  Closing the account in our office includes requesting the deletion of these accounts from the credit reporting agencies. If Mr. [redacted] has any additional questions, we ask that he contact our office and speak with one of our helpful agents.

Ms. [redacted] has previously indicated that this account was the result of an identity theft matter.  We have requested that she send a copy of the police report related to this matter to our office.  To assist Ms. [redacted] with her investigation into this matter, we have requested the...

deletion of the account from the credit reporting agencies. If Ms. [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents.

Complaint: [redacted]
I am rejecting this response because the actual copies from the organization was not included in the package sent.  They were generate receipts from the organization.  My original request for  debt validation for this account along with billing information, explanation of benefits, and a signed release showing my signature of procedure I was supposedly charged. The account number on my report was [redacted].  What was the entire account number from the original creditor?  Where is the contract showing my signature of these charges allegedly owed per the Texas Finance Code 392?
Regards,
[redacted]

According to our records, the itemized statement was mailed to the address provided on April 23, 2018. We hope this resolves the matter.

We regret any inconvenience that Ms. [redacted] may have experienced as a result of this matter.We have submitted a request for the deletion of the referenced accounts from the credit reporting agencies, and have taken steps to ensure that they do not report.  We have mailed deletion letters to...

the address on file.  If Ms. [redacted] has any additional questions, we ask that she contact our office.

We regret any inconvenience that Ms. [redacted] has experienced as a result of this matter. We have requested that itemized statements be sent to Ms. [redacted] to the address we have on file.  If Ms. [redacted] has any additional questions, we ask that she contact our office and speak with one of our...

helpful agents.

I am not satisfied with this response.  The original creditor billed these charges together as one debt.  I have proof of that.  I didn't receive separate bills from the creditor.  Furthermore, I never received anything from this collection agency regarding the debt until it showed up on my credit report.  At this point, it appears as though the collection agency has split the charges into 2 separate collections, but as I never received anything from the collection agency, I have no idea why it's showing up the way it is.  In addition, the original creditor has asked for the collections to be removed as this should not have gone to collections in the first place and Credit Systems Intl has refused to comply.  While I don't dispute the amount itself, I do dispute the fact that this is a collection.I demand that these entries by temporarily deleted from the credit bureaus while this matter can be investigated further.  I would also like documentation from the collection agency regarding this debt.

I never received anything in the mail from Credit Systems International, Inc.. I can’t respond until they do they part.  They say they are not reporting it but I have it on my credit reports? [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]