Credit Systems International, Inc.

To assist in Ms. [redacted] investigation into this matter, we have submitted a request to the credit reporting agencies for the deletion of the referenced accounts.We have noted the accounts as disputed in our office.  If Ms. [redacted] has any additional questions, we ask...

that she contact our office.

Complaint: [redacted]
I am rejecting this response because: I am waiting for the itemized statement from the collection agency. 
Regards,
[redacted]

We found Mr. [redacted]’s situation to be an extenuating circumstance, which did qualify for a request for the removal of his accounts from the credit reporting agencies (CRAs).  We submitted a request for removal, however will submit a second request.We truly regret any inconvenience Mr. [redacted] may...

have experienced.  If Mr. [redacted] has any additional questions or concerns, he is welcome to contact our office, where we will gladly assist him.

A request for a deletion of the report to the Credit Reporting Agencies has already been requested.  If the report has not been deleted, Ms. [redacted] is welcome to contact our office.

We regret any inconvenience that Mr. [redacted] may have experienced as a result of this matter.   We have opened an investigation into this matter and placed the account on  hold in our office. If Mr. [redacted] has any additional questions, we ask that he contact our office...

and speak with one of our helpful agents.

We regret any inconvenience that Ms. [redacted] may have experienced as a result of this matter.  To assist Ms. [redacted] in this matter, we have submitted a request for the deletion of the referenced account to the credit reporting agencies.

A request to delete the report Ms. [redacted] is referencing was
issued to the Credit Reporting Agencies in 2012.  Had she contacted our
office, we could have expedited issuing another request.  We will re-request the deletion and if Ms.
[redacted] needs any further assistance she can contact our...

office and we will be
glad to assist her.

As a courtesy, we requested a deletion to the Credit Reporting Agencies (CRA) of the previous account Mr. [redacted] disputed. We still have not received a complaint or request for information from Mr. [redacted] and the complaint filed on the 5 new accounts does not reflect that he...

has attempted any resolution through our office.  The date of his dispute to the Revdex.com is 6/16/2015.  An itemized statement of the below accounts will be sent within 30 days of his complaint.  If an accounting cannot be obtained, a request will be issued to delete the accounts from the CRAs and they will bedeleted.  After a review of the itemized statements, we would ask that Mr. [redacted] file an identity theft report with the police department for any charges that are not his and services were obtained through fraud and forward us a copy.We immediately request deletion of any reports to the CRAs that involve identity theft. Until the statements are furnished, we will, at minimum, request that the accounts show disputed.

We regret any inconvenience that Mr. [redacted] may have experienced as a result of this matter.  To assist in the investigation, we have requested deletions of the previously referenced accounts from the credit reporting agencies. We have submitted a request to the original creditors to verify...

the balances and confirm the information (regarding payments) that was previously provided by Mr. [redacted].  Upon receipt of this information, we will mail a copy to Mr. [redacted] to the address we have on file in our office. If Mr. [redacted] has any additional questions, we ask that he contact our office and speak with one of our helpful agents.

We are truly sorry for any inconvenience the consumer may have experienced.  It was our understanding that the consumer had already verified the debt with the original creditor.  Due to the circumstances, we will request a deletion from the Credit Reporting Agencies, as we do not collect...

on debts if they are not owed by the consumer.  If the consumer would like our office to investigate further, we will be happy to do so.  If it is found that the consumer is not responsible for the debt, we will refund payment.  We are here to assist in any way we can and the consumer is welcome to contact our office for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are mailing itemized statements to the address previously provided.  According to our records, this is the first request we have received from Mr. [redacted] for itemized statements.  As we stated in our previous response to Mr. [redacted], had he requested this information from us, this would...

have been provided.  Based on Mr. [redacted]'s extenuating circumstances, we have requested the deletion of the previously referenced account from the credit reporting agencies.  If Mr. [redacted] has any additional questions, we ask that he contact our office.  We hope this resolves the matter.

We regret any inconvenience Ms. [redacted] may have experienced as a result of this matter.   Based on the information provided, we understand that Ms. [redacted] disputes her account.  To assist in her investigation into this matter, we have submitted a request for deletion to the credit reporting...

agencies for the referenced account.   If Ms. [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents.

We regret any inconvenience Ms. [redacted] may have experienced as a result of this matter.According to our records, our office is not reporting this account to the credit reporting agencies.  We have submitted a request to the credit reporting agencies for removal of this account, as a precaution....

 We have also sent Ms. [redacted] a letter reflecting this information, in response to her letter to our office.If Ms. [redacted] has any additional questions or concerns, we ask that she contact our office.

We can appreciate Ms. [redacted]’s point of view.  While we understand that Ms. [redacted] is not
required by law to provide her insurance information, Ms. [redacted] continues to
raise her insurance not being billed as an issue.  We would like to help her through this matter;
we simply ask that she provide us this information so that we may move forward and
ensure that the appropriate insurance is billed.
We remain available and happy to help Ms. [redacted] in
resolving this matter.  Without her cooperation
and assistance, there is little else we are able to do to assist her in a
resolution.

We regret any inconvenience that Mr. [redacted] may have experienced as a result of this matter. We have taken the information provided by Mr. [redacted] and taken measures to ensure that the phone number he has provided in this correspondence will not be called by our office. Please note, as we are...

unable to locate an account with the information provided, we are only able to speak to the information provided in this correspondence. If there are other phone numbers that Mr. [redacted] would like to request that CSII not call, we ask that he contact our office and speak with one of our helpful agents.

We regret any inconvenience that Ms. [redacted] may have experienced as a result of this matter. According to our records, we have not received a certified letter from Ms. [redacted].  To assist with her investigation into this matter, we have submitted a request for the deletion of the referenced...

accounts from the credit reporting agencies. If Ms. [redacted] has any additional questions, we ask that she contact our office and speak with one of our helpful agents.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To assist in her investigation, we have requested a deletion of this account from the credit reporting agencies.  We have also noted Ms. [redacted] account as "disputed" in our office.   If Ms. [redacted] has any additional questions or concerns, we ask that she contact our office.

CSII remains happy to assist Ms. [redacted] with this matter; however, as previously stated, we need additional information about the specific benefits Ms. [redacted] may have been allowed under this program.  We ask that Ms. [redacted] provide our office with the specific benefits from the program she is referring to (examples: a letter from the charity program stating how much of the outstanding balance will be paid by the charity program, a receipt from the charity program indicating that the balance has been paid).  Without this information, CSII has no way of knowing what assistance Ms. [redacted] says she received.    We have confirmed with our client that there is no confirmation of a charity program on file.  According to our client, Medicaid responded that Ms. [redacted] was not eligible, and when our client attempted to contact Ms. [redacted] to obtain more information about the charity program, they were unable to get a response from Ms. [redacted].     We have verified with our client that the balance remains due.  As we have previously replied, we remain willing to communicate with Ms. [redacted] in any reasonable method that is convenient for her.  Nothing in our previous communications was made in a “judgmental” manner, but was simply a statement of our documented history.  CSII strives to communicate with all consumers with respect.  We regret any inconvenience Ms. [redacted] may have experienced as a result of this matter.